1

Sanet Jordaansanet.jordaan@travelguard.com

AIG Accident & Health South Africa

Travel Guard

Cats are so dramatic! 2

3

Travel Guard

AIG Travel Guard Training

Credit Card Top Ups

4

What’s new at Travel Guard?

The OVC USA Endorsement will be implemented today or tomorrowwith the Call centre. - So no more Underwriting questions to be completed byyour clients!! Jippeee!!

The following Travel Consultants has resigned:

Tamarin Byne from Cape Town and Margie Manser from Durban.

For assistance:

Sanet Jordaan 076 392 5213

Wybrandt Lubbe 082 568 1874

5

Travel Guard underwrites the following Bank Credit Card Top Up Products:

Diners American Express Standard Bank Nedbank SAA Voyager

6

Age Limits for Credit Card Top Up Products

Nedbank: 3 months – 74 years 75 – 84 years

SAA Voyager: 3 months – 74 years 75 – 84 years

AMEX: 3 months – 74 years 75 – 84 years

Standard Bank: 3 months – 75 years 76 – 85 years

Diners: 3 months – 74 years75 years and older (no age limit)

7

Travel Guard

Travel Insurance is insurance that is intended to cover medical expenses, baggage loss, delays, cancellation of journey, curtailment of journey and most importantly………..

Medical Evacuation, Repatriation & Transportation

incurred while traveling on an international journey.

8

Travel Guard

What is Automatic Travel Insurance?

By purchasing a public conveyance ticket with your Cheque / Credit Card, you automatically qualify for the automatic cover provided that the insured is from the age of 3 months up to an including 74/75 years. The Automatic cover primarily consists of emergency medical expenses, assistance benefits and personal accident cover. This cover is limited to trips that are up to 30 days long. The card number is the policy number.

9

Travel Guard

What Cover Does The Automatic Cover Provide?

• Emergency Medical & Related Expenses

• Injury

• Illness

• Travel Guard Assist ( Assistance Services Only)

• Medical Evacuation, Repatriation or Transportation (Actual Expense)

• Personal Accident Cover

• Accidental Death While On Public Conveyance

• Accidental Death While Not On Public Conveyance

Benefit Amounts Vary Per Card.

10

How do I determine which Credit Card Option to sell to client?

A &H South Africa - 2012 Budget 11

Mrs Steyn purchased her air ticket with a Nedbank Credit Card.

1. Identify which Nedbank Card did she use to purchase her air ticket. Was it a Nedbank Gold card, BOE Card or perhaps Classic Card?

2. Determine the age of the client.3. Does your client suffer from any pre-existing conditions?4. Confirm by making use of Travel Africa (under Downloads)

what will be covered under the automatic cover.

Once you have this information, you can continue to assist her with a Top-up option” to choose from.

Credit card Top Up age limits is 3 months – 75/75 depending on the Bank.

Automatic cover” can vary from 30 – 90 days depending on the Bank.

12

Nedbank & American Express Travel Insurance

13

Top Up Options:

A Card Holder May Top Their Automatic Cover By Taking Out Anyone Of The 3 Options Available.

The Cheque / Credit Card Had To Be Used In The Purchase Of The Public Conveyance Tickets.

Note That Pre-Existing Conditions will be covered up to specified age – 74/75 depending on the Bank.

Please note, even though pre-existing is available up to age 74/75, any cardiac or cardio vascular or vascular or cerebro vascular illness or conditions or sequelae thereofor complications that can reasonably be related thereto, will not be covered once client turns 70. _________________________________________________________________

What Do I Get When I Top Up?

The Insured Will Receive:

• Additional Emergency Medical Cover

• In-patient Excess Of R2000 Will Be Waived

• Inconvenience Benefits

Travel Guard Travel Insurance14

All Credit Card premiums is PER PERSON.

We’ve determined that Mrs Steyn is 72 years old, she purchased her ticket with a Nedbank Gold Card.

