Using Mentorship to Increase the Public’sAccess to Care
Portland, OregonSeptember 15, 2016
Council on Licensure, Enforcementand Regulation 2016 Annual Educational Conference 1
Using Mentorship toIncrease the Public’sAccess to Care
Imagine…
Using Mentorship to Increase the Public’sAccess to Care
Portland, OregonSeptember 15, 2016
Council on Licensure, Enforcementand Regulation 2016 Annual Educational Conference 2
CDHO Peer MentorshipProgram
College of Dental Hygienists of Ontario
1993–2007 ‒ work under a dentist
In 2007 ‒ CDHO had power to allow RDHsto self-initiate authorized acts andprocedures
Barriers still existed
5 Years Later…Standards Were Reviewed
Opinion changed from 2007 re: experience
2010 glut in market
2007–2010 schools adopted NationalCompetencies
Surveyed new practitioners and dentalhygiene educators
Using Mentorship to Increase the Public’sAccess to Care
Portland, OregonSeptember 15, 2016
Council on Licensure, Enforcementand Regulation 2016 Annual Educational Conference 3
Our Research Revealed…
Struggled with confidence
Conforming to appointment time
Record keeping problematic
Use of technology
Experience important not working underan order
Word mentorship came up often
Unnecessary Barriers
Inability to get employment
Inability to get an order
Inability to gain experience
Urban areas over supplied
Shortage in remote communities
Considered underemployed registrants
Using Mentorship to Increase the Public’sAccess to Care
Portland, OregonSeptember 15, 2016
Council on Licensure, Enforcementand Regulation 2016 Annual Educational Conference 4
When Is the Public at Risk?
Does not understand contraindications toprocedure
Does not recognize when consultation isrequired
Making money has priority
Pressure from employers
No evidence that order decreased risk
No reports of dental hygienists working ontheir own causing harm
In Ontario, approximately
6000 dental hygienists have authorization
from the College.
Using Mentorship to Increase the Public’sAccess to Care
Portland, OregonSeptember 15, 2016
Council on Licensure, Enforcementand Regulation 2016 Annual Educational Conference 5
Without it
they must work under an order,
and that must come from a dentist.
Council adopted amendment —January 25, 2013
Became effective — August 1, 2013
Significant change — inclusion of newcategory
Council satisfied mentorship would developconfidence
Peer Mentorship Program
Created a program to recruit and train
Develop a formal contract
Mentors share experiences and offer support
Using Mentorship to Increase the Public’sAccess to Care
Portland, OregonSeptember 15, 2016
Council on Licensure, Enforcementand Regulation 2016 Annual Educational Conference 6
Mentors
Mentors are recruited
Good standing and currently practising
Meet published criteria
Completed the CDHO Peer MentorshipProgram
How Do We Attract Mentors?
Offer incentives
Training is offered at no cost
Can be used for Quality Assurancerequirements
Online Course and Workbook
Online modules
PowerPoint handouts
Workbook
Using Mentorship to Increase the Public’sAccess to Care
Portland, OregonSeptember 15, 2016
Council on Licensure, Enforcementand Regulation 2016 Annual Educational Conference 7
Online Course and Workbook
Session 1 Introduction to Mentoring S1 – Module (mp4) [Running time: 13:49] S1 – Slide Handouts (pdf)
Session 2 CDHO Mentorship Program S2 – Module (mp4) [Running time: 31:37] S2 – Slide Handouts (pdf)
Session 3 Assumption of Sameness – Part 1 S3 – Module (mp4) [Running time: 21:35] S3 – Slide Handouts (pdf)
Session 4 Assumption of Sameness – Part II S4 – Module (mp4) [Running time: 16:42] S4 – Slide Handouts (pdf)
Session 5 Four Phases of Mentoring S5 – Module (mp4) [Running time: 18:07] S5 – Slide Handouts (pdf)
Session 6 Providing Feedback S6 – Module (mp4) [Running time: 18:54] S6 – Slide Handouts (pdf)
Session 7 Effective Mentoring Tools S7 – Module (mp4) [Running time: 18:09] S7 – Slide Handouts (pdf)
Session 8 Avoiding Common Pitfalls and Overcoming Obstacles S8 – Module (mp4) [Running time: 30:05] S8 – Slide Handouts (pdf)
Session 9 Journaling and Coming to Closure S9 – Module (mp4) [Running time: 18:49] S9 – Slide Handouts (pdf)
The Workshop
Paradigm shift in learning
Active participation
Fast-paced day
Mentoring techniques
Understanding the Mentee
Perfect Squares Exercise
Building interdependence
Practising with the Tools
How to have ConstructiveConfrontation
Using Mentorship to Increase the Public’sAccess to Care
Portland, OregonSeptember 15, 2016
Council on Licensure, Enforcementand Regulation 2016 Annual Educational Conference 8
Mentors love the day
Names are posted as “Peer Mentors”
“Find a RegisteredDental Hygienist”
Using Mentorship to Increase the Public’sAccess to Care
Portland, OregonSeptember 15, 2016
Council on Licensure, Enforcementand Regulation 2016 Annual Educational Conference 9
Class Picture from the Workshop
Mentor Survey
Filled out at end of day
Mentors agreed orstrongly agreed
We Feel Very Strongly About the Program
Provide our mentors with skills and tools
Training is mandatory
Mentors are volunteers
Training is at no cost
And as an added bonus…
Using Mentorship to Increase the Public’sAccess to Care
Portland, OregonSeptember 15, 2016
Council on Licensure, Enforcementand Regulation 2016 Annual Educational Conference 10
Peer Mentorship Program
Online course and workbook created in house
Cost to reproduce workbook and mail out =$25/person
Workshop was sourced externally
Workshop delivered by external facilitator
Refreshments and lunch provided
What Mentors Say
“I came in apprehensive and I am leaving empowered.I feel like it was a true opportunity for growth.”
