CYPRUSSTEVE HEAPY CEO - JET2.COM & JET2HOLIDAYS

AGENDA- OUR BUSINESS- THREATS & OPPORTUNITIES- PACKAGE HOLIDAYS YOU CAN TRUST- CUSTOMER SERVICE- QUALITY & AWARDS- MARKET STATS & FLEET COMPARISON- HOLIDAYS PRICE COMPARISON

OUR BUSINESS

PART OF THE DART GROUPDart Group PLC is a Leisure Travel and Distribution & Logistics group specialising in:

• The provision of ATOL licensed package holidays by our tour operator, Jet2holidays®,

• Scheduled leisure flights by our airline, Jet2.com®, to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities; and

• The distribution, by Fowler Welch®, of fresh produce, and temperature-controlled and ambient products throughout the UK, on behalf of retailers, processors, growers and importers.

The Dart Group PLC has a heritage of over 40 years, dating back to 1971

DART GROUP YEAR END RESULTS

Dart Group Year Ended 31st March 2018:

Turnover was £2,391.8m; a 38% increase from 2017.

Underlying (EBITDA) was £242.5m for 2018 (£190.0m, 2017).

Underlying profit before FX revaluations and tax was £114.6m (£101.0m, 2017).

The group’s net cash position at the 31st

March 2018 was £202.0m (£168.5m, 2017).

The group had net assets of £528.9m (£431.4m, 2017).

THREATS & OPPORTUNITIES

THREATS

Competition

Capacity

Low fares

Dynamic Packagers

Economy

Inflation

Interest Rates & Debt

Taxes

Unemployment

Brexit

Exchange Rates

OPPORTUNITIES

Tour operator competitors have shrunk in Cyprus

Ryanair are distracted

We have a unique business model

Jet2holidays customers tend to be more loyal

We are very strong financially and well protected against a downturn

We have the best customer service in the industry

“PACKAGE HOLIDAYS YOU CAN TRUST”

IT’S MORE THAN JUST A SLOGAN

5 LARGEST ATOLS – 2013-2019 CHANGES

Position 2019 ATOL Position 

2013 ATOL Change

TUI UK Ltd 1 5.4m 1 3.98m +1.42m

Jet2holidays 2 3.81m 8 0.32m +3.49mThomas Cook Tour Operations

Ltd.3 2.5m 2 3.88m ‐1.38m

On The Beach Ltd 4 1.3m 9 0.30m +1m

Expedia, Inc 5 1.2m 3 0.48m +0.72m

CUSTOMER SERVICE INNOVATIONS

34 brand new Boeing 737-800 NG aircraft in a fleet of 100 aircraft.

Award winning call centre. Answers all calls within 80 seconds. Converts at over 50%

More airport customer helpers – more control of the customer journey

More overseas customer helpers

Every one of our 12,000 colleagues receives mandatory customer service training

24 Hour Customer Helpline

Free Resort Flight Check-In

CUSTOMER SERVICE TOUCH POINTS

FREE RESORT FLIGHT CHECK-IN Extensive FREE service allowing customers to check-in for

the airport at their hotel

Free Resort Flight Check-In trialled in Benidorm inSummer 2015.

In Summer 2016 the service extended to Majorca andTenerife, soon followed by Lanzarote, Cyprus and Costadel Sol.

From Summer 2018 all 4 Canary Islands were served,making the service available across 9 destinations.

For Summer 2019 Costa Brava has been added.

In total Free Resort Flight Check In will be available in 271hotels & 50 in Cyprus

Free Resort Flight Check-In alone employs 618 staffutilising 66 Jet2holidays branded trucks

JET2.COM & JET2HOLIDAYS QUALITY & AWARDS

RECOMMEND VS COMPETITORS

Source: Large scale independent survey conducted by Trinity McQueen with Northern & Southern Leisure Travellers in the UK. Dec 2018

0%

5%

10%

15%

20%

25%

30%

0 1 2 3 4 5 6 7 8 9 10

How likely are you to recommend your Tour Operator (out of 10)?

Jet2holidays First choice Thomas Cook Thomson / TUI On The Beach

customers rateJet2holidays 9 or

10 out of 10

1 in 2

RECOMMEND VS COMPETITORS – BRAND ATTRIBUTES

Source: Large scale independent survey conducted by Trinity McQueen with Northern & Southern Leisure Travellers in the UK. Dec 2018.

0%

10%

20%

30%

40%

50%

60%

70%

80%Fun

Puts their customers first

Offers cheap holidays

An expert in their field

Down to earth

Has convenient flight times

Has flights that leave on time

Offers excellent service

Honest

Offers a good mix of destinations

Offers a wide range of hotels

Trustworthy

Good Value

Is a successful company

Relevant to people like me

Easy to deal with

Professional

Friendly

Jet2holidays First Choice TUI Thomas Cook On The Beach

On every single customer

satisfaction measure Jet2holidays beats

its competitors

JET2HOLIDAYS NET PROMOTER SCORE SUMMER 2018

65% 65% 66%63%

48%

60%

0%

10%

20%

30%

40%

50%

60%

70%

Jet2holidays Overall Cyprus PFO LCA AYT DLM

JET2.COM AWARDS

SPAA AWARDS

Best Holiday Airline (2011, 2012, 2013, 2014,2015,2016,

2017 & 2018)

