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Instructions for AUDI Distribution Service Order System (ADOS) – Version 1.5.1 Status: 01.04.2009

1. Registration / Login

You can access „ADOS“ by clicking on the according links in the AUDI Marketing data bank. Alternatively, you can access „ADOS“ by entering the address www.audi-distribution-service.com/ados/ into your internet browser. On the „Login“ screen you are prompted to enter your company number, user name and password. Audi AG has sent you this information in advance by e-mail. If you forget your password at a later time, you can have it sent to you again by selecting the menu item "Forgot your password?" By clicking on the English or German flag, you have the option to switch back and forth between the English and German screen text at any time.

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http://www.audi-distribution-service.com/ados/


2. „Forgot your password ?“ In the field "Forgot your password?" you are prompted to enter your company number, login, and complete e-mail address. After using the button "Request password", your user name and your password will be sent to you again per e-mail.

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3. „You cannot access ADOS yet ?“ After selecting this menu item, you will be provided with the name of a contact person at Audi Distribution Service, plus according contact information.

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4. The „Welcome“ page After successful registration, you will be forwarded to the "Welcome" page of ADOS. The welcome text contains explanations on continuing the order process and on obtaining ADOS auxiliary material, as well as the name of a contact person in case of additional questions. View 1: Operating elements in „Welcome“ page

Navigation bar

Search function

Language selection

Cart summaries

Manual for ADOS

From this point you can select the following functions directly in the ADOS navigation bar: „Start page“ - Return to „Welcome" page, where you find yourself after successful login. „Campaigns“ – Here you can handle your purchase requisitions for sales and accessories

literature, „Point of Sales“ articles and „Mailings“ of Audi AG, as well as communication resources of quattro GmbH. You can also order Audi AG „Point of Sales“ articles that are permanently available as standing offer.

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4. The „Welcome“ page You can select the following additional options in the navigation bar: „Shopping cart“ – Here you can view the shopping cart that you created in line with assessment of demand and standing offer campaigns. „Order history“ – In this transaction you can view the status of your delivered orders and - on a medium-term basis - the delivery notes and shipping invoices. „User administration“ – Here you can view and edit your user information. If you have a key user authorisation, you can view all of your

company's ADOS users, as well as maintain and delete them.

„Logout“ - This is the proper way to exit ADOS. View 2: Search function

Example for finding an item 1. Enter the search term „Pylon“ 2. Press the „Enter“-Key 3. ADOS shows the search result

„Search“ - The ADOS search function allows you to specifically search for the

advertising material you want by entering the search term and pressing the „Enter“ key. Next, ADOS provides you with a list of available articles who fit the description.

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4. The „Welcome“ page In addition, you have the following options on the „Welcome“ page: By clicking on the British or German flag you switch between the English and German ADOS version. Below the navigation bar you will find a summary of your current shopping cart, showing the number of positions and the corresponding values, broken down by „Assessment of demand“, „Standing offer“ and „Mailing“. By clicking on the menu item „Help“ you can view an operating instruction in German or English, as well as save it in form of a PDF file and, if necessary, print it.

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5. „Campaigns“ After you have selected „Campaigns“ in the navigation bar, you arrive at the „Campaign“ view. Here you find lists with current campaigns that have the character of „Determination of demand“, „Continous offer" or „Mailing“; in addition, your user information is displayed here. View 1: „Campaigns“ collective view

Actual campaigns

User data:

Determinations of demand are temporary campaigns that determine the requested articles and quantities prior to production start. After the deadline, the cumulated material requirements are reported to Audi AG, which then decides whether the requested articles will be produced. Should this be the case, your shopping cart will be processed as order. Typical examples for this are catalogue supplies of Audi AG and quattro GmbH. The assessment of demand period is shown on the right of the corresponding campaign. Campaigns that were activated after your last ADOS session also receive the comment "NEW". Demand polls soon to expire are highlighted by red flashing and marked with the comment "ENDS SOON". Articles from continous offers are permanently available to you; an order is processed immediately as long as the article is available. This applies to a large part of „Point of Sales“ articles.

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5. „Campaigns“ In „Mailing“ campaigns, selected articles of this category, e.g. sample mailings, mailing components, CD/DVD ROMs with high resolution data, etc. are permanently offered. Furthermore, possible purchase requisitions for importer-specific mailings can be handled there, as well as finishing costs. 5.1 The „Campaign information text“ Each campaign in ADOS has its own information text, which provides you with details such as order deadline, campaign period, minimum order quantities, contact persons, etc. This text is hidden by default and can be viewed by clicking on the function "Show info". View 2: Showing the campaign information text

By clicking "Hide info" you can deactivate the information text concerning the campaign again.

