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11
Department of
CorrectionalServices
PRESENTATION ON HUMAN RESOURCE DEVELOPMENT PROGRAMMES IN DCS
DEPARTMENT OF CORRECTIONAL SERVICES
22
Department of Correctional Services
HUMAN RESOURCE DEVELOPMENT BUDGET
BUDGET : 2005/2006: HUMAN RESOURCE DEVELOPMENT
R 39,404,300.00
R 1,800,000.00
R 11,000,000.00
Total R52,204,300
Functional and Management Training
Generation of Standards
Entry level training
33
Department of Correctional Services
PRESENTATION ON THE SKILLS DEVELOPMENT PROGRAM OF THE DEPARTMENT
ENTRY LEVEL TRAINING
R 2,000,000.00
R 4,500,000.00
R 4,500,000.00
National Office
Zonderwater College
Kroonstad College
Total budgetR11,000,000
44
Department of Correctional Services
PRESENTATION ON THE SKILLS DEVELOPMENT PROGRAM OF THE DEPARTMENT
Generation of Standards
Total budgetR1,800,000
55
Department of Correctional Services
HUMAN RESOURCE DEVELOPMENT BUDGET
R 3,200,000.00
R 16,556,800.00
R 5,695,200.00
R 850,000.00
R 10,700,000.00
R 2,402,300.00
Bursaries ManagementDevelopment
Functional Training External Training Regional Offices Dog Training Center
Functional and Management Training
Total budgetR39,404,300
66
Department of Correctional Services
HUMAN RESOURCE DEVELOPMENT BUDGET
BUDGET : 2005/2006 : REGIONS
R 2,500,000.00
R 1,000,000.00
R 1,200,000.00
R 2,000,000.00
R 2,000,000.00
R 2,000,000.00
Western CapeKwazulu Natal
Freestate and Norther Cape
Gauteng
Eastern Cape
NW/LM/MP
Total budgetR10,700,000
77
Department of Correctional Services
PRESENTATION ON THE SKILLS DEVELOPMENT PROGRAM OF THE DEPARTMENT
POSLEC SETA
Budget allocatedR2,890,000
88
Entry Level – Basic Corrections
Induction - WorkstationInduction
In-Service Training(Job Specific – Mandatory TRNG)
Supervisory
Managerial
Executive
Duration3 months - Theory9 months - Internship
Lea
ders
hip
Mod
el
Lateral EntryPromotional
Level
DCS VISIONT
ran
sver
sal S
kil
ls (
Ele
ctiv
es)
Tertiary L
evel Develop
men
t(In
divid
ual / O
rganisation
)
99
Department of Correctional Services
PROGRAMMES / ACTIVITIESPROGRAMMES / ACTIVITIES
Service Delivery IndicatorService Delivery Indicator
Strategy Strategy Implementation Implementation PlanPlan
Year 1Year 1
(2005/2006)(2005/2006)
Year 2Year 2
(2006/2007)(2006/2007)
Year 3Year 3
(2007/2008)(2007/2008)
Year 4Year 4
(2008/2009)(2008/2009)
Year 5Year 5
(2009/2010)(2009/2010)
Promote Promote international international partnerships in partnerships in HRD in the HRD in the context of context of Corrections.Corrections.
Develop HRD Develop HRD framework in framework in line with line with international international partnership partnership agreementsagreements
Conclude bi-Conclude bi-lateral lateral agreements agreements on HRD on HRD interventions interventions
Implement Implement bi-lateral bi-lateral agreements agreements on HRD on HRD interventionsinterventions
Increase Increase participation participation in in international international associations.associations.
Full Full participation in participation in international international associations associations on HRD on HRD matters. matters.
Support the skills Support the skills needs of DCS and needs of DCS and personnel through personnel through financial financial assistance.assistance.
Increase the Increase the bursaries bursaries awarded in the awarded in the previous year previous year by 10%.by 10%.
