Document No: R16001.R11 Page 1 of 21 Process Owner: Mike Benson Effective Date: June 12, 2008 Originating Dept.: Supplier Quality No. Copies Distributed: Title/Subject: PASA Supplier Quality Manual Panasonic Approvals Position / Department Name Please Print Approval Signature Approval Date President Executive Vice President Vice President Engineering Vice President Human Resources Director of Quality Director of Operations K-Line Production Quality Systems Process Quality Design Engineering Accounting Manufacturing Engineering Delivery Quality Facilities/Environment, Health, Safety Customer Care Surface Mount Technology Assembly Factory P-Line Production Service Quality System Administrator EMS Environmental / Safety Administrator Supplier Quality Michael Benson Other H. Tagawa Other
Transcript
Document No: R16001.R11 Page 1 of 21Process Owner: Mike Benson Effective Date: June 12, 2008Originating Dept.: Supplier Quality No. Copies Distributed: Title/Subject: PASA Supplier Quality Manual
PanasonicApprovals
Position / DepartmentName
Please PrintApprovalSignature
ApprovalDate
President
Executive Vice President
Vice President Engineering
Vice President Human Resources
Director of Quality
Director of Operations
K-Line Production
Quality Systems
Process Quality
Design Engineering
Accounting
Manufacturing Engineering
Delivery Quality
Facilities/Environment, Health, SafetyCustomer Care
Surface Mount Technology
Assembly Factory
P-Line Production
Service
Quality System Administrator
EMS Environmental / Safety AdministratorSupplier Quality Michael Benson
Other H. Tagawa
Other
Other
Other
QLT.DF1130.R05 – Signature Authority Coversheet – This coversheet shall accompany all controlled documents at all times, unless required approval information is contained within the body of the document, (see PASA.QP1130). See authority section of document for signature requirements.
Supplier Quality Manual
Panasonic Automotive Systems Company of America (PASA)
It is the supplier’s responsibility to assure that only the latest revision of this Quality Manual is used.
The latest revision can be obtained from our website: http://panasonic.com/pasa/supplier.asp
All prior editions are obsolete and should not be used.
Appendix – List of PASA Documents Referenced....................................................................10
1.0 Introduction:1.1 PASA Quality Policy.................................................................................................101.2 Principles of Matsushita...........................................................................................101.3 Purpose....................................................................................................................101.4 Scope.......................................................................................................................101.5 Language.................................................................................................................111.6 e-Business Capabilities............................................................................................111.7 Reference Documents.............................................................................................11
2.0 Definitions:2.1 Advance Product Quality Planning (APQP).............................................................112.2 Approved Vendor List (AVL)....................................................................................122.3 Controlled Shipping (CS1, CS2)..............................................................................122.4 Environmental Banned Substances (EBS)..............................................................122.5 F26000.....................................................................................................................122.6 GPWeb....................................................................................................................122.7 Panasonic Automotive System Company of America (PASA).................................122.8 Production Part Approval Process (PPAP)..............................................................122.9 R26000....................................................................................................................122.10 R26001....................................................................................................................122.11 Shall versus Should.................................................................................................12
3.0 General Requirements:3.1 Quality System Requirements.................................................................................133.2 Continuous Improvement.........................................................................................133.3 Quoting....................................................................................................................133.4 Purchase Orders......................................................................................................143.5 Part Age...................................................................................................................143.6 Part Deviation..........................................................................................................143.7 Return Material Authorization (RMA).......................................................................14
Within five working days of receipt of this manual, the Supplier’s Management personnel referenced below shall print this page, sign the applicable area acknowledging receipt of this manual and accept the conditions stated here-in.
Supplier Name
Quality Manager (print) signature Date
Executive Operations Manager (print) signature Date
Please send the following items back to PASA:
□ Signed acknowledgement of this page.
□ Escalation contact list (Page 7 of this manual).
□ Supplier Profile (Page 8 of this manual).
□ Copies of ISO/TS certifications.
□ Completed Initial Assessment Form (F74112).
□ Exceptions List (Page 9 of this manual).
