1. 2. 3. - Go Metro Packet (… · Jones, Maria Jones, Mark McEwan, Ted Meyer, Mary Moning, Heather...

The SORTA Board of Trustees may go into Executive “Closed” Session under the Ohio Open Meetings Act: Section 121.22(G)(1) To consider appointment, employment, dismissal, discipline, promotion, demotion, or compensation of a public employee…; Section 121.22(G)(2) To consider the purchase of property for public purposes….; Section 121.22(G)(3) Conferences with an attorney for the public body concerning disputes involving the public body that are the subject of pending or imminent court action; Section 121.22(G)(4) Preparing for, conducting, or reviewing negotiations or bargaining sessions with public employees…, Section 121.22(G)(5) Matters required to be kept confidential by federal law or regulations or stat statues; Section 121.22(G)(6) Details relative to the security arrangements and emergency response protocols for a public body or a public office; Section 121.22(G)(8) To consider confidential information related to the marketing plans, specific business strategy, production techniques, trade secrets…

SORTA BOARD OF TRUSTEES MEETING

TUESDAY, JANUARY 16, 2018 - 9:00 A.M.

SORTA/METRO BOARD ROOM 602 MAIN STREET, SUITE 1100

CINCINNATI, OHIO

General Items: Call to order Pledge of Allegiance Hearings from citizens (3 minutes per person) Action Items: 1. Approval of Board Minutes: December 12, 2017

Finance (Kreg Keesee)

2. Proposed Resolution No. 2018-01: Approval of Contract for Strategic Public Relations Services Planning & Operations (Brendon Cull)

3. Proposed Motion: Adoption of Annual Board Meeting Schedule 4. Proposed Motion: Approval of Extended Service Agreement with Butler County 5. Proposed Motion: Acceptance of Recommendations for Underperforming Express Routes 6. Proposed Resolution No. 2018-02: Approval to Release Legal Notice and Hold Public Meeting To Receive Public

Comments on Proposed Service Changes Briefing Items: 7. Financial Reports for December 2017 (David Riposo) 8. Ridership Reports for December 2017 (Mark McEwan) 9. Rail Update (Paul Grether) 10. CEO Board Update (Dwight Ferrell)

General Items: 11. Chair and Vice Reflections (Jason Dunn and Ken Reed)

Governance & Nominating (Karl Schultz) 12. Election of Officers

Other Items: New Business Adjournment

The next regular meeting of the SORTA Board of Trustees is scheduled for Tuesday, February 20, 2018, 8:30 A.M., the SORTA/Metro Board Room,

602 Main Street, Suite 1100, Cincinnati, Ohio

BOARD OF TRUSTEES SOUTHWEST OHIO REGIONAL TRANSIT AUTHORITY

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MINUTES OF: Regular Meeting of the SORTA Board of Trustees DATE: Tuesday, December 12, 2017, 9:00 AM

SORTA/ Metro 602 Main Street Cincinnati, OH 45202

BOARD MEMBERS PRESENT:

Jason Dunn, Maurice Brown, Brendon Cull, Gary Greenberg, Kreg Keesee, Mary Miller, Ron Mosby, Ken Reed, Gwen Robinson, Daniel St. Charles and Karl Schultz

BOARD MEMBERS ABSENT:

Heidi Black

STAFF MEMBERS: Dwight Ferrell, Donna Adkins, Al Bens, Eunice Brown, Dave Etienne, Patrick Giblin,

Paul Grether, Darryl Haley, Adriene Hairston, Sallie Hilvers, Mary Huller, Brandy Jones, Maria Jones, Mark McEwan, Ted Meyer, Mary Moning, Heather Morris, Julie Motsch, Demarcus Peters, Tim Pfizenmayer, John Ravasio, Cindy Resor, Karlyn Wade-Richardson, David Riposo, Carlos Rowland, TJ Thorn, and Mike Weil

OTHERS: Kimberly Schaefer (Vorys, Sater, Seymour and Pease LLP), Mike Perry (Vehr), Pat

Lafleur (Media), Knox O’Callaghan (Consultant), Chris Moran (Citizen), Chris Wetterich (City), David Miller (City), Aaron Herzig (Taft Stettinius & Hollister LLP), Pete Metz (Chamber), Inga McGlothin (ATU), Vada Hill (Consultant), Rich Bohon ( STIP Resources), Juana Hostin (ODOT Transit), William Sanders (Retaining Wall On Riverside), Sam Mays (Retaining Wall On Riverside), and Randy Tucker (Media)

CALL TO ORDER Mr. Dunn, SORTA Board Chair, called the meeting to order. PLEDGE OF ALLEGIANCE The Pledge of Allegiance was recited. HEARINGS FROM CITIZENS Mr. Dunn asked if there were any citizens present who would like to address the Board. William Sanders from the East End stated that he is developing property along Riverside Drive: “There has been no maintenance on the wall; people have not checked it at. Someone needs to be there during demolition.” Also the back of the property is a retaining wall owned by SORTA. The City says that it’s stable. He is concerned with it collapsing during construction. Mr. Haley agreed to follow up on this issue. Sam Mays from the East End: “I believe it’s a racial issue with not assisting with maintenance” APPROVAL OF OCTOBER 12, 2017 BOARD MEETING MINUTES Ms. Robinson made a motion that the minutes of the November 14, 2017 meeting be approved as previously mailed and Ms. Miller seconded the motion. By voice vote, the Board approved the minutes. BRIEFING ITEM Reinventing Metro Plan Update Mr. Ferrell, Mr. Meyer and Mr. Riposo presented the Reinventing Metro Plan Update with a PowerPoint presentation. The presentation contained SORTA’s current rider data, system design priorities, budget assumptions (capital, expenses, and revenue), earning tax scenarios options, and sale tax scenarios

SORTA Board of Trustees

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options. The presentation also included detailed maps and charts at each sale tax percentage (0.5-1.0%) to potentially improve customer experience including; increased frequency, increased service time span, and reduced travel time. The Board accepted the report as presented. General Item Political Activity Regarding SORTA Ballot Measures Aaron Herzig from Taft Stettinius & Hollister, LLP briefed the SORTA Board on key principles related to public employee political activity under Ohio law, along with some guidelines offering practical examples of how to implement those principles. FINANCE COMMITTEE Mr. Keesee reported on the Finance Committee meeting that was held on December 5, 2017, and presented the following to the Board: Proposed Resolution No. 2017-36: Cincinnati Streetcar Contract Review

Mr. Greenberg moved for adoption and Mr. Mosby seconded the motion. Mr. Greenberg recommended authorization for termination of SORTA's engagement with the Cincinnati Streetcar (contingent upon any required approvals by other parties), including without limitation operations and maintenance, with the sole exception of the sale of passes that may be used for both Cincinnati Metro and Cincinnati Streetcar transit services.

By roll call vote, the Board did not approved Resolution No. 2017-36.

Proposed Resolution No. 2017-37: Risk Management Insurance Program

Mr. Keesee moved for adoption and Mr. Mosby seconded the motion. This resolution authorizes extending a three year contract with Assured Partners for risk management broker services which includes: general liability, automobile liability, public officials liability, cyber liability and crime insurance at a cost not to exceed $180,010.

By roll call vote, the Board unanimously approved Resolution No. 2017-37.

Proposed Resolution No. 2017-38: Approval of Contract for Liability Insurance Program

Mr. Keesee moved for adoption and Mr. Mosby seconded the motion. Staff recommended SORTA Board accept proposals from The Princeton Excess and Surplus Lines Insurance Company, Hanover Insurance Group and Ironshore for liability insurance at a cost not to exceed $268,200 and requested approval to utilize $301,725 of funding from the 2017 surplus for the liability insurance program and associated broker services.

By roll call vote, the Board approved Resolution No. 2017-38.