Increase the Increase the bursaries bursaries awarded in the awarded in the previous year previous year by 20%.by 20%.
Increase the Increase the bursaries bursaries awarded in awarded in the previous the previous year by 30%.year by 30%.
Increase the Increase the bursaries bursaries awarded in awarded in the previous the previous year by 40%year by 40%
Increase the Increase the bursaries bursaries awarded in the awarded in the previous year previous year by 50%.by 50%.
1010
Department of Correctional Services
Service Delivery IndicatorService Delivery Indicator
Strategy Strategy Implementation Implementation PlanPlan
Year 1Year 1
(2005/2006)(2005/2006)
Year 2Year 2
(2006/2007)(2006/2007)
Year 3Year 3
(2007/2008)(2007/2008)
Year 4Year 4
(2008/2009)(2008/2009)
Year 5Year 5
(2009/2010)(2009/2010)
Enhance Enhance management and management and leadership leadership capacity.capacity.
*450 junior *450 junior managers managers trained.trained.•450 middle 450 middle managers managers trained.trained.
*100 senior *100 senior managers managers trained.trained.
Increase training Increase training of junior of junior managers by managers by 50%.50%.
Increase training Increase training of middle of middle managers by managers by 50%.50%.
Increase training Increase training of senior of senior managers by managers by 50%.50%.
Increase Increase the the bursaries bursaries awarded in awarded in the the previous previous year by year by 30%.30%.
Increase Increase the the bursaries bursaries awarded in awarded in the previous the previous year by year by 40%.40%.
Increase the Increase the bursaries bursaries awarded in the awarded in the previous year previous year by 50%.by 50%.
PROGRAMMES / ACTIVITIES
1111
Department of Correctional Services
Service Delivery IndicatorService Delivery Indicator
Strategy Strategy Implementation Implementation PlanPlan
Year 1Year 1
(2005/2006)(2005/2006)
Year 2Year 2
(2006/2007)(2006/2007)
Year 3Year 3
(2007/2008)(2007/2008)
Year 4Year 4
(2008/2009)(2008/2009)
Year 5Year 5
(2009/2010)(2009/2010)
Implement Implement learnership and learnership and internship internship programmes.programmes.
3500 Learners 3500 Learners registered on registered on Correctional Science Correctional Science learnship NQF Level 4.learnship NQF Level 4.
*Register and Pilot *Register and Pilot Learnership on the Learnership on the Treatment of Young Treatment of Young
Offenders Offenders Register three new Register three new
Learnerships in the Learnerships in the following areas: following areas: correctional correctional supervision and parole supervision and parole board, catering and board, catering and dog handlers.dog handlers.
*500 interns registered*500 interns registered
3500 Learners 3500 Learners registered registered
**Register and Register and train 120 train 120 LearnersLearners
*Implement one *Implement one registered registered learnershiplearnership
10% increase in 10% increase in line with line with establishment establishment of DCS.of DCS.
3500 Learners 3500 Learners registeredregistered
•Increase Increase registration by registration by 50%50%•Implement the Implement the remaining two remaining two LearnershipsLearnerships
•10% increase 10% increase in line with in line with establishment establishment of DCS.of DCS.
3500 3500 Learners Learners registered registered
•Increase Increase registration registration by 100%.by 100%.•Determine Determine further further learnership learnership needs.needs.
10% increase 10% increase in line with in line with establishment establishment of DCS.of DCS.
3500 Learners 3500 Learners registered registered
**Increase Increase registration by registration by 50%.50%.
**Implement Implement new new learnership.learnership.
20% increase 20% increase in line with in line with establishment establishment of DCS.of DCS.
