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1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical...

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1 AutoRestore®

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Page 1: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.

1

AutoRestore®

Page 2: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.

2

Agenda

- Business & Heritage

- Customer Journey

- Scope of work

-Technical Overview

- Net Promoter Score (NPS)

- Summary & Close

Page 3: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.

3

Heritage

Page 4: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.

4

AutoRestore® 2012 – New World

To Be The Natural

Choice For Crash

Repair In The UK

Page 5: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.

5

Customer Journey

Page 6: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.

6

Customer Journey

Page 7: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.

7

Customer Journey

Page 8: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.

8

Customer Journey

Page 9: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.

9

Customer Journey

Page 10: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.

10

Customer Journey

Page 11: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.

11

Scope of Work

Page 12: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.

12

Page 13: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.

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Page 14: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.

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Page 15: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.

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Page 16: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.

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Page 17: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.

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Page 18: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.

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Page 19: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.

19

Customer Satisfaction - NPS

23

45

67

89

10

01

Not at all likely

Very likely

Detractor Neutral Promoter

How likely are you to recommend AutoRestore® to a friend or colleague?

% Promoters % DetractorsNet Promoter

Score

Page 20: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.

20

Net Promoter Score - Industry

UK Motor Insurer Average

Best Body Shops

Leading Motor Insurer

Page 21: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.

21

Technical Overview – Van

Page 22: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.

22

Technical Overview - Van

Page 23: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.

23

Technical Overview - Rig

Page 24: 1 AutoRestore®. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close.

24

Summary

Full Backing from Belron® & D'Iteren®

Mobile & Fixed Site Offering

Seamless Customer Focused Process

Customer Convenience

Delivering World Class Service

Recommended

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