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Campaigns 5.1 The „Campaign information text“ View 3: Showing campaign information text, as well as hiding it

„Campaign information text“

5.2 Registering demand of Audi sales literature After you have selected a catalogue campaign under "Determination of demand", you can view the currently available AUDI sales literature. You must first select the language version of the requested catalogue in the sub-menu. Next you will be prompted to enter the required catalogue quantity. Finally, you can also order a WEB-PDF by placing a checkmark. IMPORTANT! Should you require your own language version, you must order a minimum of 2000 catalogues (AUDI AG). You will then receive the information for translations. World language versions (09, 18, 46, 50, 52, 60 and 75) usually have no minimum quantities. However, if the total order volume of a world language version is insufficient, the catalogue will not be printed. In such a case we will inform you about possible alternatives.

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Campaigns 5.2.1 Selection of language version View 4: Selection of catalogue language version during determination of demand

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Campaigns 5.2.2 Entry of required catalogue quantity, selection of corresponding Web-PDF, and registration of demand View 5: Filling the „Determination of demand“ shopping carts

Number of orders concerning this article

Add to the cart

Catalogue Quantities

Web-PDF

In addition to the printed catalogues, most of the Audi sales literature is also available in form of so-called „Web-PDFs". These are PDF files with 15 to 20 selected catalogue pages in the ordered language, which are made available to you for downloading in ACMS shortly after print release. The order basics for WEB-PDFs in ADOS are:

simultaneous order of a catalogue and WEB-PDF in a world version or parallel order of 2000 catalogues and WEB-PDF in an importer

version By using the according arrow button on position level or „Add to shopping cart“ at end of campaign, the purchase requisitions for production planning are taken into consideration. Finally, ADOS shows the purchase requisition to each article at the end of the line.

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Campaigns 5.2.3 Entry of required catalogue quantity, selection of corresponding Web-PDF, and registration of demand If you make an incorrect or incomplete entry you will receive an error message, indicating the position of your purchase requisition that has to be corrected or completed. View 6: Display of an error message

After correcting the purchase requisition accordingly, scroll to the end of the article overview and select "Add to shopping cart". Now your requirement figures are transferred to issue planning.

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Campaigns 5.3 Purchase requisition on „Point-of-sales“ articles View 7: Selecting a „PoS - determination of demand”-campaign

You select the required campaign by clicking on the campaign name, for example „Q5 PoS article“. The active campaign is marked by a preceding orange longitudinal line. By scrolling downward you can view the available articles of this campaign, their availability information, article numbers and prices. Enter the according material requirement to each desired article and then click on „Add to shopping cart“, so that your material requirements can be considered in production planning.

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Campaigns 5.3 Ordering „Point of Sales“ articles from standing offers By selecting a "Standing campaign" on "Campaign" screen, you can order "Point of Sales" articles that are permanently offered in ADOS. View 8: Selecting „PoS“ standing offer campaigns in collective view

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Campaigns 5.3 Ordering „Point of Sales“ articles from standing offers After selecting the campaign, for instance „A8“, the „Point of Sales“ articles that are continuously offered in ADOS appear. View 8.1: Ordering „PoS“ standing offer articles

„Traffic lights“

ADOS shows you the current status of availibility for each article by using the colours of a traffic light. These colours represent as follows: Green: the article is in stock Yellow: the article is available within limitations, part deliveries might occure Red: the article is currently out of stock

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Campaigns 5.3 Ordering „Point of Sales“ articles from standing offers View 8.2: Ordering „PoS“ standing offer articles

Add to the cart

Once you have entered the desired order quantities on all required „PoS“ articles, scroll to the end of the campaign and click on "Add to shopping cart" to reserve your orders. Alternatively, you can also place each order position individually into the shopping cart by pressing the according arrow button. If you wish to complete your order of standing offer articles now, click on "Go to shopping cart".

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Campaigns 5.3 Ordering „Point of Sales“ articles from standing offers Often photos appear left of the available „PoS“ articles; to receive a first impression they can be enlarged by clicking on the left mouse button. View 9: Enlarging article illustrations

By another „Left click“ on the enlarged article photo you can reduce it to its original size and continue the order process. To do so, enter the required article quantity into the „Quantity“ column of each article you wish to order.

