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1 © The Delos Partnership 2005
Delos Partners’ MeetingDelos Partners’ Meeting
Datchet Green 14th January 2004
2 © The Delos Partnership 2005
AgendaAgenda
3 © The Delos Partnership 2005
Actions from last meetingActions from last meeting
4 © The Delos Partnership 2005
RW ActionsRW Actions
•ILUDO Chart•Course Booking Form•Procurement Assessment•Process Owners•Delos Award•Course Evaluation•Implementation Template
5 © The Delos Partnership 2005
RW ActionsRW Actions
•RFID Article•Mike Stradling IP•Sales Fishbone
6 © The Delos Partnership 2005
AnalysisAnalysis
Year Who Success AmountCount of Company
Success %
Average Amount
£2003
GH 2 24 3 67% 12 GL 1 100 4 25% 100 JM 1 9 1 100% 9 RC 1 12 3 33% 12 RW 3 157 8 38% 52
2003 Total 8 302 19 42% 38
2004GH 3 28 18 17% 9GL 0 7 0%MS 1 12 3 33% 12PC 0 2 0%PW 0 4 0%RC 1 4 4 25% 4RW 8 87 14 57% 11
2004 Total 13 131 52 25% 10
Grand Total 21 433 71 30% 21
ANALYSIS OF PROPOSALS MADE
7 © The Delos Partnership 2005
Achievement 2004Achievement 2004
8 © The Delos Partnership 2005
What went wellWhat went well
SAB Wabco – demonstrates Delos concept of team
Vasogen – implementation supportMessier Dowty – GSOP; Karen a friendNew Lean and Agile course [twice]We met our business plan – justGot new business – Chevron, AG Barr,CristalProcurement developmentWe’ve done two years !
9 © The Delos Partnership 2005
What did not go so wellWhat did not go so well
Did not make £ 1.0 million
Ran out of business
Lost Mike Stradling
Did not make personal profit target
10 © The Delos Partnership 2005
Key CustomersKey Customers
Client £ 000 Revenue Who
Involved
Assumptions
Q1 Q2 Q3 Q4 Tot
ABF Ingredients 4 7 2 1 14 RW,RC Sign off in USA
Raflatac 3 3 3 2 11 RW,RC Project gets go ahead
Chevron 5 5 5 16 RW,GH Short term approved; spreads to rest of Chevron
Messier 6 8 2 3 18 RW/GL Short term approved; rest needs approval
Sab Wabco 6 3 9 RW/PW SAB Wabco come back; RW to get to SB
Cristal 8 8 RW/GH Approval required
Others 13 25 20 58 RW/RC/PW/GH
Pipeline gets filled
Total 26 42 35 31 134
11 © The Delos Partnership 2005
Resources /BarriersResources /Barriers
Resources Required Barriers to achievement
1. Telesales to develop leads
2. Seminars to develop leads
3. Brochure and publicity collateral
1. Failure to convert current opportunities/pipeline
2. Telesales does not convert calls into appointments
12 © The Delos Partnership 2005
Key CustomersKey CustomersClient £ 000 Revenue Who
Involved
Assumptions
Q1 Q2 Q3 Q4 Tot
Intervet 18 30 16 16 80 Rod, Gordon
G1 Simulator. Possible upside for G2.
Unipath 2 2 Rod Upside from lean (Tim), NPI (Richard) and full IEL work
Syngenta 3 3 6 Rod Tremendous upsides if Dave Allen bites!
GSK 2 2 2 6 Rod Support for Steve Blackledge. Upside with Matthew Winterman
Merck 2 3 3 8 Rod Ian McCubbin will agree to low level support
SSA Global 4 2 2 6 Rod US Conference and Euro conferences go ahead
Others 4 18 18 20 62 Rod Fullers, Edrington, DARA, Alpharma etc.
Total 35 58 39 38 170
13 © The Delos Partnership 2005
Resources /BarriersResources /Barriers
Resources Required Barriers to achievement
1. None 1. Intervet decide less need for Rod.
2. Intervet decide they can run the G1 Simulator without Gordon.
3. Failure to convert Merck, GSK, Syngenta, etc.
14 © The Delos Partnership 2005
Key CustomersKey Customers
Client £ 000 Revenue Who
Involved
Assumptions
Q1 Q2 Q3 Q4 Tot
Invitrogen 5 0 8 3 16 PW/RW Sign off in US
BioReliance 0 5 0 3 8 PW/RW Invitrogen entry
Cendant 0 3 5 0 8 PW Feb Masterclass Attendance
UCB Pharma 0 3 0 5 8 PW/RW Positive 26Jan05 Meeting
Ordnance Survey
0 5 0 0 5 PW/RW Benchmarking Completion
Kronos 0 5 0 0 5 PW/RW Positive S&M Meeting in Paris
Others 4 2 2 7 15 PW/All Convert 3 from 17 prospects
Total 9 23 15 18 65
15 © The Delos Partnership 2005
Resources /BarriersResources /Barriers
Resources Required Barriers to achievement
1. RW support & availability
2. Integrated Education Package– Procurement– Meeting & Presentation Skills– Lean & Agile– Sales Forecasting– Career Development– Finance
1. Senior level contacts – especially USA and contacts.
2. RW – other priorities
3. PW - Over involvement with one customer or gets an interim offer.
16 © The Delos Partnership 2005
Key CustomersKey Customers
Client £ 000 Revenue Who
Involved
Assumptions
Q1 Q2 Q3 Q4 Tot
Boehringer 5 3 3 5 16 GL, PC
Hexcel 1 3 3 3 10 GL, RC Project gets go ahead.
SPS 4 3 2 5 14 GL Budget constraints.
