09 - Nokia Charging Center Product Description

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DN01139128 © Nokia Oyj 1 (32)

Issue 1-0 en Nokia Proprietary and Confidential

Nokia Terminal Management Server

Product Description

Release 1.0



Nokia Terminal Management Server Product Description

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Nokia Proprietary and Confidential Issue1-0en

The information in this document is subject to change without notice and describes only theproduct defined in the introduction of this documentation. This document is intended for theuse of Nokia Oyj's customers only for the purposes of the agreement under which thedocument is submitted, and no part of it may be reproduced or transmitted in any form ormeans without the prior written permission of Nokia Oyj. The document has beenprepared to be used by professional and properly trained personnel, and the customerassumes full responsibility when using it. Nokia Oyj welcomes customer comments aspart of the process of continuous development and improvement of the documentation.

The information or statements given in this document concerning the suitability, capacity, orperformance of the mentioned hardware or software products cannot be considered bindingbut shall be defined in the agreement made between Nokia Oyj and the customer.However, Nokia Oyj has made all reasonable efforts to ensure that the instructionscontained in the document are adequate and free of material errors and omissions.Nokia Oyj will, if necessary, explain issues which may not be covered by the document.

Nokia Oyj's liability for any errors in the document is limited to the documentary correctionof errors. Nokia Oyj WILL NOT BE RESPONSIBLE IN ANY EVENT FOR ERRORS INTHIS DOCUMENT OR FOR ANY DAMAGES, INCIDENTAL OR CONSEQUENTIAL(INCLUDING MONETARY LOSSES), that might arise from the use of this document or theinformation in it.

This document and the product it describes are considered protected by copyright according tothe applicable laws.

NOKIA logo is a registered trademark of Nokia Corporation.

Other product names mentioned in this document may be trademarks of their respectivecompanies, and they are mentioned for identification purposes only.

Copyright © Nokia Oyj. All rights reserved.



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Contents

Contents 3

List of figures 5

1 About this document 71.1 Scope 71.2 Audience 7

2 Overview 92.1 Nokia Terminal Management Server 1.0 92.2 Networks 102.3 IP Network 11

3 Basic features 133.1 Remote Configuration of Terminal Settings 133.2 Detection of Terminal Capabilities 143.3 Integration to Provisioning Solutions 143.4 Support for Service Provisioning 143.5 Terminal Management by Help Desk Personnel 143.6 Terminal Management by Subscribers 153.7 Charging and Reporting 153.8 Mass Customisation 153.9 Management of Terminal Configurations 153.10 Support for Bookmark Exchange 163.11 Portal Integration Support 163.12 Software Redundancy 16

3.13 Operation and Maintenance 163.13.1 Log management 173.13.2 Charging management 173.13.3 Resource management 173.13.4 Fault management 183.13.5 Performance management 183.13.6 Configuration management 183.13.7 Database management 183.13.8 External applications management 18

4 Optional features 194.1 Automatic Detection of New Terminals 19

5 Architecture 215.1 Nokia Terminal Management Server Platform 215.1.1 Hardware Configuration 225.1.2 System software 225.2 Network interfaces 225.2.1 Ethernet 235.2.2 SMSC interfaces 235.2.3 User Interfaces 235.2.4 VLR Interface 23




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5.2.5 Billing Interface 235.2.6 Application Interface 235.3 Terminal Management Protocols and Bearers 24

6 Delivery and support 256.1 Nokia Terminal Management Server Documentation 256.1.1 Release binder 256.1.2 Introductory Documents 266.1.3 User's Guides 266.1.4 Installation Documents 266.2 Delivery 266.3 General support 266.4 Software support 276.5 Support by Sun Microsystems 27

References 29

Glossary 31



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List of figures

Figure 1. The Nokia Terminal Management Server basic components 10

Figure 2. Nokia Terminal Management Server on GPRS network 11

Figure 3. Nokia Terminal Management Server management areas17

Figure 4. Nokia Terminal Management Server platform 21




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About this document

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1 About this document

This Product Description provides general information about the Nokia TerminalManagement Server (NTMS). This product includes basic features and support.

1.1 Scope

The document provides information on:

• basic package features

• applications

• customer documentation

• technical support

1.2 Audience

This document has been prepared as an introduction for all personnel involved inthe operations of the Nokia Terminal Management Server and who need generalknowledge of the product.




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Overview

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2 Overview

The Nokia Terminal Management Server (NTMS) allows remote management of the settings in mobile phones and other types of Mobile Terminals connected tothe wireless network. Network operators or application service providers can useit to send correct settings to the phones so the subscribers would really be able toaccess the advanced value-added services available on the network.

Currently the wireless networks can offer a multitude of services: MultimediaMessaging and e-mail, wireless internet access using WAP or Web protocols,calendar and phonebook synchronisation as well as basic data connectivity. Therange of available services is increasing. To use them all properly without lettingthe Nokia Terminal Management Server configure the terminals is quite acomplicated and error-prone manual procedure, which very often exceeds thelevel of skills and interest that most users have.

The Nokia Terminal Management Server helps reduce the amount of time andcompetence which phone dealers or help desk personnel need for setting up aparticular brand of terminal correctly. The Nokia Terminal Management Serversupports special interfaces to the Nokia mobile switching infrastructure, which

enable automatic detection and correct configuration of new phones entering thenetwork. This feature makes it possible, for instance that pre-paid subscribers canget access to value-added services without assistance from the operator helpdesk.

2.1 Nokia Terminal Management Server 1.0

There are three basic components that relate to the Nokia Terminal ManagementServer:

• basic package

• optional features

• support

These basic components of the product are illustrated in the figure below.




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Figure 1. The Nokia Terminal Management Server basic components

The basic package includes all required operator components for basicoperations:

• remote configuration of terminals using short messages

• remote configuration of terminals by help desk personnel

• integration with customer care and billing systems

2.2 Networks

The Nokia Terminal Management Server is a service element for GPRS, 3G andGSM networks. It can be used by operators or application service providers who

are looking into providing value-added data service, interactive multimediamessaging services, for instance.

NTMS

Basic Package

OptionalFeatures

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Overview

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Figure 2. Nokia Terminal Management Server on GPRS network

2.3 IP Network

All interfaces of, and connections from, the Nokia Terminal Management Serverare IP-based. When it is connected to the public Internet, appropriate firewallarrangements need to be used to maintain the appropriate level of security.

MSC/VLR/HLR

SGSN

GGSN

NokiaTerminal

ManagementServer

GPRS

SMSC

8.6.00

BTSBSC

Configurationmessage

Automatic detectionof terminals

End-user

Customer carepersonnel

Web portal




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Basic features

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3 Basic features

This chapter covers the major features that are included in the Nokia TerminalManagement Server Basic Package.

3.1 Remote Configuration of Terminal Settings

The Nokia Terminal Management Server is able to send configuration informationto terminals over the wireless network. This release of Nokia Terminal ManagementServer uses short messages formatted according to publicly availablespecifications that are widely implemented in mobile phones, such as Over The Air Settings Specification and Smart Messaging Specification. SMS deliveryreports are used to determine when the information has actually reached theterminal.

The following types of settings are currently supported:

• GPRS, WAP gateway and network access point settings

• Multimedia Messaging Service Centre settings

• Calendar and phonebook synchronisastion server settings

• E-mail settings

• Internet Access Point settings

• Datacall settings including a login script

• SMS service centre number setting

• WAP and Web bookmarks

Note that all terminals and phones do not necessarily support all the types of settings; the actually implemented ones depend on the terminal model.




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3.2 Detection of Terminal Capabilities

The system is able to determine the type of terminals based on the IMEI value

received from the mobile network, or based on the information input by users.The system provides a catalogue of terminal descriptions, which can besubsequently updated using information received from Nokia or provided by theoperator of the system. The system also includes a tool which can be used toupdate theassociations of various IMEI values to recognised terminal types basedon information that is available to operators.

