1 confidential | ©2015 Sabre GLBL Inc. All rights reserved.

Implementing Kanban at Different Levels During Agile AdoptionKrishnakumar CPrincipal Agile Coach

http://lkin15.leankanban.com

2 confidential | ©2015 Sabre GLBL Inc. All rights reserved.

• About Sabre (2 min)• Understanding culture at Sabre (3 min)• Strategy to Change management (5 min)• Applying Kanban Method at all levels (including Scrum at the team level) (20 min)• Few early success stories (5 min)• Q & A (10 min)

2

Agenda http://lkin15.leankanban.com

3 confidential | ©2015 Sabre GLBL Inc. All rights reserved.

We are Sabre http://lkin15.leankanban.com

4 confidential | ©2015 Sabre GLBL Inc. All rights reserved.

Our Mission: An innovative technology company that leads the travel industry by helping our customers succeed

4

REACHSoftware used

in 144 Countries

SCALE16,000 Physical & Virtual Servers

VOLUME100K

Messages/Sec 1.4 bn API Calls/Day

TEAMMore than 9000

employees across 160 Countries

USER425,000

Travel Agents Airline Agents

10,000 Airports

SUPPLIERS400+ Airlines

175,000 Hotels27 Car Rentals

50+ Rail Services

RESULT$120 Billion of Travel Spend

1.1 Trillion System Messages Each Year

We are Sabre http://lkin15.leankanban.com

5 confidential | ©2015 Sabre GLBL Inc. All rights reserved.

We are Sabre http://lkin15.leankanban.com

6 confidential | ©2015 Sabre GLBL Inc. All rights reserved.

Understanding the Culture : http://lkin15.leankanban.com

Work Flow

7 confidential | ©2015 Sabre GLBL Inc. All rights reserved.

SVP

VP: BU1

DIRECTOR

DIRECTOR

Manager1

Team1 Team2

Manager2

VP: BU2

DIRECTOR

DIRECTOR

Manager

Team3 Team4

Understanding the Culture : http://lkin15.leankanban.com

Hierarchy

8 confidential | ©2015 Sabre GLBL Inc. All rights reserved.

Understanding the Culture : http://lkin15.leankanban.com

Technology

9 confidential | ©2015 Sabre GLBL Inc. All rights reserved.

So What Did We Do http://lkin15.leankanban.com

10 confidential | ©2015 Sabre GLBL Inc. All rights reserved.

Concept Definition& Validation SupportMarket &

Business StrategyArchitecture, Design

& Elaboration Development & Test Release, Deploy & Operate Retirement

PROJECT & PORTFOLIO MANAGEMENT SOFTWARE DEVELOPMENT LIFECYCLE DEVELOPMENT OPERATIONS

Our MissionReinvent how we operate as a company – from portfolio management to software development to system operations – to drive customer value faster than ever before.

Achieve more innovation, fasterLower costsProduce better qualityImprove customer support

Goals

SDLCPPM DevOps

One Sabre…One PLC http://lkin15.leankanban.com

11 confidential | ©2015 Sabre GLBL Inc. All rights reserved.

100% of teams operating under new test model and exit criteria

2016 product planning to be performed in Portfolio Management Tool

60% of teams operating with new Enterprise Agile practices

Goals: http://lkin15.leankanban.com

Improve Speed & Quality in 2015

12 confidential | ©2015 Sabre GLBL Inc. All rights reserved.

• Defined three levels and applied kanban core practices at each level including scrum at the team level

C level executives and VPs

• Portfolio Ideas• Programs

Directors and Managers

• Projects• Features

Teams

• Team Feature• User Stories

Implementation http://lkin15.leankanban.com

13 confidential | ©2015 Sabre GLBL Inc. All rights reserved.

ASSESS-MENTS

Y

N

BUSINESS SCOUTS

BU1BU2BU3

P&T SVP SCOUTS

EAD SCOUTSBU1:BU2:BU3: AGILE COACHES

SCOUTING BACKLOG

VALUE STREAM

ASSESSMENT BACKLOG

Y

N

Y

N

WAVE DRAFT

Y

N

CANDIDATE BACKLOG

WAVE BACKLOG

WAVE Self-Improving

MONITORING BACKLOG

Visualize Flow http://lkin15.leankanban.com

14 confidential | ©2015 Sabre GLBL Inc. All rights reserved.

Online Tool

Limit WIP and Explicit Policies http://lkin15.leankanban.com

15 confidential | ©2015 Sabre GLBL Inc. All rights reserved.

Limit WIP and Explicit Policies http://lkin15.leankanban.com

Physical Board

16 confidential | ©2015 Sabre GLBL Inc. All rights reserved.

Manage Flow Through Metrics http://lkin15.leankanban.com

17 confidential | ©2015 Sabre GLBL Inc. All rights reserved.

Manage Flow Through Metrics : http://lkin15.leankanban.com

Dimensional Overview

18 confidential | ©2015 Sabre GLBL Inc. All rights reserved.

• Monthly PLC progress updates (executive level : C and VP level)• Monthly Agilists meet-up via community of practice (director and

manager level including Scrum Masters)• Sprint reviews and retrospectives (team level)• Internal social collaboration through Yammer at all levels

Continuous Improvement http://lkin15.leankanban.com

19 confidential | ©2015 Sabre GLBL Inc. All rights reserved.

• Release cycle reduced from quarterly to monthly cadence • 75% testing automated that reduced QA time from days to hours• 2X increase in completing committed stories• Highly engaged teams

Success Stories http://lkin15.leankanban.com

20 confidential | ©2015 Sabre GLBL Inc. All rights reserved.Represents CVT start

Project A – Majority of the defects detected after Customer Validation Testing (CVT)

Project B – Getting better at finding defects earlier

Project C – Majority of the defects detected before CVT

“Shift Left“ – How we have matured through better System Integration testing to find defects early

Instilling Quality Early in SDLC http://lkin15.leankanban.com

21 confidential | ©2015 Sabre GLBL Inc. All rights reserved.

Q & A

http://lkin15.leankanban.com