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Tom O’Connor
Senior Manager, IHR
October 4, 2010
Difficult Locations
The Forum For Expatriate Management
The Global Mobility And Global Leadership Summit
New York
Copyright © 2010 Raytheon Company. All rights reserved.
Customer Success Is Our Mission is a registered trademark of Raytheon Company.
11
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Learning Objectives
Describe the profiles of two Raytheon difficult locations International human resource (IHR) challenges in managing
expatriates in difficult locations Strategy and solutions for supporting expatriates in
in difficult locations
Copyright © 2010 Raytheon Company. All rights reserved.
Customer Success Is Our Mission is a registered trademark of Raytheon Company.
3
About Raytheon
Raytheon: Aspiring to be the most admired defense and aerospace systems supplier through world-class people
and technology
Technology and innovation leader specializing in defense,
homeland security and other government markets
throughout the world History of innovation spanning 88 years 75,000 employees worldwide $25.1 billion in 2009 sales Customers in more than 70 nations Offices in 18 countries
Copyright © 2010 Raytheon Company. All rights reserved.
Customer Success Is Our Mission is a registered trademark of Raytheon Company.
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Expatriate Demographics
Group I Afghanistan (79) Algeria (1) Iraq (111) Israel (32) Kuwait (31) Lebanon (1)
Other Antarctica (246)
Group II Azerbaijan (8) Bahrain (3) Egypt (32) Greece (1) India (2) Russia (15) Serbia (1) Turkey (1) UAE (51)
Numbers 1,514 expatriates 42 countries 6 continents
Copyright © 2010 Raytheon Company. All rights reserved.
Customer Success Is Our Mission is a registered trademark of Raytheon Company.
5
Profiles of Two Raytheon Difficult Locations
Bagram, Afghanistan 200-man tents; dry-heat sauna Double bunk beds 18” apart;
lower is best for privacy and
to hang clothes to dry Different cultures have
different habits; padlocks Laundry every 6 days 90 / 20 degrees; dust bowl Land mine fields (RU-Afghan War) “Disney Boulevard” (main road) Book light, flashlight, chair, wrist-
watch alarm, cord/rope Don’t drink the water 7-day operation
McMurdo Station, Antarctica 1959 - US Antarctic Research
Program (science-related projects) Labs, construction, medical
clearance, maintenance, transport 3,000 participants; 80% summer,
20% winter; 66% male, 34%
female; 6% minorities Rigorous medical and dental exams
(25% failure rate); psych. testing Extreme cold weather clothing and
emergency contacts -5 / -94 degrees; very dry Sunglasses/goggles (snow-blindness) 6-day operation
Copyright © 2010 Raytheon Company. All rights reserved.
Customer Success Is Our Mission is a registered trademark of Raytheon Company.
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IHR Challenges in Managing Expatriates in Difficult Locations
Sourcing, recruitment, selection, and placement Time zone, distance, remoteness Extreme conditions 24/7/365
– Weather
– Security Medical attention; emergency evacuation Lack of personal and professional connectivity
– Finances
– Internet
– Home office, management, and colleagues Training, career development
Copyright © 2010 Raytheon Company. All rights reserved.
Customer Success Is Our Mission is a registered trademark of Raytheon Company.
7
Strategy and Solutions for Supporting Expatriates in Difficult Locations
Well written job descriptions Program and location guides Psychological testing, candidate assessment Comprehensive, easily retained pre-deployment orientation Assignment location induction Mentor / buddy Alternative policy and package types; flexibility Varied communication
– Personal e-mail
– CDs Debrief; lessons learned
– Establish and implement process improvements and best practices
Copyright © 2010 Raytheon Company. All rights reserved.
Customer Success Is Our Mission is a registered trademark of Raytheon Company.
8
Contact Details
Tom O’Connor
880 Technology Park Drive
Billerica, MA 01821
Phone: (978) 436-6079
E-mail: [email protected]
Copyright © 2010 Raytheon Company. All rights reserved.
Customer Success Is Our Mission is a registered trademark of Raytheon Company.
9
Questions
Copyright © 2010 Raytheon Company. All rights reserved.
Customer Success Is Our Mission is a registered trademark of Raytheon Company.
