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Employees Employees AttitudeAttitude

BYBYSyed Imtiaz HussainSyed Imtiaz Hussain

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Employees AttitudeEmployees Attitude

You can't build a great company You can't build a great company without great people. The without great people. The problem: How do you know the problem: How do you know the great people when you see them?great people when you see them?

Solution is:

‘Their ATTITUDEATTITUDE with others’

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What is Attitude?What is Attitude?By ‘By ‘AttitudesAttitudes’ is meant the ’ is meant the “Beliefs“Beliefs, , FeelingsFeelings and and Action”Action” tendencies of an tendencies of an individual or group of individual or group of individuals towards individuals towards objects, ideas and people.objects, ideas and people.

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DefinitionDefinition

An ‘An ‘AttitudeAttitude’ thus ’ thus represent a liking or represent a liking or disliking with an disliking with an overtone.overtone.

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Attitude ComponentsAttitude ComponentsMost theorists agree that Attitudes have three basic Components.

1. Cognitive

2. Affective

3. Behavioral

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Cognitive:

Opinion or belief segment.

(e.g. Gambling is wrong)

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Affective:

Emotional of feeling segment.

(e.g. I don’t like Rahim because he gambles)

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Behavioral:

Intention to behave in a certain way toward someone or something.

(e.g. I won’t hire Rahim because I don’t like him)

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Source of AttitudesSource of Attitudes

Related to genetic factors and established in early years.

However, Attitudes are less stable and can be changed.

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Job-related AttitudesJob-related Attitudes

1. Job Satisfaction

High =Positive attitudes toward the job.

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Job-related AttitudesJob-related Attitudes

2. Job Involvement

High = Strong identify with and really care about the kind of work they do = fewer absences and lower resignation rates.

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Job-related AttitudesJob-related Attitudes

3. Organizational Commitment

High = Identifying with one’s employing organization > less turnover.

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AAttitudesttitudes & C & Consistencyonsistency

People seek consistency among their attitudes (e.g. how do we view gambling, horse racing and stock

investments) and between their attitudes and their behavior (e.g. what they say and what they do)

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Power of AttitudePower of Attitude

Attitude is EverythingAttitude is Everything

Change Your AttitudeChange Your Attitude

AndAnd

You Change Your Life!You Change Your Life!

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Our BelieveOur Believe

WWe believe the successful e believe the successful

businesses of the future will businesses of the future will have a good handle on how have a good handle on how to direct the behavior of these to direct the behavior of these attitude basket cases.attitude basket cases.

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That’s up to YOUThat’s up to YOU

YYou might be able to recognize others good attitude because it's almost always there but you wouldn't be able to quantify it or make adjustments to it.

That's up to YOUYOU.

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Good AttitudeGood AttitudeHHave you noticed that fast food franchises have pretty much "behaviorized" every step of the selling process? From "you want fries with that?" to the way they wrap a burrito is all boiled down to a process.

People with good attitudes certainly excel.

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Job-related BehaviorJob-related BehaviorThis critical issue of performance This critical issue of performance relates to employees' conduct relates to employees' conduct and relations with others —and relations with others —

They often involve things such as They often involve things such as teamwork, customer service, teamwork, customer service, upholding operational or safety upholding operational or safety standards, courtesy and respect, standards, courtesy and respect, and managing others.and managing others.

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33 Issues IssuesWWhen managing diversity and, of hen managing diversity and, of course, coaching, you want to put an course, coaching, you want to put an emphasis on giving attention to the emphasis on giving attention to the issues of performance that yield high issues of performance that yield high productivity and build positive work productivity and build positive work environments. Stay away from environments. Stay away from attempting to manage issues that aren't attempting to manage issues that aren't performance-related. For example, performance-related. For example, when managers mistakenly deal with when managers mistakenly deal with the following three issues, they may the following three issues, they may find that their efforts create problems find that their efforts create problems and fail to enhance productivity.and fail to enhance productivity.

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Issue #. 1

AttitudeAttitude

Attitude isn't an issue of Attitude isn't an issue of performance that you can performance that you can manage. Attitude is how someone manage. Attitude is how someone thinks or feels about something. thinks or feels about something. It's not the same as behavior. It's not the same as behavior. Behavior is tied up in someone's Behavior is tied up in someone's actions; you can observe and actions; you can observe and manage behaviors.manage behaviors.

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Issue #. 2

Personal Personal BackgroundBackground

An employee's personal background — his or her race, ethnicity, religion, age, gender, sexual orientation, and so on — doesn't determine his or her ability to perform. Skills and behaviors do that. When you base your employment-related judgments and decisions on who a person is rather than on the person's performance, you jump into the discrimination

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Issue #. 3

StyleStyleStyle is the methods or ways (a personal touch) that individuals use when getting their jobs done, and nearly everyone has a different work style. Although certain policies and procedures must be followed in many jobs, a person often has a good deal of latitude in how he or she follows them. How neat someone's desk is or whether the employee does a task like you would seldom has any bearing on how well an employee performs

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Your RoleYour Role

ByBy implementing service call

procedures (behaviors) we can insure that our valuable customer gets the treatment they deserve. Again, great attitudes will rise to the top but the majority of our revenue will come from average people who simply follow our rules. How well we develop and manage these rules will determine how successful our businesses will be.

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Secret of Secret of SuccessSuccess

The secret of success is learning how to create the GOOD ATTITUDEGOOD ATTITUDE the business needs for success.

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Secret of Secret of SuccessSuccess

The Secret to Enjoying a Job is NOTNOT to Change your Job but to Change YOUR YOUR ATTITUDEATTITUDE