PROGRAMMES / ACTIVITIESPROGRAMMES / ACTIVITIES
1212
Department of Correctional Services
Service Delivery IndicatorService Delivery Indicator
Strategy Strategy Implementation Implementation PlanPlan
Year 1Year 1
(2005/2006)(2005/2006)
Year 2Year 2
(2006/2007)(2006/2007)
Year 3Year 3
(2007/2008)(2007/2008)
Year 4Year 4
(2008/2009)(2008/2009)
Year 5Year 5
(2009/2010)(2009/2010)
Orientate and Orientate and induct all newly induct all newly appointed appointed personnel.personnel.
1000 officials 1000 officials oriented and oriented and inducted.inducted.
1000 officials 1000 officials oriented and oriented and inducted.inducted.
Induction Induction conducted conducted based on based on appointment appointment within a month within a month after after assumption of assumption of duty). duty).
Induction Induction conducted conducted based on based on appointment appointment
(within a month (within a month after after assumption of assumption of duty).duty).
Induction Induction conducted conducted based on based on appointment appointment
(within a month (within a month after after assumption of assumption of duty).duty).
Retrain Retrain personnel on personnel on the strategic the strategic direction of direction of rehabilitation.rehabilitation.
Train 7000 Train 7000 officialsofficials
Train 7000 Train 7000 officialsofficials
Train 7000 Train 7000 officialsofficials
Train 7000 Train 7000 officialsofficials
Train 7000 Train 7000 officialsofficials
PROGRAMMES / ACTIVITIESPROGRAMMES / ACTIVITIES
1313
Department of Correctional Services
Service Delivery IndicatorService Delivery Indicator
Strategy Strategy Implementation Implementation PlanPlan
Year 1Year 1
(2005/2006)(2005/2006)
Year 2Year 2
(2006/2007)(2006/2007)
Year 3Year 3
(2007/2008)(2007/2008)
Year 4Year 4
(2008/2009)(2008/2009)
Year 5Year 5
(2009/2010)(2009/2010)
Provide basic Provide basic training to new training to new employees.employees.
Train 3000 Train 3000 employees employees based on based on Corrections Corrections Science Science Learnership Learnership at NQF 4.at NQF 4.
*Train 600 *Train 600 employees employees appointed at appointed at promotional promotional level and level and closed closed occupational occupational groups.groups.
Train 3000 Train 3000 employees employees based on based on Corrections Corrections Science Science Learnership Learnership at NQF 4.at NQF 4.
**Train 600 Train 600 employees employees appointed at appointed at promotional promotional level and closed level and closed occupational occupational groups.groups.
Train 3000 Train 3000 employees employees based on based on Corrections Corrections Science Science Learnership at Learnership at
NQFNQF 4.4.
*Train 600 *Train 600 employees employees appointed at appointed at promotional promotional level and level and closed closed occupational occupational groups.groups.
Train 3000 Train 3000 employees employees based on based on Corrections Corrections Science Science Learnership at Learnership at NQF 4.NQF 4.
*Train 600 *Train 600 employees employees appointed at appointed at promotional promotional level and level and closed closed occupational occupational groups.groups.
Train 3000 Train 3000 employees employees based on based on Corrections Corrections Science Science Learnership at Learnership at NQF 4.NQF 4.
*Train 600 *Train 600 employees employees appointed at appointed at promotional promotional level and level and closed closed occupational occupational groups.groups.
PROGRAMMES / ACTIVITIESPROGRAMMES / ACTIVITIES
1414
Department of Correctional Services
Service Delivery IndicatorService Delivery Indicator
Strategy Strategy Implementation Implementation PlanPlan
Year 1Year 1
(2005/2006)(2005/2006)
Year 2Year 2
(2006/2007)(2006/2007)
Year 3Year 3
(2007/2008)(2007/2008)
Year 4Year 4
(2008/2009)(2008/2009)
Year 5Year 5
(2009/2010)(2009/2010)
Provide Provide education, education, training and training and development in development in line with the line with the WSP.WSP.
300 officials 300 officials complete complete ABET level ABET level 4.4.
* Address * Address 60% of the 60% of the operational operational skills gaps skills gaps identified. identified.
