1© SYS-ED/Computer Education Techniques, Inc. Becoming a More Effective Teacher Project: Effective...

1 © SYS-ED/Computer Education Techniques, Inc.

Becoming aMore Effective Teacher

Project:Effective Knowledge Transfer….


Improve the Service We Offer/Be in Compliance with the Law

SYS-ED wants to evaluate/improve our ability to provide effective knowledge transfer by applying the classic principles and methodologies from the Marshall Boyler (MB) hand-out and lecture notes using a comprehensive range of teaching medium.

SYS-ED is in the process of being registered as a computer training facility (i.e. school) by the New York State Department of Education.


SYS-ED is Committed to:

Helping organizations develop specialized expertise in applications and systems software.

Enabling IT professionals to remain state-of-the-art and be more successful at their jobs.

Providing midsized and small businesses with the skillset to utilize software technologies for improving employee productivity and growing their business.

Additional information available fromwww.sysed.com and www.computeredtech.com.


Motivation and Philosophy

We want to do our very best to do computer training right!

We are always looking for ways to improve our knowledge transfer capabilities.

Every student can learn; not at the same pace, not in the same way, and probably not with an identically measurable result.


Technology and the State of the Market

The nature of software and computer training is changing.

There are technological and economic factors on a global level impacting: Software development. Marketing/packaging of the software

(e.g. distribution). Intellectual property and anti-trust. Computer training – learning via the Internet.


Strategy and Motivation

SYS-ED is positioning itself as:1. An organization which adheres to the

recognized principles of education as mandated by the New York State Department of Education.

2. As a viable alternative to the training being offered by the software companies.


SYS-ED: CollectiveExperience and Expertise

SYS-ED courseware has been developed by technologist entrepreneurs, consultants out in the field, professional text book authors, and by salaried staff.

SYS-ED/Computer Education Techniques, Inc. collective experience as consultants and its courseware library spans the onset of modern data processing.



Computer Education Techniques, Inc. was established in 1982 and purchased SYS-ED, the training services division of Integrated Computer Software.

1960’s: SYS-ED’s founder, Robert Blumfeld, did pioneering work with the initial releases of CICS at the New York Times and his association with Ed Yourdon, a contemporary and colleague at the company, resulted in a cross fertilization with the new techniques in structured analysis/design.

1970's, Mr. Blumfeld played a major role in the development of instructor-led training at On-line Software International and was a co-founder of Verhoef Information Packages.

Consultants who were involved in first generation coding and debugging of programming languages (COBOL, Assembler Language, PL/1, FORTRAN, RPG) and VSAM, IMS, and CICS have done courseware development and taught courses for SYS-ED at client locations and continue to do so.



SYS-ED has consistently made the effort and spent the resources to monitor trends in the industry and master software technology.

As consultants, we have used each successive generation of software technology.

And equally as important, categorize and develop content to be used for effective knowledge transfer in addressing specific operating objectives.



Few software companies, let alone consulting and training companies, have the inventory of courseware, sample programs, workshops, and training aids.

SYS-ED has a Knowledge Transfer Roadmap at the following url:

http://www.sysed.com/KnowledgeTransferRM.htm


SYS-ED Courseware and Training Aids:David Shapiro - 25+ Years with the Company

Pacifico Lim, CICS, COBOL, DB2, and IBM systems software.

Shaku Atre/Atre International Consultants, Inc., IMS, IDMS, DB2, and ADABAS.

Andy Novick, Visual Basic and Structured Analysis/Design.

Robert Heydt, DB2.

David Shapiro has developed and edited courseware in conjunction with the following consultants and text book authors:


SYS-ED Courseware and Training Aids:David Silverberg - 20+ Years with the Company

David Silverberg, wrote an acclaimed DB2 Systems Performance book as part of the Jay Ranade Series for McGraw Hill.

He has been on several industry standard committees – FORTRAN, COBOL, etc.

He has an international reputation for excellence in programming languages and IBM mainframe systems software.


SYS-ED Courseware and Training Aids:Shapiro and Silverberg

In their 15 years together, Shapiro and Silverberg have collaborated on well over 600 courseware products and training aids.

http://www.sysed.com/KnowledgeTransfer/CompanyMission.htm

Each also selectively accepts and develops courseware projects on their own.


SYS-ED Courseware and Training Aids:

Samples can be viewed at:

Reference Cards:http://www.sysed.com/RefCards.htm

Courseware:http://www.sysed.com/QCAll.htm


Coalition Teacher Training Programs/Coalition of New York State Career Schools

SYS-ED directors, wear many hats and are also teachers and courseware developers.

We are applying the principles and theory of this Course III: Becoming a More Effective Teacher in conjunction with the workshops in Course I: Methods of Occupational Instruction - Marshall Rose hand-out and Kenneth D. Moore text book.

Dave Shapiro will be taking Course #2: Managing the Classroom in the spring 2005.


Coalition Teacher Training Programs/Coalition of New York State Career Schools

We will integrate these courses with our instructor training programs.

