1) ISSUANCE OF SANITARY PERMIT · CITY HEALTH OFFICE (CHO) M. Santos St., Brgy. San Roque, Antipolo...

CITY HEALTH OFFICE (CHO) M. Santos St., Brgy. San Roque, Antipolo City

Tel. No. 697-0362

1) ISSUANCE OF SANITARY PERMIT Food and Non-food business establishments are required to secure Sanitary Permit to ensure their compliance with the Sanitation Code of the Philippines. Sanitary permits and health cards are requirements for securing business permits and licenses. These requirements can be obtained at the City Health Office (CHO).

: Proprietors and workers of food and non-food businesses

: Unified Assessment Form : Business Tax Payment Receipt : Monday to Friday, 8am to 5pm : No Noon Break : 10 minutes

: Already included in the Business Tax Payment PROCESS OF AVAILING THE SERVICE:

CLIENT’S STEPS ACTIONS OF THE

CITY HEALTH OFFICE

TRANSACTION

TIME RESPONSIBLE

PERSON

1. Proceed to the City

Health Office (CHO) Environmental Health and Sanitation Division (EHSD) and present the requirements.

Check the requirements. Prepare the Sanitary Permit.

2 minutes

5 minutes

Sanitation Inspector

Sanitation Staff

2. Claim the Sanitary

Permit.

Review, sign and release the Sanitary Permit.

3 minutes



Tel. No. 697-0362

2) ISSUANCE OF HEALTH CERTIFICATE ID / MEDICAL CERTIFICATE A Health Certificate ID / Medical Certificate is one of the requirements for securing vital documents for school enrollment, job application, securing driver’s license / visa, and other purposes. Proprietors of food businesses and their managers, waiters, waitresses and cooks as well as proprietors, managers, helpers, sales representatives, and laborers of non-food establishments are required to secure Health Card.

: General public : P100.00

: Health Certificate – Photocopy of chest x-ray, urinalysis and fecalysis results : Medical Certificate – Photocopy of chest x-ray result : Monday to Friday, 8am to 5pm : 15 minutes – Health Certificate No Noon Break : 20 minutes – Medical Certificate

PROCESS OF AVAILING THE SERVICE: HEALTH CERTIFICATE ID


CITY HEALTH OFFICE TRANSACTION

TIME RESPONSIBLE

PERSON

1. Proceed to the CHO Environmental Health and Sanitation Division (EHSD), and present the requirements.

Evaluate the requirements. If qualified, provide with, and request the client to fill out, Health Certificate ID (HCID).

Advise the client to pay at the Cashier Section.

2 minutes


2. Proceed to the Cashier Section, present the HCID and pay the Health Certificate fee.

(City Treasurer’s Office) Receive payment and issue Official Receipt.

3 minutes

Revenue Collection Clerk

3. Return to EHSD, present the Official Receipt and submit the HCID and the requirements to the Sanitation Staff for encoding.

Check the Official Receipt then receive the HCID and the requirements.

Encode the HCID and forward it to the Sanitation Inspector for signing.

Review and sign the HCID then and advise the client to bring the same to the CHO Admin. Office.

1 minute

5 minutes

2 minutes

Sanitation Staff

Sanitation Staff


4. Bring the Health Certificate ID to the CHO Admin. Office for further evaluation and approval.

Evaluate the laboratory results then sign and issue the Health Certificate ID.

2 minutes

City Health Officer


Tel. No. 697-0362

PROCESS OF AVAILING THE SERVICE: MEDICAL CERTIFICATE


CITY HEALTH OFFICE

TRANSACTION

TIME RESPONSIBLE

PERSON

1. Get Out-Patient

Department (OPD)

number from the

Information Desk,

CHO ground floor.

Issue queue number and direct the client towards the Records Section.

Information Clerk

2. Proceed to the

Records Section for

Patient’s Record

Form.

For New Client:

Request the client to accomplish Patient’s Record Form. For Existing Client:

Retrieve the Patient’s Record Form of the client from the file. Advise the client to proceed to the Waiting Area and wait for his/her number to be called.

3 minutes

Records Clerk

3. Once called,

proceed to the Nurse

Station and submit

your Patient’s

Record Form.

Ask for the Patient’s Record Form. Get the client’s vital signs and chief complaint.