Increase ABET Increase ABET level 4 learners level 4 learners by 20%.by 20%.
*Address 80% *Address 80% of the of the operational skills operational skills gaps identified. gaps identified.
Increase ABET Increase ABET level 4 learners level 4 learners by 10%.by 10%.
*Address 80% *Address 80% of the of the operational operational skills gaps skills gaps identified. identified.
Increase Increase ABET level 4 ABET level 4 learners by learners by 10%.10%.
*Address 80% *Address 80% of the of the operational operational skills gaps skills gaps identified. identified.
Increase Increase ABET level 4 ABET level 4 learners by learners by 10%.10%.
*Address *Address 80% of the 80% of the operational operational skills gaps skills gaps identified.identified.
Establish a Establish a Corrections Corrections Training Training Academy.Academy.
Complete Complete research and research and feasibility feasibility study. study.
Implementation Implementation plan approved.plan approved.
Implementation Implementation begins. begins.
Operationalise Operationalise 70% activities 70% activities of the of the academy.academy.
OperationalisOperationalise 100% e 100% activities of activities of the the academy.academy.
PROGRAMMES / ACTIVITIESPROGRAMMES / ACTIVITIES
1515
Department of Correctional Services
Service Delivery IndicatorService Delivery Indicator
Strategy Strategy Implementation Implementation PlanPlan
Year 1Year 1
(2005/2006)(2005/2006)
Year 2Year 2
(2006/2007)(2006/2007)
Year 3Year 3
(2007/2008)(2007/2008)
Year 4Year 4
(2008/2009)(2008/2009)
Year 5Year 5
(2009/2010)(2009/2010)
Provide Provide accredited accredited training training programmesprogrammes
Provide Provide Functional Functional Training Training ProgrammeProgramme
Accreditation Accreditation framework is framework is established established in line with in line with Education Education Training and Training and skills skills development development legislation legislation
Provide Provide training training according to according to approved approved training training standardsstandards
10% of internal 10% of internal courses are courses are accredited as accredited as skills programs.skills programs.
Provide training Provide training according to according to approved approved training training standardsstandards
20% of internal 20% of internal courses are courses are accredited as accredited as skills programsskills programs
Provide training Provide training according to according to approved approved training training standardsstandards
30% of 30% of internal internal courses are courses are accredited as accredited as skills skills programsprograms
Provide Provide training training according to according to approved approved training training standardsstandards
50% of 50% of internal internal courses are courses are accredited accredited as skills as skills programsprograms
Provide Provide training training according to according to approved approved training training standardsstandards
PROGRAMMES / ACTIVITIESPROGRAMMES / ACTIVITIES
1616
Department of Correctional Services
Service Delivery IndicatorService Delivery Indicator
Strategy Strategy ImplementatioImplementation Plann Plan
Year 1Year 1
(2005/2006)(2005/2006)
Year 2Year 2
(2006/2007)(2006/2007)
Year 3Year 3
(2007/2008)(2007/2008)
Year 4Year 4
(2008/2009)(2008/2009)
Year 5Year 5
(2009/2010)(2009/2010)
Attain Investor Attain Investor in People in People StandardStandard
To develop To develop investors in investors in people people Standard Standard framework in framework in conjunction conjunction with the Setawith the Seta
Attain 20% Attain 20% compliance with compliance with the IIP the IIP standardsstandards
Attain 40% Attain 40% compliance with compliance with the IIP the IIP standardsstandards
Attain 60% Attain 60% compliance compliance with the IIP with the IIP standardsstandards
Attain 80% Attain 80% compliance compliance with the IIP with the IIP standardsstandards
PROGRAMMES / ACTIVITIESPROGRAMMES / ACTIVITIES
1717
Department of Correctional Services
• Develop a common “culture” of Develop a common “culture” of managing managing in Corrections.in Corrections.• Enhance the performance of managers Enhance the performance of managers in in DCS by addressing DCS by addressing generic and generic and functional functional gaps.gaps.• Empower managers with competencies Empower managers with competencies to to manage and manage and respond to challenges respond to challenges effectivelyeffectively
