1 Copyright © 2013, Oracle and/or its affiliates. All ... · ORACLE FLEXCUBE Developers Conclave...

ORACLE FLEXCUBE

Developers Conclave

2013

Oracle FLEXCUBE Overview

Sanjeet Rao


Oracle FLEXCUBE Leverages Oracle’s Commitment to Continuous Product Innovation

MORE THAN

$xxB IN R&D

SINCE 2004FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11

Figures in GAAP

FY12


FLEXCUBE’s Sustained Momentum

2002 – 2012: No. 1 or No. 2 Core Banking Platform

2012: One of the Best-in-Class Loan Origination Systems

2012: Readers’ Choice Award winner for the Best Core Banking Product

2012: Mashreq Bank wins best core banking implementation award (Middle East)


User Behavior is Influenced by External Environment

e-commerce

Voice, Video &

Instant Messaging

Social

Media

Mobility

Do It On Your

Own Trends


Oracle FLEXCUBE’s Key Design Principles

CUSTOMER

BANKER

OPERATIONS

IT

Relevant products | Right price | Value | Convenience

New Products I New Business Models I Staff Productivity | Time to market

Centralization I STP I Security I Measurement & Control

Flexibility I Architecture I Performance I Scalability

Domestic Intn Ops Islamic Wealth Self Service

Executives Growth | Market share | Efficiency | Risk | Cost


Driving New Needs for a Bank

Customer Banker IT StaffOperation Staff• Can I get PERSONALIZED

service?

• Can I get INSTANT

ASSISTANCE when I am

online?

• Can I do things ON MY OWN?

• Will I have SAME EXPERIENCE

transacting across channels?

• Can my app or service be

always AVAILABLE?

• How can I EMPOWER my

Knowledge Worker to make

right decisions and be efficient?

• How can I SELL MORE to the

customers & provide them

BETTER SERVICE at the same

time?

• Do I have READY-TO-USE

INFORMATION for all my needs?

• How do I provide ONE-STOP-

SOLUTION for all my customers’

needs?

• Is my business performance

on TRACK?

• How do I MEASURE and

improve?

• How do I ensure that my

processes are COMPLIANT to

the defined standards?

• How can I have EFFICIENT &

RISK-AVERSE operations?

• How can I make my solution

RESPOND to changes quickly

and EFFECTIVELY?

• Can I SCALE to cater to

increase in usage or increase in

numbers without any loss in

PERFORMANCE?

• Can my solution be SIMPLE to

use?

• Can my solutions be MODERN?


FLEXCUBE FOR THE CUSTOMER

Customer Banker IT StaffOperation Staff• Can I get PERSONALIZED service?

• Can I get INSTANT ASSISTANCE

when I am online?




• Can my app or service be always

AVAILABLE?




• How can I SELL MORE the



time?





needs?


on TRACK?


improve?








and EFFECTIVELY?




PERFORMANCE?


use?




Self-service Capabilities

Assisted Channel Support

Superior Mobile Banking

Personalized Web Experience

ENHANCED

CUSTOMER

EXPERIENCE



Personalized & Intuitive Web Experience

CUSTOMIZED OFFERS :

What offers suit my Profile

Spend Analysis:

What is the break up of my

EXPENSES

ACCOUNT SUMMARY : All I need

to KNOW In one place

Interactions & Alerts

What I need to DO

Fo

r R

eta

il C

usto

mer

For Corporate Customer

For Wealth Customer

Request Status

What is the STATUS

of my requests

QUICK LINKS: How

do I navigate

quickly to what I

USE frequently


Superior Experience on Smart Devices

Superior iPhone Experience Superior iPad Experience


Spend Analysis Offers Personalized Tracking of Expenses

New Spend Analysis Empowers

Customers to Track Spends

Across Portfolios

Food

Mortgage

Utilities

Books

Groceries

Education


Targeted Offers are Dynamic and Cater to the Discerning User

Targeted Promotions and Offers

Enhance Customer Experience, and

help banks improve cross-sell and up-

sell


Right Offers at Right Place Increases Cross-sell and up-sell

Location Based Offers

Enables to offer personalized promos that

enhance customer experience

Support for real time offers and coupons based on

user location, support for the display of targeted

advertisement to cater to a widely dynamic and

discerning user


Assisted Channel Support Offers Instant Assistance to the Customer

CLICK TO CHAT

Allows for engaging the

customers at point of need

and for active query

resolution

Provides an opportunity for

understanding customer

needs better improving

cross-sell & up-sell

Live Chat

Click to Call

Page Peek


FLEXCUBE FOR THE BANKER


service?



online?





always AVAILABLE?