Should Mrs Steyn decide to select Option 3 with Pre-existing cover, she will receive R9 mil for medical cover and R20 000 for Cancellation, Curtailment and luggage. Let’s do a comparison: Should she have bought her air ticket with cash, she will have to choose a Generic Policy :

Nedbank Option 3 with Pre-existing Generic (from our brochure) with no pre-existing cover.

30 days: R1 517 R3 517

Option 3 without pre-existing cover R539 R3 517

15

Nedbank & American Express Travel Insurance

16

Nedbank & American Express Travel Insurance

17

Travel Guard

18

AIG Travel Africa

How to do a Credit Card Top Up quote for client online

1. Select New Quote2. Select Bank 3. Select Cover: Top

up 1, 2 or 3 etc

20

4. Select type of card, example5. Select dates for travel6. Select destination

Travel Africa Quote 21

22

Travel Guard

23

Travel Guard

What Do I Do If I Am 75yrs Of Age?

• A Senior Policy May Be Purchased, Subject To The Purchase Of The Public Conveyance

Tickets On The Credit / Cheque Card.

• Age Limit Applicable : 74 or 75yrs Up To & Including 84 or 85 yrs.

• Diners: NO AGE LIMIT

• Note That: Cardiac Conditions Will Not Be Covered If The Individual Is Over 70yrs Of Age

Or If The Illness Is Related To A Pre-Existing Medical Condition.

• Senior Do Not Receive Automatic Cover

• Maximum Number Of Days That One Can Be Insured For 90 Days.

A &H South Africa – 24

Example: Mrs Steyn is 82 years old.

Should Mrs Steyn be a happy 82 year old lady who wished to go on trip to Brazil to enjoy the Carnival, and She bought her air ticket with her Nedbank Classic Credit card, you will be able to provide Medical InsuranceFor her for up to 90 days.

PLEASE NOTE: Mrs Steyn will not qualify for the Automatic Insurance and needs to take out a Top Up for cover.

Comparison:

Top up: R1 228 Generic: R7 020 (cover limited to 62 days)

25

Lets discuss a few underwriting scenario’s

1. Nedbank Gold card belongs to Mrs Barry, she purchase a ticket for her neighbour who does not own a credit card, Mrs van Vuuren.   Mrs van Vuuren will qualify to purchase a top up

A &H South Africa - 2012 Budget 26

Mr Steyn is 77. She took out a Top Up product for maximum 90 days. He wishes to extend her trip.

Can she extend her Medical Insurance cover?

NO. Mr Steyn has reached the maximum amount of days for cover for her age.

You can only extend a person’s medical cover if under the age of 69 to a maximum amount of 365 days.

A &H South Africa - 2012 Budget 27

Payment methods for Credit Card Top ups and Generic Policies.

For Generic Products: Payment is to made either:

Directly from Clients Account into our AIG Bank Account (EFT)Should a policy be paid via EFT, the proof of payment together with the applicationform, should be send to the Call Centre to be issued. sacallcentre@za.aegisglobal.com

Client must provide his Credit Card details and you as Agent can issue on his behalf on the system.

Client can provide debit order details, and we will deduct money directly from clients account.

REMEMBER: When applying for any changes such as a extension or sports endorsement, you need to send the Instruction TOGETHER with payment method to the Call Centre.

28

Travel Guard

Medical Assistance 24/7 Command Center

Travel Guard assistance centres operate around the clock and are staffed with multi-lingual/multi-cultural specialists, medical personnel and a vast team of highly trained client service professionals. Our global reach, unparalleled service quality and proven operational capabilities give our clients and policyholders best-in-class client care.

Travel Guard 24 Hour Emergency Medical Assistance Line:

American Express & SAA Voyager Card Holders: + 44 1273 327 336

Nedbank Card Holders: + 44 1273 227 036

29

Travel Guard

Thank You

Any Questions??