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Campaigns 5.4 Assessment of demand for „Mailing“ articles View 10: Selecting „Mailing“ demand poll from “Campaigns view“

Select the required campaign by clicking on a campaign name that is listed under „Direct mailing“, for instance „Determination of demand Mailing Audi Q5 “. The selected campaign is marked by a preceding orange longitudinal line. By scrolling downward you can view the available articles of this campaign, their availability information, article numbers and prices.

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Campaigns 5.4 Determination of demand for „Mailing“ articles The information text contains details to the respective „Mailing“ campaigns, such as estimated costs of the individual mailing components, availability periods, mailing steps and mailing structure. View 11: Information text to campaign “Determination of demand Mailing Audi Q5 “

„Campaign information text“

By clicking button „Hide info“ or „Show info“ you can hide or show the information text.

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Campaigns 5.4 Determination of demand for „Mailing“ articles View 12: Purchase requisition in „Mailing“ campaign screen

Additional information in PDF-format

Enter the according material requirement of the desired mailing into the „Mailing“ campaign view, next select at least one corresponding individual mailing component by placing a checkmark in the respective checkbox. Please also pay attention to possible minimum order quantities for importer versions , which you can find in the information text where applicable. Should you go below this limit, an error message will be generated. After you have completed your entry, click on „Add to shopping cart“ and your material requirements will be considered in the production planning. Under the menu item „Print version of campaign“, additional information on the selected mailing campaign in PDF format can be accessed.

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Campaigns 5.4 Determination of demand for „Mailing“ articles View 13: Requesting the costs for translation and finishing in „Mailing“ shopping cart

1. Assembly of the Mailing components 2. request an offer for translation

You can view the costs for completing previously selected mailing components by arvato services by clicking on the checkbox „Pre-completion of order“. By placing a checkmark in the checkbox „Request an offer for translation“ you can request it from the production office.

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Campaigns 5.4 Determination of demand for „Mailing“ articles View 14: Entering a delivery date and a different delivery address in „Mailing“shopping cart

1.Specification of a delivery date 2.Delivery to a different consignee (you will be liable to pay the freight charges !)

In „Mailing“ shopping cart you have the option to specify a delivery date and delivery address. Please enter your regular company address as standard address here. Should you specify a different delivery address for the mailings, you will be invoiced for the transport costs.

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Campaigns 5.5 Operating options within the „Campaign“ screen 5.5.1 „Add to cart“ By clicking on the option „Add to cart“, the article quantities entered in the shopping carts prior to this are considered for production planning. View 15: Transaction „Add to cart“ in campaign view

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Campaigns 5.5.2 Reset form By using the button „Reset form“ your previous entries will be deleted. View 16: Function „Reset form“ in campaign view

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Campaigns 5.5.3 „Go to shopping cart“ By selecting „To the Cart“ you switch to „Shopping cart“ view, where you can look at campaigns in your shopping carts concerning assessment of demand, standing offer and mailings. View 17: Switching to „Shopping cart“ view in campaign screen

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Campaigns 5.5.4„Go to campaign overview“ This function returns you to the "Campaign" main overview. View 18: Return to collective view of campaigns

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6. The „Shopping cart“ By clicking on „Cart“ in the navigation bar or selecting the option „To the cart“ at end of „Campaigns“ screen you switch to the „Shopping cart“ view of ADOS. View 1: Selecting „Shopping cart“ view

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6. The „Shopping cart“ On the start screen of „Shopping cart“ overview you have the option to view the shopping carts broken down by „Assessment of demand“, „ Continuous offer“ or „Mailing“ by clicking on the corresponding section in the navigation bar or alternatively in the list which is located below the text. View 2: Selecting „Determination of demand“, „Continuous offer“ or „Mailing“ shopping cart

Selection of the cart types

The „Continuous offer“, „Mailing“ or „Determination of demand“ shopping carts remain empty until they have been filled in the relative campaigns. The „Shopping cart“ view contains only the part of your orders that have not been partially or completely dispatched. Continuous offers are articles that are permanently offered in ADOS, i.e. mainly „Point of Sales“ articles. Your order will be executed as soon as you have confirmed it in the „Standing offer“ area in the „Shopping cart“ view. Determinations of demand are first collected within a fixed period. Afterwards AUDI AG decides whether to produce the requested articles. If this is the case, an order is generated from your purchase requisition; typical examples for this are the catalogues of Audi AG and quattro GmbH.

