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1 Lotus Connections Customer Use Cases The following are stories from early customer engagements....

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1 Lotus Connections Customer Use Cases The following are stories from early customer engagements. They were created to help people understand the many ways that Lotus Connections can deliver business value to many different industries. Each of them contain speaker notes that provide greater detail on the customer’s pain points, the solution and the benefits of the solutions. These are not customer references at this point so they have been generalized. Hopefully, we will obtain customer approval in the future to turn them into named customer reference accounts.
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Page 1: 1 Lotus Connections Customer Use Cases The following are stories from early customer engagements. They were created to help people understand the many.

1

Lotus Connections Customer Use Cases

The following are stories from early customer engagements. They were created to help people understand the many ways that Lotus Connections can deliver business value to many different industries.

Each of them contain speaker notes that provide greater detail on the customer’s pain points, the solution and the benefits of the solutions.

These are not customer references at this point so they have been generalized. Hopefully, we will obtain customer approval in the future to turn them into named customer reference accounts.

Page 2: 1 Lotus Connections Customer Use Cases The following are stories from early customer engagements. They were created to help people understand the many.

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Lotus Connections Bridges People and Information

Over 320,000 IBMers work in a highly global and mobile environment. They suffer from information overload in their jobs yet lack visibility to identify overlap, related work, and expertise within IBM.

Challenge

Create networks of people despite global and mobile boundaries

Link people to experts quickly to increase the likelihood of project success

Increase the pace of innovation within the company, harnessing the knowledge of employees to improve processes and products, reducing overlap in work efforts of teams

Business Value

Lotus Connections was born from IBM’s own need to address these challenges. IBMers can search for others based on skills, geography & more. They can identify related people, projects, & expertise as well as find & track current topics or experts. They can also work collaboratively in informal & reusable activities. Finally, they can reduce global boundaries & discover colleagues in Communities.

Solution

Page 3: 1 Lotus Connections Customer Use Cases The following are stories from early customer engagements. They were created to help people understand the many.

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Lotus Connections Drives Innovative Product Development

In order to grow the business faster, they needed a faster way to develop and evaluate new services concepts and business models.

Challenge

Increase the number of new services using communities of customers & partners

Accelerate the evaluation of new service concepts and therefore be faster to market

Grow market share and revenue through differentiated services and business models

Business Value

Deployed a Innovation Factory portal application that utilized the social software services of Lotus Connections to include communities of employees, customers and partners in the development and evaluation of new Telcom services.

Solution

Global Telecommunications Firm

Page 4: 1 Lotus Connections Customer Use Cases The following are stories from early customer engagements. They were created to help people understand the many.

4

Lotus Connections Drives Employee Productivity

Needed a faster way for individuals to find each other and the information they need to collaborate, innovate, and meet business objectives

Challenge

Work is accomplished with the best people and information Communities thrive and grow with new members and new ideas that lead to

innovation New, inexperienced professionals find the organization’s “wisdom holders” and

learn from them before they retire

Business Value

Piloted Unified Workplace, a set of highly integrated team collaboration and social computing tools and templates that make it easy for individuals to find the right people and information

Solution

Global DiversifiedTechnology Company

Page 5: 1 Lotus Connections Customer Use Cases The following are stories from early customer engagements. They were created to help people understand the many.

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Lotus Connections Accelerates Project Execution

Needed to improve productivity when working with contractors and partners across the US on education curriculums.

Challenge

Built strong relationships across several art archival and preservation organizations

Improved communication and status tracking of projects

Accelerated the delivery of education curriculums created by a disconnected teams

Business Value

Using the Activities component of Lotus Connections so their entire network of employees, partners and customers can collaborate on the execution of projects.

Solution

Small Non-ProfitArts Organization

Page 6: 1 Lotus Connections Customer Use Cases The following are stories from early customer engagements. They were created to help people understand the many.

