Enhancing Group & Team Enhancing Group & Team PerformancePerformance

HCOM 100HCOM 100Instructor NameInstructor Name

Communication PrinciplesCommunication Principles

Enhancing Group & Team Enhancing Group & Team Performance PreviewPerformance Preview

What Effective Group Members DoWhat Effective Group Members Do

Structuring Group & Team Problem Structuring Group & Team Problem SolvingSolving

Enhancing Group & Team LeadershipEnhancing Group & Team Leadership

Enhancing Group & Team MeetingsEnhancing Group & Team Meetings

Research Regarding Group & Research Regarding Group & Team PerformanceTeam Performance

Groups and teamsGroups and teams come up with more come up with more creative solutions to problems than a creative solutions to problems than a person working along.person working along.Working with othersWorking with others in groups improves in groups improves the comprehension of the ideas presented.the comprehension of the ideas presented.Group and team membersGroup and team members are more are more satisfied with the conclusions and satisfied with the conclusions and recommendations if they participated in recommendations if they participated in the discussion.the discussion.Groups have moreGroups have more available information available information by tapping the experience of group by tapping the experience of group members.members.

Effective Group MembersEffective Group MembersFunctional Functional ApproachApproach– Describes the kinds Describes the kinds

of functions that of functions that lead to better lead to better quality solutions and quality solutions and decisionsdecisions

– Vigilant thinkersVigilant thinkers pay attention to the pay attention to the processprocess of how of how problems are solved.problems are solved.

Effective Group Members (Cont.)Effective Group Members (Cont.)

Identify a Clear, Elevating GoalIdentify a Clear, Elevating GoalGather and Use Information Gather and Use Information EffectivelyEffectively– Identify the dataIdentify the data– Effectively communicate informationEffectively communicate information– Draw accurate conclusionsDraw accurate conclusions

Develop OptionsDevelop OptionsEvaluate IdeasEvaluate IdeasDevelop Sensitivity Towards OthersDevelop Sensitivity Towards Others

Effective Group Members (cont.)Effective Group Members (cont.)

Prescriptive ApproachPrescriptive Approach– Offers a sequence of steps and Offers a sequence of steps and

techniques to help your group stay on techniques to help your group stay on task and remain productivetask and remain productive

– A structured problem is one in which A structured problem is one in which there is a single-best solutionthere is a single-best solution

– StructureStructure refers to the way a group refers to the way a group discussion is organizeddiscussion is organized

– InteractionInteraction refers to the give-and-take refers to the give-and-take discussiondiscussion

Groups need a balance of Structure Groups need a balance of Structure and Interactionand Interaction

Structuring Problem SolvingStructuring Problem SolvingStep 1:Step 1: Identify and Identify and Define the ProblemDefine the ProblemStep 2:Step 2: Analyze the Analyze the ProblemProblem– Develop Develop criteriacriteria– Force field analysis Force field analysis

techniquetechnique

Step 3:Step 3: Generate Generate Possible SolutionsPossible Solutions– BrainstormingBrainstorming– Silent brainstormingSilent brainstorming– Nominal group Nominal group

techniquetechnique

Structuring Problem Solving (cont.)Structuring Problem Solving (cont.)Step 4:Step 4: Select the Select the Best SolutionBest Solution– Strategies to reach consensusStrategies to reach consensus

Be goal oriented, listen, Be goal oriented, listen, promote honest dialogue promote honest dialogue and discussionand discussion

– Be cautious of groupthinkBe cautious of groupthink

Encourage critical thinkingEncourage critical thinking

Don’t agree with someone Don’t agree with someone just because she or he is just because she or he is high statushigh status

Consider asking a third Consider asking a third party to evaluate the groupparty to evaluate the group

Assign a devil’s advocateAssign a devil’s advocate

Break into dyads consider Break into dyads consider pros and conspros and cons

Step 5:Step 5: Test and implement the Test and implement the SolutionSolution

RECAP: Top Six Reasons Why Groups Make Bad DecisionsRECAP: Top Six Reasons Why Groups Make Bad Decisions

No Common Goal …….. Group does not begin with the end in mindNo Common Goal …….. Group does not begin with the end in mind

Analysis Paralysis …….. Team members over analyze unimportant Analysis Paralysis …….. Team members over analyze unimportant

detailsdetails

Jumping to Solutions .. People propose solutions before facts areJumping to Solutions .. People propose solutions before facts are

knownknown

Groupthink ………………… Group members agree too quickly just to get Groupthink ………………… Group members agree too quickly just to get

on with iton with it

Topic Hopping …………… Lack of agenda and structureTopic Hopping …………… Lack of agenda and structure

Killer Inch …………………. Group argues over minor pointsKiller Inch …………………. Group argues over minor points

Structuring Problem Solving (cont.)Structuring Problem Solving (cont.)