Proposed Motion: Legal Service Expenditures for Vorys, Sater, Seymour & Pease, LLC

Mr. Greenberg moved for adoption and Ms. Miller seconded the motion. This motion is approval to issue a purchase order for legal services to Vorys, Sater, Seymour and Pease, LLP for the time period of January 1, 2018 through December 31, 2018 at the rates set forth in the engagement letter at a cost not to exceed $240,000.

By voice vote, the Board approved the motion.

Proposed Motion: Legal Service Expenditures for Dinsmore & Shohl, LLP

Mr. Greenberg moved for adoption and Mr. Mosby seconded the motion. Mr. Greenberg stated this motion is requested approval to issue a purchase order for legal services to Dinsmore & Shohl LLP for the time period of January 1, 2018 through December 31, 2018 at the rates set forth in the engagement letter at a cost not to exceed $144,590.



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Proposed Motion: Approval of Grants Consultant Contract Amendment

Mr. Greenberg moved for adoption and Mr. Reed seconded the motion. Mr. Greenberg explained this motion is to extend the current contract with O’Callaghan Consulting through December 31, 2018 and authorize the additional expenditure of $50,500, for a total not to exceed $200,000.


Proposed Resolution No. 2017-39: Contract Amendment with Clark Schaefer

Mr. Greenberg moved for adoption and Ms. Robinson seconded the motion. Mr. Greenberg stated that staff recommended the approval of an amendment to the contract with Clark Schaefer Consulting to increase the cost by $36,100 for investigative services for a total cost not to exceed $368,900.


Proposed Resolution No. 2017-40: Approval of Revenue Contract with Cincinnati State

Mr. Greenberg moved for adoption and Mr. Mosby seconded the motion. This resolution is authorization to amend a one (1) year revenue agreement with Cincinnati State Community & Technology College for the 2017-2018 academic year for an estimated contract value of $62,500.


Proposed Resolution No. 2017-41: Approval of Contract with Atrium I

Mr. Greenberg moved for adoption and Mr. Mosby seconded the motion. Mr. Greenberg stated that staff requested approval to enter into a one (1) year agreement between SORTA and CVG Partners II, LLC from January 1, 2018 through December 31, 2018, at an estimated contract value of $132,000.


Proposed Resolution No. 2017-42: Approval of Contract with Nielsen

Mr. Greenberg moved for adoption and Mr. Mosby seconded the motion. Mr. Greenberg explained this is approval to enter into a one (1) year agreement between SORTA and Nielsen from January 1, 2018 through December 31, 2018 at an estimated contract value of $3,360.


PLANNING AND OPERATIONS COMMITTEE Mr. Reed reported on the Planning and Operations Committee meeting that was held on December 5, 2017, and presented the following to the Board: Proposed Motion: Approval of Appointment to OKI Board

Mr. Reed moved for adoption and Mr. Schultz seconded the motion. Mr. Reed explained this motion is to appoint Dwight Ferrell as SORTA’s representative to the OKI Board of Trustees and Darryl Haley as the alternate.

By roll call vote, the unanimously Board approved the motion.

Proposed Resolution 2017-43: Approval of Contract with OKI for 5310 Funding

Mr. Reed moved for adoption and Ms. Miller seconded the motion. Mr. Reed requested approval to enter into a Joint Cooperative Agreement (Round 4) with the Ohio-Kentucky-Indiana (OKI) Regional Council of Governments for SORTA to undertake obligations necessary to assist the Region in the receipt and administration of Federal Transit Administration (FTA) FY 2016 and FY 2017 Section 5310 Program Funds for the procurement of specialized passenger vehicles on behalf of non-profit agencies to provide enhanced mobility for seniors and individuals with disabilities.


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By voice vote, the Board unanimously approved Resolution No. 2017-43.

Proposed Resolution 2017-44: Approval of Funding for Natural Gas Supply

Mr. Reed moved for adoption and Mr. Brown seconded the motion. This resolution is approval of funding for a three (3) year contract with the highest scoring proposer for SORTA's natural gas supply for the period of January 1, 2018 through December 31, 2020 at a total cost not to exceed $922,500, which will include the natural gas and related delivery cost fees.


Proposed Resolution 2017-45: Approval of Contract for HVAC Preventative Maintenance & Repairs

Mr. Reed moved for adoption and Mr. Schultz seconded the motion. Mr. Reed staff this is the approval of a three (3) year contract with Peck Hannaford + Briggs Service Corporation for preventative maintenance and repairs for SORTA’s HVAC equipment and controls, at a total cost not to exceed $482,688.


Proposed Resolution 2017-46: Approval of Contract for Government Square Cleaning

Mr. Reed moved for adoption and Ms. Miller seconded the motion. This resolution is the approval of a one (1) year contract with DCI for cleaning of the Government Square facility and all bus stops and shelters in downtown Cincinnati’s CBD at a total cost not to exceed $149,496.


Proposed Resolution 2017-47: Approval of Supervisor & Operator Uniforms

Mr. Reed moved for adoption and Mr. Cull seconded the motion. Mr. Reed stated this is approval of a one (1) year agreement with two one (1) year renewal options with Galls, Inc. for supervisors, bus operators, dispatchers, and clerks uniforms, at a total estimated cost not to exceed $607,299.


Proposed Resolution 2017-48: Approval of Contract for TransitMaster Maintenance

Mr. Cull moved for adoption and Ms. Miller seconded the motion. This resolution approves for a five (5) year contract with Trapeze to provide hardware and software maintenance and support for our Transit Master environment which includes professional services to assist in two upgrades, on behalf of SORTA at a cost not to exceed $1,536,908.


Proposed Resolution 2017-49: Approval of Service Contract with Clermont County

Ms. Miller moved for adoption and Mr. Reed seconded the motion. Mr. Reed explained that staff the approval of a one (1) year revenue agreement with Clermont County for a continuation of services at a cost of $458,452.

By roll call vote, the Board approved Resolution No. 2017-49.

Proposed Resolution 2017-50: Approval of Service Contract with Warren County

Mr. Reed moved for adoption and Ms. Miller seconded the motion. This resolution is the approval of a one (1) year revenue agreement with Warren County for a continuation of services at a cost of $386,269.



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BRIEFING ITEMS Monthly Financial Report for November 30th 2017 Mr. Dunn deferred the reading of the Financial Report for November 2017, found in the Board books. Ridership Report for November 30th 2017 Mr. Dunn deferred the reading of the Ridership for November 2017, found in the Board books. Rail Update for November 30th 2017 Mr. Dunn deferred the reading of the Rail Update for November 2017, found in the Board books. CEO BOARD UPDATE Mr. Dunn deferred the reading of the CEO for December 2017, found in the Board books. NEW BUSINESS Mr. Reed made a motion that the Board go into executive session at provided in Ohio Revised Code Section 121.22(G)(3) for “Conferences with an attorney for the public body concerning disputes involving the public body that are the subject of pending or imminent court action” and Mr. St. Charles seconded the motion. By roll call vote the Board unanimously approved the motion and went into executive session at 11:32 AM. Mr. Reed made a motion that the Board return to regular session and Mr. St. Charles seconded the motion. By voice vote the Board approved the motion and returned to regular session at 12:00 PM. ADJOURNMENT The meeting adjourned at 12:00 PM. NEXT MEETING The next regular meeting of the SORTA Board of Trustees is scheduled for Tuesday, January 16, 2018 at 9:00 AM, the SORTA/Metro Board Room, 602 Main Street, Suite 1200, Cincinnati, Ohio. APPROVED: ATTESTED:

Jason Dunn Chair, SORTA Board

David A. Riposo CFO/Secretary Treasurer

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BOARD OF TRUSTEES

SOUTHWEST OHIO REGIONAL TRANSIT AUTHORITY RESOLUTION NO. 2018-01

APPROVAL OF CONTRACT FOR STRATEGIC PUBLIC RELATIONS SERVICES

WHEREAS:

1. To support the implementation of SORTA’s organizational objectives, Metro requires assistance with Strategic Public Relations Services. 2. A request for proposals (RFP) based on a scope of work developed by staff was released to one hundred-ten 110 agencies and potential vendors, including 74 D/M/W/SBE. 3. Five (5) proposals were received, including one (1) D/M/W/SBE. Staff reviewed the proposals and recommends the SORTA Board accept the proposal of Vehr Communications as the proposal most advantageous to SORTA, price and other factors considered, for a one (1) year contract with one year option(s), for a total cost not to exceed $346,565. 4. Funding for this project is included in SORTA’s local operating budget. THEREFORE, BE IT RESOLVED: 5. The Board hereby finds the proposal of Vehr Communications as recommended by SORTA staff to be the proposal most advantageous to SORTA, price and other factors considered, and awards to it one (1) year contract with a one (1) option for Strategic Public Relations Services at a total cost not to exceed $346,565. 6. The CEO/General Manager, EVP/COO, or the CFO/Secretary-Treasurer shall execute the contract on behalf of SORTA.

