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Nuance SpeechAttendantTM

November, 2010

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Nuance is the leading manufacturer of speech enabled products.

They service a number of different market sectors: Automotive Industry – in car navigation systems; e.g. BMW and FORD Education – Dragon Naturally Speaking (accessibility software),

Dragon Dictation and Dragon Search – available for mobile devices etc.

Health care – clinical dictation Business – call centers Personal - add on navigation systems e.g. Tom Tom

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Who is Nuance

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Nuance SpeechAttendantTM is an application that allows callers to speak the name of the party they wish to contact and will get transferred to the correct party without the need for “operator” intervention.

The Nuance SpeechAttendantTM Application is to be used by internal and external customers to navigate the University’s directory to reach staff, faculty members or departments. This is accomplished by a series of call flows scripted and designed to allow callers to use spoken commands to reach party they are calling without the need for an operator intervention.

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What is Nuance SpeechAttendantTM

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Speech enabled call processing for Staff, Faculty and Departments

Internal and external calls to the University

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Included in the SpeechAttendantTM

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Speech enable call processing for Students

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Not Included in the SpeechAttendantTM

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When you dial….905-525-9140 you will hear:

“Welcome to McMaster University. Please listen carefully as our options have changed. If you know the five-digit extension number of the person you wish to reach, you may dial it at any time during this recording. To request an individual or department at the University, please press 1. To reach a student in Residence, please press 3. If you are calling for directions to McMaster University, please press 4. To listen to these options again, press 9. Thank you for calling McMaster University.”

1 – Nuance SpeechAttendantTM

3 – Students in Residence4 – Directions to McMaster 8 – Emergency security call 9 – Replay (repeats the instructions)0 – Nuance SpeechAttendantTM

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Sample of McMaster University – Main Menu

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Process Flow

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Nuance Internal Call Flow

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Let’s get hands on….and play

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You can email us at:

Speechattendant@mcmaster.ca

Or Call us at:

21911 and leave us a message

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I need help, I have questions, what do I do

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Questions?

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