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10-1 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved
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10-1McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
10-2
How To Maintain Relationships With Your Employees And Their
Representatives
Basic Organizational ConceptsBasic Organizational ConceptsAssumptions & LeadershipAssumptions & LeadershipEmployee CommunicationEmployee CommunicationMotivation, Appraisals, Motivation, Appraisals, Counseling, Discipline & Counseling, Discipline & TerminationTerminationEmployee Complaints & UnionsEmployee Complaints & Unions
Ch
apte
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10
10-3McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
Organizational ConceptsOrganizational Concepts
DelegationDelegation
Span Of ControlSpan Of Control
SpecializationSpecialization John A. Rizzo/Getty Images
10-4McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
How Well Do You Delegate?How Well Do You Delegate?
10-5McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
Indicators OfIndicators OfOrganizational TroubleOrganizational Trouble
Too Many People In Too Many Too Many People In Too Many MeetingsMeetings
Growth Of Growth Of Administrative CostsAdministrative Costs
Too Many Procedures/ConflictsToo Many Procedures/ConflictsKey People Not Directed To Key Key People Not Directed To Key ActivitiesActivities
Royalty-Free/CORBIS
10-6McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
Successful RecipientsSuccessful RecipientsOf DelegationOf Delegation
Learn From Other’s Learn From Other’s MistakesMistakes
Follow The PlanFollow The Plan
Are TeachableAre Teachable Milton Montenegro/Getty Images
10-7McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
Line OrganizationLine Organization
10-8McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
Line/Staff OrganizationLine/Staff Organization
10-9McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
Small Unincorporated FirmSmall Unincorporated Firm
10-10McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
Examples OfExamples OfInformal OrganizationInformal Organization
Informal-LeaderInformal-Leader
Grapevine-CommunicationGrapevine-Communication
10-11McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
Organizing ActivitiesOrganizing ActivitiesBy GroupsBy Groups
1)1) Function PerformedFunction Performed
2)2) Product SoldProduct Sold
3)3) Process UsedProcess Used
4)4) Area ServedArea Served
5)5) Type Of CustomerType Of Customer
6)6) ProjectProject
Ryan McVay/Getty Images`
10-12McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
Types Of TeamsTypes Of Teams
Problem-SolvingProblem-Solving
Self-ManagingSelf-Managing
Cross-FunctionalCross-FunctionalKeith Brofsky/Getty Images
10-13McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
Social Contract ForSocial Contract ForGood Human RelationsGood Human Relations
oBetween Owner & EmployeesBetween Owner & EmployeesoReasons For BusinessReasons For BusinessoCommunicate GoalsCommunicate Goals
oGrowthGrowth
oProductionProduction
oInvolvementInvolvementoEthicsEthics
10-14McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
LeadershipLeadershipLeadingLeadingCommunicatingCommunicatingMotivatingMotivatingDiscipliningDisciplining
Leadership – Ability To Leadership – Ability To Influence OthersInfluence Others
Diversity’s RoleDiversity’s Role
10-15McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
Theories Of LeadershipTheories Of Leadership
Traitist Traitist
BehavioralBehavioral
Contingency-SituationalContingency-Situational
10-16McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
Communication ProcessCommunication Process
10-17McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
Rules Of CommunicationRules Of Communication
Keep It SimpleKeep It Simple
Recruit Initial UsersRecruit Initial Users
Encourage DiversityEncourage Diversity
Enlist CheerleadersEnlist Cheerleaders
Archive Best AdviceArchive Best Advice
Ryan McVay/Getty Images
10-18McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
What Do YouWhat Do YouWant From Job?Want From Job?
10-19McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
MotivationMotivation“…“…inner state that inner state that activates a person, activates a person, including drives, including drives, desires, and/or desires, and/or
motives.”motives.”
10-20McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
Employee PerformanceEmployee Performance
Performance = Ability X MotivationPerformance = Ability X Motivation
10-21McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
Why Motivate?Why Motivate?Attract Potential Attract Potential EmployeesEmployees
Improve Improve PerformancePerformance
Retain Good EmployeesRetain Good Employees
10-22McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
How To MotivateHow To Motivate
10-23McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
Techniques Of MotivationTechniques Of MotivationQuality CirclesQuality CirclesZero-DefectsZero-DefectsJob EnrichmentJob EnrichmentWork VariationWork Variation
ScheduleScheduleFlextimeFlextime
JobJobSplittingSplittingSharingSharing
Royalty-Free/CORBIS
10-24McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
How Performance How Performance Appraisals OperateAppraisals Operate
10-25McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
CounselingCounselingTroubled EmployeesTroubled Employees
1.1. Establish Establish StandardsStandards
2.2. Be SpecificBe Specific
3.3. Restrict Restrict CriticismCriticism
4.4. Be Firm & Be Firm & ConsistentConsistent
5.5. Be PreparedBe Prepared
6.6. Point Out Point Out External External SourcesSources
7.7. Employee Employee DecidesDecides
8.8. Only Activities Only Activities On JobOn Job
9.9. ConfidentialityConfidentiality10.10.CommitmentCommitment
10-26McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
Job-RelatedJob-RelatedAreas Of CounselingAreas Of Counseling
Health/SafetyHealth/Safety
Retirement/TerminationRetirement/Termination
Stress/BurnoutStress/Burnout
10-27McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
Symptoms Of DrugSymptoms Of Drug& Alcohol Abuse& Alcohol Abuse
AbsenteeismAbsenteeismAccidentsAccidentsMedical Expense Medical Expense IncreasesIncreasesInsubordinationInsubordinationTheftsTheftsQuality ProblemsQuality Problems
10-28McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
HandlingHandlingEmployee ComplaintsEmployee Complaints
AssurancesAssurances
ProcedureProcedure
Minimum TimeMinimum Time David Buffington/Getty Images
10-29McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
Types Of DisciplineTypes Of DisciplineEncourage Self-Encourage Self-DisciplineDiscipline
Positive DisciplinePositive DisciplineRoyalty-Free/CORBIS
10-30McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
Legal DisciplineLegal DisciplineSet RulesSet Rules
Act PromptlyAct Promptly
Gather FactsGather Facts
Allow Allow
ExplanationExplanation
Evaluate Evaluate Courses Of Courses Of ActionAction
Select Course Of Select Course Of ActionAction
Take ActionTake ActionMaintain Maintain RecordsRecords
10-31McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
Percent OfPercent OfUnion MembershipUnion Membership
0% 5% 10% 15% 20%
Management
Professional
Service
Sales/Office
Natural Resources & Construction
Production & Transportation
Source: Bureau Of Labor Statistics, http://www.bls.gov/news.release/union2.t03.htm
10-32McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
Laws &Laws &Union-Management RelationsUnion-Management Relations
Railway Labor ActRailway Labor Act
Norris-LaGuardia ActNorris-LaGuardia Act
National Labor Relations ActNational Labor Relations Act
Labor-Management Relations Labor-Management Relations ActAct
Labor-Management Reporting & Labor-Management Reporting & Discourse ActDiscourse Act
10-33McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
Right-To-Work StatesRight-To-Work States
10-34McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
Agreement NegotiationsAgreement Negotiations
PreparePrepare
BargainBargain
Live With ItLive With It Steve Cole/Getty Images