************** MOVED BY: Ron Mosby SECOND BY: Dan St. Charles VOTE Aye: Ms. Black, Mr. Dunn, Mr. Keesee, Mr. Reed, Ms. Robinson, and Mr. Schultz

Nay: Mr. Cull

Abstain: None ABSENT AT THE TIME: Mr. Brown, Mr. Greenberg, and Ms. Miller APPROVED: January 16, 2018

Attachments: Action Item

Procurement Summary

January 2018

ACTION ITEM- APPROVAL OF CONTRACT FOR STRATEGIC PUBLIC RELATIONS SERVICES

STRATEGIC PLAN GOAL / OBJECTIVE

• Community Engagement

RECOMMENDATION

Approval of a resolution authorizing the CEO/General Manager, EVP/COO, or the CFO/Secretary Treasurer to execute a one (1) year contract with an optional second year between SORTA and Vehr Communications at a total cost not to exceed $346,565.

FINANCIAL CONSIDERATIONS

• The overall cost increase versus the prior agreement is 16%. The increase is due in part to a $15 per hour (10%) increase in rates. This is the first time that these rates have increased since 2013. The additional increase is due to anticipated research in 2018, increased community education and outreach efforts if the SORTA Board decides to put a levy on the ballot.

• This is a not to exceed amount and may be lower if these anticipated services are not deemed to be required.

• This expenditure will be funded with SORTA’s local operating budget.

BUSINESS PURPOSE

• Strategic public relations services are required to support SORTA’s organizational objectives.

• Services to include planning, research, and consultation related to SORTA’s efforts to explore an expanded role in providing regional public transit services.

PROCUREMENT CONSIDERATIONS

• This is a Request for Proposal procurement.

• This is a contract for one (1) year, with an optional second year.

• Vehr Communications was the proposal most advantageous to SORTA, all factors considered.

• The contract procurement summary is attached.

D/M/WBE CONSIDERATIONS

• This solicitation was sent to 110 potential vendors, including 74 Disadvantaged/ Minority/Women-Owned/Small Business Enterprises.

• Vehr Communications includes one certified DBE and one WBE businesses as sub-contractors in their proposal.

Attachments: Procurement Summary

LEGAL CONSIDERATIONS

• Sections 306.35 of the Ohio Revised Code authorizes SORTA to enter into contracts for the provision of goods and services.

APPROVAL OF CONTRACT Sallie L. Hilvers Dwight A. Ferrell VP of Marketing & Communications CEO/General Manager

Procurement Summary Report Request for Proposals Contract No. 47-2017

Contract Information

A. Description: Strategic public relations including planning, research and consultation related to SORTA's efforts to explore an expanded role in providing regional public transit services.

B. Contractor: Vehr Communications

C. Contract Amount: Not to exceed $346,565 for Year 1 and Optional Year 2.

D. Determination of Price Reasonableness: The price is determined to be fair and reasonable for the following reasons:

• The cost is less than the Independent Cost Estimate. • The agency blended hourly rate has been consistent for the past 5 years across 3

competitive contract renewals. The increase of $15 per hour represents a 10% increase from 2017 rates, but averages to 2% per year over 5 years.

• The total contract amount increased 16% from the previous contract #47-15. This

increase is due to the 10% increase in the blended hourly rate and the anticipated need for additions research, community education and outreach related to the SORTA Board decision regarding a possible tax levy.

• The contract total is a not to exceed amount, so if the anticipated additional services are not required we are not obligated to pay for them.

• The agency blended hourly rate ($165) is consistent with the average rate ($165) of the 5 price proposals received.

• The agency blended hourly rate is in the middle of the range of agency blended hourly rates ($135/hr to $225/hr).

E. Contract Type: Firm-Fixed Unit Price

F. Performance Period: 1 year

G. Options Available: 1 year option

H. Funding Source: 100% Local Operating Funds

I. Budget: The cost for the first year of this contract is included in the approved 2018 operating budget.

J. Participation by D/M/S/WBE Firms: Vehr will contract with The Voice of Your Customer, a State of Ohio certified DBE firm; the % commitment will be determined at a later date depending on services required. Vehr has also proposed using Think Big Strategies, a

Strategic Public Relations Contractual Rates2013 2014 2015 2016 2017 2018 2019

Agency Blended Rate 150 150 150 150 150 165 165

WBE, again depending on services required.

Solicitation Information

K. Solicitation Type: RFP

L. Number of Solicitation Packages Sent: 110

M. Number of D/M/WBE Firms Solicited: 74

N. Date and Time for Proposal Receipt: 9/7/2017 2:00PM

O. Number of Proposals Received: 5

P. Number of Proposals Received from D/M/WBE Firms: 1

Q. Proposals Evaluated:

R. Evaluation Method: The initial round of proposal evaluation resulted in the selection of a shortlist of 2 firms that were invited to conduct in-person interviews with the evaluation committee. Both firms were also asked to submit their best and final price offers to SORTA.

After further evaluation, the proposal of Vehr Communications was determined to represent the best combination of technical quality and price reasonableness. The evaluation committee was comprised of representatives from the Executive Department representing Operations, Finance and External Affairs. The evaluation criteria are listed below in order of relative importance:

• Staffing • Firm Qualifications • Project Approach • Price

Vehr Communications’ proposal was ranked the highest by the evaluation committee and is recommended for award. Their proposal scored high by all 3 members of the evaluation committee on all 4 criteria. The evaluation committee noted the following as determining factors:

• Extensive experience with government clients, many of them locally based. • Available network of peer organizations highly qualified in their respective areas of

Firm

Project Approach 20%

Firm Qualifications 30%

Staffing 30%

Price 20%

Total Score Rank

Total Proposed Cost

Vehr Communications 560 810 630 360 2360 1 $346,565Burges & Burges 420 720 780 340 2260 2 $302,022Rasor Marketing 360 540 660 400 1960 3 $271,525Wordsworth 240 390 390 340 1360 4 $291,100Remington Road Group 280 420 360 200 1260 5 $434,875

expertise to assist with related projects. • Firm president/principal has extensive experience and valuable business and

government relations connections.

S. Discussion of Nonresponsive Proposals: None

T. Protests Received: None

Recommendation for Award

Vehr Communications is determined to have submitted a proposal acceptable to SORTA, cost and all other factors considered; it has the capacity to perform this contract in all respects and is recommended for award. Concur: _____________________________________ Date /19/2018 Project Manager Prepared by: _________________________________ Date 1/19/2018 Buyer/Purchasing Agent Reviewed and Approved: _______________________ Date /19/2018 Director of Procurement


MOTION

ADOPTION OF 2018 BOARD AND COMMITTEE MEETING SCHEDULE

The SORTA Board approves and adopts the 2018 Board and Committee Meeting Schedule as attached.