Adult – BP & weight

Pedia – Temperature & weight

Refer the client to the Medical Officer for consultation.

3 minutes

Nurse

(Nurse Station)

4. Submit to medical

examination.

Examine the client and give diagnosis and or diagnostic procedures, if so required. Provide with, and request the client to fill out, Medical Certificate Request Form (MCRF).

5 minutes

Medical Officer


Tel. No. 697-0362

5. Proceed to the CHO

Admin. Office and

present the MCRF

for the processing of

Medical Certificate.

Receive the MCRF and prepare the Medical Certificate. Issue Order of Payment.

3 minutes

Admin. Staff

6. Proceed to the

Cashier Section, present the Order of Payment and pay the Certificate fee.


3 minutes

Revenue

Collection Clerk

7. Return to your

attending Medical Officer, present the Official Receipt and Medical Certificate and claim the dry-sealed Medical Certificate.

Check the Official Receipt. Review, sign and issue the Medical Certificate.

3 minutes

Medical Officer


Tel. No. 697-0362

3) ISSUANCE OF CERTIFICATE OF WATER POTABILITY The Environmental Health and Sanitation Division of the City Health Office issues Certificate of Water Potability to operators of public water system prior to their operations. This certificate, which is subject to renewal, is issued only after the required examinations were performed and the quality of water from the system meets the requirements of the Philippine National Standard for drinking water.

: Bacteriological Examination : Owners/ operators of public water system and Physical and Chemical

Analysis

: Monday to Friday, 8am to 5pm No Noon Break : 15 minutes : P100.00

PROCESS OF AVAILING THE SERVICE:


CITY HEALTH OFFICE

TRANSACTION

TIME RESPONSIBLE

PERSON

1. Submit the

requirements to the

CHO Environmental

Health and

Sanitation Division

(EHSD).

Check the requirements. Issue Order of Payment and advise the client to pay at the Cashier Section.

3 minutes

Sanitation Staff

2. Proceed to the

Cashier Section, present the Order of Payment and pay the certification fee.

(City Health Office) Receive payment and issue Official Receipt.

3 minutes

Revenue

Collection Clerk

3. Return to the EHSD

and present the Official Receipt to the Sanitation staff for the issuance of Water Potability Certificate.

Check the Official Receipt. Prepare the Certificate of Potability. Review and sign the certificate. Release the Water Potability Certificate.

5 minutes

3 minutes

1 minute

Sanitation Staff

Sanitation Inspector & City Health

Officer



Tel. No. 697-0362

4) ISSUANCE OF CERTIFICATION OF DEATH WHICH OCCURRED OUTSIDE HEALTH FACILITIES

Relatives of deceased residents of Antipolo City may seek the assistance of the City Health Office in certifying the cause of death of their relatives who died at home or any place other than hospital / health facility.

: Family / relatives of the deceased residents : Death Certificate : Notarized Waiver

: Monday to Friday, 8am to 5pm No Noon Break

: 15 minutes

: P100.00 – Burial Permit Fee : P500.00 – Cremation Permit Fee



CITY HEALTH OFFICE

TRANSACTION

TIME RESPONSIBLE

PERSON

1. Get Death Certificate

number from the

Information Desk,

CHO ground floor.

Issue queue number and direct the client towards the Waiting Area.

1 minute

Information Staff

2. Once called, proceed

to the Consultation

Room and present

the Death Certificate

and Notarized

Waiver.

Check the requirements and interview the client regarding the cause of death of his / her relative.

5 minutes

Medical Officer

3. Proceed to CHO 2nd

floor and forward the

Death Certificate and

Notarized Waiver to

the Death Certificate

Section.

Type the cause of death on the Death Certificate and the name of Medical Officer as reviewer. Issue Order of Payment.

3 minutes

Admin. Staff


Tel. No. 697-0362

4. Present the Order of

Payment at the

Cashier Section and

pay the Burial /

Cremation Fee.


3 minutes

Revenue

Collection Clerk

5. Return to the

Consultation Room and present the Official Receipt and Death Certificate to the Medical Officer.

Check the Official Receipt then review and sign the Death Certificate. Advise the client to proceed to the City Civil Registry Office, 2nd flr., GAD Center, for the registration of the Death Certificate.