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6. The „Shopping cart“ In „Mailing“ campaigns, selected articles in this category, e.g. sample mailings, mailing components, CD/DVD ROMs with high resolution data, etc. are permanently offered. Furthermore, possible purchase requisitions for importer-specific mailings can be handled there, as well as finishing costs. 6.1 „Determination of demand“ shopping cart After selecting the „Shopping cart“ option, and subsequently "Determination of demand“ you will receive a summary of the current content of your "Determination of demand" shopping cart, broken down by campaigns. The individual shopping cart entries are purchase requisitions, i.e. they are considered in production planning. If the requested article is produced, your purchase requisition turns into a firm order and you will receive a confirmation via e-mail from ADOS as soon as it is dispatched. In addition, this shopping cart position is removed and transferred to "Order history". 6.1.1 Entering delivery dates in „Determination of demand“ shopping carts You have the option to enter a delivery date in each position of your shopping cart. This date must be in line with the availability period. After simple selection of the date requested by you, this deadline is saved by „ADOS“ provided that it is within the specified availability period, and you subsequently pressed „Update cart“.

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The „Shopping cart“ 6.1.1 Entering delivery dates in „Determination of demand“ shopping carts View 3: Entering a delivery date

6.1.1 Entering different shipping addresses in „Determination of demand“ shopping carts Furthermore, ADOS offers you the option to assign different shipping addresses in relation to articles. For this purpose, move cursor to the address field to highlight it, and then confirm with left mouse click. If delivery is to take place to regular receiving address, you do not have to make any changes - this address is already specified as default value First make sure that you have maintained your address in the „Manage users“ area.

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The „Shopping cart“ 6.1.2 Entering different shipping addresses in „Determination of demand“ shopping carts View 4: Processing of delivery address

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The shopping cart 6.1.2 Entering different shipping addresses in „Determination of demand“ shopping carts In the following view you have the option to enter and store a different delivery address. Alternatively, you can select the company location or the regular destination address as destination in this template. View 5: Entering a different shipping address. Shipping to this address is subject to a charge, e.g. transport costs will be invoiced to you by the freight forwarder. You must acknowledge this by clicking on the checkbox. After this, the different delivery address can be selected and stored.

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The shopping cart 6.1.3 Selecting the company address in „Determination of demand“ shopping carts View 6: Selecting company location as shipping address. This address is identical for all users of an importer, and is maintained by the Audi Distribution Service. By clicking on the „choose“-button, this address is selected for the current shopping cart.

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The shopping cart 6.1.4 Selecting the user address in „Determination of demand“ shopping carts View 7: Selecting regular user address as destination. By clicking on the "choose"-button, this address is selected for the current shopping cart.

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The shopping cart 6.1.4 Entering different shipping addresses in „Determination of demand“ shopping carts View 8: The shopping cart after entry of different shipping address

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The shopping cart 6.2 „Continuous offer“ shopping cart After selecting the option „Shopping cart“ and then the section „Continuous offers “, you can view the current content of your „Standing offers“ shopping cart, provided that previously „Continuous offer“-articles have been added to the shopping cart. If this is not the case, you will see the shopping cart without any content. View 9: View of shopping cart „Continuous offers“

Here you have the option to check and/or edit your shopping cart. After you press „Place order“, i.e. after you have confirmed your order, it will be processed by the Audi Distri-bution Service and you will receive an order confirmation by e-mail and fax.

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The shopping cart 6.3 Deleting positions from „Shopping cart“ You can delete „Assessment of demand“ shopping carts within the order deadline by clicking on the action box of the article to be deleted, and next press the button „Delete all marked entries“. Once order deadline has expired this is only possible after consulting with Audi AG, provided that production of the corresponding article has not yet started. You can always make changes to positions of „Continuous offer“, as long as you have not sent the order yet. View 10: Deleting a shopping cart

6.4 „Update cart“ Any change or amendment of shopping cart positions, e.g. change of quantities, delivery date and/or comments must be confirmed via the function „Update cart“ , so that the entries can be saved in ADOS. Here you can also edit positions of your „Continuous offer“-shopping cart anytime until the order is sent.

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The shopping cart 6.4 „Update cart“ You may make changes to shopping carts for „Assessments of demand“ only within the order deadlines. Once deadline has expired, this is only possible after consultation with Audi AG and Audi Distribution Service. 6.5 „Reset form“ By means of „Reset form“ the „Assessment of demand“ shopping cart is reset to its original condition, i.e. all entries that you have not yet saved via „Update cart“ are discarded. 6.6 „Go to campaign overview" With this function you switch to campaign overview, which lists all current „Assessment of demand“- and „Continuous offer“-campaigns. 6.7 „Go to shopping cart overview" This function allows you to return to the start screen of the „Shopping cart“, where you can choose again between the summary of your "Assessment of demand" or "Continuous offer"-shopping carts.