Management Development ProgrammesManagement Development Programmes
1818
Department of Correctional Services
• Summative evaluationSummative evaluation• Block of six weeksBlock of six weeks• Mostly theoryMostly theory• No opportunity for experiential learningNo opportunity for experiential learning• Linked to promotionLinked to promotion
Previous Management Development Programmes
1919
Department of Correctional Services
New Management Development ProgrammesNew Management Development Programmes
• NQF AlignedNQF Aligned
• Modular-basedModular-based
• Flexibility in starting with modules that are Flexibility in starting with modules that are urgent for functioningurgent for functioning
• Recognize prior learningRecognize prior learning
• Credits are accumulated towards a Credits are accumulated towards a qualification qualification
2020
Department of Correctional Services
Benefits to the LearnerBenefits to the Learner
New approach according to Adult Learning New approach according to Adult Learning PrinciplesPrinciples
• Credible- meet national standardsCredible- meet national standards• Relevant- meet organisational and individual needRelevant- meet organisational and individual need• Quality focused- meet nationally agreed outcomesQuality focused- meet nationally agreed outcomes• Portable- transferable from one learning area to anotherPortable- transferable from one learning area to another• Progressive- progress to qualificationsProgressive- progress to qualifications
2121
Department of Correctional Services
The Leadership Development ModelThe Leadership Development Model
• Leadership Development is based on an Leadership Development is based on an integrated model.integrated model.
• Combines the development of both the Combines the development of both the transformation and transactional transformation and transactional leadership skills.leadership skills.
• Balanced application of skills to lead and Balanced application of skills to lead and manage in Correctionsmanage in Corrections
2222
Department of Correctional Services
Integrated Leadership ModelIntegrated Leadership Model
Five Competency ClustersFive Competency Clusters
• Self-ManagementSelf-Management
• ManagementManagement
• BusinessBusiness
• LeadingLeading
• InteractiveInteractive
2323
Department of Correctional Services
TRANSFORMATIONAL
TRANSACTIONAL
BEH
AVIO
UR
BEH
AVIO
UR
PersonalMotives and
Insight
Self-Management
Competency
MANG
EMENT
COM
PETENCIES LEADING
COMPETENCIES
BUSINESS
COMPETENCIES
INTERACTIV
E
COMPETENCIE
S
InformationProcessing &Analysis
Planning &Organising
Delegation& Control
Profes-sionalism
Functional
Multi-functional
StrategicThinking and
Alignment
LearningOrientation
Inspirational Motivation
Communi-cation
Empowerment
RelationshipBuilding &Team Skills
2424
Department of Correctional Services
Customization of the Model to Correctional Customization of the Model to Correctional ServicesServices
Alignment of the Code of Alignment of the Code of Remuneration [CORE] to the model.Remuneration [CORE] to the model.
• Identified competencies necessary for Identified competencies necessary for managers in Public Services.managers in Public Services.
• Held workshops in 2002 to validate Held workshops in 2002 to validate identified competenciesidentified competencies
• OUTCOME: Generic CompetenciesOUTCOME: Generic Competencies
2525
Department of Correctional Services
Refining of CompetenciesRefining of Competencies
• The Generic Competencies were not The Generic Competencies were not specific to Correctional Servicesspecific to Correctional Services
• Job descriptions were also genericJob descriptions were also generic
• SOLUTION: Work sessions to generate SOLUTION: Work sessions to generate Functional Competencies [2003]Functional Competencies [2003]
2626
Department of Correctional Services
The Challenge to Design and Deliver SAQA-Accredited The Challenge to Design and Deliver SAQA-Accredited Programmes by 2004Programmes by 2004
• Lack of internal capacity to deliver within Lack of internal capacity to deliver within stipulated periodstipulated period
• The SOLUTION: Partnership with a SAQA-The SOLUTION: Partnership with a SAQA-Accredited ProviderAccredited Provider
• A tender was advertised in August 2003 to A tender was advertised in August 2003 to procure services.procure services.