3.3 Integration to Provisioning Solutions

The Nokia Terminal Management Server has interfaces that enables its system

integration to the provisioning or customer care, and billing solutions that mayalready exist at the operator. These interfaces allow the rest of the system to useNokia Terminal Management Server for sending the proper configuration messagesas well as to collect charging and reporting information from Nokia TerminalManagement Server. In particular, Nokia Terminal Management Server can be madeto be part of the solution which phone dealers use to enter the proper informationfor a new subscriber into the operator systems. The main tool in this integrationis the Application Interface of Nokia Terminal Management Server.

3.4 Support for Service Provisioning

The Nokia Terminal Management Server permits the operator to send bookmarkspointing to wireless Internet services to the terminals of subscribers. This is onesimple solution to the problem of how subscribers can find services. The NokiaTerminal Management Server Application Interface permits this functionality to beintegrated as an automatic part of the enrollment to subscription-based services.

3.5 Terminal Management by Help Desk Personnel

The system provides Web user-interfaces for help desk personnel to manage the

settings in the subscribers' phones. They can initiate the configuration of a newterminal, inspect the stored settings associated with an existing terminal, modifythe settings and have them sent to the terminal. This speeds up the response tohelp desk calls that can be resolved only by changing the settings of the terminal.



Basic features

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3.6 Terminal Management by Subscribers

The subscriber can make use of the Nokia Terminal Management Server to

personalise the configuration of the terminals he uses. The user has access tothe Nokia Terminal Management Server Web end-user interface to modify and storethe configurations of several phones which might be used with the same phonenumber at various times. In many cases it proves more convenient that doing thesame settings via the limited keyboards available in most phones. This servicealso provides a backup copy of the proper settings, and an easy way to reverteither to the saved settings or to the defaults defined by the operator of NokiaTerminal Management Server.

3.7 Charging and Reporting

The system produces CDR (call/charging detail records) files for billing andreporting purposes. An external billing system then collects the generated CDRfiles at a configured time. Even when the records are not used for billing, theinformation can be used to create reports on how Nokia Terminal ManagementServer has been used. The charging records can be configured to include only thosedetails that the operator is interested in.

3.8 Mass Customisation

Mass customisation allows the operator to change the settings in a group of terminals once the initial configuration has been done. The potentially affectedterminals can be specified using MSISDN ranges or terminal types. During masscustomisation Nokia Terminal Management Server will use its database of terminalinformation to make sure that the new settings are sent only to terminals that areable to use them, and not to all terminals within some MSISDN range, forinstance.

3.9 Management of Terminal Configurations

The management user interface can be used to create and maintain multiplenamed collections of terminal settings, called primary groups. These collectionsof settings can be associated with groups of terminals. When a terminal is to beconfigured for the first time, the settings to be sent are determined by the primarygroup to which the terminal belongs. The actually settings sent are also modifiedby the type of the terminal. The parts of the configuration that the terminal doesnot understand are not sent.




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3.10 Support for Bookmark Exchange

The Nokia Terminal Management Server provides a built-in application that

supports the exchange of WAP bookmarks among phone users. Subscribers can use a Web user interface to view existing named groups of interesting bookmarks. Theyalso can define their own groups which will then be visible to the other subscribers.The desired group of bookmarks can be requested to be sent to the subscriber'sown phone using either the Web user interface or a command set in a shortmessage. These features permit phone users to access more convenientlyservices that their friends or acquaintances have found interesting.More elaboratesolutions can be implemented with external applications that use the NokiaTerminal Management Server Application Interface.

3.11 Portal Integration Support

The Nokia Terminal Management Server provides simple authentication of subscribers based on the information, which they submit while requesting a phone to beconfigured. However, the Nokia Terminal Management Server can be set up to beused through a Web portal, in which case the portal will take care of the authenticationand authorisation of the subscribers. When Nokia Terminal Management Server isintegrated with a portal, the operator of the service may also modify its Web-based end-user interfaces to have the same look and feel as the other services inthe portal.

