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Welcome to:

Chapter Support & Leadership Training

2008

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Gerry Borden26941 – 27 B Avenue

Aldergrove, BC Canada V4W 3E5H: 604-857-0789 / W: 604-513-4783

HEmail: gborden@uniserve.comWEmail: gerry.borden@pc.gc.ca

2006-07: Evergreen District President2004-05: Evergreen District EVP2000-04: Evergreen District VP CSLT2002-Present: Society CSLT Committee2003-Present: CSLT COTS Subcommittee – CSLT Track Advisor

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Core Course Content

IntroductionsRole of the Chapter CounselorCommunicationPresentationTeam buildingProblem Solving Resources

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Introduction

Who are you? Where are you a member?How many years have you been a

barbershopper?How long have you been a Chapter

Counselor?What skills do you bring to this position?

(Career, other organizations)What do you expect from this weekend?

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Introduction (cont.)

Experienced CCwhat has/has not worked in your CC

experience?to what do your chapters best relate and

react?

New CCswhy are you here?what gaps do you believe exist at the

chapter level?what expectations do your chapters have

for you as a CC?

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A Chapter Counselor is a person who …

•has some relationship training

•has a positive and caring attitude

•has communication skills

• is committed to developing a long-term relationship with a chapter

• is willing to undertake ongoing training

• is willing to accept feedback

• is willing to take “risks” and be “creative”

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Issues and Concerns

Share an issue / concern identified with one of your chapters.

How have you tried to address this issue / concern?

What barriers have you faced in resolving this issue / concern?

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Exercise

Design a flag/crest Use ideas/concepts

associated with our Society and the chapters you serve

How can you best represent the role you play

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CommunicationsListeningPresentationConflict managementChange managementPersonality profilingMotivation / InspirationConsensus building

SKILLS and ABILITIES

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A Communications Model

1. Sendera. Give clear, concise, consistent messagesb. Make messages constructivec. Deliver messages with confidence

2. Message3. Receiver

a. Listen carefullyb. Ask questionsc. Paraphrase to assure clear understanding

4. Feedbacka. Encourage good performance with praise and emotion

(increased effect when done in front of others)

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Listening

Everyone thinks they listen to others – we don’t really listen

We are often “in” our own heads – with fears, prejudice, and solutions (filters)

Realizing you are not listening is the first step to listening

True listening creates opportunities for relationships and actions by allowing people to be fully self-expressed

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L ook at the personA sk questionsD on't interruptD on't change the subjectE mpathize and E ncourageR espond appropriately - verbally & non-verbally

Positive Communications

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Presentation Skills Determine subject of the presentation Identify the best way to present the material

Newsprint (Flip Charts) Overhead Projections

(Transparencies/Viewgraphs) Powerpoint presentations Lecture

Know the Material Rehearse presentation in the mirror Have good handouts Project positive enthusiastic attitude during entire

presentation Answer questions

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“The Five Dysfunctions of a Team”

– Patrick Lencioni

Absence of Trust

Dysfunction #1: Absence of Trust - Strategy for Overcoming:• Identify and discuss individual strengths and weaknesses• Spend considerable time in face-to-face meetings and working sessions

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“The Five Dysfunctions of a Team”

– Patrick Lencioni

Absence of Trust

Fear of Conflict

Dysfunction #2: Fear of Conflict - Strategy for Overcoming:• Acknowledge that conflict is required for productive meetings• Understand individual team member’s natural conflict styles, and establish common ground rules for engaging in conflict

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“The Five Dysfunctions of a Team”

– Patrick Lencioni

Absence of Trust

Fear of Conflict

Lack of Commitment

Dysfunction #3: Lack of Commitment - Strategy for Overcoming:• Review commitments at the end of each meeting to ensure all team members are aligned• Adopt a “disagree and commit” mentality—make sure all team members are committed regardless of initial disagreements

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“The Five Dysfunctions of a Team”

– Patrick Lencioni

Absence of Trust

Fear of Conflict

Lack of Commitment

Avoidance of Accountability

Dysfunction #4: Avoidance of Accountability - Strategy for Overcoming:• Explicitly communicate goals and standards of behavior• Regularly discuss performance versus goals and standards

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“The Five Dysfunctions of a Team”

– Patrick Lencioni

Absence of Trust

Fear of Conflict

Lack of Commitment

Avoidance of Accountability

Inattention to Results

Dysfunction #5: Inattention to Results - Strategy for Overcoming:• Keep the team focused on tangible group goals• Reward individuals based on team goals and collective success

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Developing a Vision Statement

Q: When people hear or see your chapter/chorus name, what will they think/feel?

Q: When people hear or see your chapter/chorus name, what do you want them to think/feel?

Take the words and phrases and form them into a simple, single sentence.

Can each member live with this statement? If not, what changes are required?

Come to consensus (I can support this vision).

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What’s our Mission?

Identify 2 to 5 major areas that address the work that you do.

The mission is directed by the Vision.Each mission will generate several

goals, goals will generate action plans.

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Enrolling Others in Your Vision

Enrollment is not selling or convincing or about getting someone to do something you “own”

Enrollment is authentic and passionateEnrollment is generating “possibility” in

another such that they step into that possibility with commitment and act.

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Solving Chapter Problems

• Connect the dots with 4 straight lines

• Connect the dots with 3 straight lines

Draw this figure without crossing any lines or lifting the pen/cil.

Solving Chapter Problems

Identify the problem

Analyze the problem/review the data

Identify resources for solving the problem

Develop an action plan Analyze the results

Revise as required

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Resources

What’s Online?(Live link to the internet) Primary Documents Society Vision Statement -

http://www.spebsqsa.org/web/groups/public/documents/pages/pub_cb_00216.hcsp#P-7_0

The Chapter Management Guide - http://www.spebsqsa.org/web/groups/public/documents/native/id_012674.pdf

Society Operations Manual - http://www.spebsqsa.org/web/groups/public/documents/native/cb_00098.pdf

Rules and Regulations Handbook - http://www.spebsqsa.org/web/groups/public/documents/native/cb_00100.pdf

Membership Application and Dues Calculator: http://www.spebsqsa.org/web/groups/public/documents/native/cb_00006.pdf

Five Reasons to Use a Chapter Counselor - http://www.spebsqsa.org/web/groups/public/documents/pages/pub_id_059603.hcsp

Chapter Meeting Program Guide - http://www.spebsqsa.org/web/groups/public/documents/graphics/pub_meetingsguide.pdf

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Society Resources

• Fellow Chapter Counselors• District Officers• Chapter Officers• On-line Society web page• District web pages (from all 16 districts)• Society publications (including music,

manuals, videos, tapes)• Society Staff Members• Society Committee Members• Society Officers• Society Judges and Coaches• Harmony Marketplace

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Document Resources

Society Operations Manual Chapter Management

Guide Rules and Regulations

Handbook Chapter Meeting Program

Guide Chapter Officer Manuals Operational Manuals and

Guides Singing Valentines Services Chairman Music Leadership Team Quartetting

Standard Chapter Bylaws Chapter Code of

Regulations Licensing Kit Activity Scripts Chapter Survey Forms

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As a Chapter Counselor, you will ALWAYS be…

Make it count!