Telephone: 0845 601 0596www.doherty.co.uk

© 2009 Doherty IT Solutions

10 Reasons to outsource your IT support

ByDoherty Associates

London IT Support Specialists

Telephone: 0845 601 0596www.doherty.co.uk

© 2009 Doherty IT Solutions

1. Cost And Its Influence On IT

• Average annual salary of in-house IT Manager is around £50,000

• Add to that the cost of recruitment, additional company benefits and training to keep their skills up to date

• If this is a price companies cannot afford, they are still left with a large potential costs: – IT downtime – Frustrating the operation of your business – Staff spending their valuable hours trying to solve problems they

do not completely understand

Telephone: 0845 601 0596www.doherty.co.uk

© 2009 Doherty IT Solutions

2. Lack Of In-house Expertise

• Potential lack of space for an extra staff member• If company’s IT requirements peak and trough, there

won’t always be enough work to keep someone fully occupied– Can’t justify a full-time, in-house employee

• Outsourcing to a company that offers unlimited IT support contracts provides flexibility to call for support when in need of help, as if they were a dedicated member of staff

Telephone: 0845 601 0596www.doherty.co.uk

© 2009 Doherty IT Solutions

Extend your in-house expertise

• Maybe you have a designated IT contact or a dedicated IT person in-house. You rely heavily on them for the continuity of your IT and therefore your business.

• But what happens if they are already dealing with a crisis when another one comes along? Or if they are on holiday or off sick when disaster strikes?

• What if there is a serious issue and they try everything they can think of, but nothing seems to be helping?

• Outsourcing to a dedicated IT firm will give you access to a full team of experts.

Telephone: 0845 601 0596www.doherty.co.uk

© 2009 Doherty IT Solutions

Lack of IT skills

• Recruitment is a tough, time-consuming and expensive process at the best of times.

• 53% of employers lack confidence in their ability to find people with the right skills for their business (source: Confederation of British Industry 2008 Skills Survey)

• If you are not from a technical background, how do you ensure you recruit the right people, especially when IT skills are in such high demand?

• With outsourcing, once you’ve selected the right IT partner, you don’t have to worry. You’ll have a highly-trained team on hand at all times.

Telephone: 0845 601 0596www.doherty.co.uk

© 2009 Doherty IT Solutions

Productivity

• If you don’t have an IT department, you might be thinking that it saves money keeping responsibility for technology in-house and distributing it amongst your staff. The likelihood is that it is dramatically reducing their productivity.

• The Confederation of British Industry 2008 Skills Survey revealed that 56% of employers are concerned about the ability of their employees to use computers.

• Scary stuff, particularly if it’s those employees who are left to solve their own IT problems.

Telephone: 0845 601 0596www.doherty.co.uk

© 2009 Doherty IT Solutions

Research on latest technology

• Technology is transforming at a rapid rate. If there’s a new product, upgrade or tool available that might be useful to your business, how will you find out about it before your competitors do?

• Building a relationship with a supplier will mean that you have access to advice from people whose job it is to monitor the market, assess innovations and work out whether they can benefit their customers.

• They will also gain advance intelligence and training via any industry partnerships they may have.

Telephone: 0845 601 0596www.doherty.co.uk

© 2009 Doherty IT Solutions

Value added services

• Are you worried about your network’s security? Need a disaster recovery plan? Want to support an increasingly mobile workforce? Do you require bespoke software?

• Your IT support provider may be able to offer you a full range of additional consultancy services as a one-stop shop.

• They will be able to make recommendations that could improve your systems and save you money.

Telephone: 0845 601 0596www.doherty.co.uk

© 2009 Doherty IT Solutions

Providing Constant care

• Chances are that your current IT strategy relies on a ‘break/fix’ set-up. This means that by the time you know there is a problem, your business and staff’s productivity has already been affected.

• Some IT support suppliers can proactively monitor your systems 24/7, identify any issues and fix them before you even notice, virtually eliminating downtime.

• They can also carry out diagnostics on your system, servers and network to prevent any problems arising in the first place.

Telephone: 0845 601 0596www.doherty.co.uk

© 2009 Doherty IT Solutions

Risk Management

• Partnering with experts should not only mean that you experience fewer IT problems, but also that someone outside your business is responsible in the event of a crisis.

• If you have the right agreement or contract in place, this may extend to legal responsibility, which could enable you to seek damages if something goes wrong.

Telephone: 0845 601 0596www.doherty.co.uk

© 2009 Doherty IT Solutions

Focus on your own business.

• Your time is more precious than ever. You need to focus on your staff, your costs and most importantly, your clients and forget about your IT.

Telephone: 0845 601 0596www.doherty.co.uk

© 2009 Doherty IT Solutions

Doherty IT Support Specialists0845 601 0596 / www.doherty.co.uk

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