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The Power of Positive Change

Basics of Positive Reinforcement

Presented by John Martin

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Purpose

To introduce the idea... Positive Reinforcement create an environment that enables all employees to reach their full potential.

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MAC ModelWhy People Do What They Do

MOTIVATION ACTION CONSEQUENCES

Is what happens after an ACTION.

There are positive and negative consequences in everything we do.

Is anything that gets a ACTION started.

MOTIVATION is a prompt...

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Four CONSEQUENCES

ACTION

PositiveReinforcement

Negative Reinforcement

Punishment

Extinction

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EXTINCTION

• Not Getting What You Want– No response to Safety Suggestion Box– No action on Monthly Safety Audit Findings – No Return of E-Mail or Voice Mail– No Recognition for participation in Safety

Processes/Programs

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Punishment

• Getting what you don’t want– Reduction in pay– No recognition of performance– More job duties– Time off– Removed from safety committee

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Negative Reinforcement

• Avoiding What You Don’t Want– Avoiding Punishment– Measuring After Incident Reports– Not Reporting Accidents to get rewards

• 4 wheeler at gate• Cash awards • Escallating Rewards System

– Cup, Coat, Trips, Truck, etc

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Four CONSEQUENCES

ACTION

PositiveReinforcement

Negative Reinforcement

Punishment

Extinction

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What is Positive Reinforcement?

Getting What You Want

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Focusing on… Recognizing What’s Going Right

and Reinforcing It.

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Positive Reinforcement is the most crucial aspect of unlocking

human potential.

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Improving Performance?

You hold the Key!

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Tell Positive Stories

•Story is Short for History

•Stories are a Powerful Form of Persuasion

•Stories Motivate and Teach

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When You Are Looking for Something to Reinforce

1. Reinforce the crews pinpointed safety actions.2. Reinforce the actions on the list you created

(Actions to look for...)3. Reinforce Actions that:

Adds quality or prevent off-quality workFollowing safety guidelines.Solving a problem/s.Being innovated, creative, and/or original.Improved service.Demonstrate volunteerism.Show extra effort.Etc.

Tips for Giving Positive Reinforcement

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Personalize Recognition

•Everyone Wants to be Acknowledged for their Accomplishments

•An Expression of Appreciation doesn’t have to cost a lot or take a lot of time

•The Wrong Type of Recognition can end up having No Meaning

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Celebrate Together

•Can be Spontaneous

•Makes People Feel like Part of Something Larger

•Celebrations produce significant benefits

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When You Are Delivering Reinforcement

• Do it immediately...while the Action is occurring ..• When not reinforcing immediately, ask How did you do that

{accomplishment the results).• Use listening as an Reinforcement.• Maintain a 4:1 ratio (four positives to one negative).• Don’t Reinforce and punish at the same time {sandwich}.• Don’t Reinforce and set new goals at the same time.• Celebrate and reward the group or team for accomplishment.• Reinforce individuals for their specific contributions.

Tips for Giving Positive Reinforcement

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When you Need to Listen

• Stop what you are doing• Maintain an attentive posture.• Look at the person, maintain eye contact.• Encourage the talker. Use phrases like, And then what happened?

Smile, nod.• Ask opened-ended questions: What do you think...?• How did you feel...?• Rephrase what you have heard to make sure you understand.• I hear you saying ...• If I understand you ...• Do you mean ...?

Tips for Giving Positive Reinforcement

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Set the Example

Do What You Say You Will Do

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Where do we go from here?

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Purpose

To introduce the idea... Positive Reinforcement create an environment that enables all employees to reach their full potential.

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For More Information on how to

Add Positive Reinforcement into

Your Organization…

Call John Martin

843-810-0298

john@martinsafetysolutions.com