• How can I SELL MORE the



time?





needs?


on TRACK?


improve?








and EFFECTIVELY?




PERFORMANCE?


use?



FLEXCUBE FOR THE BANKER

Improved Knowledge Workforce Productivity

ENABLED

BUSINESS

Increased Cross-sell & Up-sell

Seamless Information Management Across The Bank

End-to-end Servicing Capabilities


Knowledge Driven Ecosystem for Improved Business Productivity & Better Customer Service

• Dashboards of business insights

• Relationship view of customer

Informed

• Driven towards urgent tasks

• Driven towards high value

Assisted

• Seamless interactions

• Relationship driven portfolios

Interactive

Front Office &

Knowledge WorkerDevice, Channels, Originations

Heads Down UserMobile WorkforceSales


Comprehensive Functionality Provides End-to-end Servicing Capabilities to the Banks

End-to-end servicing capabilities across all business functions

Provides customers a one-stop-solution for their conventional, as well as

complex products/ services requirements, which helps in improving

revenue-per-customer

Product Processor

Product Configurator

Process Configurator

Process Orchestrator

Len

din

g

Dep

os

its

Tre

as

ury

Tra

de F

ina

nc

e

Paym

en

ts


Insert Picture HereFLEXCUBE PROCESS FRAMEWORK


Banking Process Characteristics

Basic characteristics

Centralized operations

Data centric

Document oriented

Multi-Stage, Multi-Participant,

Multi level approvals

Touch points with multiple

systems (Internal & External)

Rule driven

Duration

Varied durations

– Long duration

• Facility creation, Customer

creation, Loan origination

etc..

Short duration

– Funds transfer, TD creation

etc

Type

Types of processes

– Transaction origination

• Loan origination, Customer

creation, Account creation,

LC issuance, Bill clearance

etc.

Life cycle management

– Periodic credit evaluation,

Facility renewal, Multi stage

disbursements etc.

Exceptions

– Channel exceptions, Risk

management exceptions,

STP exceptions etc.


Underlying Engines of FLEXCUBE Process FrameworkFramework

Oracle BPEL/BPM Framework

• BPMN – Enterprise BPM

• Standards based framework

• Comprehensive integration and orchestration

capabilities.

• Supports composite framework

Work list / Dashboards

• Integrated with FLEXCUBE container

• Flexible Queue and Dashboard management.

• Factory shipped actionable and extensible dashboard

for various roles.

Business Rules

• Integrated with Oracle business rules

• Facility to define / alter business rules

• Amend without process versioning

• Change rules without impacting in-flight processes

• Flexibile, configurable approval matrix

Core Banking System Linkage

• Leverages CBS data model and extends on it

• Leverages CBS validations & business logic

• Leverages CBS screens and inherits the look

and feel

• Supports packaging of various CBS calls in a

container

Offers & Relationship based pricing• Relationship value based pricing & Offers

• Facility to supplement relationship value

from other systems

• Extend pricing benefits to Fees, Charges

and interest

• Define, manage schemes and benefit plans

• In built engine to identify prospect

Oracle BPEL/BPMN

Framework Worklist/

Dashboards

Business Rules/

Business Logic

Core Banking

System LinkageOffers & Relationship

Pricing

Tools &

Calculators

Tools & Calculators

• Automated scoring

• Automated decisions

• Financial ratio analysis

• Support for Checklist

• Auto pricing

Factory Shipped Integrations

• Integrated with Oracle BIP for

template based document

generation.

• Integrated with web center content

management tool for DMS.

