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Copyright © 2002 ACNielsena VNU company
3CX – The VOIP PBX for small to medium
businesses
Nick Galea, 3CX CEO
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Copyright © 2005 ACNielsena VNU company
Agenda
•3CX intro
•IP PBX market intro
•IP PBX benefits
•How an IP PBX works
•3CX Phone System
•Become a 3CX partner!
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Copyright © 2005 ACNielsena VNU company
Company overview
•Founded 2005
•Microsoft Gold Partner
•Partnerships with leading VOIP
vendors
•Award winning software
•1000 downloads per day
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Copyright © 2005 ACNielsena VNU company
Global presence
•Offices in UK, Miami, Hong Kong &
Cyprus
•Web site in 26 languages (also
www.3cx.com.tr)
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Copyright © 2005 ACNielsena VNU company
IP PBX Estimated Market Increase
IP PBX market increase estimation2005 - 2011
$6 billion$9 billion
$19.5billion
0
5
10
15
20
25
Data based on 'Research and Markets' in 'IP PBX Market Opportunities, Strategies, and Forecasts, 2006 To 2012'
200520092011
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Copyright © 2005 ACNielsena VNU company
More IP PBX market facts
• “Replacement of old style PBXs is well
underway” (Forrester)
• “23% of large companies in the US have
deployed IP PBXs” (Forrester)
• “90% expect to complete by 2012”
(Forrester)
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Copyright © 2002 ACNielsena VNU company
IP PBX System Overview & Benefits
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Copyright © 2005 ACNielsena VNU company
How It Works – IP PBX & SIP phones
• SIP phones
• IP PBX
server –
talks SIP
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How it works – PSTN lines
• VOIP Gateway
• PSTN lines
through:
• VOIP Service
Provider
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Copyright © 2005 ACNielsena VNU company
Benefits for the business owner
•Lowers call costs! –Use Voip for international callsCalls between branch offices are FREE
•Lower up front cost of PBXLess expensive to buy & run
•Eliminate vendor lock inCheaper to expand & add features
•Increased productivity of employees
•Offer employees mobilityRetain staff and leverage staff in different locations
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Copyright © 2005 ACNielsena VNU company
IP PBX Benefits for the user
•Mobility – Use extension from anywhere
•Increase productivityIntegration with Outlook, CRM – agents can make up to 30 more calls per week
•Manage phone from Windows
Easy to setup call forwarding, conferencing
etc.
•Presence eliminates phone tag Saves several hours per week
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Copyright © 2005 ACNielsena VNU company
IP PBX benefits for IT staff
•Adding and moving extensions
easier
•Less time explaining how to use a
phone
•Easy, web based administration
•Easier to manageSoftware, not a proprietary black box
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Copyright © 2005 ACNielsena VNU company
IT Staff benefits quantified
•Each add, move takes 2 hours LESS
•-4.7 hours LESS supportPer week / IT employee
•-4.7 hours LESS administrationPer week
from “Productivity and the IPC Business Case” Sage Research Inc.
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Copyright © 2002 ACNielsena VNU company
Why choose 3CX Phone System?
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Copyright © 2005 ACNielsena VNU company
3CX Phone System overview
•Open - Based on the SIP StandardWorks with all major SIP phones, gateways and providers
•Targeted at Small to Medium
Businesses
•Low cost Including voice mail and auto attendant & call queues
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Copyright © 2005 ACNielsena VNU company
USP 1 – Runs on Microsoft Windows
•Runs on Windows XP, 2000, 2003
Server Vista & 2008 serverNo need to run Linux3CX Phone System certified on Windows Server
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Copyright © 2005 ACNielsena VNU company
USP 2 - Easy administration
• Easy to install & Manage:
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Copyright © 2005 ACNielsena VNU company
USP 3 - Windows VOIP client
• Increase mobility
and productivity:
Easily transfer calls
Indicate presence
• Works with
Inbuilt phone
Hardware SIP phone
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Copyright © 2005 ACNielsena VNU company
USP 4 – Integrates with Outlook
• Launch calls
from Microsoft
Outlook
Salesforce.com
No need to redial
number
Automatic logging
Can work with other
CRM
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Copyright © 2005 ACNielsena VNU company
USP 5 – Completely Software based
•Get faster access to new features
•Easier to scale and manage
•Integrate with your business applications
•Run on Existing Windows machine or
virtualize with Windows Hypervisor
•Backup your PBX to a DVD!
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Copyright © 2005 ACNielsena VNU company
USP 6 - User Portal
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Copyright © 2005 ACNielsena VNU company
Other features
•3CX Tunnel – tunnel all SIP traffic
over a single TCP port
•Receive faxes as PDF files –
eliminate need for fax server
•Phone provisioning for leading
phones
•Automatic configuration of
providers and gateways
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Copyright © 2005 ACNielsena VNU company
Example architecture
Office Cyprus
PSTN
Patton SN4638 (4BRI) Office London
Remote workers
Internet
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Copyright © 2005 ACNielsena VNU company
Compatible hardware
•SIP phones – Hardware or
Software3CX, Aastra, SNOM, Linksys
•VOIP Gateways for PSTN linesPatton, Vegastream, Audiocodes
•Sip trunking / VOIP providerNexvortex, Inphonex, Broadvox
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Copyright © 2005 ACNielsena VNU company
3CX Phone System – Versions
•Free editionUp to 8 simultaneous callsDesigned to win market share
•Small Business editionUp to 8 simultaneous calls - $495 - €375MWI, Presence information, 4 channels of G729, Fax, Call Park and more
•Pro editionUp to 16 simultaneous calls - $995 - €795All of Small Business features incl 8 channels of G729
•Enterprise EditionUp to 32 simultaneous calls - $1495 - €1150All of Small Business features incl 16 channels of G729
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Copyright © 2005 ACNielsena VNU company
Main Competitive Advantages -Our clients put it better than us …
“3CX allows medium-sized businesses to work on a corporate scale. Fantastic!” - David Buckley, Network Manager, NANT Ltd. UK
“We don’t understand VOIP, but we understand 3CX” - NO TOMATO advertising agency team, The Netherlands
“The 3CX Phone System is a great Windows-based PBX solution for our company. It is a cost-effective solution
which is easy to install and maintain” - Mike Faster, President, Coyote Creek Consulting, USA
“3CX scales well, and is definitely much cheaper to scale up than comparable hardware PBX” - Ryan Crompton, Systems
Administrator, ZYTO Corp., USA
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Copyright © 2002 ACNielsena VNU company
3CX Partner program
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Copyright © 2005 ACNielsena VNU company
Why partner with 3CX?
•100% channel company!
•Access to leads via our web based
portal
•Free partner support (email & chat)Via web based support system
•Free NFR key for Small Business
Edition
•Listing on our website
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Copyright © 2005 ACNielsena VNU company
Partnership requirements
•Have system already installed and configured
•Be familiar with the product
•Become first line support to customers
(including installation, configuration)
•Mention the 3CX Phone System on your
website and identify yourself as a 3CX resellerhttp://www.3cx.com/partners/index.htmlhttp://www.3cx.com/partners/program.html
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Copyright © 2005 ACNielsena VNU company
Thank you
•Thank you!
•Sign up as 3CX partner at
www.3cx.com