3 minutes

Medical Officer


Tel. No. 697-0362

5) ISSUANCE OF BURIAL / CREMATION / EXHUMATION AND OR TRANSFER & TRANSPORT PERMIT The City Health Office (CHO) facilitates the issuance of Burial / Cremation Permit pursuant to City Ordinance No. 2017-796, otherwise known as the “Antipolo City Public Cemetery Code of 2017.” Likewise, the CHO, pursuant to the provisions of the Implementing Rules and Regulations of Chapter XXI of P.D. 856 otherwise known as the Code on Sanitation of the Philippines, Exhumation Permit for the exhumation and reburial of the remains to ensure that public health is not endangered. The City Health Officer also issues Transfer & Transport Permit for cadaver which will be buried outside Antipolo City.

: General public : Death Certificate

: Monday to Friday, 8am to 5pm : 15 minutes No Noon Break

: P100.00 – Burial Permit : P500.00 – Cremation Permit : P500.00 – Exhumation Permit

: P300.00 – Transfer &Transport Permit



CITY HEALTH OFFICE

TRANSACTION

TIME RESPONSIBLE

PERSON

1. Submit the

requirement to the CHO Environmental Health and Sanitation Division (EHSD).

Check the requirement and verify the client’s request. Issue Order of Payment.

2 minutes

2 minutes

Admin. Staff

Admin. Staff

2. Proceed to the

Cashier Section, present Order of Payment and pay the permit fee.


3 minutes

Revenue

Collection Clerk

3. Return to the EHSD,

and present the Official Receipt for the issuance of desired Permit/s.

Check the Official Receipt and prepare the Permit/s. Review, sign and issue the Permit/s.

5 minutes

3 minutes

Admin. Staff



Tel. No. 697-0362

6) FREE MEDICAL CONSULTATION The City Health Office (CHO) provides free medical assistance for the diagnosis and treatment of common illnesses. As part of its extended service coverage, CHO has assigned Medical Officers in the sixteen (16) barangays for the provision of free medical consultation to their constituents.

: Antipolo residents : None

: Monday to Friday, 8am to 5pm No Noon Break

: 20 minutes

: None



CITY HEALTH OFFICE

TRANSACTION

TIME RESPONSIBLE

PERSON

1. Get Out-Patient

Department (OPD)

number from the

Information Desk,

CHO ground floor.

Issue queue number and direct the client towards the Records Section.

1 minute

Information Clerk

2. Proceed to the

Records Section for

your Patient’s

Record Form.

For New Client:

Request the client to accomplish Patient’s Record Form. For Existing Client:

Retrieve the Patient’s Record Form of the client from the file. Advise the client to proceed to the Waiting Area and wait for his/her number to be called.

5 minutes

Records Clerk


Tel. No. 697-0362

3. Once called,

proceed to the Nurse

Station and submit

your Patient’s

Record Form.

Ask for the Patient’s Record Form. Get the client’s vital signs and chief complaint.

Adult – BP & weight

Pedia – Temperature & weight

Refer the client to available Medical Officer for consultation.

5 minutes

Nurse

(Nurse Station)

4. Proceed to the

Medical Officer for

physical

examination,

evaluation and

management.

Examine the client and give diagnosis and or diagnostic procedures needed. Provide prescription and advise the patient of his/her follow-up checkup, if any.

5 minutes

2 minutes

Medical Officer

Medical Officer

5. Proceed to the

Pharmacy for

available medicine/s.

Check the prescription and give the available medicine/s.

2 minutes

Pharmacist


Tel. No. 697-0362

7) DENTAL CHECKUP AND TOOTH EXTRACTION The City Health Office also provides dental check-up and tooth extraction services to the constituents of Antipolo City to ensure their proper and adequate oral hygiene. These services are also available in every barangay.

: Antipolo residents : None

: Monday to Friday, 8am to 5pm No Noon Break : 30 minutes

: P100.00 – for dental anesthesia and needle



CITY HEALTH OFFICE

TRANSACTION

TIME RESPONSIBLE

PERSON

1. Get Dental number

from the Information Desk.

Issue queue number and direct the client towards the Dental Section.

1 minute

Information Clerk

2. Proceed to the

Dental Section and

fill out Dental Record

Form.

