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SmartMeter™ Delivering Customer Benefits

Jana CoreyDirector, Policy Planning

Integrated Demand-side ManagementPacific Gas and Electric Company

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Energy services to 15 MM people:

• 5.1 MM Electric customer accounts

• 4.3 MM Natural Gas accounts

70,000 square miles with diverse topography

20,000 employees

A regulated investor-owned utility

Ranked the greenest utility in the United States

Pacific Gas and Electric Company

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Electric Demand as Balancing Resource

Renewable Resources Balancing Resources

Smart Grid

Storage

Demand-side Resources

Back-upGeneration

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Traditional Demand-side Resources

Energy Efficiency

Demand Response

Conservation

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SmartMeter™ as Foundation

Automated meter reading for all gas and electric customers

– Over 5.5 million advanced meters installed; 10 million by mid-2012

– Hourly intervals for electricity; daily intervals for gas

Customer benefits today

Platform for future innovation

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Data Collector Unit

Radio Frequency Gas Network

Network AccessPoint

Radio Frequency Mesh Electric Network

Dual Network Architecture

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Solid-state technology

Integrated remote connect / disconnect, load-limiting switch

In-premise network gateway

RadioRadio

Basic Meter

Customer EnergyManagementNetwork

SmartMeter™Communications

Network

Using Advanced Communications

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SmartMeterTM Timeline

2005: 5000 Meter Pilot

2006: Full Deployment Launch

2008: Customer Online access to usage data

SmartRate

2009: Remote connect/disconnect

Outage management

2012: 10 million meters installed

10 million meters

Launch

Millionth meter

installed

2006 2007 2008 2009 2010 2011 2012

5.5 million meters

installed

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SmartMeter™ Program Benefits

Enable the Future

Put in place a platform for innovation

Choice and Control

Provide customers greater choice and more control over their energy bills

Customer Service

Provide customers more convenience and better, faster

service

Convenient meter reading

Faster power restoration

Remote connect/disconnect

Faster problem resolution

More accurate billing

Energy usage data

New pricing options like SmartRate

Automated customer energy management

Distributed generation and storage

Electric vehicles

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Secure customer access through PGE.com

Energy use by hour or day

View by billing cycle, month, or week

For SmartRate customers, colors designate critical peak, peak, and off-peak

Temperature overlay

77 BEALE STREET John Doe

Customers Can View Their Energy Use

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Details Provide Actionable Insight

SmartDaycolor-coded

detail

Temperatureoverlay

Daily use(by billing cycle,month or week)

Hourly use(by day or week)

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Recruitment

10,000 voluntary participants in 2008; 24,000 in 2009

Experience

2008: Across 9 called events, the average residential

customer achieved a reduction of 16.6%

2009: Across 15 called events, the average residential

customer achieved a reduction of 15%

Retention

90% of 2008 customers remained on the plan in 2009

95% of 2009 customers intend to remain on the plan in

2010

SmartRate empowers customers to reduce peak loads

Enables New Rate Plans

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2.5

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2:00

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10:0

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Ave

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Dem

and

(kW

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Normal Electricity Demand Electricity Demand with SmartRate

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Energy Alerts for Tier Increases

Early warning of high usage with enough time to react

• When actual usage-to-date crosses Tier 3, 4 or 5

• When usage is forecasted to cross Tier 3, 4, 5 by end of billing period

Delivered via:• Email• Text message• Outbound phone call

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Future: Personalized Energy AdviceComparative Norms

• Help customers understand their usage in the context of a bigger picture

• “What does one kWh mean?”

Deep Dive into Usage

• Interval usage patterns lead to insights on customer behavior

• Educate customers on how they use energy daily

• Incent customers to change their behavior and proactively manage their energy usage

Relevant, actionable tips

• Insights generated from interval usage can lead to personalized and actionable tips for the customer

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Future: Customer Energy Management

From utility into the home:

Timely price signals

Appliance / energy management control signals

From meter to utility:

Customer electric use

Customer energy generation (e.g. solar)

Appliance response to energy management control signals

Required Industry Developments

•Finalize functionality, security, and interoperability standards

•Rigorous testing of integrated solutions

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Device/Equipment Vendors

Application SoftwareVendors

Software Platform

VendorsSystems Integrators/

Service Providers

Embedded AutomationEmbedded Automation

Embedded AutomationEmbedded Automation

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Vibrant Energy Management Industry

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At PG&E, We Are Committed To Sustainability