PASA prefers that each supplier E-mail the above documents to:[email protected], phone: 770-486-2251
The supplier may also fax to PASA Purchasing Department at 770-631-0158
Or mail to:
Panasonic 776 Highway 74 SouthPeachtree City, GA 30269
Attention: Purchasing Department
Document No: R16001.R11 Page 7 of 21
PASA Supplier Quality Manual Escalation ContactsCompany Specific InformationCompany Name:
Multiple Locations? (Y/N) If Yes, all “Plant Specific Information” shall be completed for each manufacturing location
Core Commodities:Type Of Business (Check one with “X”)
Manufacturer Distributor Service
Years/Months in Business: Previous year sales Current year projected sales
SUPPLIER PROFILE
Document No: R16001.R11 Page 8 of 21
Supplier Manufacturing Plant Information Plant Specific Information (Separate page to be duplicated for each manufacturing plant location)
Mfg/DistributionLocation(s):(Address, City, State, Zip)
DUNS # Location #
Remit to address: Nearest Airport:Structure Type (Brick/Sheet metal/etc) Structure AgeSize of Facility (in Sq. Ft.) Total Sq. Ft: Plant Warehouse Lab
Facilities (Check w/ “X”) Prototype Production Tooling Lab
R&D Capabilities (Check w/ “X”)
Prototype Production Tooling Lab
Outside Suppliers used for Testing-Must be A2LA certified (Name and address)CAD Capabilities (e.g. CATIA, Ideas, IGES, etc)
CAD translations (Name and addressed of outsourced supplier used for translations)Outside Suppliers used for Tool manufacturing and repair (Name and address)Outside containment inspection suppliers (Name and address)
Total Number of Employees
Management Production Eng/Tech Design Other
Number of shifts/day: Hours/shift (Less planned downtime):
Days/week: Weeks/year:
Scheduled Vacation Shutdowns Inventory turns/year
Union Affiliation? Agent/Local Contract Expiration Date
Employee Involvement/Suggestion Program (Y/N)
Bonus Incentive Plans (Y/N)
Attendance bonus (Y/N)
Profit Sharing (Y/N)
Value Analysis Program (Y/N)
Major Customers1.2.3.4
Current PPM:1. 2.3.4.
% On-time Delivery:1.2.3.4.
Warranty Returns:1.2.3.4.
Major Sub-Suppliers1.2.3.4.
Current PPM:1. 2.3.
% On-time Delivery:1.2.3.
Warranty Returns:1.2.3.4.
Name of the person completing Profile:(Please print) Date:
Signature:
Supplier Quality Manual Exceptions Form
Document No: R16001.R11 Page 9 of 21
List any exceptions (if applicable) to this Quality Manual by clause number on the lines below and sign. The exceptions are NOT accepted by PASA unless PASA Supplier Quality and Purchasing approve them. The supplier will receive notification if the exceptions are accepted or rejected.
Clause Number
Clause Description Exception Taken (describe fully)
Executive Operations Manager (print) signature Date
Document No: R16001.R11 Page 10 of 21
1.0 Introduction
1.1 PASA Quality Policy StatementAt Panasonic Automotive Systems Company of America (PASA), quality is a commitment that encompasses every team member of the organization with improved customer satisfaction and continual improvement of the Quality Management System as our goal.
A customer-first approach is paramount throughout PASA’s cascading levels of management review of organization performance focusing on quality, cost, development and delivery or QCDD.
PASA will thrive and grow as the leading manufacturer in car electronics through execution of the process approach of TS16949 and conformance to customer requirements.
1.2 Principles of Panasonic (Matsushita) Contribution to Society We will conduct ourselves at all times in accordance with the basic
management objective, faithfully fulfilling our responsibilities as industrialists in our community in which we operate.
Fairness and Honesty: We will be fair and honest in all our business dealings and in our personal conduct. No matter how talented or knowledgeable we may be, without personal integrity we can neither earn the respect of others nor enhance our own self-respect.
Cooperation and Team Spirit: We will pool our abilities to accomplish the goals that we share. No matter how much skilled we are, without cooperation and team spirit we will be a company in name only.
Untiring effort for Improvement: We will constantly strive to improve our ability to contribute to society through our business activities. Only through such untiring effort can we fulfill or Basic Management Objective and help to realize lasting peace and prosperity.