• The Consortium Tshwane University Of The Consortium Tshwane University Of Technology [Technikon Pretoria] & SECUDAC Technology [Technikon Pretoria] & SECUDAC was awarded the tender in November 2003was awarded the tender in November 2003
2727
Department of Correctional Services
Roles of TUT & SECUDACRoles of TUT & SECUDAC
• Validation of identified competenciesValidation of identified competencies
• Design and develop programmesDesign and develop programmes
• Train and certify trainers in DCSTrain and certify trainers in DCS
• Train 200 managers in each module at Train 200 managers in each module at each leveleach level
2828
Department of Correctional Services
Involvement of StakeholdersInvolvement of Stakeholders
• Validation of identified competenciesValidation of identified competencies• Development of modulesDevelopment of modules• Piloting of modulesPiloting of modules• Availability of trainers to facilitate modulesAvailability of trainers to facilitate modules• Training in different modulesTraining in different modules
2929
Department of Correctional Services
Validation of CompetenciesValidation of Competencies
• Validation of identified competenciesValidation of identified competencies• Administering of the Questionnaire to Six Administering of the Questionnaire to Six
Hundred ManagersHundred Managers• Analysis of the responses.Analysis of the responses.• OUTCOME: Organizational and Individual OUTCOME: Organizational and Individual
Training NeedsTraining Needs
3030
Department of Correctional Services
Deliverables for 2005/2006Deliverables for 2005/2006
• Design and development of modulesDesign and development of modules• Consultation of experts by the University in the design Consultation of experts by the University in the design
of case studies and practicesof case studies and practices• Piloting of the modules to sample groups of 25 Junior Piloting of the modules to sample groups of 25 Junior
and 25 Middle Managersand 25 Middle Managers
• Training of TrainersTraining of Trainers• Three [3] Managers @ Module in Middle Three [3] Managers @ Module in Middle • Five [5] Manager@ Module in Junior have to be Five [5] Manager@ Module in Junior have to be
trained as facilitatorstrained as facilitators• Training of 400 Junior and Middle Managers Training of 400 Junior and Middle Managers • Launch and Certification of Programme Launch and Certification of Programme
3131
Department of Correctional Services
MIDDLE MANAGEMENT DEVELOPMENTMIDDLE MANAGEMENT DEVELOPMENTPROGRAMME (MMDPPROGRAMME (MMDP
Aim of the Programme
This programme aims to develop the skills of managers functioning at middle management level so that they can perform their management responsibilities in an effective and efficient manner within a changing and challenging correctional environment. The programme focuses on functional and cross-functional business process.
3232
Department of Correctional Services
PROGRAMME OBJECTIVESPROGRAMME OBJECTIVES
Upon completion of this programme the learner will be able to:Upon completion of this programme the learner will be able to:
• Execute planning, control and leading at functional or project level, Execute planning, control and leading at functional or project level, • Understand the legal and ethical issues pertaining to corrections, Understand the legal and ethical issues pertaining to corrections, • Contribute to the establishment of a learning management approach Contribute to the establishment of a learning management approach
and culture, and culture, • Participate in formulating functional and operational policies, Participate in formulating functional and operational policies, • Perform, supervise and assess basic cost accounting, interpret Perform, supervise and assess basic cost accounting, interpret
financial statements and prepare budgets, financial statements and prepare budgets, • Identify and manage work stress, conflict and change, Identify and manage work stress, conflict and change, • Apply situational and transformational leadership principles, Apply situational and transformational leadership principles, • Implement project management principles, Implement project management principles, • Apply operations management principles to improve service deliveryApply operations management principles to improve service delivery
3333
Department of Correctional Services
JUNIOR MANAGEMENT DEVELOPMENT PROGRAMME (JMDP)
Aim of the Programme
The aim of this programme is to train and develop junior managers in the Department of Correctional Services to enable them to optimize service delivery, employee relations and to implement contemporary management principles in their work environment.
