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Telecommunications and the Government of Ontario

Marty GallasCorporate Chief

Infrastructure Technology ServicesMinistry of Government Services

October 25, 2010

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Agenda

• Background and Evolution

• Challenges

• Strategy

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Welcome to Ontario

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Government of Ontario Overview– Personal

• Health care• Marriage/divorce• Children• Employment• Automobile events• Identification• Tax• Education• Vacation• Recreation• Housing/property

– Business• Workplace safety• Business registration• Labour• Advice• Tax

– Stewardship, Development and Security• Natural Resources• Northern Development• Courts• Law enforcement/policing• Corrections

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OntarioEastern Region

• 71 Cities/Towns• Top 10 Cities/Towns = 90% of

Region• Top 3 = 74% of Region

(Kingston/Ottawa/Peterborough)

Eastern Region• 71 Cities/Towns• Top 10 Cities/Towns = 90% of

Region• Top 3 = 74% of Region

(Kingston/Ottawa/Peterborough)

Southwest Region• 92 Cities/Towns• Top 10 Cities/Towns = 79% of

Region• Top 3 = 47% of Region (London/St.

Catharines/Hamilton)

Southwest Region• 92 Cities/Towns• Top 10 Cities/Towns = 79% of

Region• Top 3 = 47% of Region (London/St.

Catharines/Hamilton)

Ontario Public Service• 67,000 FTE’s (estimate)• 328 Cities/Towns• 95% of OPS = 65 Cities/Towns• Top 10 Cities/Towns = 67% of OPS• GTA = approx. 65% of OPS

Northern Region• 98 Cities/Towns• Top 10 Cities/Towns = 90% of

Region• Top 3 = 63% of Region

(Orillia/Sudbury/North Bay)

Northern Region• 98 Cities/Towns• Top 10 Cities/Towns = 90% of

Region• Top 3 = 63% of Region

(Orillia/Sudbury/North Bay)

North West Region• 33 Cities/Towns• Top 10 Cities/Towns = 97% of

Region• Top 3 = 76% of Region (Thunder

Bay/Kenora/Dryden)

North West Region• 33 Cities/Towns• Top 10 Cities/Towns = 97% of

Region• Top 3 = 76% of Region (Thunder

Bay/Kenora/Dryden)

OPS Staff Distribution

GTA• 34 Cities/Towns• Top 10 Cities/Towns = 96% of

Region• Top 3 = 83% of Region

(Toronto/Oshawa/Downsview)

GTA• 34 Cities/Towns• Top 10 Cities/Towns = 96% of

Region• Top 3 = 83% of Region

(Toronto/Oshawa/Downsview)

Data as of December 2007Data as of December 2007

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Background

• Prior to 1998, the Ontario government had many different I&IT systems / organizations serving each ministry

• 1998 Information and Information Technology (I&IT) Strategy created IT Clusters and started to move towards a common infrastructure (e.g. the network)

• In 2004 the e-Ontario Strategy was approved to complete the consolidation and….

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eOntario Strategy

• Enterprise Systems (Payroll, HR, Finance)

• One Central Infrastructure Organization– From 8 Help Desks to 1 Service Desk– From 8 email systems to 1– 1 Network – Datacentre consolidation and virtualization

• I&IT Clusters - ministry business solutions

• Outcome: $100m annual savings

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Current Data Centre Environment

• 4,100 physical servers and 2,500 virtual servers in 12 Data Centres

• 2,000 applications including legacy applications that need refresh

• New tier 4 data centre built in Guelph

• Multi-year transition underway

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Telecommunications and IT• Supporting 1,600 government service locations

• 900 telephone systems (Centrex, key and PBX systems)

• 115,000 telephones/lines (57,000 lines of Centrex)

• 177M minutes of long distance

• Over 27M minutes of Contact Centre

• 122,000 data ports / 2,000 circuits

• 373 radio towers, 30,000 pieces of user radio gear

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Evolution of the Network

• Pre-2000 a Multi Protocol Router (MPR)

• Outsourced - Integrated Network Project • First true enterprise government wide network• Completely outsourced solution with EDS as integrator

• Re-tendered Network 2006 • Managed service contract awarded to TELUS• Integrator role shared with TELUS• Significant savings

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Current Network Environment

Network services:

• Includes primary services:– Local Area Network (LAN)– Wide Area Network (WAN)– Remote Access Service (RAS)

• Also includes Internet access, firewalls and network core services.

• Network evolution needs to support IP telephony and Unified Communications.

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Lessons Learned

• Governance – There needs to be a clearly defined governance model to provide reliable and predictable enterprise services.

• Visibility – It is important to have network oversight monitoring capability.

• Decision Making – It is imperative to have internal capacity / intelligence to make informed choices.

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Current Voice Telecom Environment

Service Central Managed Ministry ManagedCentrex 42,000 lines 15,000 lines

PBX 18 systems 10,000 lines 280 systems 32,000 lines

Key Systems None 560 systems 14,000 lines

Voice Mail 35,000 mail boxes Inventory in progress

Contact Centre 27M minutes per year

300,000 emails

Inventory in progress

Long Distance 156M minutes per year

Audio Conference 300,000 per year

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Challenges

Voice Telecommunications

• We have “one of everything”

• No enterprise view of assets

• Many different administrative processes

• Managing a collection of disparate systems

• Introducing IP telephony to the environment

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Challenges

• Data Network

– Very limited opportunity to use technologies that rely on Quality of Service (QoS) capability

– Legacy technology used for lower speed circuits

– Collaborating with agencies and the broader public sector to share facilities and services

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Priorities

• Government / Ministry priorities• Service Guarantees – Service Ontario• Modernizing Legacy Applications• Public Safety• Green Ontario – IT strategy • Sustainable IT infrastructure• Increase online collaboration between

distributed worksites• Cost effective solutions / service delivery

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Enterprise Class Data Centre

Guelph Data Centre – Front View

Main Entrance Lobby Raised Floor

GUELPH DATA CENTRE TRANSITION UPDATE

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Guelph Data Centre - Building Features

GUELPH DATA CENTRE TRANSITION UPDATE

BUILDING AREABUILDING AREA

247,867 sq ft (approx)

• 1 storey building with 2 storey components

SITESITE AREAAREA

26 acres (approx)

• Adjacent to conservation area

RAISED FLOOR AREARAISED FLOOR AREA

30,000 sq ft

• Can be expanded to 60,000 sq ft

• Designed for 125 watts per square foot

ADDITIONAL BUILDING FEATURESADDITIONAL BUILDING FEATURES

• High Availability

• Highly Secure

• LEED Certified

• Energy Efficient

• Uptime Tier 4 Certified

• Highly Flexible

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Beyond eOntario 2008-13

• More Reliable, Cost Effective IT Solutions

• Convenient, Accessible Service Delivery

• Improved Information Management

• More eCitizen Engagement & eCollaboration

• Dependable, Professional I&IT Staff

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Thank you