Dave Shapiro and Dave Silverberg will be the first individuals from SYS-ED attending these courses.

We both welcome the opportunity to apply these standards to our courseware and improve our ability to provide effective knowledge transfer.


Curriculum Submission to New York State Department of Education

SYS-ED will be submitting curriculum from the NRV: Nationally Recognized Vendor list.

SYS-ED will also be submitting curricula in areas where we have a proven expertise and there is minimal existing certification standards.

Programming languages: COBOL, Assembler, REXX, PL/1, FORTRAN

Mainframe programming skills:TSO/ISPF, JCL: Job Control Language, CMS, VSE/JCL

Mainframe systems software:VSAM, CICS, DB2, IMS

Open standards software


Curriculum Submission to New York State Department of Education

Shapiro and Silverberg Opinion:Software companies frequently do not adhere to the principles and methodologies stated in the Coalition Teacher Training courses – in their courseware, instructor-led courses, and distance and e-learning technologies.

SYS-ED will apply these principles and selectively submit its courseware to the Bureau of Proprietary School Supervision for review as New York state approved curriculum.

We welcome the opportunity to have the New York State Department of Education pass judgment and require that standards be applied to our courseware and teaching.

Our ultimate goal is to be recognized as an alternative training supplier and present the consumer with a choice other than the source software company.


Pedagogy - Children

DS opinion: the new knowledge transfer medium will be well suited to children.

However, a child may well not have the motivation or maturity to effectively utilize the different training medium.

DS – has minimal experience in this area; aside from my own children.


Andragogy - Parents

DS opinion: That most of the new knowledge transfer medium are much more better suited to children (pedagogy) rather than the adult learner.

For example: Use of the Internet, typing skills, visual motor skills required for data manipulation, etc.


Teachers as Facilitators

The teacher will not only serve as a facilitator; but also as the maestro who will be utilizing an orchestra of different knowledge transfer medium in a classroom or virtual classroom.


Reactions to Leadership and Authority

Authoritarian Democratic Laissez-Faire

Each of the 3 leadership styles can be applied to the implementation of new and multiple knowledge transfer medium:


Group Process in a Class Setting- Early Stage

A hybrid utilization of the different knowledge transfer methodologies may well be appropriate.

Be careful not to make it a hodge-podge.


Group Process in a Class Setting- Early Stage: Honeymoon Phase

DS opinion: e- and distance-learning, in particular, and the new knowledge transfer medium are not intended for a group process and the “Honeymoon Phase” will not necessarily apply to a group.


Group Process in Middle Stages

DS has minimal experience in this area with respect to the utilization and mixing and matching of multiple knowledge transfer medium in the middle stages of the group process.


Group Process in aCounter-Dependent Stage

DS has minimal experience with respect to utilization and mixing and matching of multiple knowledge transfer medium in the middle stages of the group process.


Group Process in a Counter-Dependent Stage - Resolution Stage

DS has minimal experience with respect to the utilization and mixing and matching of multiple knowledge transfer medium in the counter-dependentstage-resolution stage.


Models of Adult Learningand Development

DS opinion: With respect to the utilization of new learning transfer medium, age and more specifically a base generational skillset will play an important role.

e.g. 50 years of older experience with a slide rule.

e.g. 70 years of older for the most part will not have keyboards skills.


Jung’s Life Stages

Jung’s Life Stages will play a critical role in the selection of the knowledge transfer medium.


Maslow’s Hierarchy ofNeeds and Information

Maslow’s Hierarchy of needs and information will play a role in the selection of the appropriate knowledge transfer medium.

DS opinion: In relation to the computer training that SYS-ED will be providing, we don’t think it will be very important.


Loevinger’s Hierarchy of Ego,World View and Relationships

DS has minimal experience with respect to e- and distance-learning technologies as knowledge transfer medium.

SYS-ED is in the process of experimenting with e- and distance-learning technologies.


Knowle’s Theory of Andragogy

DS opinion: The implication of Knowle’s theory of Andragogy has an interesting implication.

It could be argued that MB bullet points describe the framework of the Internet and the concept of world wide web.

However, most adults 50 years of age or older would not be comfortable with the components which comprise the internet – physics, computer hardware, computer software, and the Internet protocols, etc.

On a conceptual level this incongruity will have significant implications with respect to the utilization of web based training medium. And at some level would be an interesting topic for a research paper (Who has the time!).


Cognitive Learning Theories

DS Opinions: There will be two key elements in

cognitive learning theory:1. Age of the student2. Application of multiple training medium

From a standpoint of demographics, the line of demarcation would probably be an age in the early 40’s.


Classroom Realities

This will be a critical component when it comes to student’s ability to learn.

DS opinion: A similar argument could be made with respect to using a knowledge transfer medium which is not well matched to the way a student learns.

Classrooms realities should be well suited to both the knowledge transfer medium and the way that people learn.


Bad Implementation ofCognitive Learning Theories

Based upon a review of software companies e- and distance-learning products, we have come across no reference to any quantitative or empirical data.

However, Microsoft advertisements frequently make statistical claims on how well students learn their software products.