************** MOVED BY: Ken Reed SECOND BY: Kreg Keesee VOTE Aye: Ms. Black, Mr. Cull, Mr. Dunn, Mr. Mosby, Ms. Robinson, Mr. Schultz and Mr.

St. Charles

Nay:

None

Abstain: None ABSENT AT THE TIME: Mr. Brown, Mr. Greenberg, and Ms. Miller APPROVED: January 16, 2018

Attachments: Action Item Schedule

January 2018

ADOPTION OF 2018 BOARD AND COMMITTEE MEETING SCHEDULE


• Operational Excellence RECOMMENDATION Adoption of the 2018 Board and Committee meeting schedule as attached. FINANCIAL CONSIDERATIONS

• N/A

BUSINESS PURPOSE

• Under Resolution 2011-49,the SORTA Board of Trustees adopted amended Bylaws, which stated that a regular meeting be held each month unless canceled by the Chair and Chief Executive Chair, or by an action of the Board. These Bylaws also established standing committees, among them: Finance, Planning & Operations, and Community & Government Relations. Under these Bylaws, the IT Subcommittee was established with the consent of the Chairperson and the Board.

• The attached 2018 Board and Committee meeting schedule meets the guidelines of the SORTA Bylaws; a regular Board meeting will be held each month, as well as meetings for each of the standing committees.


• N/A


• N/A


• Section 306.331 of the Ohio Revised Code (ORC) states that that a regional transit authority should hold regular meetings in a time, place, and manner established in its bylaws and that all meetings should be open to the public except executive sessions as set forth in section 122.22 of the Revised Code.

SUBMITTED BY:

David A. Riposo Dwight A. Ferrell CFO/Sr. Vice-President, Finance CEO/General Manager

Attachments: 2018 Schedule

SORTA Schedule of Meetings

2018

Finance Committee

Tuesday 8:00 a.m.

Planning & Operations Committee

Tuesday 9:00 a.m.

All Other

Tuesday 10:00 a.m.

SORTA Board

Tuesday 8:30a.m./6:00 p.m.

January 9 January 9 January 16 9:00 a.m.

February 13 February 13 February 20 8:30 a.m.

March 13 March 13 March 20 6:00 p.m.

April 10 April 10 April 17 8:30 a.m.

May 8 May 8 May 15 6:00 p.m.

June 12 June 12 June 19 8:30 a.m.

July 10 July 10 July 17 6:00 p.m.

August 14 August 14 August 21 8:30 a.m.

September 11 September 11 September 18 6:00 p.m.

October 9 October 9 October 16 8:30 a.m.

November 7* November 7* November 13* 6:00 p.m.

December 11 December 11 December 18 8:30 a.m.

*Changed due to Election Day and holiday.

Note: All other Committees meet as needed.


MOTION

APPROVAL OF EXTENSION OF SERVICE CONTRACT WITH BUTLER COUNTY

I move that the SORTA Board authorize staff to extend the service contract between SORTA and Butler County Regional Transit Authority through February 28, 2018.

**************

MOVED BY: Brendon Cull SECOND BY: Ron Mosby VOTE Aye: Ms. Black, Mr. Dunn, Mr. Keesee, Ms. Robinson, Mr. Schultz, and Mr. St.

Charles Nay:

None

Abstain:

Mr.Reed

ABSENT AT THE TIME: Mr. Brown, Mr. Greenberg, and Ms. Miller APPROVED: January 16, 2018


January 2018

APPROVAL OF EXTENSION OF SERVICE CONTRACT WITH BUTLER COUNTY


• Ridership Growth, Strategic Partnering and Community Engagement RECOMMENDATION Approval of a motion authorizing the CEO/General Manager, EVP/COO, or the CFO/Secretary-Treasurer to execute a two (2) month contract extension with Butler County Regional Transit Authority (BCRTA) for the provision of public transit service to Butler County.


• This is a two (2) month agreement with a total expenditure of $82,089 based on the 2018 estimated cost of this service.

• This expenditure will be funded with BCRTA Federal 5307 Funds.

BUSINESS PURPOSE

The current contract between SORTA and BCRTA expired 12/31/2017. BCRTA requested cost for changes with the current service bring provided. SORTA and BCRTA are currently negotiating a new agreement for the remainder of 2018. The current service being provided is:

• Operate express and reverse commute service.

• Operate eight (8) A.M. trips and eight (8) P.M. trips on Route 42.

• There are also two (2) A.M. “reverse commute” trips and two (2) P.M. “reverse commute” trips on the Route 42 designed to bring commuters from downtown to West Chester.


• Section 306.35 of the Ohio Revised Code authorizes SORTA to enter into contracts for the provision of transit services.

APPROVAL OF ACTION

Darryl Haley Dwight A. Ferrell EVP/COO CEO/General Manager



MOTION

ACCEPTANCE OF RECOMMENDATIONS FOR UNDERPERFORMING EXPRESS ROUTES

I move that the SORTA Board accept the staff recommendations on proposed changes to the underperforming express routes (38X, 81X, 75X, and 52X).

************** MOVED BY: Brendon Cull SECOND BY: Ken Reed VOTE Aye: Ms. Black, Mr. Dunn, Mr. Keesee, Mr. Mosby, Ms. Robinson, Mr. Schultz, and

Mr. St. Charles Nay:

None

Abstain:

None



January 2018

ACTION ITEM- ACCEPTANCE OF RECOMMENDATIONS FOR UNDERPERFORMING EXPRESS ROUTES

STRATEGIC PLAN GOALS/OBJECTIVES

• Financial Sustainability • Operational Excellence

RECOMMENDATION SORTA staff recommends the SORTA Board accept the staff recommendations on proposed changes to the underperforming express routes (38X, 81X, 75X, and 52X).


• The proposed express service changes will reduce operating expenses and improve the efficiency of low performing express routes. The service changes, if approved by the SORTA Board of Trustees, would be implemented on August 12, 2018.

BUSINESS PURPOSE

• To review SORTA’s express routes, their KPIs, and make recommendations on how to restructure service and reduce costs.


• N/A

D/M/WBE CONSIDERATIONS • N/A


• N/A SUBMITTED BY

Ted Meyer Interim Director, Transit Services Planning & Development

Dwight A. Ferrell CEO/General Manager

Attachments: Presentation

Express Route Restructuring January 2018

www.go-metro.com

Lowest Performing Routes Based on KPIs

Route Pass/Trip

(11.4) Deviation Cost/Pass

($10.50) Deviation

Farebox Recovery

(18%) Deviation

Total Percentage Deviation

Rank (Worst to Best)

38 9.5 -17% $ 17.11 -63% 8.8% -51% -131% 1

81 11.1 -3% $ 15.50 -48% 11.2% -38% -88% 2

75 9.5 -17% $ 15.09 -44% 13.7% -24% -84% 3

52 13.3 17% $ 17.15 -63% 14.9% -17% -64% 4

72 11.5 1% $ 12.93 -23% 13.8% -23% -46% 5

23 9.9 -13% $ 12.40 -18% 17.1% 5% -36% 6

30 14.1 23% $ 11.95 -14% 12.5% -31% -22% 7

Based on 2017 Data

Restructure routes based on KPI

Four express routes recommended to change based on productivity:

• Rt. 38X Glenway Crossing - Uptown

• Rt. 75X Anderson Express

• Rt. 81X Mt. Washington Express

• Rt. 52X Harrison Express

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Rt. 38X Glenway Crossing - Uptown

Statistics - 2017

Pass/trip 9.5

Cost $ 352,227

Revenue $ 39,657

Ridership 29,036

Number of weekday trips

6 AM 6 PM

Crosstown express route that serves Westwood, Uptown, and Mt. Auburn

Rt. 38X Glenway Crossing – Uptown Option 1

Trips highlighted are the lowest performing trips on 38X

AM start time Pattern Average Rank 7:01 Eastbound 14.5 1 8:03 Eastbound 11.0 2 6:32 Eastbound 10.3 3 5:37 Eastbound 9.3 4 6:01 Eastbound 9.0 5 7:34 Eastbound 8.8 6

PM start time Pattern Average Rank 3:45 Westbound 20.5 1 3:15 Westbound 13.5 2 4:15 Westbound 9.0 3 4:45 Westbound 8.5 4 5:15 Westbound 7.3 5 5:45 Westbound 5.8 6

Averages based on last 12 months

• Eliminate 2 trips in the AM and 2 trips in the PM

• Run only 4 trips in the AM and 4 trips in the PM

• Several local routes cover the majority of the Route 38X (Primarily Route 51)

Route Net annual cost savings Net annual ridership chg. PPT estimate (Weekday)

38X $116,285 -7,841 (27% loss) 10.4 (9.5 in 2017)


• Eliminate the Route 38X

• No longer service along portions of Westwood Northern Blvd.

