1 Introduction To CONFIRM- IT2 An advanced, appointment confirmation system ……. designed to compliment an exisitng scheduling package.
Transcript
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1 Introduction To CONFIRM-IT2 An advanced, appointment
confirmation system . designed to compliment an exisitng scheduling
package.
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2 Confirm-IT2 is an easy- to-use, robust appointment
confirmation tool developed to increase PRODUCTIVITY What is
Confirm-IT2?
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3 CONFIRM-IT2 offers 3 applications which address a wide array
of vertical markets What is Confirm-IT2?
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4 Why Confirm-IT2? 50% of ALL NO-SHOWS for appointments occur
because they are forgotten THIS IS LO$T REVENUE
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5 Why Confirm-IT2? Confirm-IT2 allows businesses to increase
their efficiency and professionalism resulting in TOTAL Patient or
Customer care.
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6 Confirm-IT2 economically provides patients/customers with
appointment reminders from existing appointment calendar
applications by a telephone call, email, text message or all three!
What Confirm-IT2 Does
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7 Confirm-IT2 manually or automatically imports scheduled
appointment data from popular file formats: Comma Separated Data
File (CSV) Spreadsheet File (Excel, Fox Pro, Paradox) Structured
ODBC Database (Access etc.) What Confirm-IT2 Does
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8 Reduces Missed Appointments Replaces Costly and Ineffective
Post Cards and Phone Calls Builds its own Database Provides Reports
Contacts Idle & Inactive Patients/Customers
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9 What Confirm-IT2 Does Creates Patient or Customer Profile
Provides Live Service If connected to tel. system- dial 0 to
reschedule now) Creates Patient or Customer Notes Cancels
Appointments
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10 What Confirm-IT2 Does CONFIRM-IT2 Increases BUSINESS! A N D
T H A T S Y O U R B O T T O M L I N E !
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11 How Confirm-IT2 Works Confirm-IT2 consists of two
components; (1) Client software which can reside on a customer
provided PC Windows 2000 VISTA Windows XP
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12 How Confirm-IT2 Works (2) Server software which can reside
on Confirm-IT2s own hardware OR on CTLs VoiceSupport Lx Voice
Mail.
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13 Sample Messages Appointment Confirmation Message Hello, this
is Business Name calling to confirm your appointment on [Date] at
[Time]. If you need to cancel this appointment please contact us at
Phone Number to reschedule, thank you. Appointment Confirmation
Email/Text Message Subject: [Business Name] You have an appointment
on [Date] at [Time]. To cancel call [Phone Number],thank you How
Confirm-IT2 Works
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14 How Confirm-IT2 Works Confirm-IT2 Messages 1. Appointment
Confirmation Greeting 2. Appointment Cancellation Greeting 3.
Birthday Greeting 4. Business Closed Greeting 5. Inactive
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15 How Confirm-IT2 Works Confirm-IT2 Messages 6. Appointment
Re-Schedule 7. Notify NOW 8. Date Appointment 9. Range Appointment
10.Text to Speech (can speak name- Future)
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16 How Confirm-IT2 Works When Confirming Appts CI2 Can detect
Busy, No Anwser, Answering Machine/Voice Mail and plays appropriate
Message Programmable choices (1 to confirm, 2 to cancel, 3 to
repeat, 0 to reschedule) 4 port Dialogic Card Confirmation
Report
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17 Requirements For Automating Appointment Reminders With
Confirm-IT2 There are many commercially available appointment
scheduling software applications being used at professional
businesses. Each of these applications must have some type of
Database where the appointment information is stored. How
Confirm-IT2 Works
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18 Requirements For Automating Appointment Reminders With
Confirm-IT2 Most applications have the ability to share this
Database information. Confirm-IT2 only needs non- confidential
appointment related information such as Appointment Date and Time,
First Name, Last Name, Phone Number, Email. How Confirm-IT2
Works
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19 Requirements For Automating Appointment Reminders With
Confirm-IT2 Confirm-IT2 can read this information from several
different common file types including CSV, XLS, MDB, ACCDB, ODB
file structures. How Confirm-IT2 Works
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20 Requirements For Automating Appointment Reminders With
Confirm-IT2 Confirm-IT2 only reads (imports) the required
appointment information fields. Confirm-IT2 actually builds its own
internal Database based on the imported appointment related
information. How Confirm-IT2 Works
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21 On the existing scheduling system software, Jill books an
Appointment: Mary Jones 7/25/08 9:00 am Mary Jones 7/25/08 9:00 am
Any new appointments or changes since the last time I checked?.
Mary Jones 7/25/08 9:00 am Sue Hunt 10/30/08 10:30 am Joe Smith
10/30/08 1:00 pm Mary Jones 10/25/08 9:00 am Local Area Network LAN
of Office Todays date is 7/18/08 so dont send a reminder to Mary
until 7/24 (one day before her appointment) Appointments File
Appointment File containing First Name, Last Name Appointment Date
and Time Phone Number, Email, Cell etc. Confirm-IT2 Server Typical
Business Operation With Confirm-IT2 How Confirm-IT2 Works
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22 07/24/2008 12:01 AM 07/25/2008 09:00 AM Mary Jones
[email protected]@aol.com 07/24/2008 10:01 AM 07/25/2008 09:00
AM Mary Jones (203) 366-4242 Thursday July 24, 2008 11:05 AM
07/23/2008 10:11 AM 07/24/2008 09:00 AM 07/23/2008 10:10 AM
07/24/2008 10:00 AM 07/23/2008 10:09 AM 07/24/2008 09:30 AM
07/23/2008 10:08 AM 07/24/2008 09:00 AM 07/23/2008 10:07 AM
07/24/2008 10:00 AM 07/23/2008 10:06 AM 07/24/2008 09:30 AM
07/23/2008 10:05 AM 07/24/2008 09:00 AM 07/23/2008 10:04 AM
07/24/2008 10:00 AM 07/23/2008 10:03 AM 07/24/2008 09:30 AM
07/23/2008 10:02 AM 07/24/2008 09:00 AM 07/23/2008 10:01 AM
07/24/2008 10:00 AM 07/23/2008 10:00 AM 07/24/2008 09:30 AM How
Confirm-IT2 Works Phone/Email reminders to Mary are shown on Jills
main screen Todays reminders are shown in Bold in Date/Time
Confirmed
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23 CONFIRM-IT2 Installation Confirm-IT2 is very easy to install
and program. It can be installed as a stand-alone product, with a
telephone system or as a voice mail with a telephone system.
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24 CONFIRM-IT2 Installation Example of a page in the
Wizard
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25 CTL provides additional Professional Services to eliminate
any installation or maintenance concerns you may have. CONFIRM-IT2
Installation
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26 Because Confirm-IT reduces missed appointments, its payback
occurs in days! Confirm-IT2S Payback
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27 Confirm-IT2s Payback OK, LETS ASSUME 1. CI2 avoids just 2
missed Appointments/week 2. Each Appointment cost is $ 100.00 4. $
200.00 X 50 weeks = $ 10,000.00 3. 2 Appoinments $ 100.00 = $
200.00 week Confirm-IT2 saved $ 10,000.00 in the 1 st year
alone!
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28 REVIEW Patients/customers will receive better service Its
Recession Proof Remote Notifcation to customers/patients &
employees