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Disaster Management & RecoveryDisaster Management & Recovery
Bad things Bad things happen to happen to
good good peoplepeople!!
Bad things Bad things happen to happen to
good good peoplepeople!!
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Disaster Management & RecoveryDisaster Management & Recovery
It’s not a It’s not a question question of if, but of if, but when!when!
Then Then What!What!
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Disaster Management & RecoveryDisaster Management & Recovery
Who do you insure?Who do you insure?Only “acceptable risks”Only “acceptable risks”
Claims historyClaims historyFinancially responsible/stableFinancially responsible/stableCommon senseCommon sense
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Disaster Management & RecoveryDisaster Management & Recovery
Industry Experience!Industry Experience!National Company/Local ExperienceNational Company/Local Experience25,000 in-force25,000 in-force1,200 claims per year1,200 claims per year120 mitigated (10%)120 mitigated (10%)1,080 un-mitigated (90%)1,080 un-mitigated (90%)
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Disaster Management & RecoveryDisaster Management & Recovery
Industry Experience!Industry Experience!National Company/Local ExperienceNational Company/Local ExperienceAverage cost per claimAverage cost per claimUnmitigated water damage Unmitigated water damage $1,750$1,750Mitigated water damageMitigated water damage $1,150$1,150Savings per claims 34%Savings per claims 34%Cost savings for companyCost savings for company
$720,0$720,000 00 in local
in local savingssavings
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Disaster Management & RecoveryDisaster Management & Recovery
Damage Mitigation!Damage Mitigation!Water DamageWater DamageSmoke DamageSmoke DamageWind DamageWind DamageMold InfestationMold Infestation
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Disaster Management & RecoveryDisaster Management & Recovery
Water Damage MitigationWater Damage MitigationWater source/typeWater source/type
xx
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Disaster Management & RecoveryDisaster Management & Recovery
Water Damage MitigationWater Damage MitigationWater source/typeWater source/type
Water ExtractionWater Extraction
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Disaster Management & RecoveryDisaster Management & Recovery
Water Damage MitigationWater Damage MitigationWater source/typeWater source/type
Water ExtractionWater ExtractionDebris removal and limited demolitionDebris removal and limited demolition
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Disaster Management & RecoveryDisaster Management & Recovery
Water Damage MitigationWater Damage MitigationWater source/typeWater source/type
Water ExtractionWater ExtractionDebris removal and limited demolitionDebris removal and limited demolitionMildew ControlMildew Control
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Disaster Management & RecoveryDisaster Management & Recovery
The 3 DsThe 3 DsDDampnessampness Water IntrusionWater Intrusion
DDarknessarkness Under CarpetUnder Carpet Inside confined spacesInside confined spaces (ductwork, under cabinets)(ductwork, under cabinets)
DDinner inner (Food Source)(Food Source)
Cellulose glueCellulose glue
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Disaster Management & RecoveryDisaster Management & Recovery
Water Damage MitigationWater Damage MitigationWater source/typeWater source/type
Water ExtractionWater ExtractionDebris removal and limited demolitionDebris removal and limited demolitionMildew ControlMildew ControlMoisture ControlMoisture Control
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Disaster Management & RecoveryDisaster Management & Recovery
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Disaster Management & RecoveryDisaster Management & Recovery
In
DehuOut
HVAM HVAM
BD-80 Refrigerant DehumidifiersBD-80 Refrigerant Dehumidifiers
One Dehu per 8,000 cfOne Dehu per 8,000 cf
HVAMs (High Velocity Air Movers)HVAMs (High Velocity Air Movers)
2 to 3 air movers per dehu2 to 3 air movers per dehu
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Disaster Management & RecoveryDisaster Management & Recovery
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Disaster Management & RecoveryDisaster Management & Recovery
What about HVAC What about HVAC Systems and ductwork?Systems and ductwork?
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Disaster Management & RecoveryDisaster Management & Recovery
BacteriaPollenMold SporeDust Mites
Wham!Wham!
Bam!Bam!
Zap!Zap!
Zing!Zing!
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Disaster Management & RecoveryDisaster Management & Recovery
Water Damage MitigationWater Damage MitigationWater source/typeWater source/type
Water ExtractionWater ExtractionDebris removal and limited demolitionDebris removal and limited demolitionMildew ControlMildew ControlMoisture ControlMoisture ControlWhat about the carpet?What about the carpet?
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Disaster Management & RecoveryDisaster Management & Recovery
Smoke Damage MitigationSmoke Damage MitigationI.I. What is clean?What is clean?
Achieve necessary standardsAchieve necessary standardsSterileSterileDisinfectDisinfectSanitizeSanitize
AppearanceAppearanceOdorOdor
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Disaster Management & RecoveryDisaster Management & Recovery
Smoke Damage MitigationSmoke Damage MitigationWhat is effective cleaning?What is effective cleaning?
Find soilsFind soils
Soils that you can seeSoils that you can see
Dark soot residueDark soot residue
Dust and dirtDust and dirt
Fire extinguisher dischargeFire extinguisher discharge
Soot ParticleSoot Particle
Poly-StyrenePoly-Styrene
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Disaster Management & RecoveryDisaster Management & Recovery
Smoke Damage MitigationSmoke Damage MitigationSoils that you cannot seeSoils that you cannot see
Protein residueProtein residueNatural fuel residueNatural fuel residueChemical residueChemical residue
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Disaster Management & RecoveryDisaster Management & Recovery
Smoke Damage MitigationSmoke Damage MitigationIdentify soil propertiesIdentify soil properties
Water soluble (pH)Water soluble (pH)
Solvent soluble (Polarity)Solvent soluble (Polarity)
Anionic (negative charge)Anionic (negative charge)
Cationic (positive charge)Cationic (positive charge)
Enzyme soluble (pH and polarity)Enzyme soluble (pH and polarity)
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Disaster Management & RecoveryDisaster Management & Recovery
Smoke Damage MitigationSmoke Damage Mitigation
Identify surfacesIdentify surfaces
PorosityPorosity
DurabilityDurability
Select cleaning agents.Select cleaning agents.
