1© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA

Flatten, Consolidate & Extend (FCE)FCE PlanningFlatten, Consolidate & Extend (FCE)FCE Planning

Presenter NameToday’s Date

2© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA

Agenda

Improving Business Performance

Justifying FCE: The Business Case

Categorizing Benefits: Productivity, Cost, Revenue

3© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA

Improving Business PerformanceThe Business Improvement Study

Justifying FCE Architectural Upgrade

Accelerating Return on Investment

Determining Resource Outlay

–Capital funding

– Human capital

4© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA

Determining PotentialOutlining the Study

Consulting Engagement

Understanding Existing Communications Infrastructure & Strategy

Gaining Knowledge: Team Effort

Objective Analysis

Building Your Business Case

5© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA

Quantifying FCE Business Value

Benefits

Deliverables

Business Benefits Report

Technology View Report

Traffic Assessments

Technology Management • consolidation of voice infrastructure

Economy of Scale• trunking, licensing, and operations efficiency

Financial Management• CapEx & OpEx reduction, improved utilization

Operational Change Plan

6© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA

Business Benefits Report

My Favorite Customer

Evaluation of FCE Proposal

7© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA

Complete Technology View

8© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA

Model of network conditions before VoIP

Simulation

Model of network congestion due to VoIP

simulation

Live Traffic Assessments

9© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA

Operational Change Plan

Operational changes

–Organization

–Agent skills upgrade

–IT skills upgrade

Risk assessment and mitigation plan

–Business Continuity Planning

Resource expectations and requirements

–Client

–Avaya

10© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA

Providing ExpertiseFCE Planning Study

FCE PrincipalFCE Principal

Advanced Solution ArchitectAdvanced Solution Architect BCC ConsultantBCC Consultant

System EngineerSystem Engineer

11© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA