A–Power Špindlerův Mlýn
Czech Republic - 2012
Welcome to the first Avaya – Nuance
CEE Contact Centre conference
Dušan LehotskýCEE Managing DirectorAvaya
Peter MartišCEE Managing DirectorNuance
Why Avaya and Nuance together ?
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Avaya – Our Company
Leaders in innovations delivering business colaboration solutions focusing on the
customer experience and simplified communications across any network
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Business moved from the Age of Information to the Age of Collaboration
Access the right information with the right context faster Bring the right, dispersed people together more easily Communicate clearly across devices Make decisions more quickly
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T I M E
CO
MP
LE
XIT
Y
55% of check-ins
Hyatt: 35% of guests
Tesco: 1/3 of transactions
ATMs
Parking Garage
Airlines
Hotels
Supermarket
Online
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Growing expectations of self-service
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Avaya Focus in CEE
Avaya as trusted advisor to our customers
Provide high quality services and support (presales & postsales) to our customers together with our skilled and experienced partners
Utilization of Regional power and expertise
Algotech Serbia Geomant Poland NuanceAlgotech Czech Kapsh Czech Soitron CzechAlcasys Slovakia Kapsh Hungary Soitron SlovakiaAndra Poland Net54 Hungry Sprint Poland
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User-friendly self service and security
in Contact Centers
Nuance Focus in CEE
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—Quote SourceCompany XYZ
Businesses Rely on Avaya Worldwide
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Businesses Rely on Nuance Worldwide
A–Power
Thank you for your participation&
Wish you unforgettable experience