3.12 Software Redundancy

The system includes a software mechanism that monitors whether it is operatingproperly. If the system becomes unresponsive, it will be automatically restarted.This ensures that the system will continue operating as long as the hardware andoperating system environment are not malfunctioning.

3.13 Operation and Maintenance

Operation and maintenance is done by different areas of management. Theoperator can use the Web-based graphical user interface to take care of most of the management tasks. Command line tools are used for importing new licencekeys and new terminal descriptions into the system.



Basic features

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Figure 3. Nokia Terminal Management Server management areas

3.13.1 Log management

The event logger receives events from other Nokia Terminal Management Serversubsystems and is responsible for storing all of the log records for these events.The operator may control the detail level of the event logging.

3.13.2 Charging management

The system produces CDR (call/charging detail records) files for billing andreporting purposes. An external billing system then collects the generated CDRfiles at a configured time. Even when the records are not used for billing, theinformation can be used to create reports on how Nokia Terminal Management Serverhas been used. The charging records can be configured to include only thosedetails that the operator is interested in.

3.13.3 Resource management

The Nokia Terminal Management Server system parameters can be set andmonitored from the graphical user interface.

Theresourcescontrolled by the operatingsystemcan be monitoredusing the toolsprovided by the Solaris Operating Environment. These resources include theNokia Terminal Management Server processes, memory, and disk storage.

External applications

Resources

Logging

Faults

Configuration

Performance

Charging

Database

Management via:

automatic monitoring

web-based GUI




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3.13.4 Fault management

When faults occur in the system they are logged and alarms are made visible inthe graphical management user interface. The operator can then view the details

of the alarms and mark them as recovered once the problem has been addressed.The system also includes a monitoring application, which is able to automaticallyrestart the Nokia Terminal Management Server server software, if a severe faulthas made it completely unresponsive.

3.13.5 Performance management

The system has mechanisms that monitor the load from incoming requests andprevent overload. At the same time, these mechanisms also optimise theperformance of the system by keeping the accepted amount of requests in therange that allows the best performance.

3.13.6 Configuration management

The configuration management subsystem provides configuration services thatinclude tools for making changes in configuration, publishing and then activatingconfiguration changes. The configuration changes are done using the graphicaluser interface.

Tools are provided for extending the catalogue of recognised terminal types, aswell as importing new information about which terminal type each IMEI valuecorresponds to.

3.13.7 Database management

The used database is configured to require few maintenance operations.Management of the database is done using Oracle tools. Maintenance operationsinclude

• Running backups of certain portions of the database

• Restoring backups of database configuration and possibly some datastorage.

The DAT tape device in the server is used for storing the backed up data.

3.13.8 External applications management

Management of external applications is performed via the graphical userinterface. External applications and their authentication credentials must beconfigured into the system before they can use the services provided through theNokia Terminal Management Server Application Interface.



Optional features

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4 Optional features

Currently the only optional feature associated with the Nokia TerminalManagement Server is the automatic detection of new terminals entering themobile network.

4.1 Automatic Detection of New Terminals

The Nokia Mobile Switching Centre, using software release M11 can use theoptional feature 1433: Terminal Management Support . This feature allows theVLRs in the network to inform the Nokia Terminal Management Server aboutterminals that are using the network. This allows the Nokia TerminalManagement Server to send the appropriate configuration information to theterminal automatically, without any human assistance needed to initiate theconfiguration process. The feature not only discovers completely new terminals,but also reports terminals that are used with a new MSISDN. This enables NokiaTerminal Management Server to configure also terminals, used with pre-paid

SIM cards. The Terminal Management Support feature currently transfersterminal information to the Nokia Terminal Management Server during off-peak hours (typically once a day) using a protocol based on FTP.




