Management Information Systems

Raymond Gao, MBA

BCO-216Fall 2014

(Introduction to MIS)

• (1st half)– Introductions– Course Plan, Expectations, Grading, etc.– Reading Assessment (Interactive Session & UPS).– Gartner Nexus of Force (Overview) & Team Selection

• (2nd half)– Digital Firm and MIS:

• What are they? And, their relevance, …– UPS Case Study

Agenda

• Who am I?

• Who are you?

Introduction(s)

1

● From USA (Texas the last 16-18 years)

● Lived in Munich since 2 ½ Years

● Has two dogs, back home in TX

● Speaks 4 or 5 languages.

● Enjoy traveling, hanging out with friends, sports, music, and outdoors.

About Ray:

2

My 2 Dogs

Photo Scrapbook

3

Answer: He understand the value of information.

Knowledge is Power.

So Why is the smaller dog the Boss?

4

● Architect (chief/principal), in various disciplines, with Accenture, BEA Systems/Oracle, Nokia, Sun Microsystems, et al.o Cloud Computing (SaaS)o Enterprise IT strategyo E-commerce

● Academics:o Adjunct Professor at leading Universities: France,

Germany, etc.o Numerous publications and speaking engagements, …o Editor in Chief or a Peer Reviewed Journal

Ray’s Bio:

5

JavaOne, 2001, San FranciscoDagstuhl Seminar, 2005

F8 Conference, 2009, San FranIUT, Dijon, 2010

Ray’s other photos

• What’s your name?• Where are you from?• Your interests?• What you want to get from this class? & Expectations?

Now, tell me about YOU?

● Syllabus (See Moodle)

● Attendance:

o 3 strikes => You're OUT. (4th is a F)

o Punctuality

● Grading

o 50/50% (Exercises & Contributions / Exams)

● Project teams (SMIC)

● Miscellaneous:

o Using computer/phone/tablets during the class

o Christmas/New Year’s Break, Resume of class

o I will be away on Dec 19. / Make up class?

Administrative Stuff:

• Team Members Selection

• Presentations Due Date - 16, January, 2015• I - Information • S - Social• M - Mobile• C - Cloud

Teams and Projects

A management information system (MIS) provides information that organizations require to manage themselves

efficiently and effectively. (Wikipedia)

Business firms invest heavily in information systems to achieve six strategic business objectives:*

1. Operational excellence

2. New products, services, and business models

3. Customer and supplier intimacy

4. Improved decision making

5. Competitive advantage

6. Survival

MIS - What, When, Where, Who, and How?

Information technology capital investment, defined as hardware, software, and communications equipment, grew from 32 percent to 52 percent of all invested capital between 1980 and 2009.

FIGURE 1-1

Information Technology Capital Investment

An information system contains information about an organization and its surrounding environment. Three basic activities—input, processing, and output—produce the information organizations need. Feedback is output returned to appropriate people or activities in the organization to evaluate and refine the input. Environmental actors, such as customers, suppliers, competitors, stockholders, and regulatory agencies, interact with the organization and its information systems.

Functions of an Information System

Perspectives on Information Systems• Three activities of information systems produce information

organizations need*

– Input: Captures raw data from organization or external environment

– Processing: Converts raw data into meaningful form

– Output: Transfers processed information to people or activities that use it

Using information systems effectively requires an understanding of the organization, management, and information technology shaping the systems. An information system creates value for the firm as an organizational and management solution to challenges posed by the environment.

Information Systems Are More Than Computers

1. Who is Gartner?2. What is a Digital Business?3. What are those 4 forces shaping the

Enterprise IT?4. Mobile Platform diversity: Android, iOS,

Microsoft, and et. al.5. IOT (Internet of Things)6. Cloud Computing: Enterprise IT & Personal

Clouds7. Software Platforms and APIs8. SMART Technologies and Disruption

(Movers, Doers, and Sages)9. How Technology creates Value?10. What are the Risks?

Gartner Nexus of Forces*

• Interactive Session: Management - Page 39

• UPS - Page 53

Reading Exercise / Assessment

2nd Half

What did Marc say?*

The Interdependence Between Organizations and Information Technology

IOT (Internet Of Things)

Is your Auto Internet ready?

Average car now has:● 1.5 KM cables● ~30,000 parts● > 100 million lines of computer code● 30 ~ 100 microprocessors

Apollo Guidance Computer had:● 2k of RAM● 36k ROM● 1.024 Mhz clock speed● Weight 32 Kg

Cars and Internet are becoming One …

Google Self-driving CariOS in Cars Tesla Dashboard

View this video at your leisure.

http://www.washingtonpost.com/news/morning-mix/wp/2014/05/28/googles-new-driverless-car-has-no-brakes-or-steering-wheel/

UPS Case (Video) - Upgrade from DIAD 4 to 5

DIAD IV DIAD V

• Dimensions of UPS tracking system

– Organizational: • Procedures for tracking packages and managing inventory and provide

information

– Management: • Monitor service levels and costs

– Technology: • Handheld computers, bar-code scanners, networks, desktop computers, and

so on

Perspectives on Information Systems

• What are the inputs, processing, and outputs of UPS’s package tracking system?

• What technologies are used by UPS?

• How are these technologies related to UPS’s business strategy?

• What business objectives do UPS’s information systems address?

• What would happen if these systems were not available?

Discussion: UPS Global I.T.

UPS Stock Price

Stock Reports / Rating● The Street: Buy ($121.94)● Credit Suisse: OutPerform ($112.00)● S&P: Hold ($108.00)

THANK YOU!email: raymond.gao@euruni.eduTwitter: raygao

Backups

Backup Study Case - FedEx

FedEx Stock Price

Stock Reports / Rating● The Street: Buy ($208.73)● S&P: Strong Buy ($220)

IOT and Information of Things

IOT and Big Data

Gartner Nexus of Forces

Yet Another View of Gartner Nexus of Forces