• No longer any express service to Uptown • Several local routes cover the majority of the Route 38X (Primarily Route 51)


38X $327,484 -29,036 0.0


Rt. 75X - Anderson Express

Statistics - 2017

Pass/trip 9.5

Cost $ 515,129

Revenue $ 103,437

Ridership 48,144


AM - 7 E, 3 RC PM - 7 E, 3 RC

Serves Anderson Center Station Park and Ride, to downtown Cincinnati. The reverse commute serves Belterra Park.

Rt. 81X – Mt. Washington Express

Statistics - 2017

Pass/trip 11.1

Cost $ 132,276

Revenue $ 21,255

Ridership 12,032


AM – 2 PM – 2

Serves Anderson Center Station Park and Ride and the neighborhoods of Mt. Washington, Columbia-Tusculum, and Downtown

Rt. 75X Anderson Express Rt. 81X Mt. Washington Express Option 1 & 2

Trip Type Pass/Trip

75 Express 13.4

75 RC 1.5

81 Express 11.1

Minimum Benchmark 11.4

• Combine the routing of the 75X and the 81X

• Maintain the same number of express trips that the 75X currently runs (7AM, 7PM). No longer run reverse commute trips.

• Service along Salem Road will have to catch the bus on the opposite side of the street compared to the current service.


75X $8,101 16,575 18.1 (9.5 in 2017)

81X $122,861 -12,032 0.0 (11.1 in 2017)

Total $130,962 4,543 (9.0% gain) 18.1

Rt. 75X Anderson Express Rt. 81X Mt. Washington Express Option 1

• Combine the routing of the 75X and the 81X

• Reduce the number of express trips that the 75X currently runs from 7 AM and 7 PM to 5 AM and 5 PM. No longer run reverse commute trips.

• Service along Salem Road will have to catch the bus on the opposite side of the street compared to the current service.


75X $164,251 -1,148 18.4 (9.5 in 2017)

81X $122,861 -12,032 0.0 (11.1 in 2017)

Total $287,112 -13,180 (27.4% loss) 18.4


• Eliminate both the Route 75X and the Route 81X

• Only one express route would serve the Anderson Township and Mt. Washington areas. (Route 30X) The local Route 24 would still serve Anderson Township.


75X $443,045 -48,144 0.0 (9.5 in 2017)

81X $122,861 -12,032 0.0 (11.1 in 2017)

Total $565,906 -60,176 0.0


Rt. 52X Harrison Express

Statistics - 2017

Pass/trip 13.3

Cost $412,102

Revenue $ 93,314

Ridership 33,868


AM – 5 E PM – 5 E

Serves Harrison residents commuting to downtown Cincinnati


52X $75,616 -4,064 (12.0% loss) 14.6 (13.3 in 2017)

Rt. 52X Harrison Express Option 1

• Eliminate 1 trip in the AM and 1 trip in the PM

• Run only 4 trips in the AM and 4 trips in the PM

Recommended options

Route

Option

Net annual cost

savings

Net annual ridership chg.

PPT estimate (new/current)

PPT deviation from benchmark

(new/current)

38X Option 1 $116,285 -7,841 (27.0% loss) 13.0/9.5 14.0% / -16.7%

75X/81X Option 2 $235,945 -13,180 (27.4% loss) 18.4/9.5 61.4% / -16.7%

52X Option 1 $75,616 -4,064 (12.0% loss) 14.6/13.3 28.1% / 16.7%

Total $427,846 25,085 less rides

Approve service restructuring plan and public meeting date:

January 2018

Conduct public meeting and prepare summary

report:

February 2018

Review summary report and Title VI equity

analysis, make modifications, approve service restructuring:

May 2018

Implement service restructuring:

August 2018

Preparing for 2018 service restructuring

17


RESOLUTION NO. 2018-02

APPROVAL TO RELEASE LEGAL NOTICE AND HOLD PUBLIC MEETING TO RECEIVE PUBLIC COMMENTS ON PROPOSED SERVICE CHANGES

WHEREAS:

1. SORTA’s Public Participation Policy states that SORTA encourages community comment on proposed major service changes.

2. SORTA staff recommends that in order to provide notice to the public staff be authorized

to release a legal notice to run prior to a date to be determined in February of a public meeting to receive public comments on the service changes proposed for implementation in August 12, 2018.

3. SORTA staff recommends that it also be authorized to proceed to conduct a public meeting on a date, time and place to be determined in February for the purpose of receiving public comments on the proposed service changes, and to take all other actions necessary to carry out the public hearing. THEREFORE, BE IT RESOLVED:

4. The SORTA Board hereby authorizes staff to release a legal notice of a public meeting. The legal notice should run prior to a meeting date to be determined in February.

5. The SORTA Board further authorizes staff to proceed to conduct a public meeting at a date, time, and place to be determined in February, for the purpose of receiving public comments on the proposed service changes planned for implementation in August 12, 2018, and to take all other actions necessary to carry out the public meeting.

************** MOVED BY: Gwen Robinson SECOND BY: Ken Reed VOTE Aye: Ms. Black, Mr. Cull, Mr. Dunn, Mr. Keesee, Mr. Mosby, Mr. Schultz and Mr. St.

Charles Nay:

None

Abstain:

None



January 2018

ACTION ITEM - APPROVAL TO RELEASE LEGAL NOTICE AND HOLD PUBLIC MEETING TO RECEIVE PUBLIC COMMENTS ON PROPOSED SERVICE CHANGES


• Sustainability • Operational Excellence

RECOMMENDATION Staff recommends the SORTA Board authorize staff to release a legal notice regarding a public meeting to receive public comments about proposed changes to express service. The public meeting will be held at a date, time, and place to be determined in February in downtown Cincinnati. FINANCIAL CONSIDERATIONS

• The proposed express service changes will reduce operating expenses and improve the efficiency of low performing express routes.

BUSINESS PURPOSE

• Final service changes recommended will be brought back to the SORTA Board for approval and the acceptance of public comments before the August 12, 2018 implantation date.


• N/A


• N/A


• N/A

SUBMITTED BY:

Ted Meyer Interim Director, Transit Services Planning & Development

Attachments: N/A

January 2018

BRIEFING ITEM – MONTHLY FINANCIAL REPORTS – AS OF DECEMBER 31, 2017


• Operational Excellence RECOMMENDATION This is a briefing item. No action is required at this time.

BUSINESS PURPOSE

• As part of the monthly closing of the general ledger, the Accounting Department prepares various financial reports.

• One of the key reports is the Statement of Revenues and Expenses, also known as an Income Statement.

• This report gives summary information about how actual SORTA revenues and expenses in the newly closed month (as well as calendar year-to-date) compare with budgeted and prior year values.