3434
Department of Correctional Services
After completion of this programme learners will be able to:
• Understand the purpose of a financial accounting system, do financial planning and draw up a budget and also understand procurement procedures of the Department of Correctional Services,
• Execute planning, control and leading at functional or project level,
• Understand the legal and ethical issues pertaining to corrections,
• Contribute to the establishment of a learning management approach and culture,
• Apply operations management principles to improve service delivery,
• Analyse and manage organization culture, change, diversity and working teams,
• Manage human resources, handle grievances and disciplinary hearings and apply proper strike handling procedures within the ambit of the relevant legislation,
• Coach and interview subordinates and manage their performance.
PROGRAMME OBJECTIVES
3535
Department of Correctional Services
JUNIOR AND MIDDLE MANAGEMENET DEVELOPMENT PROGRAMME CURRICULUM
Module Study Unit Weight according
to validation report %
Weight according to
Unit Standards (credits)
Pre workshop days
Training days(face to
face)
Practical training
days
Notional hours
Module 1Mandates in Corrections
Legal & Ethical issues 38 11 4 2 5 110
Occupational health & safety principles
39 12 5 1 6 120
Policy Development & Implementation
38 10 4 2 4 100
Module 2Core
Management Competencies
Planning, Organising and Control 41 3 1 1 1 30
Leading 41 13 5 2 6 130
Strategic Management 39 Non credit bearing
1 2 2 50
Problem Solving & decision making
39 25 11 3 11 250
Module 3Rehabilitation Management Competencies
Restoration 39 Non credit bearing
2 1 2 50
Unit Management 39 Non credit bearing
3 2 5 100
Preventing & Managing Unrest, Riots and Disturbances
39 Non credit bearing
3 2 5 100
3636
Department of Correctional Services
JUNIOR AND MIDDLE MANAGEMENET DEVELOPMENT PROGRAMME CURRICULUM - cont
Module 4Organisational Transformation Competencies
Change Management 39 3 0 1 2 30
Project Management 39 17 6 3 8 170
Learning Orientation 39 3 1 1 1 30
Team Development 43 30 13 3 14 300
Module 5Interpersonal Competencies
Effective Communication 43 20 8 2 10 200
Conflict Management 43 5 1 1 3 50
Stress Management 43 Non credit bearing
0 1 10
Sharpening your people skills 43 Non credit bearing
1 1 30
Emotional intelligence 43 Non credit bearing
1 2 3 60
Inspirational Motivation 39 Non credit bearing
0 2 2 40
Module 6Supportive
Management Competencies
Performance Management 37 15 6 2 7 150
Employee Relations 43 12 10 2 10 120
Financial Management 37 10 3 3 4 100
Supply Chain Management 37 5 2 1 2 50
Module 7Business process
Management
Quality Management 37 Non credit bearing
1 1 3 50
Customer Orientation 43 10 4 1 5 100
Information Process & Analysis N/A 8 3 1 4 80
Business Systems Process N/A Non credit bearing
1 1 3 50
3737
Department of Correctional Services
SMS Training
•Skills Auditing •SMS training build on the leadership model• Identification of urgent training needs.• Identification of possible service providers• Development of a needs assessment model • SMS/Personal development contracts
3838
Department of Correctional Services
SMS Training - cont
Identified training needs for SMS members:
• Finance for non-financial managers• Project Management • Communication and Media liaison • Leadership and Change Management • Policy Planning analysis and formulation•Ethics and Corruption training•Fraud Management
3939
Department of Correctional Services
Thank you