For New Client:

Request the client to accomplish Dental Record Form. For Existing Client:

Retrieve his/her Dental Record Form from the file. Get the client’s vital signs and chief complaint. Advise the client to proceed to the Waiting Area and wait for his/her number to be called.

5 minutes

Dental Aide


Tel. No. 697-0362

3. Once called,

proceed to the

Dental Room for

dental examination.

Perform tooth examination. Issue Order of Payment.

10 minutes

Dentist

Dental Aide

4. Proceed to the

Cashier Section, present the Order of Payment, and pay the dental fee.


3 minutes

Revenue

Collection Clerk

5. Return to the

Waiting Area and

wait for your number

to be called. Once

called, proceed to

the Dental Room for

tooth extraction and,

present the Official

Receipt.

Check the Official Receipt. Do anesthetic application and perform tooth extraction. Give dental care instruction and or issue prescription.

10 minutes

Dental Aide

Dentist

6. Proceed to the

Pharmacy for

available medicine/s.

Check the prescription and give the available medicine/s.

1 minute

Pharmacist


Tel. No. 697-0362

8) ANIMAL BITE TREATMENT

Any individual inflicted with animal bite of a dog, cat, monkey, bat and the like can avail of vaccination at the CHO Animal Bite Treatment Center. Likewise, the client is assessed for post exposure management and treatment, i.e., active or passive vaccination.

: General public

: Vaccination Card (for repeater)

: Monday to Friday, 8am to 5pm

No Noon Break : 20 minutes – for Category I & II : 25 minutes – for Category III : If vaccine is available, FREE for the 1st dose

: If vaccine is not available, client will purchase vaccine from drug store



CITY HEALTH OFFICE TRANSACTION

TIME RESPONSIBLE

PERSON

1. Proceed to CHO

Animal Bite Treatment Center (ABTC) and get queue number.

Get and record the client’s weight then give him / her queue number.

2 minutes

Nurse Assistant


to the Assessment

Table for registration

and animal bite

examination.

Perform the following:

Register the client’s pertinent data on the Animal and Human Bite Data Sheet (AHBDS).

Prepare the Post Exposure Treatment Record (PETR).

Forward the AHBDS and PETR to the attending Nurse / Midwife.

Assess / examine / diagnose the wound.

If the wound is Category I or Category II, advise the client to go back to the waiting area and wait for their name to be called. If the wound is Category III, advise the client to proceed to PhilHealth Table.

5 minutes

5 minutes

Nurse Assistant

Nurse / Midwife


Tel. No. 697-0362

Verify the PhilHealth eligibility of the patient. If the PhilHealth member is eligible to avail PhilHealth benefits, process the PhilHealth Claim Forms. The client can avail the Animal Bite Treatment package for himself / herself as patient or for his/her beneficiary covering all doses of vaccination.

5 minutes

Admin. Staff

Advise the client to proceed to the vaccination area (proceed to step 4). If the PhilHealth member is not eligible to avail PhilHealth benefits, advise the client to go back to the waiting area and wait for their name to be called.


to the Assessment

Table for issuance of

prescription to

purchase vaccine.

Provide prescription and give vaccine carrier. Advise client to purchase vaccine from drug store and put it inside the vaccine carrier then come back to the attending Nurse / Midwife.

3 minutes

Nurse / Midwife

4. Undergo vaccination

at the Animal Bite

Treatment Room.

Administer vaccination and advise the client of his/her next vaccination schedule. Give instructions to the client to monitor the biting animal for any change in behavior within 14 days and to inform the CHO ABTC of any untoward / adverse effect of the vaccine.

5 minutes

Nurse


Tel. No. 697-0362

9) TUBERCULOSIS DIAGNOSIS AND TREATMENT

The City Government, in partnership with international and national government and non-government agencies and organizations, implements an anti-tuberculosis program for tuberculosis (TB) prevention and treatment of TB patients.

: TB patients

: Individuals experiencing severe cough for 2 weeks : Medical Record : Sputum Examination Result (obtainable within the process) : Monday to Friday, 8am to 5pm No Noon Break

: 10 minutes – initial checkup : 3 days – complete process including the DSSM procedure

: None



CITY HEALTH OFFICE

TRANSACTION

TIME RESPONSIBLE

PERSON

1. Proceed to the

Tuberculosis Directly Observed Treatment Short Course (TB DOTS) Section for initial evaluation.