Good Implementation ofCognitive Learning Theory

Based upon a cursory review of software companies e- and distance-learning products, We have seen no reference to any quantitative or empirical data.

However, there are always claims made with respect to a promise of quality guarantee in terms of student achievement after attending a course.


Student Centered Strategies

SYS-ED has minimal experience with personalized student centered strategies. We work with the information technology directors, project leaders and training managers from Fortune 1000 companies, government municipalities, consulting companies, and health-care organizations. They establish the course content, performance objectives, examples, and workshops. The students are responsible for completing evaluation forms at the end of the course.

At the client’s discretion, there will be a pre and post course assessment.

Using our experience as consultants as a knowledge base, we have put self-assessment questions on our websites.

http://www.sysed.com/assessmentswithsolutions.htm


Instructivist Approach - Traditional

This is the approach that SYS-ED is submitting to the New York State Department of Education with respect to submission of its own curriculum and courseware.


Constructivist Approach

In terms of SYS-ED courses, all the requirements and expectations of a student’s learning is done during class hours in the training room.


Surface versus Deep Learning

SYS-ED courses are intensive skill-based courses based upon a student demonstrating a mastery of the subject, both in class and back on the job, by performing specific computer related tasks such as installing a network, writing a computer program in a specific language, etc.

SYS-ED courses make extensive use of training aids: reference cards, diagrams and sample programs, etc. They have been developed and proven to work out in the field by our consultants.


Bloom’s Taxonomy

DS opinion: This should be applied to any knowledge transfer medium.

Do software companies adhere to it in their source documentation, instructor-led courses, e-learning, and distance-learning products?


Using Constructivist Learning

DS statement: To a large degree a SYS-ED 4- and 5- day

instructor-led course follows the MB bullet points.


Improving the Learning Environment

DS opinion: The different knowledge transfer media will have a significant role in improving the learning environment. However; it will be expensive in terms of money and resources!


ARCS – Measure of Success

Attention Relevance Confidence Satisfaction DS opinion: It will be extremely

important that a knowledge transfer medium be applied to these four criteria.


Individualizing theInstructivist Curriculum

The next generation of knowledge transfer medium will be well suited to “individualizing the Instructivist Curriculum”.


Constructivist Project Guide

SYS-ED does periodically conduct 6-week entry level training programs. These programs are typically for entry-level and COBOL programmers.

We do adhere to the MB bullet points; they work well.

We are in the process of applying it to the next generation of knowledge transfer medium.


Models of Teaching

SYS-ED is in the process of evaluating implementing, and adapting the teaching models – instructive, cognitive, and constructive – to our courses, inclusive of the new knowledge transfer medium.

We will be submitting curriculum to the New York State Department of Education for approval.


Conclusions

Make every student feel that you truly want them to learn.

Recognize that the foundation of any learning (we refer to it as knowledge transfer) is based upon the classical foundation – reading, writing, and arithmetic, and at a more fundamental level – the 5 senses – sight, hearing, smell, taste, and touch.


Conclusions

Become adapt at recognizing the abilities and strengths of the student early in class, or optimally prior to the start of the class and match the classical theory to the appropriate knowledge transfer medium.

We as teachers need to become the master/expert of each medium; that is a difficult; and some would say an impossible task. Although, it is critical that we make the effort in order to go up our learning curve. we have found it critical that the student truly believes that the teacher wants him/her to learn. However, we do have to observe the interaction that each student has with a knowledge transfer medium and whenever possible measure the pre and post course knowledge level of the student.


Conclusions

Effective knowledge transfer, regardless as to the training medium, will always be best achieved through honest effort on the part of the instructor and student.

It is critical to match the appropriate knowledge transfer techniques/methodology/tool to the students ability to learn.


Conclusions

Different people learn differently! With respect to instructor-led presentations;

it can be difficult to address and implement a satisfactory solution on the fly.

The best way to achieve effective knowledge transfer is by applying the classic teaching methodologies and the experience passed on by MB – anecdotes and short stories in this class.


Conclusions

With respect to the new training technologies, we are in the process of evaluating the software companies code, software products, documentation, and course offerings.

As an MBA, I am well aware that the primary motivation of a software company is to make a profit.


Conclusions

As an instructor in a New York State Department of Education regulated school, it is essential to evaluate the source software company’s course offerings in relation to accepted and classical training theory. And most importantly how the student can learn.

It is our opinion that there may be certain similarities and benefits to be realized in terms of effective knowledge transfer in the fields of music and linquistics and training methods which can be used in training people to write computer programs.


Conclusions

Thank you MB for providing the insights from your many years of teaching experience. We have already begun to apply them to enhance and augment our learning curve. We don’t have all the answers; but every knowledge transfer format and medium utilized at SYS-ED from this time forward will also be applied against MB rules: Good teachers borrow; great teachers steal. Identify the personality types of students. The only thing that is important to a teacher is students. The responsibility of the teacher is to provide quality

teaching.


Conclusions

With respect to the new technologies, we are all going up our learning curve together!

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