Courtesy and Humility: We will be cordial and modest, always respecting the rights and needs of others in order to strengthen healthy social relationships and improve the quality of life in our community.
Adaptability: We will continually adapt our thinking and behavior to meet the ever-changing condition around us, taking care to always act in harmony with nature in order to ensure progress and success in our endeavors.
Gratitude: We will act out of a sense of gratitude for all the benefits we have received, confident that this attitude will be a source of boundless joy and vitality, enabling us to overcome any obstacles that we encounter.
1.3 PurposeThe purpose of the document is to define Panasonic Automotive Systems Company of America’s (PASA) product quality requirements, quality management system expectations, environmental requirements, and environmental management systems expectations to suppliers including original equipment manufacturers (OEM) and distributors. PASA has adopted the internal quality policy listed above and utilizes the seven principles of Panasonic (Matsushita) to reflect its corporate beliefs.
1.4 ScopeThis manual details the minimum supplier requirements for all direct material/service suppliers. This manual also applies to indirect material/service suppliers when it is required by a PASA Purchase Order.
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1.5 LanguagePASA’s official language is English. Unless otherwise approved by PASA’s Supplier Quality Group Manager and Chief Procurement Officer, all official communications with PASA will be done in English. Documents may display the native language when integrated with parallel translation. If this is done, only the English translation is valid.
1.6 e-Business CapabilitiesSuppliers (or trading representatives) shall have E-mail, Internet access, and Internet Browser capability. This is required in order to access PASA’s web based Agile database application and communications.
1.7 Reference Documents - The following is a list of AIAG / ISO/ ANSI documents referenced in this standard (always refer to the latest revision):
Manual Publisher Description
TS16949 IATF Technical Specification
ISO9001 ISO Quality System
APQP AIAGAdvanced Product
Quality Planning and Control Plan
FMEA AIAGPotential Failure
Mode and Effects Analysis
MSA AIAG Measurement System Analysis
SPC AIAG Fundamental SPC
PPAP AIAG Production Part Approval Process
ANSI 20.20 ANSI ESD Standards for electrical parts
J-STD-020 IPC/JEDEC MSD Standards for electrical parts
Specific information regarding these documents can be found on the following websites: www.AIAG.org www.IPC.org www.ANSI.org www.ISO.org
2.0 Definitions
2.1 Advanced Product Quality Planning (APQP) – AIAG (Automotive Industry Action Group) provides guidelines throughout the development process to develop a quality product that will satisfy the customer.
2.2 Approved Vendor List (AVL) – A listing of PASA approved suppliers.
2.3 Controlled Shipping (CS1, CS2) – A containment process to certify conformity of material to specified requirements used when current controls are not sufficient to prevent PASA from receiving non-conforming material. (Manufacturer performs CS1. An independent party performs CS2.)
2.4 Environmental Banned Substances Compliance (EBS) – is the ability and willingness of suppliers to maintain an Environmental Management System to include monitoring product for Prohibited and Declarable Chemical Substance as outlined in the “Supplier Requirements for Having Parts Environmentally Approved for Use”.
2.5 F26000 – Warrant document provided by PASA suppliers for each part or material to be provided to PASA. The document is used to declare the product or material to be supplied to PASA is or is not in compliance with the PASA environmental requirements.
2.6 GPWeb – A global database system used by PASA suppliers to register chemical composition data for all products shipped to PASA. The information is necessary to determine if parts are environmentally friendly and can be Green Part Approved for use in PASA’s finished products.
2.7 Panasonic Automotive System Company of America (PASA) – Refers to Peachtree City, GA and Reynosa, Mexico (PASMX).
2.8 Production Part Approval Process (PPAP) – defines requirements for production part approval, including production and bulk material per the AIAG (Automotive Industry Action Group) standard. This process verifies that the supplier properly understands all engineering design records and specification requirements and that the process has the potential to produce product consistently during actual mass production.
2.9 R26000 – Supplier requirements for having parts environmentally approved for use – requirements and processes for suppliers to have their parts environmentally reviewed and approved for use at PASA. Contact the PASA EBS Department for the latest version.
2.10 R26001 – Prohibited and Declarable Chemical Substance List – detailed list of chemicals monitored, controlled or prohibited in supplier parts by PASA. Contact the PASA EBS Department for the latest version.