Conduct the following:

- Client interview - Checking of the

client’s vital signs - Recording of the

client’s medical history - Instruction on the

proper procedure of sputum specimen collection

- Provision of 2 empty sputum cups to the client

5 minutes

Nurse

2. Collect own sputum

samples, put in the 2

sputum cups, seal

them and bring to the

Laboratory for Direct

Sputum Smear

Microscopy (DSSM).

Receive the client’s sputum samples for DSSM procedure and interview the client for further background information. Advise the client of the release date of the DSSM Result.

5 minutes

Medical

Technologist


Tel. No. 697-0362

3. Come back to CHO

on the release date and claim the DSSM Result at the Laboratory.

Release DSSM Result.

2 minutes

Medical

Technologist

4. Bring the DSSM

Result and the latest x-ray result and film to TB DOTS Section.

Receive the DSSM and x-ray results and conduct the following:

- Client interview - Checking of the

client’s vital signs - Recording of the

client’s medical history - Screening of the

DSSM and X-ray results

5 minutes

Nurse

5. In case of NEGATIVE

result, proceed to Out-Patient Department (OPD) for doctor’s examination and medicine prescription.

Examine the client and provide prescription.

3 minutes

Medical Officer

In case of POSITIVE result, submit to orientation, counseling and enrollment in the National Tuberculosis Program (NTP).

Further examine and interview the client, and give order for NTP enrollment of the client. Orient, counsel and assist the client in the NTP enrollment.

10 minutes

30 minutes

Pulmonologist / Medical Officer

Nurse


Tel. No. 697-0362

10) GRAM STAINING AND HIV TESTING SERVICES As part of its commitment to detect and treat Sexually Transmitted Infections (STI) particularly among the high-risk groups, the City Health Office maintains a Social Hygiene Clinic (SHC) for the treatment of STI patients, conduct of HIV Counseling and Testing, and provision of Health Certificate Card to entertainment workers who passed the STI examination.

: Individuals vulnerable to STI and HIV diseases

: None

: Monday to Friday, 8am to 5pm, No Noon Break

: 1 hour and 35 minutes : P100.00 – Gram Stain

: None – HIV Testing



CITY HEALTH OFFICE

TRANSACTION

TIME RESPONSIBLE

PERSON


Social Hygiene Clinic for gram staining.

Conduct client interview and orientation on the gram staining procedure. Issue Order of Payment.

5 minutes

2 minutes

Nurse

Nurse

2. Proceed to the

Cashier Section, present the Order of Payment, and pay the smear fee.


3 minutes

Revenue

Collection Clerk

3. Proceed to the

Examination Area and present the Official Receipt for Gram Staining Procedure.

Check the Official Receipt. Perform gram staining and send specimen to the Laboratory for examination.

5 minutes

Nurse


Tel. No. 697-0362

4. Wait for the gram

stain result.

Conduct gram staining examination.

1 hour

Medical

Technologist

5. Claim the gram stain

result and submit to the SHC Staff. In case of negative finding……………… For positive result….

Receive the gram stain result. Conduct further evaluation of the client. Conduct medical treatment of the client and provide him/her medical advice.

20 minutes

SHC Staff /

Nurse

Medical Doctor

Social Hygiene Doctor

11) FAMILY PLANNING SERVICES The City Health Office (CHO) provides family planning (FP) services to advocate proper birth spacing and birth control through natural family planning methods.

: Women of reproductive age : None : None

: Monday to Friday, 8am to 5pm, No Noon Break : 20 minutes



CITY HEALTH OFFICE TRANSACTIO

N TIME RESPONSIBLE

PERSON


Social Hygiene Clinic.

Interview client and evaluate her request.

5 minutes

Nurse / Midwife

2. Undergo counseling

session and Family

Planning (FP)

orientation.

Conduct counseling session. Orient the client on all kinds of FP (artificial, permanent and natural).

10 minutes

Nurse / Midwife

3. In case of artificial FP

choice, submit to administration of the same. For permanent FP choice, seek referral to a hospital.

