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1
Unit 3 – Q17 – P49
The three functions of HRD are:
A. Orientation. training, and de-employmentB. Training, individual development, and strategic
developmentC. Training, individual development, and
organizational developmentD. Strategic, operational, and individual
2
Unit 3 – Q19 – P50
The training focus of a Lower Cost Leadership business strategy would he on:
A. Creativity, marketing, and product knowledgeB. Consistent procedures and customer serviceC. Creativity and consistent proceduresD. Quality control, consistency, and speed of
production
3
Unit 3 – Q20 – P50
The training focus for an organization with a focus on product differentiation would be on:
A. Consistent procedures and customer serviceB. Product knowledge and customer serviceC. Core values and marketingD. Creativity, marketing, and product knowledge
4
Unit 3 – Q24 – P51
A career that progresses through a series of related occupations is a:
A. Spiral CareerB. Protean CareerC. Transitory CareerD. Linear Career
5
Unit 3 – Q26 – P52
The most common type of employee training is:
A. On-the-job trainingB. Simulated training on off-the-job equipmentC. Modeling the behavior of othersD. A combination of classroom instruction and on-the-
job training
6
Unit 3 – Q27 – P52
Through simulation training, trainees can learn
A. In a classroomB. After regular working hoursC. On-the-jobD. Under the same job conditions but be away from
the actual job setting
7
Unit 3 – Q29 – P53
In an organization with a technical employee may move up in the organization without taking on management responsibilities.
A. Dual career laddersB. Portable career pathsC. Alternate career pathsD. Alternate career ladders
8
Unit 3 – Q34 – P54
Which of the following is not a basic method for evaluating training programs?
A. ReactionB. Learning C. Behavior modelingD. Results
9
Unit 3 – Q37 – P55
In-Basket training exercises are most applicable for
A. Construction workersB. Office personnelC. Managerial personnelD. Customer/service related workers
10
Unit 3 – Q38 – P55
Training expatriates to prepare for global assignments includes all of the following except:
A. Pre-departure training for both the employee and family
B. Business etiquette of the other cultureC. On-the-job training in the new countryD. Cross-cultural technology
11
Unit 3 – Q41 – P56
For a training session to enhance group problem solving skills, which type of seating arrangement is MOST effective?
A. Theater styleB. Chevron styleC. Circle styleD. Classroom style
12
Unit 3 – Q42 – P56
The BEST answer for determining if training is cost effective is to:
A. Look for reductions in voluntary turnoverB. Compare the costs and benefits associated with the
trainingC. Measure improvements in performanceD. Assess the attitude changes in participants
13
Unit 3 – Q1 – P97
Your organization is considering the implementation of an e-learning training program for employees. What type of program would not be appropriate in this format?
A. Software trainingB. Compliance trainingC. Customer Service trainingD. Computer skills training
14
Unit 3 – Q2 – P97
When structuring a class centered for adult learning, all of the following is necessary except for:
A. Learning is centered around the needs of the learner
B. Information is concrete versus abstractC. Training is timely and practicalD. Information is large, and abstract in scope
15
Unit 3 – Q21 – P103
JR's Designer Wardrobe is opening a new location in the heart of downtown Louisville. This upscale men's clothing store has opened 6 locations in the past year, and plans to open 4 more in the next 6 months. JR believes his employees really make the difference, by understanding the customer need, then helping the customer make the right purchase. What would you recommend to JR's as a primary strategy that would meet his training needs for new employees?
A. Product differentiation trainingB. Creativity trainingC. Product knowledgeD. Customer service