• A separate Executive Summary is also prepared to give narrative descriptions behind

key favorable and unfavorable actual results compared with budget values.

• Attached are Monthly Financial Reports for SORTA and the Connector as of December 31, 2017.

SUBMITTED BY:

David A. Riposo CFO/Sr. Vice-President, Finance

Attachments: Executive Summary

Financial Report

SOUTHWEST OHIO REGIONAL TRANSIT AUTHORITY

MONTHLY FINANCIAL REPORT

EXECUTIVE SUMMARY

December 2017

SORTA’s financial report for the month ending December 31, 2017 is attached.

Total Revenues were approximately $8.0 million, which was higher than budget by $57,000 or 0.7%;

Total Expenses were approximately $8.0 million, which was unfavorable to budget by ($75,000) or

(0.9%);

End result was a net unfavorable variance of ($17,000) or (0.2%) for the month and favorable variance of

$2,196,000 or 2.3% year-to-date.

Below is a summary of the most significant factors driving results for the month:

Fare Revenue: Unfavorable to budget by $(56,000) or (3.9%) for the month.

CPS Contract Revenue: Favorable to budget by $75,000 or 17.8% for the month.

Non-Transportation Revenue: Favorable to budget by $40,000 or 30.9% primarily due to favorable

investment income of $25,000 and advertising services of $8,900.

Employee Wages: Favorable to budget by $15,000 or 0.4% due to favorable salaried wages of

$128,000 primarily due to 19 open salaried positions partially offset by unfavorable operator wages of

$(84,000) and maintenance wages of $(11,000).

Employee Benefits: Favorable to budget by $40,000 or 1.9% primarily due to favorable vacation of

$42,000.

Parts & Supplies: Unfavorable to budget by $(80,000) or (18.2%) due to unfavorable printed

material of $(68,000) and revenue vehicle parts of $(26,000).

Casualty & Liability: Unfavorable to budget by ($100,000) or (264.3%) due to additional recorded

reserves for claims.

Salary Headcount: 2 positions filled and 2 new vacancies in Administration resulted in 19 open

positions at December 31, 2017 which was flat to the previous month:

Curr Mo

Actual

Curr Mo

Budget YTD Actual YTD Budget

$1,224 $1,283 ($59) (4.6%) $16,613 $16,692 ($80) (0.5%)

$69 $70 ($1) (0.9%) $1,019 $951 $67 7.1%

$15 $14 $1 8.0% $224 $296 ($72) (24.2%)

$71 $68 $3 4.8% $944 $914 $30 3.3%

$1,379 $1,435 ($56) (3.9%) $18,799 $18,853 ($54) (0.3%)

$496 $421 $75 17.8% $7,963 $7,528 $434 5.8%

$168 $128 $40 30.9% $1,457 $1,734 ($277) (16.0%)

$4,501 $4,501 $0 0.0% $53,516 $53,516 ($0) (0.0%)

$1,201 $1,201 $0 0.0% $11,523 $11,501 $21 0.2%

$57 $59 ($1) (2.2%) $767 $777 ($11) (1.4%)

$183 $183 ($0) (0.2%) $2,201 $2,193 $8 0.3%

$7,985 $7,928 $57 0.7% $96,225 $96,104 $121 0.1%

$3,724 $3,739 $15 0.4% $44,121 $45,280 $1,159 2.6%

$2,110 $2,151 $40 1.9% $24,165 $24,566 $401 1.6%

$502 $485 ($17) (3.4%) $6,222 $6,161 ($61) (1.0%)

$419 $450 $31 6.8% $6,252 $6,509 $258 4.0%

$517 $437 ($80) (18.2%) $5,756 $5,566 ($190) (3.4%)

$253 $293 $39 13.5% $3,514 $3,801 $287 7.5%

$161 $163 $2 1.2% $1,059 $1,259 $200 15.9%

$138 $38 ($100) (264.3%) $946 $695 ($251) (36.1%)

$57 $61 $4 6.0% $818 $821 $3 0.4%

$38 $51 $13 24.7% $442 $554 $112 20.2%

$83 $61 ($22) (35.6%) $734 $892 $158 17.7%

$8,003 $7,928 ($75) (0.9%) $94,029 $96,104 $2,075 2.2%

($17) $0 ($17) -0.2% $2,196 $0 $2,196 2.3%NET INCOME / (DEFICIT) ($812)

Notes:

(1) Special Program Fares include UC and Cincinnati State drops and passes, and Duke Energy shuttle.

(2) Non-Transportation revenues include advertising, investment income, parking revenue, warranty recoveries and fee SORTA receives from the City to manage the

streetcar.

(3) Other Subsidy Revenue includes county contracts, and payments from 5/3 Bank, Duke Energy, UC and Cincinnati State.

(4) Miscellaneous Expenses include advertising, training, dues and subscriptions, travel and incentive fares.

Total Expenses $94,154

Leases $379

Miscellaneous Exp (4) $687

Utilities & Phone $1,056

Casualty & Liability $788

Taxes $830

Fuel & Lubricants $7,029

Parts & Supplies $5,508

Services $4,911

Employee Wages $43,691

Employee Benefits $23,276

Purchased Transportation $5,999

Total Revenue $92,827

Expenses

State Subsidies $780

Other Subsidy Revenue (3) $2,042

Non-Transportation Rev (2) $1,528

Transit Fund Operating $49,490

Federal Subsidies $11,546

Total Fares $19,919

CPS Contract Revenue $7,522

Fare Deal $1,030

Special Program Fares (1) $300

Access Fares $921

Fares

Regular Fares & Passes $17,667

Southwest Ohio Regional Transit Authority

Monthly Financial Report as of December 2017($ in thousands)

Month Variance

Fav / (Unfav)

YTD Variance

Fav / (Unfav)

Prior Year

Actual

1/8/2018 11:06:04 AM Page 1 of 1

SOUTHWEST OHIO REGIONAL TRANSIT AUTHORITY

CINCINNATI BELL CONNECTOR

MONTHLY FINANCIAL REPORT

EXECUTIVE SUMMARY

DECEMBER, 2017

The Cincinnati Bell Connector financial report for the month ending December 31, 2017 is attached.

Total Revenues were $297,343 which is unfavorable to budget by $33,185 or 10%;

Total Expenses were $343,501, which is unfavorable to budget by $12,973 or 4%;

December result is net unfavorable income of $46,158 and an unfavorable variance to budget of

$46,158.

Year to date result is net favorable income of $384, and a favorable variance to budget of $384.

A favorable adjustment from prior months to the SORTA Direct Expenses - Utilities of $68,560 is

reflected in the results. See below for additional details.

Below is a summary of the most significant factors driving results for the month:

Ridership: Unfavorable by 18,449 or 36% for the month.

Fare Revenue: Unfavorable by $13,468 or 36% for the month primarily due to decreased ridership.

Connector Advertising: Unfavorable $6,669 or 36% for the month due to advertising contracts

falling short of budgeted expectations.

Naming Rights: Unfavorable $2,249 or 10% for the month due to naming rights contracts falling

short of budgeted expectations.

Station Shelter Advertising: Unfavorable $10,800 or 100% for the month due to station shelter

advertising contracts falling short of budgeted expectations during approval/selling ramp up.

SORTA Direct Expenses – Utilities: Duke Energy has issued a credit of $68,560 for overpayments

made on station billings over the past year. SORTA worked with an energy consultant to audit actual

energy use against Duke charges which were found to be overstated.

