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Leicestershire County CouncilAdults and Communities Department

Provider Forum2nd September 2010

The Hampshire approach to Personalisation and Market

Development

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- Hampshire County Council (2008) held a Commission of Inquiry into the future services for adults in need of support and care to:

The Hampshire Model

- Understand implications of Personalisation for all levels of local government and public services

- To develop a system for care and support in Hampshire that will ‘truly make a difference’

http://www.hants.gov.uk/adult-services/aboutas/consultation-involvement/consultation-outcomes/commission-personalisation-homepage.htm

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Universal Offer

Customer access an information

Universal Offer

Customer access an information

Free Crisis Care

Safeguarding, prevention and crisis

response/re-ablement

Free Crisis Care

Safeguarding, prevention and crisis

response/re-ablement

SDS

Self-directed Support Planning and

Brokerage

SDS

Self-directed Support Planning and

Brokerage

Market Development

Ensuring appropriate in-house and

external services are available

Market Development

Ensuring appropriate in-house and

external services are available

Process and Efficiency

Ensuring processes are efficient and

supporting policies are developed

Process and Efficiency

Ensuring processes are efficient and

supporting policies are developed

Carers

Carers Strategy

Carers

Carers Strategy

User-Led Initiatives

SUCI StandardsExpert User Group

User-Led Initiatives

SUCI StandardsExpert User Group

LD Transformation

Campus Re-provision

LD IntegrationLD Transfer

LD Transformation

Campus Re-provision

LD IntegrationLD Transfer

The Hampshire Model

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Self-directed assessment

with professional

support identifies outcomes

Support Plan written by

individual, with support as required

Individual knows how

much money they have

been allocated to achieve outcomes

Individual chooses how to control the

support required to

achieve their agreed

outcomes

The individuals journey to get social care support through self-directed support

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- To stimulate and support the development of the social care market to give control and develop greater choice for the consumer in line with personalisation.

- To ensure greater flexibility and innovation in support and service provision to meet the demands of consumers

- To develop competition to drive the development of effective and efficient support and service provision

Market Development key objectives

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Commissioning / procurement of support – Local Authority options

Market segmentation and the Hampshire model

Prevention / Early intervention

(Universal offer)

Acute/ Crisis

(Free crisis care)

Long term support

(SDS)

Place shaping

(Grants / contracts)

Commissioned services

(contracts)

Individual purchase and self funders

(Personal Budgets)

Highly accessible consistent service

Highly skilled consistent

intervention

Highly flexible, bespoke, creative,

supportive responses

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- Services will need to be flexible, adaptable, innovative, consumer centred and business like – there is an expectation that quality will go up and that services will be more efficient and effective

- Services will have to support the individual to achieve their assessed outcomes. Therefore services will have to focus on these outcomes.

- Services that provide good quality support that offers opportunities for individual solutions will prosper

Impact of SDS on the market?

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- Services will need to be able to meet a range of purchasing options:

- Commissioned from a framework agreement- Individually purchased- Individual Service Funds

- Consumer marketing will need to be developed, targeted at individuals rather than commissioners, to support informed decision making

Impact of SDS on the market?

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- Providing creative & innovative solutions to meet service users support needs in their community

- Niche markets for specialist care

- Increased partnership working with other organisations – to provide a more holistic seamless service

- To develop business skills to drive more effective support to customers and to support organisational development

- Chance to review structures and processes and make changes

Opportunities for support providers

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1) Am I clear that I fully understand personalisation in Hampshire and what changes are occurring?

2) What are my organisational values and what does my organisation want to achieve?

3) What support do we currently provide and how do we know this is meeting the needs of our service users?

4) Exactly what support do we want to provide and to whom and how will we deliver it?

5) How will we let people know about the service we want to offer?

What are the key questions for providers?

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What are we doing – provider support?- providing, through the market development website, up to date information about the roll out of Self-directed support and other information that will support providers to get themselves ready for personalisation

- developing a range of framework agreements that Adult Services will only commission services from.

- providing support and training for both Personal Assistant and Personal Assistant employers (to be based around the Common Induction Standards for Care Workers)

- conducting research and gathering information to support providers

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Provider support - website

www.hants.gov.uk/market_development

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Provider support - website

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What are we doing – provider support?

- continuing to support providers through training and workshops linked to Personalisation and Self-directed support including an e-learning course for provider services staff

- involving key over-arching organisations, CAH, HCA and HDCP, as Self-directed support rolls out

- developing social enterprises and micro-services

- developing mechanisms and processes Individual Service Funds