2.11 Shall/Should: The world “shall” in this document indicates a mandatory requirement. The word “should” indicates a mandatory requirement with some flexibility allowed in compliance methodology. Suppliers choosing other approaches to satisfy a “should” must be able to show that their approach meets the intent of TS16949 or ISO9001.
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2.12 Supplier Change Request (SCR) – Form used by supplier top document any changes made to the process or material selection.
2.13 Supplier Corrective Action (SCA) – 8D (discipline) corrective action form in the Agile database.
2.14 Supplier Risk Assessment Guideline – Documents established to define Panasonic Automotive Systems Company of America assessments and approvals processes of new and existing suppliers.
3.0 General Requirements
3.1 Quality System Requirements - Minimum quality system requirements for suppliers to PASA are:
Registration to TS16949 latest revision (preferred) unless otherwise specified by customer.
If supplier is not TS16949 certified, then the supplier shall be registered to ISO9001 by an accredited third party certification body, unless otherwise specified by the customer. In addition, the supplier shall be compliant to TS16949.
If the supplier is not registered to either of the above certifications then PASA shall perform an on site assessment to determine if the supplier is compliant to TS16949. This shall only be done in some very special cases as deemed by PASA’s Supplier Quality Group Manager and Chief Procurement Officer.
Copies of TS16949/ISO9001 certificates shall be submitted to PASA. Should the status of any certification change (for example, new certification, de-certification, reassessments, etc.) the supplier shall notify PASA and provide a copy of the latest certification status.
PASA or PASA’s’ customers retain the right to perform verification activities at the supplier’s premises. PASA shall determine the intended verification arrangements and the method of product release.
3.2 Continuous ImprovementThe supplier shall have a system to continuously improve their quality, service, and delivery to PASA. The supplier should have a set of goals and objectives established to aid in achieving this. PASA reserves the right to assess the supplier’s continuous improvement activities and make recommendations for improvement. Additional requirements for Continuous Improvement can be found in Section 9.0 of this Quality Manual.
3.3 QuotingUpon receiving any Request for Quote (RFQ), the supplier shall supply detailed reports as defined by PASA on tool design, tool shop, and production facility capacity. All drawings in the quote package must have process control dimensions marked.
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3.4 Purchase OrdersThe supplier shall meet PASA’s requirements listed on the purchase order, drawings, and addendums. The supplier shall also meet the requirements shown in all attachments of this Supplier Quality Manual.
3.5 Part AgingThe supplier shall meet PASA’s requirements for age of parts received. Supplier should refer to PASA document R74013 for the latest on age requirements for all part types.
3.6 Part DeviationThe supplier may request a deviation for non-conforming products by submitting a request through PASA Supplier Quality via the Supplier Change Request Form (SCR) – F73111. Suppliers are required to notify the responsible SQE of any product non-compliance issue prior to shipping product to PASA. SQA is responsible for working with the supplier to assure product requirements.
Supplier Quality has the authority to reject any supplier deviation request for reasons including, but not limited to, non-conforming product conditions that may impact the customer in product function or performance.
When a deviation request is approved in writing by PASA Purchasing, the supplier can ship parts to PASA.
3.7 Return Material AuthorizationThe supplier shall provide PASA with a Return Material Authorization (RMA) number as requested to authorize return of supplier defective material. The determination whether to issue credit, replace or scrap, at the supplier’s expense, the defective material will be negotiated between the supplier and PASA purchasing.
4.0 New Supplier Qualification Process
4.1 GeneralThe guidelines listed in this section include the typical steps for a supplier to be qualified at PASA. For any specific requirements or questions, contact your Supplier Quality Engineer or Purchasing representative.
4.2 Supplier Quality Manual Sign-offSuppliers shall download and review this Quality Manual. PASA requires supplier to fill out the information in and sign off on the manual, indicating acceptance, in 5 business days. Extensions may be granted by Purchasing and Supplier Quality. Exceptions can be taken, but must be put in writing on the exceptions page of this document, and be signed off by PASA Purchasing and Supplier Quality.