• Integrated with Oracle BAM for active

monitoring.

http://www.iconarchive.com/show/satellite-icons-by-apathae/2-System-icon.htmlhttp://www.iconarchive.com/show/oxygen-icons-by-oxygen-icons.org/Actions-system-run-icon.html


Origination Process for Loans

Application Entry Loan Simulation Verification

Interfaces Credit Bureau Underwriting Approval Documentation Contract

Creation

Application Entry Underwriting Funding

Application Entry

• Place holders to capture details of loan,

applicant, co-applicant, Assets,

Liabilities, Collaterals

• Check list & document management

support

• Pre-populate data from lead data store

• Specify app specific KYC, Auto decision-

ing requirements

Loan Simulation

• Offers based on user request and

financial strength

• Provides details of the payment

schedule

• Level of details include breakup for

every components of the schedule

• Offer letter generation

Verification

• Support for comprehensive checklist

• Black list verification

• Document checking

Interfaces

• Bureaus

• Valuation

• Internal systems

Underwriting• Qualitative & Quantitative scoring

• Risk profiling

• Formula based ratio analysis

• 360 degree customer view

• Auto scoring & Auto decisioning

• Pricing

Approval

• Multi level approval

• Manual decision

• System recommended

• Flexible approval matrix

Documentation

• Welcome kit, Loan agreement

generation

• Common repository

• Negotiation, revised offer generation

& Customer acceptance

Contract Creation

• Supports multi branch contract creation

• Supports CIF & Account creation along

with loan creation in a single transaction

• Can be extended to third party product

processors

http://www.iconarchive.com/show/medical-icons-by-aha-soft/Medical-invoice-information-icon.html


Key Functionalities Oracle FLEXCUBE Universal BankingFunctional Areas

Representative List of Factory Shipped Business Processes in FLEXCUBE

Pre-integrated process packs for Universal

Banking

CASA origination

Retail Term Deposit Opening

Foreclosure/partial closure of Term Deposit

Corporate Customer Creation

Issuance of an Import Letter of Credit

Advising an Export Letter of Credit

Retail loan origination(CIF + CASA + Loan)

Corporate loan origination

Credit appraisal life cycle

Pre-integrated process packs for Islamic

Banking

Murabahah Origination

Tawarruq Origination

Istisna Origination

Musharakah Origination

Ijarah Origination

Islamic Profit Rate Swap Origination

Mudarabah Origination


FLEXCUBE FOR THE OPERATIONS STAFF


service?



online?





always AVAILABLE?







time?





needs?


on TRACK?


improve?








and EFFECTIVELY?




PERFORMANCE?


use?



FLEXCUBE FOR THE OPERATIONS STAFF

Measure & Improve Performance

EFFICIENT

OPERATIONS

Manage Risk & Compliance

Comprehensive Security

Regulatory Compliance & Reporting


Comprehensive Security Capability for Managing User Access and Operations

Key Benefits

Context sensitive application

menu based on user profile and

role definition, e.g.:

Module Access

Function Access

Actions within a Function

(Example – New, Copy, Delete

etc)

Centralized user administration

enhances control and IT efficiency

Enhanced security by virtue of

Password Restrictions, user

expiry and user disablement

Enhanced operational control by

virtue of Product Restrictions,

transaction limits, branch access

and menu access


Addresses Multi-Regulatory Reporting Requirements

Key Benefits

• Comprehensive capture

of standard data fields &

regulatory specific

information

• Data extracts to third

party regulatory reporting

systems, Proprietary

Data warehouse

Systems

FLEXCUBE

Data Extracts for

Regulatory Reporting

Regulatory Reports

System 1 System 2


How are Organizations Looking at Information?

Insight Strategy for Information and Compliance

Data Presentation

Use existing data as is

Filter and format readily available

data for presentation

E.g. Statement, Transaction book

Transactional Insight

Slicing and dicing of transactional

data and presentation

E.g. Branch profitability, Channel

wise transaction volume statistics

Statistical modeling

Advanced analytics

Decisions beyond intuition

E.g. Financial risk management,

BASEL compliance


FLEXCUBE FOR THE IT STAFF

Customer Banker IT StaffOperation Staff• Can I get PERSONALIZED service?

• Can I get INSTANT ASSISTANCE

when I am online?




• Can my app or service be always

AVAILABLE?


Knowledge Worker to make right

decisions and be efficient?


customers & provide them BETTER

SERVICE at the same time?





needs?


on TRACK?


improve?








and EFFECTIVELY?




PERFORMANCE?


use?



