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Graham MaxfieldCo-ordinator GAM3

Always worked for large international manufacturing companies (never Infor)

CIO Alcoa Europe (BCS)

Implemented Movex across Europe (1992)

“Retired” 2003 (aged 54)

Started GAM3 – Jan 2008

Lincoln (city 100 miles due north London, UK)

Houses / Cathedral over 2,000 years old

Original copy of Magna Carta

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Background

GAM3 is a non-profit organisation, run by the CUSTOMERS Customers join their local user group (MUGA) not GAM3, nor IOC GAM3 membership is then automatic GAM3 is well supported by Infor but NOT financially The Product Enhancement Process is the second highest priority

for development by Infor (Highest is LEGAL requirements) The PEP has been running successfully since 2008 Success rate, so far, 40% of the requests available as STANDARD

within 18 months There are NO charges from either GAM3 or Infor for this Process

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The Old Process

PEP is run once a year Correlated into a single simple Spreadsheet There was 541 requests last year There are 997 requests carried forward Only 116 companies voted last year (highest ever) Not enough information can be shown. Tight timetable – insufficient time to do the job properly No chance of discussion / improvement of suggestion

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The New (Interim) Process

Use of existing Socious software www.inforcommunities.com Not integrated to M3, ION, ming.le, & not owned by Infor Has numerous other faults

But it’s a good start (Aunt Sally?)

Potential Infor replacement May 2014

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Features of New Process

Anyone registered can enter a request. At any time (not just when submission window is open) New requests are highlighted to each user Each user can add a request to their “Favourites” Anyone can add a comment, or enhance the request Not just text. Screen prints or Files (Specifications) can be added Anyone can vote (rate) the request & add a priority Infor Development can take over the request, before voting Each request has a current status:-

Active, User Group, Development, Testing, Live

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Downside of New Process

Not all M3 requests are held in one place

Because any user can rate a request, a company can get ALL their employees to register and vote (rate) their requests, distorting the overall view

Because other uses can add / enhance the request, it can become something that the original user does not want

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Downside of New Process

Not all M3 requests are held in one place

Because any user can rate a request, a company can get ALL their employees to register and vote (rate) their requests, distorting the overall view

Because other uses can add / enhance the request, it can become something that the original user does not want

These issues do NOT de-value the new (interim) system

and hopefully these will be removed next year

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ALSO

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Id’s beginning witha “2” are from 2012and were pre-loaded

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What to do now

Get your key users registered. www.inforcommunities.com Have them review, vote, subscribe to enhancements in their area Have them enter new enhancements Remember to input User Group = MUGA Remember to vote & “subscribe” to them (update Priority) Not just text. Screen prints or Files (Specifications) can be added Must be completed by November 30, 2013

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What will we do then (post Nov 30)

I will “lock” all Enhancement Requests that have gained more than one single vote from status “Active” to “User Group”

I will get a single report written showing user votes (Excel) Circulate MUGA input to MUGA designated person They send individual entries to nominated person by company From this you should then, in separate, column entering maximum

10 votes per entry, but only 100 votes in total I will correlate all votes worldwide, and submit to Infor for feedback Infor will transfer any Requests that they wish from “User Group” to

“Development” or “Closed” On April 1, I will transfer / “unlock” any remaining Requests from

“User Group” back to “Active”

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QUESTIONS / Comments?(if there is time)