4.3 Quality Requirements
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Suppliers (OEMs and distributors) shall complete the Initial Assessment Form (F74112). This form shall be returned to PASA Supplier Quality along with evidence of applicable quality system. This may be followed up by an on site assessment conducted by PASA or other designated PAS organization.
In addition, for all electrical parts, sample production parts shall be submitted to PASA so reliability testing can be conducted by Panasonic’s Reliability Assurance Department (PRA).
4.4 Purchasing RequirementsSuppliers shall submit to PASA purchasing all pertinent financial information. This may also include credit references and customer references.
4.5 Environmental Requirements
4.5.1 Environmental Commitment PolicyPASA will strive to improve the impact of our operation on the environment through our management system, our commitment to prevention of pollution, and our compliance with relevant legislative and regulatory requirements.
4.5.2 Environmental Management SystemPASA will attempt to recognize and continually improve the impact of the significant aspects related to our activities, products and services, on the environment. Through our Environmental Management System, we pledge to review and document our environmental objectives and targets, at least annually, in order to maintain a current, valid and proactive Environmental Management System. PASA’s ultimate goal is to reduce or minimize the impact of our significant environmental aspects. We will organize programs to monitor, measure and deliver improved environmental performance through our Environmental Management System.
4.5.3 System RequirementsNew Supplier(s) shall be ISO14001 registered at the time of initial consideration. Existing suppliers are required to be ISO14001 registered. Any exceptions to these registration requirements shall have Purchasing/EBS management approval.
Material data shall be entered into PASA’s GPWeb data system. The Prohibited and Declarable Chemical Substance Warranty (F26000 latest revision) shall be signed and submitted along with all laboratory results confirming compliance with R26000 and R26001. All Environmental requirements are due before or at the time of submission of quote to PASA. Lack of this information will be considered when awarding business.
All EBS questions need to go through the EBS Department. Contact the Environmental Banned Substance Department for latest version of this form at 770-632-1390 or [email protected]. Supplier Quality does not handle the EBS portion for supplier or part approval.
4.6 Packaging/Shipping RequirementsSuppliers should obtain a copy of R62004, Requirements for Shipping and Palletizing product to PASA. This document provides the supplier the specific requirements for Domestic and International shipping, as well as expedited delivery.
5.1 GeneralThe supplier shall utilize the planning procedures from the AIAG Advanced Quality Planning and Control Plan (APQP) manual for new programs. All elements of the APQP must be incorporated into the planning process, unless waived in writing by PASA Supplier Quality. All documents including Process Flow Diagram (PFD), Potential Failure Mode and Effects Analysis (PFMEA), and Process Control Plans shall include all processes for the manufacturing of the component (including incoming inspection of raw material, internal transportation, packaging, etc.).
5.2 APQP Follow UpThe supplier may be requested to provide documented evidence as to the completion and results of APQP activity at various steps in the process. PASA also may request periodic meetings with the supplier to review and critique their activities.
5.3 Run-at-RateAll suppliers are required to perform a Run at Rate or High Volume Production Trial before production begins. This is defined as a production trial using all production processes, tooling, equipment, and personnel to run the product at the quoted production rate. The supplier must be able to show that they can meet the production demands of PASA.
5.4 Containment PlanSuppliers must have an early production containment process (e.g. GP-12, Pre-launch control plan). This is defined as the supplier having extra controls in place for a minimum of the first 30 days production to ensure all requirements are met during the start of production.
6.0 PPAP (Production Part Approval) Requirements
6.1 General
6.1.1 Basic RequirementsThe supplier shall submit the PPAP package in accordance with the AIAG PPAP Manual unless otherwise specified by a PASA Supplier Quality Engineering representative.
6.1.2 Submission TimingFor most programs, the PPAP shall be submitted before High Volume Production Trials (HVPT) or Run-at-Rates (R@R). No part is allowed to be shipped for mass production without PPAP approval unless deviation is provided in writing by PASA Supplier Quality.
6.1.3 LanguagePASA requires all suppliers to submit a PPAP in English unless otherwise approved by PASA’s Supplier Quality Group Manager and Chief Procurement Officer.
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6.1.4 DimensionsAll dimensions that are marked as critical on the PASA drawing must have a capability study submitted with the PPAP package. The capability study must be on a minimum 30 pieces for a Ppk study, or 100 pieces for a Cpk study. Critical dimensions must also have controls in place that are in both the PFMEA and Control Plan.
