Session 1Developing a Public Service Mission

Professor Monte KursP11.1020Managing Public Service Organizations

Syllabus

Course Goals Assignments Readings

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Evaluating Written Work Theory

How well can you apply the conceptual material offered in readings and lectures?

Data How well do you use evidence to support your argument?

Analysis How well do you integrate theory and data to create a coherent and

logical argument? Organization

How clear and well-organized is your presentation? Writing

How well do you reflect professional quality in spelling, grammar, etc.? Formatting

12-point font, left justified, with 1-inch margins, numbered pages, and no longer than the page limit specified for the assignment.

Team Project

3 Goals Practice using team concepts on a weekly basis. Connect theory to practice by utilizing a conceptual framework to

create a virtual organization. Develop your understanding of organizational process and

management theory to confront organizational challenges.

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Team Project

Steps Toward Creation Team Charter, September 29 #1- Mission, Strategy, Performance Measurement Tools, Oct

20 Status Report Memo, October 24 #2- Organizational Culture, Diversity in Hiring, Ethical Decision-

Making, November 24 #3- Final Paper & Evaluations, December 8 Team Presentations, Wednesday, December 10

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Course Grade

20% Class Participation 20% Midterm Exam 20% Final Exam 40% Team Project

4 deliverables & presentation team member evaluations

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The Changing Landscape of Public Service

For-Profit

Non-Profit

Government

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Why Management?

Fulfilling your public service goals involves: Gaining support & resources from others Maximizing public value within real world constraints

Management skills can help you fulfill your own public service goals & those of your organization

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3 Managerial Challenges

Define goals (Direction) Organizational, group & individual goals

Motivate Individuals, groups

Coordinate (Design) Knowledge, tasks, resources

Phills, 2005

Why is decision making & action different in government? Use tax revenue / coercive power Government decisions can bind

everyone History of public corruption Power of public unions Conflation of public administration

& politics

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What is Mission?

Functions Motivates Helps identify scope Acts as broad standard of evaluation

Features Core Values

• unalterable; meaningful; good Purpose

• answers “Why?” Primary Goal

• long-term; reachable; measurable

Identify Organization from Mission Statement

To Refresh the world, to inspire moments of optimism and happiness, to create value and make a difference

Safety, caring attitude, integrity, fun & passion

Give people the power to share and make the world open & connected

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Great mission statements

The Diaper Bank’s long term vision is a community where everyone’s basic needs are met. To accomplish this in the short term we provide diapers to needy populations. To effect long term community improvement, we work to increase awareness of the issues facing vulnerable populations.

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The Blast At Centralia #5

Who are the key players?

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Key Players

Driscoll Scanlon Dwight Green Robert Medill Robert Weir William Rowekemp Norman Brown William Chapman Ben Shull H.F. McDonald

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Key Facts in Case Study

Cleaning Rock Dusting Must be Continuous Mining Regulators had Authority to Close Mine Gov. Green Campaign Promise Mining Company short of workers Inspection by Mining Board 12/28/45 Union Local fight with National Union (Lewis) Miners “Save Our Lives” letter to Gov. Green

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Process Leading to Potential Causal Mechanisms Scanlon Warnings Going Unheeded Regulatory Agency Process Federal Regulatory Involvement Corporate Intransigence Political Influence in Regulatory Agency Miners Willingness to Keep Working

Could have caused a strike Nobody knew the problem better than them

Passage of Time

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Underlying Mechanisms that Produced Outcome

Job Security Political Influence Accountability Ambiguity Lack of Accountability Corporate Greed

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If Mine was dangerous, Why Didn’t Scanlon Driscoll Close it?

Do Public Administrators have a special obligation to act, as compared to those in Private Administration?

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Why is Governmental Administration so Difficult in this Case ?

Next Week: Lego Exercise

Be On Time!

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