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Collaboration ToolboxTwo Concepts
Active Listening
Situational Leadership
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Collaboration ToolboxActive Listening
Definition
Three processes involved in listening
ReceivingProcessing
Sending
Thinking and considering meaning
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Collaboration ToolboxActive Listening
Barriers to Active Listening
Bias
Distractions
Misinterpretations
Attachment to our Opinions
Selective Hearing - Hearing only what you want to hear
Poor Communication Skills
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Collaboration ToolboxActive Listening
Stages of Active Listening
Clarification
Ask questions to illuminate meaning
Paraphrasing
Rephrase content
Reflection
Rephrase speaker’s feelings
Summarization
Rephrase the entire message
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Collaboration ToolboxActive Listening
Tips
If you are rehearsing what you are going to sayYou are not active listening
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Collaboration ToolboxActive Listening
Exercise
1. Your team’s Oral Presenter to explain to the other team members what they know about your project Use Active Listening Techniques to listen to the description (5 minutes) i. Do not interrupt ii. Ask clarifying questions when you do not understand the meaning of what the speaker is saying 2. Team members should paraphrase i. Allow time for the person to be silent if appropriate ii. You do not have to jump right into the conversation iii. Your partner may be collecting his/her thoughts 3. The recorder will summarize the discussion (5 minutes) 4. I will be calling on people at random team members to summarize (5 minutes)
Choosing appropriate leadership style for individuals with different competencies
All information on slides created by: Paul Hersey, Ken Blanchard, and Seth Godin Copyright © 1979, 1998, 1993, 2001 by the Center for Leadership Studies, Inc. All rights reserved.
Collaboration ToolboxSituational Leadership
Definition
Collaboration ToolboxSituational Leadership
Overview
Effective leaders will adapt their leadership style to the situation.Team Members also adapt their developmental style to fit the
situation
Leaders adapt style according to the team member’s needs
What is the current competency level for the specific task I am asking the team member to perform?
Collaboration ToolboxSituational Leadership
Concept
Situational Leadership
Ability Willingness
Knowledge of TaskIndividual’s or Team’s
Experience and Proficiency
ConfidenceCommitment Motivation
for Executing Assigned Task
Collaboration ToolboxSituational Leadership
Concept
Collaboration ToolboxSituational Leadership
Directing
High task focus, low relationship focus
Leaders Define Roles and Tasks for Team
Close Supervision of members Leader makes Decisions and Manages
For team members who lack competence, but are enthusiastic and committed and need direction and supervision to execute the task.
Collaboration ToolboxSituational Leadership
Coaching
High task focus, high relationship focus
Leaders still define roles and tasks Seeks ideas and suggestions from the team member.
For team members who have some competence but lack commitment, need support and praise to build their self-esteem, and involvement in decision-making to restore their commitment.
Collaboration ToolboxSituational Leadership
Supporting
Low task focus, high relationship focus
Leaders facilitate and take part in decisions Team member exerts some control over the task
For team members who have competence, but lack confidence or motivation and do not need much direction because of their skills, but support is necessary to bolster their confidence and motivation.
Collaboration ToolboxSituational Leadership
Delegating
High Competency High Commitment
Leaders are involved in decisions and problem-solving Team member controls execution of task
For team members who have both competence and commitment and are able and willing to work on a project by themselves with little supervision or support.
Collaboration ToolboxSituational Leadership
Assessment of Leadership Styles 2015
Situational Leadership Questionnaire
4 answers per situation:
Most effectiveMore effectiveLess effectiveLeast effective
12%
35%
31%
23%
Styles chosen by students under all situations
most effective style
more effective style
less effective style
least effective style
Collaboration ToolboxSituational Leadership
Leadership Effectiveness Results 2015
Leadership Style Effectiveness Score Histogram
Score Bounds:Always choose the least effective style: 20Always choose the most effective style: 80
25 30 35 40 45 50 55 60 65 70 75 800
5
10
15
20
25
Score
Frequency
Collaboration ToolboxSituational Leadership
How the SL Model Relates to TKI
TKI is an indicator of how you naturally manage your conflictsWhile Situational Leadership is an indicator of how you naturally
manage your team
Understanding team dynamics
Conscious of own behavioral patterns
Adapt leadership style to meet team expectations and accomplish project goals
Leadership Style:
Most did not change style (3/5) when change occurred, shifted towards low-directive
Team Motivation:
A) Shift towards high commitment as competence increasedor
B) Shift towards low commitment, as enthusiasm diminished
Collaboration ToolboxSituational Leadership
Trends in changes of behavior 2013
Collaboration ToolboxSituational Leadership
Chocolate River Project
Designing a Bridge
Collaboration ToolboxSituational Leadership
Chocolate River Project Instructions
1. Time: 30 minutes
2. Each Team will be given the following materials1. Package of linguine2. Glue Gun for Team3. 7 Glue sticks4. Measure for the bridge, which is an 8.5” by 11”
paper
Collaboration ToolboxSituational Leadership
Chocolate River Project instructions
1. Team of 3 or 4 - All must participate2. First Rotation Team Leader is in charge and will assign tasks.3. Find a space to build your bridge4. Design your bridge5. Rules
a. Must span an 8.5” spanb. Build for strengthc. Must be free standing until demonstrationd. Cannot be taped to the floor, walls or other structures.
6. Implement
Collaboration ToolboxSituational Leadership
Chocolate River Project Objective
Prizes Will Be Awarded on the Basis of the
Strongest Bridge
Most Aesthetically Pleasing Bridge
Collaboration ToolboxSituational Leadership
Chocolate River Project Discussion
What did you observe?
1. How well did the team work together? 2. What do you think of your accomplishment?3. What role did each team member play doing the task?4. What skills did each member bring to the task?5. What leadership styles did the team leader use during the planning?6. What leadership styles did the team leader use during implementation?7. Did you effectively communicate with each other?
Teams do moderately well at adapting leadership style to team needs
Different situations require different leadership styles
Effective leaders account for team members’ levels of commitment and competence
Leadership style may alter across team members
Collaboration ToolboxSituational Leadership
Conclusions
Leaders choose a style that enhances members’ effectivenessTo Improve management assess team members’ ability and willingness
to implement the taskUse appropriate Situational Leadership style
DirectingCoaching
SupportingDelegating
Avoid conflicts through improved communication and negotiation
Collaboration ToolboxSituational Leadership
Suggestions for Improvements