6.1.5 Packaging PlanThe PPAP submittal shall also contain a packaging plan with compliance to packaging per International Safe Transit Association.
6.2 Submission Level Requirements
6.2.1 GeneralRegardless of the PPAP submission levels, the supplier must retain all PPAP documentation at their location.
6.2.2 Mechanical/Plastic PartsThe supplier shall use Level 3 submission as the default for all submissions unless otherwise specified by the Supplier Quality Engineer. Suppliers of mechanical parts must submit drop tests results from a specified height for all packaging as part of the PPAP package.
6.2.3 Electrical PartsThe supplier shall refer to the Part Ranking Table below for default PPAP submission levels unless otherwise specified by the Supplier Quality Engineer. Part Ranking Ranking Description AIAG PPAP Submission Level
A New supplier and/or critical part Level 5
B Custom part with supplier PASA has used.
Level 3 with reliability data, construction diagram
Off the shelf part with supplier PASA hasn’t used, but other Panasonic
facility has used.
Level 3 with reliability data, construction diagram
C Off the shelf part with supplier PASA has used.
Level 2 with reliability data, construction diagram
6.3 Change Control RequirementsSuppliers must notify PASA Supplier Quality in writing on form F73111 - Supplier Change Request Form prior to making any changes to part construction or manufacturing processes. The PASA Supplier Quality Engineer will work with the supplier to determine the feasibility of the proposed changes, timing, and PPAP submission requirements. Changes that require notification and PPAP submittal are listed below. This list is not all-inclusive, suppliers must check with their supplier quality engineer before making any changes.
Use of other raw material than on the PPAP. Production from new or modified tool. Production following refurbishment or rearranging of existing tooling or equipments. Production from tooling/equipment transferred to different plant locations. Change of supplier for components or services. Product produced after tooling has been inactive for 12 months.
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Product or Process changes related to component of the production product manufactured internally or by subcontractor(s).
Change in Test / Inspection Method.
All changes must be approved in writing by PASA supplier quality engineering prior to implementation.
7.0 Supplier Assessments
7.1 Types of AssessmentsPASA may conduct an assessment on site at the supplier. Assessments may be done due to (but not limited to) new supplier, customer return(s), customer requirement, etc. The types of assessments PASA conducts are:
Initial Assessments – Quality Systems and Process Assessments for new suppliers. PASA assesses to the TS16949 standard.
New Model Assessments (Uses Process Control Plan Assessment Sheet) – Product specific assessment for either new or existing suppliers, as well as “A” rank parts.
General Assessments – Usually process specific assessments performed at existing suppliers.
Assessments will be done by the Panasonic Assessment Team. The Panasonic Assessment team is typically led by Supplier Quality and may consist of members from Advanced or Production Purchasing, Engineering, and PRA (Panasonic Japan Reliability Assurance Group).
7.2 Assessment ResponseOnce an assessment is done by PASA, the supplier may receive an action item list on areas to improve. Depending upon the severity of the finding, the supplier will need to prepare a formal response:
MAJOR Finding(s): Requires immediate containment response while PASA is still on site at the supplier. Corrective actions shall be sent in 5 business days.
MINOR Finding(s): Requires a response (typically in 10 business days, but at the discretion of the Supplier Quality Engineer).
OBSERVATIONS require no formal response from the supplier.
8.0 Supplier Analysis/Corrective Actions
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8.1 Trouble ReportsPASA may issue a supplier a Trouble Report for a part. The Trouble Report signifies PASA or PASA’s customer had an issue with a part and requires analysis from the supplier. Trouble Reports are ranked as follows:
A Rank: Usually a customer line return or significant quantity of suspect parts. The expectation from the supplier is daily updates to PASA on the analysis of the part. PASA expects the supplier to place the highest priority on this analysis.
B Rank: Usually a customer warranty claim. The expectation from the supplier is an update 2 – 3 times per week on the analysis of the part.
C Rank: Usually a PASA line return. The expectation from the supplier is a weekly update on the analysis of the part.
If the analysis proves the defect was the result of a supplier issue, a Supplier Corrective Action (SCA) will be issued (see below).