Enhancing Team LeadershipEnhancing Team LeadershipLeadership is the Leadership is the ability of a person ability of a person to influence othersto influence others

Approaches to Approaches to Leadership PreviewLeadership Preview– TraitTrait– FunctionalFunctional– StylesStyles– SituationalSituational– TransformationalTransformational

Approaches to LeadershipApproaches to Leadership

Trait ApproachTrait Approach– Suggests that there are certain traits Suggests that there are certain traits

that make leadersthat make leadersIntelligenceIntelligence

ConfidenceConfidence

Social SkillsSocial Skills

Administrative SkillsAdministrative Skills

Physical EnergyPhysical Energy

EnthusiasmEnthusiasm

Approaches to Leadership (cont.)Approaches to Leadership (cont.)

Functional ApproachFunctional Approach– Categorizes the essential leadership Categorizes the essential leadership

functions that need to be performed to functions that need to be performed to enhance the workings of the groupenhance the workings of the group

– Task functionsTask functionsBehaviors that help the group get the work Behaviors that help the group get the work donedone

– Process functionsProcess functionsHelp maintain a harmonious group climate Help maintain a harmonious group climate by encouraging amiable relationshipsby encouraging amiable relationships

Approaches to Leadership (cont.)Approaches to Leadership (cont.)

Styles ApproachStyles Approach– AuthoritarianAuthoritarian

Influence by giving orders and controlling Influence by giving orders and controlling othersothers

– DemocraticDemocraticConsults with the group before issuing edictsConsults with the group before issuing edicts

– Laissez FaireLaissez FaireTakes a hands-off, laid back approach to Takes a hands-off, laid back approach to influencinginfluencing

Approaches to Leadership (cont.)Approaches to Leadership (cont.)Situational ApproachSituational Approach– Views leadership as an Views leadership as an

interactive process that interactive process that links a particular style links a particular style of leadership with of leadership with various factorsvarious factors

– Paul Hersey and Paul Hersey and Kenneth Blanchard’s Kenneth Blanchard’s Situational Leadership Situational Leadership ModelModel

Relationship behaviorRelationship behaviorTask behaviorTask behaviorMaturity of group Maturity of group membersmembers

Approaches to Leadership (cont.)Approaches to Leadership (cont.)

Transformational ApproachTransformational Approach– Transformational leader influences by Transformational leader influences by

transforming the group by giving it new transforming the group by giving it new vision, energizing the culture, or giving vision, energizing the culture, or giving the group new structurethe group new structure

– Fundamental Skills of Transformational Fundamental Skills of Transformational LeadershipLeadership

Build a shared visionBuild a shared visionChallenge existing ways of thinkingChallenge existing ways of thinkingBe a systems thinkerBe a systems thinker

Enhancing Group MeetingsEnhancing Group Meetings

Manage Meeting StructureManage Meeting Structure– Step 1:Step 1: Determine your Meeting Goals Determine your Meeting Goals– Step 2:Step 2: Identify What Needs to be Discussed Identify What Needs to be Discussed

to Achieve the Goalto Achieve the Goal– Step 3:Step 3: Organize the Agenda Organize the Agenda

An An agendaagenda is a list of the key issues, ideas, and is a list of the key issues, ideas, and information that will be discussed, giving the information that will be discussed, giving the order/sequence in which each item will be discussed.order/sequence in which each item will be discussed.

Enhancing Group Meetings (cont.)Enhancing Group Meetings (cont.)

Manage meeting interactionManage meeting interaction– Use gatekeeping skillsUse gatekeeping skills– Use metadiscussionUse metadiscussion– Monitor timeMonitor time– Use structure to manage interactionUse structure to manage interaction

Enhancing Group Meetings (cont.)Enhancing Group Meetings (cont.)

Mosvic and Nelson’s Suggestions for Mosvic and Nelson’s Suggestions for Meeting ParticipantsMeeting Participants– Organize what you sayOrganize what you say– Speak to the pointSpeak to the point– Make one point at a timeMake one point at a time– Speak clearly and forcefullySpeak clearly and forcefully– Support your ideas with evidenceSupport your ideas with evidence– ListenListen

What questions do you have?What questions do you have?

Homework:Homework:

1.) Reading?1.) Reading?

2.) Turn in assignments?2.) Turn in assignments?