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1 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002
Raising the emergency preparedness of
communication infrastructure by organizational and
technological developments - Case study Finland
Emergency Telecommunications Workshop
ETSI, Sophia Antipolis, France
26-27 Feb, 2002
Juha Tammela, Nokia Networks
2 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002
The Public Safety Network in Finland
The VIRVE public authority TETRA network being built in Finland will gradually replace the current out-of-date radio networks consisting of separate systems by the year 2003.
The purpose of the new TETRA network is to boost the capability of public safety authorities to perform their specific tasks successfully in any situation.
The aim of the project is to create an efficient and comprehensive radio network for use by the Finnish public safety authorities that will serve all the different user groups and improve the operational capabilities of the authorities.
Compared to the current systems, the most important benefits offered by the TETRA network being implemented include:
Support for operation management joint operations and the security provided by encryption
High serviceability requirements, both in daily operating conditions and in exceptional circumstances, have been taken into account in the design and construction of the network.
3 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002
How to plan secure communication services
Risk analysing Physical security
access control burglar alarms sheltered equipment rooms
Looped transmission Redundant secured network elements Operations planning with secured organisational
privacy Developed and maintained maintenance processes Security guidelines for user organisations training of the all contributing parties
POINT-TO-POINT
DN2
DXT
MULTIDROP
Multidrop and Branching
Loop
4 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002
Importance of operational planning
From technology driven to need driven planning The selected technology should allow the free scalable operations
without unflexible geographical or user amount related limitations The operational working groups support and give feedback to
technical network operator and equipment suppliers
jtammela:
Oliko kolmaskin työryhmä
jtammela:
Oliko kolmaskin työryhmä
Virve Operational working group
Virve Unit
Police Fire&Rescue
Health&Social care
Frontier Guard
Military
Virve Technical working group
Virve Unit
Police Fire&Rescue
Health&Social care
Frontier Guard
Military
Training house co-operation
Police schoolEmergency and Rescue College
Frontier Guard SchoolArmy Signaling School
End User organisations
5 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002
Emergency Response Centres in Finland
Separate parallel project with Tetra network implementation
13 State-owned ERCs Integrated centres for different authorities Common Emergency number 112 for all
authorities Several dispatchers in one shift Sheltered rooms Harmonised IT-systems in the whole country
fully integrated into Virve network Equal quality and costs Same person handles the whole event chain in the Same person handles the whole event chain in the
centrecentre Multiskilled personnel Multiskilled personnel
police police rescue rescue ambulanceambulance
Data flow in the ERCs
Records of the Health
Record for Rescue Services
Personnel data record, Police
Records of the social affairs
Field unit of the Police
Field unit of the Rescue Services
Ambulance services
Social services
Fully authorised Dispatchers Fully authorised Dispatchers
6 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002
Regional Co-operation in practise
Managers on duty have the co-operation needs
Common assignment talkgroup for task issuing
Dedicated working level talkgroups between
organisations according the need
Talkgroups for organisation’s internal use
Co-op1 Co-op2
Regional Co-operation 1
Internal 1Internal 1Internal 1
Managers on duty
7 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002
Efficient training services initiate seamless operations
Training to be understood as step by step gradual process together with system migration
All parties to be trained with targeted training programs Proper training minimises the new working methods related
resistance The need for basic radio communication related training is very
similar in all organisations It is possible to share the training facilities amongst end user
organisations jtammela:
Kuva koulutustalosta?
jtammela:
Kuva koulutustalosta?
jtammela:
Kuva koulutustalosta?
jtammela:
Kuva koulutustalosta?
8 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002
Summary The new radio communication systems allow versatile
and flexible ways to communicate The operations should be well planned though The selected technology should not limit the
operations planning
The preparedness of the communications system is to be build to all layers of system
Technical mechanisms are the basic building blocks The operations to be planned and documented The proper training of the users will finalised the
usability of the communications service
Unkown, 1990-
9 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002
Thank You
Juha Tammela
Senior Consultant
Professional Mobile Radio
Nokia [email protected]
www.nokia.com/public safety