Southwest Ohio Regional Transit Authority

Cincinnati Bell ConnectorYear to Date Financial ReportAs of December 31, 2017

Curr Mo

Actual

Curr Mo

Budget

YTD

Actual

YTD

Budget

Ridership 32,611 51,060 (18,449) -36% 307,082 336,513 (29,431) -9%

FaresRegular Fares & Passes $23,806 $37,274 ($13,468) -36% $225,848 $245,653 ($19,805) -8%Charter Service $0 $0 $0 - $4,830 $0 $4,830 -

Total Fares $23,806 $37,274 ($13,468) -36% $230,678 $245,653 ($14,975) -6%

Other RevenueCity Parking Meter Contribution, (Net of City Overhead Expense) $88,839 $88,839 $0 0% $533,032 $533,032 $0 0%City Appropriated Surplus Parking $43,616 $43,616 $0 0% $232,798 $232,798 $0 0%Haile Foundation $75,000 $75,000 $0 0% $450,000 $450,000 $0 0%Tax Incentive Policy (VTICA) $33,333 $33,333 $0 0% $200,000 $200,000 $0 0%Connector Advertising $11,875 $18,544 ($6,669) -36% $92,067 $111,263 ($19,196) -17%Naming Rights $20,874 $23,123 ($2,249) -10% $123,541 $138,738 ($15,196) -11%Station Shelter Advertising $0 $10,800 ($10,800) -100% $0 $64,800 ($64,800) -100%

Total Fares and Other Revenue $297,343 $330,528 ($33,185) -10% $1,862,116 $1,976,283 ($114,167) -6%

ExpensesTransdev Contract $275,680 $275,681 $0 0% $1,554,290 $1,647,708 $93,418 6%SORTA Management Fee $22,054 $22,054 $0 0% $132,065 $131,817 ($248) 0%Direct Costs $45,766 $32,793 ($12,973) -40% $175,377 $196,758 $21,381 11%

Total Expenses $343,501 $330,528 ($12,973) -4% $1,861,732 $1,976,283 $114,551 6%

NET INCOME / (DEFICIT) ($46,158) $0 ($46,158) $384 $0 $384

Month Variance

Fav / (Unfav)

YTD Variance

Fav / (Unfav)

January 2018

BRIEFING ITEM – MONTHLY RIDERSHIP REPORT –DECEMBER 2017


• Operational Excellence RECOMMENDATION This is a briefing item. No action is required at this time.

BUSINESS PURPOSE

• This report provides a summary of monthly ridership information, both on fixed route (Local/Express), Access services, and Cincinnati Bell Connector.

• Key Performance Indicators (KPIs) such as: Average Fixed Ridership, Passenger per Hour, Passenger per Trip, and Cost per Passenger are provided to show ridership trends and variances.

SUBMITTED BY:

Mark McEwan Manager of Service Analysis


December 2017 Ridership

Report

Local/Express Ridership

ACTUAL BUDGET VARIANCE

(%/#) 2016

VARIANCE (%/#)

TOTAL 1,028,501 1,032,790 -0.4% -4,289 1,117,190 -7.9% -88,689 LOCAL 965,060 968,770 -0.4% -3,710 1,048,757 -8.0% -83,697

EXPRESS 63,441 64,020 -0.9% -579 68,433 -7.3% -4,992

YTD TOTAL 14,265,533 14,297,231 -0.2% -31,698 15,013,274 -5.0% -747,741

Current Year Prior Year Budget

Local/Express KPIs

ACTUAL KPI VARIANCE

PASSENGERS PER HOUR (LOCAL)

17.8 20.7 -2.9

PASSENGERS PER TRIP (EXPRESS)

12.3 16.2 -3.9

AVERAGE RIDERSHIP (WD) 43,282 43,352 -70

AVERAGE RIDERSHIP (SA) 19,036 19,602 -566

AVERAGE RIDERSHIP (SU) 11,276 11,290 -14

Current year Prior year Budget/KPI

Local/Express KPIs

ACTUAL KPI VARIANCE

OTP (LOCAL) 85.0% 88.0% -3.0%

OTP (EXPRESS) 86.2% 88.0% -1.8%

COST PER PASSENGER (LOCAL)

$6.39 $5.57 +$0.82

COST PER PASSENGER (EXPRESS)

$14.04 $9.00 +$5.04

28.0% COST RECOVERY (LOCAL) 27.6% 28.0% -0.4%

COST RECOVERY (EXPRESS) 27.2% 35.0% -7.8%

Current year Prior year KPI

Access Ridership

ACCESS PARATRANSIT

ACTUAL BUDGET VARIANCE (%/#) 2016 VARIANCE (%/#)

TOTAL 17,023 16,260 +4.7% +763 17,579 -3.2% -556 WD 15,367 16,032 -4.1% -665 SA 860 941 -8.6% -81 SU 796 606 +31.4% +190

YTD 227,895 219,531 +3.8% +8,364 222,716 +2.3% +5,179

Current Year Prior Year Budget

Access KPIs

ACTUAL KPI VARIANCE

COST PER PASSENGER $32.78 $32.00 +$0.78

ON-TIME PERFORMANCE (OTP) 93.0% 93.0% +0.0%

PASSENGERS PER HOUR 2.3 2.2 +0.1

COST RECOVERY 12.6% 14.0% -1.4%

Current year Prior year KPI

CB Connector Ridership

ACTUAL BUDGET VARIANCE

(%/#)

TOTAL 32,611 51,060 -38.1% -18,449

FYTD TOTAL 307,082 336,514 -8.7% -29,432

Current Year

Prior Year

Budget

CB Connector KPIs

ACTUAL KPI VARIANCE

COST PER PASSENGER $8.45 $4.10 +$4.35

AVERAGE HEADWAY (PEAK/OFF-PEAK) 13:05/15:40 12:00/15:00 +1.05/+0.40

PASSENGERS PER HOUR 26.6 52.8 -26.2

COST RECOVERY 8.6% 14.3% -5.7%

Current Year

Prior Year

Budget/KPI

January 2018

BRIEFING ITEM – MONTHLY RAIL UPDATE –DECEMBER 2017


• Strategic Partnering • Operational Excellence

RECOMMENDATION This is a briefing item. No action is required at this time.

BUSINESS PURPOSE

• SORTA has executed two intergovernmental agreements with the City of Cincinnati defining roles and responsibilities for the Cincinnati Bell Connector.

• SORTA is the FTA Grantee for the Cincinnati Bell Connector.

• SORTA is responsible for the management of streetcar assets and the operation and maintenance of the Cincinnati Bell Connector.

• SORTA staff provides monthly updates on the Cincinnati Bell Connector to the Board of

Trustees and the Cincinnati City Council.

SUBMITTED BY:

Paul Grether Director of Rail Services


Streetcar Update

Review of December 2017

Safety Metrics: Near Miss Near Miss Incident Breakdown

• 82% initiated by other vehicle: – maneuvers in front of or around

Streetcar – 16% Pedestrian Interactions (Jay

walking) • Incidents most likely to occur:

Walnut at 5th, Main at 5th • Most likely to occur Thu, Fri, Sat

between 1100 and 1500

Safety Metrics: Reportable Incidents

• Incident Types (YTD) – 70% Collision – 26% Evacuations – 4% Medical-related

• 23 Reportable Incidents in 2017

Safety and Security Activities

• Received Triennial Audit from ODOT – Meetings to create new CAP’s – Follow-up with ODOT to review and assist (if

needed)

• SSRC Meetings • Continued CAP closure process • Police detail issuing citations on Henry Street

Marketing/Communications “Please don’t feed the birds” signs added to station stops to improve station appearance and cleanliness

Marketing/Communications Twitter Followers: 4,260 by 21

Impressions: 108k Engagements: 380

Facebook Followers: 4,017 by 14

Impressions: 44,838 Engagements: 1,043 Instagram

Followers: 999 by 9

Engagements: 343

December Ridership Summary Ridership Ridership Budget Variance

Weekday 17,411 32,468 -15,057

Saturday 10,541 14,580 -4,039

Sunday 4,586 3,759 +827

Holiday 73 253 -180

Total 32,611 51,060 -18,449

*Includes any supplemental service *Does not include charter service

Fare Compliance

0.00%

0.20%

0.40%

0.60%

0.80%

1.00%

1.20%

1.40%

Apr-17 May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17

Fare Evasion Rate 0

2000400060008000

1000012000

Fare Inspections

0

10

20

30

40

50

60

Citations

December Operations Summary

Trips Scheduled

Trips Operated

Missed Trips*

Average

Headway Blockages Signal

Failures Close Calls TAA Charter

2,287 2,171 116 13:05 (12 min)