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Lotus Connections Helps Deliver Expertise To Customers

No easy way to find, learn from and work with experts across the company

Re-inventing the wheel again and againChallenge

Improving the efficiency of key revenue generating employees

Increase customer satisfaction with faster service

Raising the reach and impact of their subject-matter experts

Business Value

Corporate white pages directory that allows employees to quickly find expertise in different markets, technology and financial services. Blogs, bookmarks and communities services are used so employees can share knowledge and get feedback from experts. Also, employees are using Activities to execute key deliverables faster

Solution

Global Financial Services Firm

Page 7: 1 Lotus Connections Customer Use Cases The following are stories from early customer engagements. They were created to help people understand the many.

7

Lotus Connections Improves Call Center Productivity

Want to improve employee productivity by delivering the best user experience, increase operational excellence, and foster innovation between teams

Challenge

Increase communication and coordination of projects between teams

Reduce time required to find the correct people with the right expertise

Improve collective intelligence of organization by sharing experiences

Business Value

Deployed enterprise wide implementation of the 5 social software services of Lotus Connections. Focused on enabling users to become more productive by working smarter and finding information – one key area was transfer of knowledge between engineering and call center staff.

Solution

Network and Communications Provider

Page 8: 1 Lotus Connections Customer Use Cases The following are stories from early customer engagements. They were created to help people understand the many.

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Lotus Connections Drives Cross-Organizational Collaboration

Professional Services companies rely on the strength of their intellectual capital and collaborative capabilities of their employees. This firm was looking for tools that foster innovation and improve organizational collaboration.

Challenge

Connections has great synergy when rolled out within a B2E Intranet

Connections will distinguish the new Intranet app as adding value to end users

Substantially improve collaborative capabilities with completely integrated solution

Business Value

Positioned a long term messaging and collaboration strategy which included Connections, Notes 8 and Expeditor. Solution focused on placing more power and independence for each employee to accomplish their tasks and improve participation in the creative process throughout the organization.

Solution

Global Accounting & Consulting Firm

Page 9: 1 Lotus Connections Customer Use Cases The following are stories from early customer engagements. They were created to help people understand the many.

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Lotus Connections Links Employees of a Global Manufacturer

Global manufacturer couldn’t easily find expertise and people across business functions. Company was also burdened with a costly, custom coded employee directory which was difficult to enhance.

Challenge

Reduce TCO by leveraging a packaged solution versus rewriting the custom coded employee directory to add new functionality

Improve cross functional and cross-geography communication and collaboration

Business Value

Deploying a solution which will use the profiles and social bookmarking services of Lotus Connections to improve the identification of experts and critical business content regardless of geography, business function, or management chain.

Solution

Global Automobile Manufacturer

Page 10: 1 Lotus Connections Customer Use Cases The following are stories from early customer engagements. They were created to help people understand the many.

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Lotus Connections Breaks Down Organization Barriers

In order to improve knowledge sharing, innovation & integrate consortium operations, they needed to break the email barrier & find a better way to collaborate & innovate across consortium member organizations.

Challenge

Improve cross consortium communication and collaboration among a diverse group of members to more effectively execute projects

Evolve collaboration best practices for network centric military environments

Improve consortium’s ability to brainstorm and execute on new ideas

Business Value

Deployed a collaboration and innovation environment that utilizes the social software services of Lotus Connections to include technical, strategy, and advisory communities of consortium members from a diverse set of government and industry organizations.

Solution

Global DefenseIndustry Consortium

Page 11: 1 Lotus Connections Customer Use Cases The following are stories from early customer engagements. They were created to help people understand the many.

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Lotus Connections Captures Critical Expertise

Due to an increase in retiring employees, they needed a better way to capture mission critical knowledge from experts and improve efficiency with both internal and outside agencies.

Challenge

Capture mission critical knowledge and nurture expertise

Improve cross agency communication and collaboration

Improve responsiveness of employees to Citizen and customer needs

Business Value

Deployed a collaboration and innovation environment that utilizes the social software services of Lotus Connections to include communities of employees, customers and partners associated with USA federal government agencies.

Solution

Consortium of US federal agencies


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