1 Change and leadership in the information era The CIO cant do it alone Cornelis van der Werf Netherlands Court of Audit Director Audit department 1 3 Welcome 3 Introduction My background > Erasmus University Rotterdam Public management and Economy > City of Rotterdam & Local Audit committee City of Leiden > Policy Research company and Consultancy firm - Government and ICT > Netherlands Court of Audit - Director Audit department 1 - Chief Information Officer 2 Program workshop >13:30 13:45 Introduction >13:45 14:00 About the CIO >14:00 14:15 Step-by-step plan >14:15 14:45 Discussion >14:45 15:00 Wrap up Theory Practise 4 Lets get acquainted > Name > Country / organization > Your position / role > Question for this workshop 5 What is a CIO? > Chief Information Officer > Chief Impossible Operations > Career is over > Chief Inspiration Officer > Chief Innovation Officer 6 Research on CIO > Overview - Development of CIO-function - Overview CIOs in public sector > Insight - Elements that determine CIOs effectiveness > Assistance - Step-by-step plan set-up CIO-function - Contribution to professionalization of CIO-function 7 Conclusion > CIO-function still under construction > Insights from private sector do not always apply to public sector > Four archetypes of CIO roles > CIOs effectiveness determined by context > The CIO cant do it alone 8 How it started 9 Conclusion NCA Government IT- projects are often too ambitious and too complex because of combination of political, organisational and technical factors 10 Government responded The government considers it necessary that at all ministries the role of CIO should be appointed at high level. 11 Position of the CIOs OrganizationCIO as a function CIO as a role Board-levelDirector operations Director IT Ministries Governmental agencies Municipalities 12 Position of the CIO Information/ management Strategy (Strategical level) Structure (Tactical level) Operations (Operational level) BusinessTechnology CIO 13 When is the CIO effective? 14 Four archetypes of CIOs 1. Countervailing power - (Large) IT projects in control 2. Game changer - Improvement of primary process using IT 3. Fire fighter - Internal information household in order 4. Connector - Outcome via connection policy and IT 15 Analytical model Office software Policy Operations Internal domain External domain Information Primary process Chains & Cooperation Social IT-projects Fire fighter Game changer Connector Countervailing power ? 16 Step-by-step plan set-up CIO function 17 Steps of the plan step 1 > Analyse the starting point and context: - Organization: nature of the primary process - Scope: domain of CIOs authority determines the starting point > Use the analytical model. Does your SAI need a CIO? and if so Which type of CIO does your SAI need? 18 Steps of the plan step 2 > Ensure the right set-up for the CIO-function After determining the right type of CIO, you can zoom in into the most important factors on effectiveness: - Position - Personal competences - Instruments > How would you position the CIO? Effectiveness of the CIO Person Position Domain Organization 19 Steps of the plan step 3 A CIO cant do everything by him/ her self, and also not alone. > Manage expectations! Draw and share the perspective of: - the organizations development; - the role of the CIO in that development, and - the role in which the CIO prefers to act. > Pick your development perspective 20 Useful instruments > Make use of ITSA (Cobit 4.1) 22 Discussion > Position your own SAI-CIO - Type of CIO - Positioning > What is the perspective? Effectiveness of the CIO Person Position Domain Organization 23 Wrap up > What will you take home? > What can we do to further develop this? 23 Thank you! 24 Analytical instruments 25 Analytical model Office software Policy Operations Internal domain External domain Information Primary process Chains & Cooperation Social IT-projects 26 Four archetypes of CIOs 1. Countervailing power - (Large) IT projects in control 2. Game changer - Improvement of primary process using IT 3. Fire fighter - Internal information household in order 4. Connector - Outcome via connection policy and IT 27 Position of the CIO Information/ management Strategy (Strategical level) Structure (Tactical level) Operations (Operational level) BusinessTechnology 28 Theories on CIOs > Ross & Feeney > Edwards > Chun & Mooney > Peppard > Dawson & Watson