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Architecture

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5 Architecture

This chapter presents the following aspects of architecture and configuration:

• Nokia Terminal Management Server platform

• network interfaces

• protocols

5.1 Nokia Terminal Management Server Platform

The Nokia Terminal Management Server runs on a Sun Solaris SPARC platformcontaining theNokia Terminal Management Server software andOracle 8i for theDatabase (see figure below). The system includes itsown HTTP server to supportthe user interfaces. The server is managed over the network using a Web browser.

Figure 4. Nokia Terminal Management Server platform

OracleDatabase

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The Nokia Terminal Management Server platform requires a connection to theapplication interface of a Short Message Service Centre.

An additional Web server running on a separate machine must be included in the

system, if the operator wants to allow the subscribers to manage their own phoneconfigurations or to use the bookmark exchange services. This is necessary inorder to maintain the proper level of security and service. The operator may findit appropriate to have a firewall between the Nokia Terminal Management Serverand the Web server. Typically this Web server would be the Web portal which theoperator probably already has in place to support other services. The used Webserver must be able to support Java servlets using Servlet API 1.0.

5.1.1 Hardware Configuration

The basic Nokia Terminal Management Server hardware platform is

• Sun Netra™ 20 server (AC powered)

• 750 MHz UltraSPARC® III processor

• 1 GB RAM

• 1*36 GB disc

• DVD-ROM drive

• DAT drive

A second UltraSPARC III processor canbe added to the basic hardware platform.If the number of terminals handled by the server is expected to grow beyond thecapacity limits of Nokia Terminal Management Server 1.0, an initialconfiguration with 2 processors, 2 GB RAM and 2*36 GB disc may be used.

The Netra 20 server is intended to be rack-installed. More information about theserver hardware can be found in the Netra 20 Server White Paper .

5.1.2 System software

• Solaris 8 Operating Environment

• Oracle 8i Release 3, Standard Edition

• Java 2 Standard Edition, 1.3.1

5.2 Network interfaces

The Nokia Terminal Management Server connects to its environment overdifferent kinds of network interfaces.



Architecture

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5.2.1 Ethernet

The Nokia Terminal Management Server uses IP-based protocols over anEthernet interface to communicate with its environment.

5.2.2 SMSC interfaces

The Nokia Terminal Management Server connects to the Short Message ServiceCentre by using one of the supported SMSC interface protocols over TCP/IP.

• CIMD 2 to Nokia SMSCs

• UCP to CMG SMSCs

• SMPP 3.3 and 3.4 to Logica Aldiscon SMSCs or compatibles

5.2.3 User Interfaces

The management user interface and the end-user interface are implemented asWeb applications accessed over HTTP. The real-time alarm notifications are sentto the management user interface using a proprietary protocol running overTCP/IP.

When command line tools are used for operations and maintenance, the NokiaTerminal Management Server is accessed using Telnet or an equivalentcommunication tool.

5.2.4 VLR Interface

The Nokia Terminal Management Server communicates with the Nokia VLR byacting as a File Transfer Protocol (FTP) client.

5.2.5 Billing Interface

The Nokia Terminal Management Server communicates with billing computersusing a proprietary file-based protocol. The files are transferred between theNokia Terminal Management Server and the billing system via File Transfer

Protocol (FTP).

5.2.6 Application Interface

The Nokia Terminal Management Server Application Interface is provided usingJava RMI.




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5.3 Terminal Management Protocols and Bearers

The protocols currently used for sending configuration information to terminals

are defined in Over The Air Settings Specification and Smart MessagingSpecification.

The currently supported bearer is (GSM) SMS.



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6 Delivery and support

This summarises thecontents of theNokia Terminal Management Serverdeliveryand the provided support.

6.1 Nokia Terminal Management ServerDocumentation

The Nokia Terminal Management Server documentation is delivered only inmachine-readable form on the product media. The Nokia Terminal ManagementServer documentation set is composed of the following categories:

• release binder

• introductory documents, which contain general information about theproduct and documentation

• reference documents, with technical specifications

• user's guides, containing task-oriented instructions for configuration,maintenance, and operation

• installation documents

6.1.1 Release binder

The release binder contains the following documents:

• System Test Reports

• Generic Failure Reports

• Release Notes

• System Acceptance Tests




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6.1.2 Introductory Documents

These documents include:

• Guide to Documentation

• Product Description

• Architecture Description

6.1.3 User's Guides


• Operation and Maintenance Guide

6.1.4 Installation Documents


• Installation Guide

6.2 Delivery

In cooperation with the operator, Nokia provides the installation, commissioning,and configuration of the Nokia Terminal Management Server.