Administer the FP choice and advise the client of her next schedule. Issue referral to hospital/s.

5 minutes

Nurse / Midwife


Tel. No. 697-0362

CITY HEALTH SERVICES PROVIDED AT BARANGAY LEVEL

1) MATERNAL CARE SERVICES A comprehensive maternal care program for pregnant women and lactating mothers is being implemented by the City Government of Antipolo through the City Health Office in order to achieve low, if not zero, maternal mortality and morbidity rates. Pregnant women are advised to undergo monthly pre-natal checkup, and post-partum care within 7 days after delivery. Also, they are encouraged to give birth in health facilities instead of giving birth at home to lower or zero out maternal death.

: Pregnant women : Home Based Maternity Record : Lactating mothers (HBMR) : Thursday, 8am to 5pm : 15 minutes : None No Noon Break


CLIENT’S STEPS ACTIONS OF THE CHO and

BARANGAY HEALTH CENTER TRANSACTION

TIME RESPONSIBLE

PERSON

1. Proceed to the

Barangay Health Center, present the HBMR and get queue number.

Get the vital signs of the client, update her HBMR, and give her queue number for the prenatal checkup.

5 minutes

Nurse / Midwife

2. If pregnant woman,

submit to prenatal

checkup and health

education.

If lactating mother,

submit to initiation of

breastfeeding

andtetanus toxoid.

Conduct prenatal examination and prenatal care counseling. Initiate breastfeeding andtetanus toxoid.

5 to 10 minutes

Medical Officer, Nurse / Midwife


Tel. No. 697-0362

2) FREE IMMUNIZATION SERVICES The City Government provides immunization services for infants aged 0 to 15 months at barangay health centers. Anti-tetanus vaccine for pregnant women is also administered for the prevention of occurrence of tetanus neonatorum in infants.

: Infants 0 to 15 months old

: Pregnant women : Under-Five Clinic (UFC)Card; or : Home Based Maternity Record (HBMR) : Infants – Wednesday, 8am to 5pm, No Noon Break : Pregnant women – Thursday, 8am to 5pm, No Noon Break

: 15 minutes

: None




TIME RESPONSIBLE

PERSON

1. Proceed to the

Barangay Health Center, present the requirements and get queue number.

Issue queue number and request the client to register in the Field Health Service Information System (FHSIS). Get the vital signs of the client/s, give health care guidance to the pregnant woman, and advise her to wait for her number to be called for the immunization.

3 minutes

5 minutes

Barangay Health

Worker

Nurse / Midwife

2. Submit to

immunization.

Administer immunization to the pregnant women and / or her child.

Give post-immunization instruction and advise the client of her next immunization schedule.

5 minutes

2 minutes

Nurse / Midwife


Tel. No. 697-0362

3) NEWBORN SCREENING (NBS) SERVICES A comprehensive health program for newborn babies is being implemented by the City Government of Antipolo through the City Health Office in order to identify infants who are affected by certain genetic, metabolic, infectious conditions. Early identification and timely intervention can lead to significant reduction of morbidity, mortality, and associated disabilities in affected infants.

: Mother of newborn delivered at Health Facilities within Antipolo City : Mother of infants 1 to 3 days old : Under-Five Clinic (UFC) Card; or : None Home Based Maternity Record (HBMR) : As per advice of Midwife : 20 minutes




TIME RESPONSIBLE

PERSON

1. Bring the newborn

baby to the Birthing Home of the City Government for screening.

Interview the client and

accomplish the NBS Form.

Do the aseptic technique,

heel prick method; get 4 to

5 drops of blood for the

filter card; and do the

aftercare on the punctured

area.

Explain the IEC material to

the client and advise the

client to anticipate

feedback / infotext after 15

working days for the

release of the result.

10 minutes

5 minutes

5 minutes

Midwife

Midwife

Midwife

2. Return to the

Birthing Home of the City Government and claim the NBS result.

Ask for the client’s name, retrieve the NBS result, request the client to sign in the Registry Logbook and release the NBS result.

5 minutes

Midwife

Date post:	15-Mar-2020
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1) ISSUANCE OF SANITARY PERMIT · CITY HEALTH OFFICE (CHO) M. Santos St., Brgy. San Roque, Antipolo...

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