Requires multi-solution line ofRequires multi-solution line ofcleaning agentscleaning agents
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Disaster Management & RecoveryDisaster Management & Recovery
Smoke Damage MitigationSmoke Damage Mitigation
State of the Art Equipment andState of the Art Equipment andtechniquestechniques
70% of all soiling is removed by70% of all soiling is removed byvacuuming.vacuuming.
Vacuuming is first step to everyVacuuming is first step to every cleaning process. cleaning process.
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Disaster Management & RecoveryDisaster Management & Recovery
Smoke Damage MitigationSmoke Damage Mitigation
The Act of CleaningThe Act of Cleaning
Apply cleaning agentApply cleaning agent
Hot solutions clean better thanHot solutions clean better thancold.cold.
Chemical action doubles for eachChemical action doubles for each18 degree increase over 118 degrees.18 degree increase over 118 degrees.
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Disaster Management & RecoveryDisaster Management & Recovery
Smoke Damage MitigationSmoke Damage Mitigation
Determine proper dwell timeDetermine proper dwell time
Chemical bonding and actionChemical bonding and action
Use appropriate agitation tools andUse appropriate agitation tools andmethods.methods.
Soils are removed by dissolvingSoils are removed by dissolvingthen extractingthen extracting
Hydrophilic soilsHydrophilic soils
Hydrophobic soilsHydrophobic soils
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Disaster Management & RecoveryDisaster Management & RecoveryUnderstanding Mold In The Understanding Mold In The Property Restoration IndustryProperty Restoration IndustryUnderstanding Mold In The Understanding Mold In The
Property Restoration IndustryProperty Restoration Industry
Presented by: Presented by:
Servpro Industries, Inc.Servpro Industries, Inc.
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Disaster Management & RecoveryDisaster Management & RecoverySINCE MOLDS HAVE BEEN AROUND FOREVER,WHY IS IT JUST NOW BECOMING A PROBLEM?
Mold problems have been around for a long time. In the Bible, at Leviticus the 14th chapter, there is a procedure for handling of the leprosy of the wall. The Hebrew work used in this text is tsara’ath, which, according to Strong’s Exhaustive Concordance, can be translated as mold when used in conjunction with clothing or a building. That makes the first written mold remediation protocol in recorded history over 3500 years old! The High Priest was the first environmental consultant and his visual inspection to determine occupancy was the first environmental clearance.
-Jim HollandRestoration Consultants
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Disaster Management & RecoveryDisaster Management & RecoveryMolds Grow By Sending Out Branches
• Hyphae(high fee)
• Root-like hyphae• Surface hyphae• Upright hyphae
Spore Mass
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Disaster Management & RecoveryDisaster Management & RecoveryA Simplistic Question: If Molds Are A Simplistic Question: If Molds Are Biological, What Will Be The Reaction Biological, What Will Be The Reaction When We Endanger Their Existence?When We Endanger Their Existence?
• Fight or flight! Fight or flight! • If attacked, the spore mass If attacked, the spore mass
ruptures and thousands of ruptures and thousands of spores become airborne to spores become airborne to preserve life! preserve life!
• Threatened molds may wage Threatened molds may wage chemical warfare:chemical warfare:
Mycotoxins
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Disaster Management & RecoveryDisaster Management & RecoveryMolds Cause Minor Illnesses…Molds Cause Minor Illnesses…
• Allergies
• Headaches
• Sore throats
• Cold and flu-like symptoms
• Fatigue and malaise
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Disaster Management & RecoveryDisaster Management & RecoveryMolds Can Cause More Serious Molds Can Cause More Serious Illness As Well…Illness As Well…
• Upset stomachUpset stomach• NauseaNausea• VomitingVomiting• DiarrheaDiarrhea• Athlete’s footAthlete’s foot• Dermatitis Dermatitis
(inflammation of the (inflammation of the skin)skin)
• Internal bleedingInternal bleeding
• AsthmaAsthma• PneumoniaPneumonia• RingwormRingworm• Hypersensitivity Hypersensitivity
pneumonitispneumonitis• EdemaEdema• BronchiospasmsBronchiospasms• Pulmonary Pulmonary
emphysemaemphysema
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Disaster Management & RecoveryDisaster Management & RecoveryPriority 1!!! Priority 1!!! Safety of Employees and OccupantsSafety of Employees and Occupants
• EPA: Warn people about the risks …– If you’re aware,
BEWARE!– No fear mongering.– Physicians know at-risk!
Vendors only prequalify.
• Workers’ training and use of personal protective equipment
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Disaster Management & RecoveryDisaster Management & RecoveryHazard: Real or Perceived?
• Real–Symptomatic
–Telltale Odor
–Visible Mold
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Disaster Management & RecoveryDisaster Management & RecoveryHazard: Real or Perceived?
• Perceived–Bandwagon
Sixty Minutes aired two segments on September 28th, 2000, one entitled “An Insidious Mold” which discussed black mold or Stachybotrys and the other entitled “Is Your building sick?” Though these news articles raised far more questions than answers, the impact on the insurance industries was profound. A follow-up article on the same program (12/12/00) entitled “Invisible Killer”
–Hypochondriac
–Sick Building Syndrome
02-01-02
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Disaster Management & RecoveryDisaster Management & Recovery