Note that a full description of this support is available from your Nokia CustomerService Centre.

6.3 General support

Nokia provides comprehensive support and maintenance services for the NokiaTerminal Management Server, including support for all third-party components

delivered with the Nokia Terminal Management Server. The following servicesare available to customers who have a maintenance or technical supportagreement with Nokia:



Delivery and support

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• Support services entitle the customer to HelpDesk services through thelocal Nokia Customer Service Centre during local business hours.

• Maintenance services entitle the customer to new feature releases and

corrective maintenance.

• Emergency services (full 24-hour service, 7 days a week, year-round)

Software and hardware products have Nokia Oyj-wide guarantee periods.

6.4 Software support

The Nokia Terminal Management Server includes three months of free softwaremaintenance. This maintenance includes the correction of possible errors and

access to software change notes. After the three-month maintenance period,continued service is available, subject to the software support agreement. Theproduct includes support for the used Oracle software for one year.

6.5 Support by Sun Microsystems

Support for the used Sun hardware platform and operating system is included inthe price of the product for the first year from delivery. This includes supportduring office hours, hardware repairs and access to software updates.




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References

1. 1433:Terminal Management Support, Feature Description, Nokia

2. Smart Messaging Specification, Revision 3.0.0, Nokia, http://

www.forum.nokia.com

3. Over The Air Settings Specification, Version 7.0, Nokia, http:// www.forum.nokia.com

4. Netra™ 20 Server White Paper, Sun Microsystems, Inc., http:// www.sun.com/products-n-solutions/hw/networking/netrat/netra20/ T4FinalWP.pdf




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Glossary

API Application Programming Interface

3G 3rd Generation Mobile Communications

BSC Base Station Controller

BTS Base Transceiver Station

CDR Call/Charging Detail Records

Record of a call comprising all information required for the billing of a callexcluding price information.

CIMD SMSC access protocol defined by Nokia.

DAT Digital Audio Tape

FTP File Transfer Protocol

GB Gigabyte

GGSN Gateway GPRS support node.

GPRS support node which acts as a gateway between the GPRS network andpacket switched public data network (PSPDN).

GPRS General Packet Radio Service

GUI Graphical User Interface

HTTP Hypertext Transfer Protocol

HLR Home Location Register

IMEI International Mobile Equipment Identificator

IMSI International Mobile Subscription Identity

MSISDN Mobile Subscriber ISDN

MSC Mobile Services Switching Centre

NTMS Nokia Terminal Management Server

RMI Remote Method Invocation

Application programming interface (API) that enables a Java program running onone computer to access the objects and methods of another Java program runningon a different computer.




SGSN Serving GPRS support node

GPRS support node that serves GPRS mobile by sending or receiving packets viaa base station subsystem.

SPARC Scable Processor ARChitecture

SPARC® is a registered trademark of SPARC International, Inc. Productsbearing SPARC trademarks are based on an architecture developed by SunMicrosystems, Inc.

SIM Subscriber Identity Module

SMPP 3.3 SMSC access protocol defined by Logica

SMPP 3.4 SMSC access protocol defined by SMS Forum

SMS Short Message Service

SMSC Short Message Service Center

TCP/IP Transmission Control Protocol/Internet Protocol

UCP SMSC access protocol defined by CMG

ULTRASPARC SPARC® is a registered trademark of SPARC International, Inc. UltraSPARC®is licensed exclusively to Sun Microsystems, Inc. Products bearing SPARCtrademarks are based on an architecture developed by Sun Microsystems, Inc.

VLR Visitor Location Register

WAP Wireless Application Protocol

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