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Adding Value through Urgent Care

2/14/13

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Meeting Objectives

Understand the value of Patient First as a convenient, cost-effective alternative to the ER

Review opportunities to educate employees and their dependents

Discuss next steps and learn how Patient First can assist

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What is Urgent Care?

Walk-in care for routine injuries and illnesses Extended hours Physician(s) on-site Lab and x-ray on-site Accepts insurance

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Urgent Care is NOT:

A Retail Clinic– Walk-in care for minor conditions– Operated by Nurse Practitioners– Limited on-site services– Often with extended hours

An Emergency Room– For emergent, life-threatening conditions

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What is Patient First?

Open 8 a.m. to 10 p.m., 365 days a year Walk-in, no appointment necessary Staffed by physicians Urgent care for routine injuries and illnesses Primary care for patients without a regular physician X-rays, lab tests, and prescription drugs on-site All major insurance accepted – your claims filed for you Certified by the American Academy of Urgent Care Medicine Founded in 1981 Multiple locations across the Mid-Atlantic

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Patient First LocationsRichmond

Short Pump Woodman Parham Mechanicsville Carytown Midlothian Genito Chester Colonial Heights

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What is Patient First?

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The Issue: Inappropriate ER utilization means unnecessary cost to employers and employees

A large percentage of emergency department visits can be treated at urgent care centers

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Patient First: Cost and Service Benefits

Patient First’s value to the Employer:

• Average reimbursement for a Patient First visit is less than $150.

• The average reimbursement for an ER visit is over $600.*

That translates to an average savings of

$450 per patient visit diverted to Patient First.

*Source: Maryland Health Services Cost Review Commission

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Patient First: Cost and Service Benefits

Patient First’s value to the Employer:

• Average visit time at Patient First is less than 1 hour • Average visit time at the ER is over 4 hours*• Patient First is accessible before/after work hours,

weekends, and holidays

That translates to less absenteeism and a quicker

return to work

*Source: Press Ganey ER Pulse Report, 2009

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Urgent Care: Cost and Service Benefits

Urgent Care value to the Employee:

• Co-pay savings by choosing UC over an ER• Patient First co-pay: $20/$50• Typical ER co-pay: $100 - $200

• Average visit time less than 1 hour vs. over 4 hours in the ER• Quicker return to work• Less personal leave required - accessible before and

after work hours, weekends, and holidays

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Opportunities to Educate Employees

Poster – break rooms, lobbies, etc. Brochures – break rooms, lobbies, benefit

package, etc Benefit Meeting Presentation Educational e-mail Health fairs Other ideas?

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