8.2 Supplier Corrective Actions (SCA’s)A Supplier Corrective Action will be issued to a supplier when confirmed defective or non-conforming product has been received at PASA, or has been reported back to PASA by our end customer. When PASA issues a supplier an SCA, the following shall occur:
The supplier must provide initial containment and interim response regarding the defective product within 24 hours.
The final corrective action for the defect must be received from the supplier within 7 calendar days. Extensions may be granted at the discretion of the Supplier Quality Engineer.
The supplier will submit the corrective action in an 8-D format.
PASA may then verify the corrective action on site at the supplier.
Repetitive quality issues may negatively affect the supplier’s business with PASA.
9.0 Continuous/Continual Improvement
9.1 GeneralThe supplier shall be assessed by PASA Supplier Quality and Purchasing in regards to their ongoing quality performance. Suppliers must strive for zero defects as PASA and PASA’s customers demand zero defects.
9.2 Criteria
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In accordance with PASA’s Quality Policy, PASA will use the following criteria for evaluating suppliers:
Quality – Including PASA and customer line returns.Cost – Price reductions/concessions.Delivery – 100% on time delivery of parts.
9.3 Performance ResultsPASA will notify each supplier monthly of their quality, cost, and delivery performance using the QCD Scorecard. Suppliers with poor performance may be requested to meet with the supplier’s account manager to develop an improvement plan. Furthermore, suppliers with poor performance may be subject to 100% sorting by a third party until such time that quality of incoming material improves to zero defects. (i.e. CS1/CS2, controlled shipping). An on site assessment by Supplier Quality may also be scheduled to evaluate their quality system issues.
9.4 Statistical TechniquesThe supplier shall monitor process performance using the appropriate statistical techniques in accordance with the AIAG SPC Manual. Additional areas where statistical techniques can be used are Gage R&R studies, Defect Analysis, and Continual Improvement Processes. All results shall be documented and retained by the supplier and shall be made available upon request from PASA.
9.5 Analytical TechniquesThe supplier should use the appropriate analytical techniques to improve capability and for problem resolution. Examples of analytical techniques are Design of Experiment (DOE), Benchmarking, and Theory of Constraints. All results shall be documented and retained by the supplier and shall be made available upon request from PASA.
9.6 Measurement System Analysis (MSA)The supplier shall perform measurement system analysis (MSA) in accordance with the AIAG MSA Manual. Other methods may also be implemented by the supplier with approval from the PASA Supplier Quality Engineer. All results shall be documented and retained by the supplier and shall be made available upon request from PASA.
9.7 Error ProofingThe supplier shall utilize the Error Proofing technique in accordance with the TS16949 Quality Systems Requirement Manual. All results shall be documented and retained by the supplier and shall be made available upon request from PASA.
9.8 Preventive/Predictive MaintenanceThe supplier shall implement a preventive/predictive maintenance system in accordance with the TS16949 Quality Systems Requirement Manual. All results shall be documented and retained by the supplier and shall be made available upon request from PASA.
9.9 Continual Improvement Process
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The supplier shall implement continual improvement projects and efforts in their company in accordance with the TS16949 Quality Systems Requirement Manual. All results shall be documented and retained by the supplier and shall be made available upon request from PASA.
10.0 Revision History
Rev # Date Revision ChangeR00 11/27/02 Initial ReleaseR01 3/7/03 Revised to reflect current practicesR02 10/2/03 Added survey table, QS 9000 requirement, and statistical control requirements. Revised
document to include supplier general requirements, supplier certification, decertification, and reconciliation for poor quality, QSA surveys, and QSR outline.
R06 8/16/05 Revised to complete the environmental Banned Substances requirements. R07 1/4/06 Revised document to include processes that are being currently being utilized to manage
suppliers-utilize a consistent assessment form for all groups.This document is now referred to as Panasonic Supplier Quality Manual. It previously was referred to as Panasonic Supplier Development Manual.
R08 3/1/06 Remove R/Y/G PPM ratings, rewrite procedureR09 9/1/06 Updated per yellow highlights.R10 4/1/07 Updated to include Environmental Banned Substance RequirementsR11 6/12/08 Complete rewritten to mirror revised Supplier Quality systems.