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The shopping cart 6.8 „Print shopping cart“ View 11: Printout of current shopping cart

Selecting this transaction allows you to document your shopping cart via a printout.

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The shopping cart 6.9 „Send cart by e-mail“ View 12: Requesting summary of current shopping cart per e-mail

By clicking on „Send cart per e-mail“, you will receive the current content of the shopping cart by e-mail.

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The shopping cart 6.9 „Send cart by e-mail“ After selecting this function, ADOS will send you a summary of your current shopping cart via e-mail; see following example: View 13: Excerpt of a shopping cart summary from ADOS per e-mail

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7. Order history The order history allows you to check the status of your partially or completely delivered orders. To do so, you can specify the article description or order number as search criterion. Alternatively, you can search for your order by indicating the campaign. View 1: Searching for an order by providing the order number which is listed in the e-mail order confirmation.

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7. Order history View 2: Campaign-related order search (collective view)

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7. Order history View 3: Searching for an order by providing the article description (collective view)

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7. Order history All partially or completely delivered orders are at first shown in a collective view. This also applies if you previously entered selection criteria to limit the number of orders shown. To find out the precise status of your order, please click on the respective shopping cart. View 4: Selecting an individual order

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7. Order history The detail view of the order history shows you all delivered positions of an order, plus delivery note number of Audi Distribution Service. By clicking on this delivery note number you can view the dispatch details. View 5: View of all order positions, including delivery note numbers

Delivery note numbers of the Audi Distribution Service

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7. Order history After you have clicked on a delivery note number, you will receive information on the corresponding freight forwarder and tracking number (only available when shipping with UPS, DHL, Fedex and TNT), as well as delivery note date. In addition, you can download the delivery note as PDF file from here. View 6: View of delivery note details

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7. Order history Clicking on the button „Transport information“ in the collective view of the „Order history“ provides you with an overview of the average transit times for all available lanes in PDF format. This, however, is non-binding, i.e. in case of specific delivery date requirements please consult with Audi Distribution Service. View 7: Collective view of order history, including selection of „Transport runtimes“

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8. “Manage users” The „ADOS“ user administration provides key user with the following options: • Overview of all subusers • Creating new users • Issue of user order authorisation for POS articles, sales literature, Audi accessories

literature, communication resources of quattro GmbH, mailings, Audi training materials • Specification of available language versions 8.1 Overview of all subusers View 1: View of „User administration“

Subuser list

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“Manage Users” 8.2 Creating new users After pressing the button "Create new" in user administration, the key user must enter the following basic information on the new user: • Last name • e-mail address • User name • Password, and confirmation of password by repeating it View 2: Creating a new user accounts

Next, the key user must press the button „Create new“, so that ADOS can save the new user.

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“Manage users” 8.3 Issuing user order authorisations By clicking on the action boxes in the section named "User can order", the key user assigns the order authorisation for "Point of Sales" articles, "Sales literature", Audi accessories" literature, etc.. The subuser can order all the articles for which he has been authorised in this part of the user administration by checkmark. These authorisations are saved by ADOS as soon as the button „change“ has been applied. View 3: Assigning order authorisation for a „Subuser“

1. access to the Following Audi

2.Save the changes

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„Manage Users“ 8.4 Entry of a user-specific delivery address The key user can specify a separate delivery address for each user. To do so, he selects the "change" button in the „Address“ section of the user administration. View 4: Editing „User address“

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“Manage users” 8.4 Entry of a user-specific delivery address After this the key user can enter all required addresses on a separate screen. After clicking on „Save“ button, the user-specific destination address is accepted and shown in the user profile. View 5: Entering user-specific destination address

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“Manage users” 8.4 Entry of a user-specific delivery address View 6: Display of delivery address in user profile

IMPORTANT! If the user-specific delivery address differs from the company and/or user address listed in ADOS, the transport costs will be invoiced to you by the freight forwarder in case of shipment to this address.

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9 Logout The user can exit ADOS by using the "Logout"-option in the navigation bar. IMPORTANT! All changes or entries carried out in ADOS must first be saved by the user.

10. ADOS support If you have any questions concerning „ADOS“, please contact Mr. Jörn Stuhldreier or Mr. Axel Fenn of the Audi Distribution Service. Telephone: +49/(0)5241/80-42665 (Mr. Stuhldreier) or +49/(0)5241/80-42654 (Mr. Fenn) Fax:+49/(0)5241/80-6-42665(Mr. Stuhldreier) or+49/(0)5241/80-6-42654 (Mr. Fenn) E-mail: [email protected]

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