15:40 (15 min)

65 (total)

65 (more than ````````2 min)

1 (total)

1 (more than ````````2 min)

35 16 0

*no data 12/17/2017 and 12/24/2017 due to computer issue

Operations Trends

11:31:12

12:00:00

12:28:48

12:57:36

13:26:24

13:55:12

14:24:00

14:52:48

15:21:36

Average Peak Headway

14:24:00

14:52:48

15:21:36

15:50:24

16:19:12

16:48:00

17:16:48

17:45:36

Average Off Peak Headway

Operations Trends

Streetcar vehicle failure that can be remedied on the line – typically results in 5 to 60 minutes suspension

of service

Streetcar vehicle failure resulting in removal of vehicle from service; can be a failure of a safety

device or electro/mechanical failure – requires off-load of passengers and results in 60+ minutes

suspension of service and can result in reduced service (increased headway)

0

5

10

15

20

25

Sep-

16

Oct

-16

Nov

-16

Dec-

16

Jan-

17

Feb-

17

Mar

-17

Apr-

17

May

-17

Jun-

17

Jul-1

7

Aug-

17

Sep-

17

Oct

-17

Nov

-17

Dec-

17

Change Off Road

02468

101214161820

Sep-

16

Oct

-16

Nov

-16

Dec-

16

Jan-

17

Feb-

17

Mar

-17

Apr-

17

May

-17

Jun-

17

Jul-1

7

Aug-

17

Sep-

17

Oct

-17

Nov

-17

Dec-

17

Train Failure Road

Operations Trends

0

10

20

30

40

50

60

70

80

Sep-

16

Oct

-16

Nov

-16

Dec-

16

Jan-

17

Feb-

17

Mar

-17

Apr-

17

May

-17

Jun-

17

Jul-1

7

Aug-

17

Sep-

17

Oct

-17

Nov

-17

Dec-

17

Streetcar Blockages

0

5

10

15

20

25

30

Sep-

16

Oct

-16

Nov

-16

Dec-

16

Jan-

17

Feb-

17

Mar

-17

Apr-

17

May

-17

Jun-

17

Jul-1

7

Aug-

17

Sep-

17

Oct

-17

Nov

-17

Dec-

17

Traffic Signal Failures

Vehicle Status

• Vehicle availability impact to service – Air compressor failures – Propulsion/power failures – Cab heat

• One vehicle out of service for field modifications

QUESTIONS?

January 2018 Streetcar: Holidays on the streetcar: On Saturdays in December, Cincinnati Bell Connector riders were entertained by the Young Professionals Choral Collective (YPCC) singing holiday songs, in partnership with Downtown Cincinnati Inc. The streetcar operated later service on New Year’s Eve, running until 1 a.m. The extended hours were provided by Transdev at no additional cost. Major projects: Reinventing Metro: Promotion of the Reinventing Metro plan continued, with a new online survey that was also sent out by partner organizations and social media pushes. Scheduling is underway for public affairs programs and CEO meetings. The Metro Futures Task Force reconvened for an update in early January, and a full-page op-ed by SORTA Chair Jason Dunn appeared in the Enquirer on Sunday, Dec. 17. A guest column was also submitted to the Business Courier, tentatively slated to run on Jan. 12. Santa visits Metro: On Dec. 21 Executive VP Darryl Haley and Bicycle Santa visited Government Square to thank customers for riding all year long and distribute treats and free rides courtesy of Adsposure, the company that sells advertising on our buses. Employee relations: Bus operator recruitment progress report:

• Open bus operator jobs on Dec. 31 29 • Number of applicants in December 53 • Number of operators hired in December 6 • Number in training as of Dec. 31 13

$15 minimum wage for full-time employees: In December, Metro announced that it would increase the minimum wage paid to all full-time employees to $15 per hour, effective Jan. 1, 2018. This is part of Metro's continuing efforts to be competitive in attracting and retaining employees in a tight job market. Leadership development: Metro has retained Hope 360, a consulting firm that partners with organizations to support the process of change and transition, reorganizations, downsizing and cultural integrations. Our executive team and I met with Hope 360 leaders in December and two focus groups were held with other administrative employees in preparation for organizational development work with Metro in 2018.

CEO update: CEO meetings: In December, I attended the Community Kitchen Table and met with Ross Meyer and Lucy Crane of United Way. I attended the REDI and Ohio Public Transportation Association (OPTA) board meetings and the Cincinnati USA Regional Chamber’s legislative reception. I met with Mayor Cranley and with City Councilmembers David Mann and Chris Seelbach, as well as with Laura Brunner of the Port Authority and Dr. Karen Bankston of the Child Poverty Collaborative. SORTA Board Member Gwen Robinson and I rode the Rt. 43 Reading for a CEO on Board session, and SORTA Chair Jason Dunn and I met with the WCPO editorial board. OKI appointment: Congratulations to John Gardocki, AICP, Metro service analyst, has been selected as First Vice Chair of the Intermodal Coordinating Committee (ICC) at OKI Regional Council of Governments. John will be the Chair of the committee for FY19 starting in July 2018. Commendations: Metro’s employees serve the community well every day and we receive many commendations. In December, our employees received about a dozen commendations, including: Twitter post: Operator David bus number 9048 just stopped to pick up passengers & I asked for route help. Courtesy. Passionate. A star! Thanks for another outstanding experience @cincinnatimetro Email from customer: … A colleague and I are working with a group of Junior and Senior students with special needs (cognitive and physical needs, including a wheelchair) to learn how to use public transportation. Today was our first outing and we were all a little nervous… We showed up at the UC Blue Ash campus to find Bus 4, driven by Andrew… Andrew was patient with us as we figured out fares and how to pay. He was engaging and took the time to answer all of my questions along the route, including options of how to get fare cards, etc. We couldn't have been luckier with our very first experience on the Metro and truly feel like we hit the jackpot. My biggest concern was stumbling upon yet another experience in the community in which my students feel as though they're a burden because of their needs and the little extra time it takes them to accomplish tasks in a busy community… He was patient and kind and so very helpful. We hope to express the utmost amount of gratitude and want him to know this… Our students (and teachers) are excited (and no longer nervous) to ride again and we hope this allows them to be independent adults in the community upon graduation. If you have any questions, please call me at (513) 632-7510.

Dwight A. Ferrell, CEO and General Manager

CEO Update January 2018

www.go-metro.com

Update: Metro Futures Task Force

2

Reconvened on Jan. 10:

• 12 task force members attended,

hosted by Co-chairs George

Vincent and Dolores Hargrove-

Young

• Great questions and interest in

our progress

Update: Rider survey

3

• Federal Title VI survey is in the field

• Results are expected in March

• Part of fare increase evaluation to determine impact on low-

income and minority riders

• Additional questions being asked to inform Metro about rider

perceptions

Update: Reinventing Metro outreach

4

Meetings with stakeholders, online survey:

Update: Oakley transit center

5

• Work is progressing; anticipated to open in April

Update: New City Council committees

6

Major Projects (streetcar) Greg Landsman

Education, Innovation & Growth (Metro) P.G. Sittenfeld

• Requested presentations in 1Q:

• Metro 101 (Jan. 17)

• Future plans

• Transit forum

And now, the year 2017 in review

7 Click Image to Launch Video

https://www.youtube.com/watch?v=NAppVLNPeNw

8

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