Martin Lunel 1 2 1 2 6 GL GM decides it's time to act.
SLAT 3 3 3 9 GL Principle is OK, GM needs to clear the place before.
Others 1 6 6 8 21 GL, PC Pipeline gets filled
Total 12 20 18 26 76
17 © The Delos Partnership 2005
Resources /BarriersResources /Barriers
Resources Required Barriers to achievement
1. Telesales to develop leads
2. Seminars to develop leads
3. Brochure and publicity collateral
4. Public education develop through new sales approach
1. Failure to convert current opportunities/pipeline
2. Telesales does not convert calls into appointments
3. Competition direct and indirect
4. Inadequate offer
18 © The Delos Partnership 2005
Key CustomersKey Customers
Client £ 000 Revenue Who
Involved
Assumptions
Q1 Q2 Q3 Q4 Tot
BAE Systems 2 16 5 23 RW, GH Consultancy and education gets go ahead
Kenwood 5 5 RW, GH Project gets go ahead.
Quinton Hazell 5 5 GH Dependent on visit and price
.
Others 7 15 23 45 GH, RW, RC, PW
Pipeline gets filled
Total 7 28 20 23 78
19 © The Delos Partnership 2005
Resources /BarriersResources /Barriers
Resources Required Barriers to achievement
1. Telesales to develop leads
2. Seminars to develop leads
3. Brochure and publicity collateral
4. Public education develop through new sales approach
1. Failure to convert current opportunities/pipeline
2. Telesales does not convert calls into appointments
3. Competition direct and indirect
4. Inadequate offer
20 © The Delos Partnership 2005
PipelinePipeline
Company Status Prospect
21 © The Delos Partnership 2005
Demand PlanDemand Plan
22 © The Delos Partnership 2005
Marketing PlanMarketing Plan
23 © The Delos Partnership 2005
Delos Innovation pipelineDelos Innovation pipelineG1
G2
G3
G
4Item Stage 1
Stage 2
Stage 3
Stage 4
Stage 5
RC IEL Book
RW Intranet
RW Implementation class 29/06/04
GH Customer Relationship Course /9/04
GH IEP Seminar with Demand Solutions
MS Change Management course
GH Brochure 18/6/04
PW Procurement Course
MS PMI Offering
MS Delos Award Offering
PC Team coaching course
GL Supplier Relationship Course
24 © The Delos Partnership 2005
Delos Innovation pipelineDelos Innovation pipeline
G1
G2
G3
G
4Item Stage 1 Stage 2 Stage 3 Stage 4 Stage 5
PW Procurement MasterClass
RW Procurement section in Assessment
MS Knowledge Map of our offering
MS Validation of Pharmaceutical and other industries
MS Presentation skills
RW Messier Dowty Case Study
GH BNFL Case Study
GH Course Fliers with new pictures
GH Delos Prospectus
GL Programme Management
GL Book on Guide for Excellence
RC Software selection guide/process
PW Delos Supplier Appraisal Guide
25 © The Delos Partnership 2005
Web Based EducationWeb Based Education
26 © The Delos Partnership 2005
Supply Demand BalanceSupply Demand Balance
27 © The Delos Partnership 2005
Sign off of Business PlanSign off of Business Plan
28 © The Delos Partnership 2005
Sales ProcessSales Process
1. Open – Initial meeting to qualify lead; this could be cold call by Telesales or lead provided by any partner or associate
• Prospect turns to• Warm when lead qualified
2. Close – Turn prospect into business; managed by Relationship Manager
• Hot becomes client
3. Deliver – provide client with required product/ service
4. Harvest – continue to get revenue for all Delos Partners
29 © The Delos Partnership 2005
Sales Structure - stagesSales Structure - stagesDEVELOPMENT STAGE
Open Close Deliver Harvest
Family Product WhoGH/SP/RW/GL
Supported
By
Sarah [Fr]
Hellie [UK]
AN Other
RW/GL Consulting
Lead - RC
Planning RW/GH/RC/
GL
RW/GH/RC/
GL
RW/GL Lean RW/TW/GL RW/TW/GL
RW/GL Procure PW PW
GH CRM GH GH
RC IT RC RC
RW/GL Education
Lead - GH
Planning RW/GH/RC/GL RW/GH/RC/GL
RW/GL Lean RW/TW/GL RW/TW/GL
RW/GL Procure RW/PW PW
GH CRM GH GH
RC IT RC/GH RC/GH
RW Workshop
Lead - RW
Planning RW/GH/RC/GL RW/GH/RC/GL
RW/TW Lean RW/TW/GL RW/TW/GL
RW Procure RW/PW RW/PW
GH CRM GH GH
RC/DC/GL Coaching
Lead - PC
One/One PC/DC PC/DC
GH/PC Team PC/GL/RC/GH PC/DC
30 © The Delos Partnership 2005
Role of Associates ?Role of Associates ?
1. Active or passive
2. Resource fillers ?
3. Potential partners ?
4. Involve more ?
31 © The Delos Partnership 2005
What do we get from Delos ?What do we get from Delos ?
Or ?
32 © The Delos Partnership 2005
What to expect of Delos ?What to expect of Delos ?
Rod Gordon Gilles Mike Richard Philippe Paul Total
Rod 100 20 20 20 20 20 20 240
Gordon 20 100 20 20 20 20 20 240
Gilles 20 20 100 20 20 20 20 240
Mike 20 20 20 100 20 20 20 240
Richard 20 20 20 20 100 20 20 240
Philippe 20 20 20 20 20 100 20 240
Paul 20 20 20 20 20 20 100 240
Total 240 240 240 240 240 240 240 1680
TO
From
£ ‘000