FLEXCUBE FOR THE IT STAFF

Open Development Environment

EMPOWERED

IT STAFF

Harmonized Solution

Superior Performance

Complete It Security


Universal Banking Architecture

Application tier

(Transaction

Management/

Business Logic)

BrowserBranch

Client tier

(User Interface

Rendering/Partner

System, State

Management)

Database tier

(Business Logic,

Persistence)

Channels

Client Handler tier

(Message Handler,

Session

Management)

XML

XML

XML

XML XML

XML

Channel Layer

Internet PDA Mobile Call Center

Presentation Layer

Java / JEEWeb Services Servlet

Web/ Integration Layer

EJB MDB Java / JEE

Application Layer

Oracle DatabaseTablesBusiness LogicBusiness Services

Database Layer

UI Design

FLEXCUBE Development

Workbench

Process Design

Oracle IRM (Industry

Reference Model)

Process Layer

FLEXCUBE Processes

(based on IRM)


Software Stack

Database Oracle Database 11g R2

Application Tier JEE 5 compliant application server

Integration Tier Shared with Application Tier

Client IE, Firefox, Safari, Chrome

Canned Reports Oracle BI Publisher

Ad-hoc Reports Oracle BI Enterprise Edition

Process Tier Oracle SOA Suite 11gR1


Direct Banking Architecture

Presentation Tier

Channel Tier

Fra

mew

ork

Co

mm

on

S

erv

ices

En

titl

em

en

tsBusiness Services Tier

Integration Tier Secu

rity

Rep

ort

ing

Mo

nit

ori

ng

Enterprise Service Bus/ Middleware / Proprietary Integration

Core Banking and Other Engines


Extensibility

Oracle Continues to Invest in FLEXCUBE Open Development Tools

Year Y + 3

Non invasive functionality

extensions

High productivity tooling

Extensive technical

documentation

Industry standard

programming languages

Designed for upgrade

proofing customizations

Available to customers

as well as other SIs

Customizations

Customizations

Base Product

Version X

Base Product

Version X +2

Year Y


Oracle FLEXCUBE Development Workbench for Universal Banking

•Create functions in minutes i.e. Audit, Operations included

•Create Web ServicesNew Function

•User Interface

•Business LogicExtend Existing Functions

•Create, Extend ServicesIntegration Services

•Change the look and feel of the applicationUser Interface - Style Sheet Editor

•Extensive hooks to enable custom logic and processingCustom Handlers

•Event based notification framework

•Callouts to include custom validations and external servicesBusiness Logic Callouts

•Add your own calculation elementSystem Data Elements

•Allows creation of new batch programs

•Allows extension to existing FLEXCUBE programsBatch

•Create incoming and outgoing filesASCII Interface Tool


Mobile Extensibility

Device Optimizer

OS Specific “Device

Optimizer”

Faster support for new OS

in market.

Takes advantage of native

features

Change happens on the

mobile framework side.

No apps upgrade needed

for new features

Mobile Architecture

Mobile framework

Wireless carrier

Mobile Architecture

Device Optimizer

(Native Code Interpreter)Mobile apps specific screen

metadata


Engineering Applications and Technology Together

To Deliver Extreme Performance

Progressively transform on modern

infrastructure

Scale to meet escalating

transactional volumes

Demonstrates Oracle’s unmatched

ability to meet the rigorous

processing needs of the world’s

largest financial institutions

BENEFITS


Oracle FLEXCUBE on SPARC T5

Oracle FLEXCUBE Release 12 on SPARC T5 delivers breakthrough performance:

– xx million accounts

– End of Day Processing in xx minutes

– End of Month Processing in xxx minutes

Software:

Oracle FLEXCUBE Release 12

Oracle RAC Database Release 11g R2

Oracle Solaris 11

Hardware:

Oracle SPARC T5-2 Server with 16 cores

Test Environment


Empowering the Knowledge Worker

ENHANCED CUSTOMER

EXPERIENCE

Continuous

Review and

Monitor

Implement the

Recommendation

Produce Customer’s

Statement of Advice

Design

Financial Strategy

Understand

Customer’s

Personal

Needs

Wealth of Customer

Data available

In Banks

Oracle FLEXCUBE Analyzes

and Interprets Customer Data

for the Knowledge Worker

Empowered

Knowledge Worker

Transactional Data

Product Data

Spend AnalysisIMPROVED

PRODUCTIVITY

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