~“I really enjoyed the workshop. The day moved at a great
pace and I left feeling much more confident aboutmy role as a mentor.”
~“I feel the workshop was very helpful in helping to learn about
myself and guide me to become a better mentor.”
Using Mentorship to Increase the Public’sAccess to Care
Portland, OregonSeptember 15, 2016
Council on Licensure, Enforcementand Regulation 2016 Annual Educational Conference 11
Mentees
Registered with the College and eligible topractise
Sign a contract
Typically new graduates
Could be experienced dental hygienists
What Mentees Gain
Sharing experiences with a trusted colleague
Support and guidance
Access to an informed second opinion aiding incritical thinking
Using Mentorship to Increase the Public’sAccess to Care
Portland, OregonSeptember 15, 2016
Council on Licensure, Enforcementand Regulation 2016 Annual Educational Conference 12
Exposure to resources and professionalnetworks
Professional socialization
They have also done volunteer work at no-costclinics and community clinics.
Mentee Survey
Mentors were prepared
Positive effect on theirjob opportunities
Felt more connected tothe profession
Confidence in their decision-making skills
Using Mentorship to Increase the Public’sAccess to Care
Portland, OregonSeptember 15, 2016
Council on Licensure, Enforcementand Regulation 2016 Annual Educational Conference 13
Mentees Felt Their:
Clinical skills
Time management skills
Recordkeeping skills
“People” skills
Skill-solving ethical dilemmas
All improved as a result of the Program
Milestones Article
Using Mentorship to Increase the Public’sAccess to Care
Portland, OregonSeptember 15, 2016
Council on Licensure, Enforcementand Regulation 2016 Annual Educational Conference 14
Milestones Article
What the Public Gains
Barriers are removed
Doors are opened
New Practitioners Participating in theMentorship Program Can Now Provide
Care in remote geographic locations
Care in LTC
Care in the home
Using Mentorship to Increase the Public’sAccess to Care
Portland, OregonSeptember 15, 2016
Council on Licensure, Enforcementand Regulation 2016 Annual Educational Conference 15
Care in a dental hygiene clinic and increasedstaff within these clinics
Government programs:Healthy Smiles Ontario (HSO)
Volunteer positions
What Can a Dental Hygienist Do?
Provide preventive care
Place temporary fillings
Nutrition counseling
Screenings for oral cancer and other oraldiseases
Make appropriate referrals
Using Mentorship to Increase the Public’sAccess to Care
Portland, OregonSeptember 15, 2016
Council on Licensure, Enforcementand Regulation 2016 Annual Educational Conference 16
Using Mentorship to Increase the Public’sAccess to Care
Portland, OregonSeptember 15, 2016
Council on Licensure, Enforcementand Regulation 2016 Annual Educational Conference 17
Peer Mentor of the Year
Email is sent out to mentees
Identities hidden
Senior Management Team selects winner
Using Mentorship to Increase the Public’sAccess to Care
Portland, OregonSeptember 15, 2016
Council on Licensure, Enforcementand Regulation 2016 Annual Educational Conference 18
We Recognize Our Peer Mentors
CDHO Peer MentorshipProgram
Using Mentorship to Increase the Public’sAccess to Care
Portland, OregonSeptember 15, 2016
Council on Licensure, Enforcementand Regulation 2016 Annual Educational Conference 19
Speaker Contact Information
Cathy Goldberg RDH, BEdManager, Programs and Exams / Practice Advisor
69 Bloor Street East, Suite 300, Toronto, ON M4W 1A9
416 961-6234, ext. 238
Please visit our website: www.cdho.org or find us on