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Engage For Success

IC Exchange

2nd October 2012

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One Issue

Alignment – knowing what to do Engagement – wanting to do it

Barriers

‘Spare me another HR initiative’ ‘Don’t you know there’s a recession on?’ ‘I’ve not got time for the soft and fluffy stuff’ Command and control Micro-managing People skills for the line Takes time, application, consistency and effort Transactional – ie survey – rather than transformational – ie culture

change

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Transactional or transformational?

Transactional engagementA set of activities or targetsUsually focussed around a survey

Transformational engagementEmployees integral to developing and delivering the business strategyRequires deep belief in the power of people to contribute

- new and creative products/services

- outstanding customer/client service and efficiency

A belief that our people are the solution, not the problem

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Key enabler 1: strategic narrative

Strong, visible, empowering leadership provides a strong strategic narrative about the organisation, where it’s come from and where it’s going.

This gives a line of sight between the job and the organisation’s vision.The story is communicated clearly, consistently and constantly.

The past You are here The future

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Key enabler 2: engaging managers

They:

focus their people, offer

scope and enable the job to get

done

treat their people as individuals

coach and stretch their people

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Key enabler 3: employee voice

There is employee voice throughout the organisation, for reinforcing and challenging views; between functions & externally; employees are really seen as your key asset – not the problem.

This voice is an informed one. Views are sought early and followed up; explanations are given if ideas/views not adopted.

Trade unions/staff representatives are part of the engagement architecture – collective voice matters

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Key enabler 4: integrity

There is organisational integrity – the values on the wall are reflected in day to day behaviours.

These expected behaviours are explicit and bought into by staff.

Keep it real – staff see through corporate spin quicker than customers or the public.

Integrity enables trust: no engagement without trust

Communications role

Open and honest employee voice Various channels are open! Customer/citizen views and opportunities Genuine two way dialogue The strategic narrative is simple, compelling and owned Social media-make it easy!

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Task Force Launch

Adam Balon, Co-Founder, InnocentAdam Crozier, CEO, ITVAlex Gourlay, CEO, Alliance BootsAmyas Morse, Auditor General, NAOAndrew Moss, CEO, AvivaAndy Harrison, CEO, WhitbreadAnne Gibson, President, PPMAAnthony Jenkins, CEO, BarclaysBob Kerslake, Head of the Civil ServiceBrendan Barber, General Secretary, TUCCarolyn Downs, CE, Local Govt Assoc Charlie Mayfield, Chairman, JLPChris Browne, MD, Thomson AirwaysChris Hyman, CEO, SercoDame Gill Morgan, PS for the Welsh Assembly GovernmentDavid Frost, Director General, British Chamber of CommerceDavid Nicholson, CE, NHSEd Sweeney, Chairman, ACASIan King, CEO, BAEIan Livingston, CEO, BTIan Powell, Chairman & Senior Partner, PwCIan Sarson, CEO, Compass GroupJane Wilson, CE, CIPRJohn Cridland, Director General, CBIJohn Hannett, General Secretary, USDAWJohn Neill, Group CE, UnipartJohn Walker, Chairman, FSB

Karen Boswell, MD, East Coast RailLord O'Donnell, Former Head of Home Civil ServiceMarc Bolland, CEO, M&SMartin Temple, Chairman, EEFMoya Greene, CEO, Royal MailNigel Stein, CEO, GKNPaul Drechsler, CEO, Wates GroupPaul Noon, General Secretary, ProspectPeter Rogers, CEO, BabcockPeter Sands, CEO, Standard CharteredPeter Searle, CEO, Adecco Group UK & IrelandRichard Baker, Chairman, Virgin ActiveRonan Dunne, CEO , O2Rona Fairhead, Group CE, Financial Times GroupSimon Walker, Director General, IoDSir Martin Sorrell, CEO, WPPSir Peter Housden, PS for ScotlandSir Stephen Bubb, CE, AcevoSir Suma Chakrabarti, Permanent Secretary, MoJSir Win Bischoff, Chairman, LloydsStephen Howard, Chief Executive, BITCSteve Elliott, Director General, CIASteve Mogford, CEO, United UtilitiesTim Melville-Ross, Chairman, HEFCETim O’Toole, CEO, First GroupWill Hutton, Executive Vice Chair, Work Foundation

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Engage For Success

IC Exchange

2nd October 2012