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QualityManagement

System

Mahindra Satyam’s Quality Mahindra Satyam’s Quality GuideGuide

ISO 9000 - 15 Slides

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What is ISO 9000 ?

International Standard for Quality Assurance

Quality by focus on “process” and not on “product”

ISO defines “whats” and not “hows”

Focus on

– documented Quality system covering all ISO requirements

– functioning in compliance to the documented Quality System

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ISO means Equal

Principles are applicable for

10 or 10,000 employees

products or services

this country or that country

– Standard is renamed as

– ANSI / ASQC Q90 in USA

– ISO : IS 9000 in India

– BS EN 9000 in UK

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ISO 9000 Series

9000 Quality Management and Quality Assurance Standards9003 Model for Quality Assurance in Final Inspection and Tests 9002 Model for Quality Assurance in Production, Installation and

Servicing9001 Model for Quality Assurance in Design, Production, Installation

and Servicing - All elements

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INPUTS

OUTPUTS

PROCESS

Software Project

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Servicing

Delivery

Testing

Contract

Design

Execution

Met

hod

Man

Machine

Money

Very GoodEquipment

Rework

Reject

Status

Customer SuppliedProduct

Software Project - Life Cycle

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Servicing

Delivery

Testing

Contract

Design

Execution

Met

hod

Man

Machine

Money

Very GoodEquipment

Rework

Reject

Status

Customer’sProduct

4.3

4.44.6

4.18

4.9

4.11

4.10

4.14

4.13

4.15

4.19

ISOISO

4.7

4.12

Software Project - Life Cycle

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20 ISO Clauses:

4.1 Management Responsibility4.2 Quality System4.3 Contract Review4.4 Design Control4.5 Document and Data Control4.6 Purchasing4.7 Control of Customer Supplied Product4.8 Product Identification and Traceability

Software Project - Life Cycle

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20 ISO Clauses (Contd.):

4.9 Process Control4.10 Inspection and Testing4.11 Control of Inspection, measuring, and test equipment4.12 Inspection and test Status4.13 Control of nonconforming product4.14 Corrective and preventive action4.15 Handling, storage, packaging and Delivery

Software Project - Life Cycle

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20 ISO Clauses (Contd.):

4.16 Control of Quality Records4.17 Internal Quality Audits4.18 Training4.19 Servicing4.20 Statistical Techniques

Software Project - Life Cycle

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Servicing

Delivery

Testing

Contract

Design

Execution

Met

hod

Man

Machine

Money

Very GoodEquipment

Rework

Reject

Status

Customer’sProduct

4.3

4.44.6

4.18

4.9

4.11

4.10

4.14

4.13

4.15

4.19

ISOISO

4.7

4.12

Software Project - Life Cycle

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ISO - Benefits

Market Advantage (Europe in particular)

Baseline standard for Quality System

Serves as a Foundation for other programs (TQM, Baldridge, SEI-CMM etc. ...)

Reduces Audit Redundancies

Documented System offers the potential for cost improvement

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ISO - Summary

Document What you Do

Do What you Documented

Check on the Difference

Act on the Difference

Analyze the Results

Improve the QMS

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Mahindra Satyam’s Quality Certification

ISO 9001 Certification

– TickIT Scheme

– March, 1995

ITAA Certification for Y2K process

– May, 1997

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