TRAVEL WEEKLYGLOBE AWARDSBest Short Haul Airline

(2012,2013,2014,2017, 2018 & 2019)

SUN TRAVEL AWARDS

The Sun's Editor's Choice Award

(2018)

GLASGOWAIRPORT AWARDS

Airline of the Year(2016 & 2018)

GROUPTRAVEL AWARDS

Best Airline(2014, 2015, 2017, 2018)

TRIPADVISORBest Airline – UK (2017 & 2018)

Best Low-Cost Airline – Europe (2017 & 2018)(2018)

Top Ten Airlines Best Economy Class –Europe of the World – 7th (2018)

WHICH?Top Ranked UK Airline

‘Recommended Provider’ Status in Which?

Annual Airline Survey (2016 & 2017)Travel Brand of the Year (2018)

UKCSI Highest ranked airline,

coming 25th out of 250 UK companies

(2018)

GROUPTRAVEL AWARDS

Best Airline(2014, 2015, 2017, 2018

OAG ON-TIME PERFORMANCE

5* & Most Punctual UK Airline(2017)

SKYTRAXUK’s Most Loved Airline

(2016)

FEEFOTrusted Service Award

(2018)

Gold Trusted Service Award (2019)

NI Travel AwardsBest Airline to Europe

(2018)

JET2HOLIDAYS AWARDS

SILVER TRAVEL AWARDS

Best Short-Haul Operator (2017 & 2018)

WHICH?Travel Brand of the Year (2018)

SUN TRAVEL AWARDS

Best Short-Haul Operator (2018)

The Sun's Editor's Choice Award (2018)

TRAVEL WEEKLYGLOBE AWARDSBest Short Haul Operator

(2016 ,2017,2018 & 2019)Best Trade Friendly Brand (2018)

Favourite Short Haul Operator of the Year (2018)Best Trade Sales Team (2019)

UKCSIHighest ranked tour

operator, coming 20th out of 250 UK companies

(2018)

INDEPENDENTTRAVEL EXPERTS (ITE)

Business Partner of the Year (2016)

Trade Team of the Year (2017)

ELITE TRAVEL GROUPCONSORTIA AWARDS

Best Trade Website(2017 & 2018)

Best Trade Team(2018)

SPAA AWARDSBest Overall Operator (2014,2015,2016

& 2017)Best European Short Break Provider –

Jet2CityBreaks (2016)Best Mainstream Short Haul Tour

Operator (2015,2016,2017 & 2018)

NI TRAVEL AWARDSBest Package Tour Operator (2015,

2016,2017 & 2018)Best Internet Booking System

(2015,2016,2017 & 2018)Best Sales Support to the Northern Ireland Travel Trade (2015 & 2016)

TRAVEL BULLETINSTAR AWARDS

Best Short Haul Tour Operator (2017)Best Family Holiday Operator (2018)

TOURISM AWARDCANARY ISLANDSAward for Sustainability & Marketing of Islands in the

UK (2017)

ADVANTAGECONSORTIA

AWARDSBest Trade Team

(2016)

FEEFOGold Trusted

Service Award(2018)

TRUST PILOT

MARKET STATS & FLEET COMPARISON

THE UK MARKET TO CYPRUS S19

Summer 19 performance to date: Jet2holidays vs the Package Market (source GFK)

Overall Market -3.5%

Year on Year-8%

UK PACKAGE MARKET (exc J2H)

Year on Year+10%

Jet2holidays

THE UK MARKET TO PAPHOS S19

Summer 19 performance to date: Jet2holidays vs the Package Market (source GFK)

Overall Market -3.6%

Year on Year-9%

UK PACKAGE MARKET (exc J2H)

Year on Year+11%

Jet2holidays

THE UK MARKET TO LARNACA S19

Summer 19 performance to date: Jet2holidays vs the Package Market (source GFK)

Overall Market -3.4%

Year on Year-7%

UK PACKAGE MARKET (exc J2H)

Year on Year+9%Jet2holidays

CAPACITY CHANGES TO CYPRUS S17 – S19FLIGHTS PER WEEK

LCA + PFO TCX TUI Jet2

S17 31  61  35 

S18 26  61  48 

S19 25  61  56 

S18 vs S17 ‐5  ‐ +13 

S19 vs S18 ‐1  ‐ +8 

S19 vs S17 ‐6  ‐ +21 

JET2HOLIDAYS HOLIDAY SALES PRICE COMPARISON

JET2HOLIDAYS HB / AI SELLING PRICE COMPARISON

£1,474

£1,263

£1,438

£1,242

£883

£1,189 £1,193

£1,550

£1,199

£1,105

£948 £970

£1,221

£1,350

£0

£200

£400

£600

£800

£1,000

£1,200

£1,400

£1,600

PFO LCA AYT HER ACE TFS PMI

HB - 3* HB - 48HB - 5* AI - 3*AI - 4* AI - 5*

* S19 Actual Selling Prices based on 7nt MAN on 10/02/19

THANK YOU