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Pensions Administration

Lynn Wright

Pensions Administration Manager

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Pensions Administration

Legislation changesWorkloads - key figures2014 schemeAutomatic enrolmentCommunicationsNext year

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Legislation changes

Amendment regulations 2011

Pensions Increase regulations

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Workflow – key figures

Retirements 1,465 20%

Estimates 2,779 11%

Transfers In 233 36%

Transfers Out 131 38%

Deferred Benefits 1,986 16%

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2014 Scheme

Implementation

Administration

Communication with members

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Automatic enrolment

YOUR RESPONSIBILITIES:Know your staging date• assess your workforce and identify who to automatically enrol• choose a pension scheme• register with the regulator• provide workers with information about the changes• process any opt-out and opt in notices• make contributions• avoid inducements and prohibited activity• keep accurate records

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Communication

Employer liaison meetings

End of year returns

Helpdesk

Correspondence

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Employer liaison meetings

Held: 20th July 2011; 10th January 2012; 16th July 2012

Next one: 13th January 2013Covering: legislation updates

tax changesauto-enrolmentretirement processabsence

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End of year returns

29 submitted by deadline (21st April)

67 by the end of April

Data cleanse paid dividends

Even less queries than last year – 96% reduction in one employer alone

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Helpdesk

2011/12

10,287 calls received 0.5%

8,235 e-mails 12.5%

Performance measured

Quality monitored

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Communication

Annual benefit statements

Presentations

Correspondence

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Next year

Triennial valuation

Automatic enrolment

Consultation on 2014 scheme

Regulations expected March 2013

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Any Questions?