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10 Things To know abouTYouR CoMMuniTY YouR CusToMERsYouR REgionYouR dubbo
MajoR paRTnERan iniTiaTivE of
YouRdubbo .CoM.au
2 wElCoME
YouR CiTY foR ChoiCEYouR CiTY foR sERviCE YouR ChanCE To win!
The Your Dubbo Program is an initiative of Dubbo City Council and Dubbo Chamber of Commerce and Industry, developed in consultation with a range of local business stakeholders. All key elements of the campaign are sourced from, or provided by, local businesses. Dubbo businesses have been invited to join a unique program that celebrates, recognises and rewards those businesses and their customers who support our City. Your Dubbo educates, empowers and rewards businesses for supporting a culture of positive customer service in our City.
The “10 things to know about Your Dubbo booklet” is a simple and useful tool to help you promote Dubbo through showing pride in yourself, your business, your City and your region. Each page is filled with information based on enquiries fielded through the Dubbo Visitor Information Centre – some things you may not know and others you will. Use the booklet to provide great customer experiences and share information about “Your Dubbo” – your City for service, choice and smiles.
FOCUSSING ON YOUR CUSTOMER
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Be friendly, acknowledge and smile at anyone who enters the
business
Listen to the customer – understand what they’re
asking
Use good manners (even if they don’t...)
Know your products and/or
services
Enjoy giving great service, it’s easy & fun!
Don’t be afraid to sellMake the customer
feel happy they have purchased an item from
your store —that’s the aim of being in business!
Add value to your service
Ask them if they’re from Dubbo and if they’re
visiting, offer to help them with information
or directions.
If you can’t help the
customer, recommend
someone in Dubbo that can
Always meet the
customers’ expectations,
and if possible, exceed them
Be proud of yourself, your
business, your city, your
region
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10 CUSTOMER TIPS 3
10 FREE THINGS
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Dubbo Action Sport Precinct basketball court and skate park Open every day
Dubbo Heritage Walk Pick up a map from the Visitors Information Centre
Riverside Markets8am – 12pm 2nd Sunday monthly
Terramungamine Rock GroovesOpen every day
Elston Water Park8am – 8pm Open every day in Spring and Summer
Dubbo Farmers Market 8am – 12pm 1st & 3rd Saturday monthly
Dubbo Regional Botanic Gardens Shoyoen Sister City Gardens, Dubbo Sensory Gardens and Biodiversity Gardens Open every day
Taronga Western Plains Zoo Savannah Visitors Plaza 9am – 4pm Open every day
Tracker Riley Cycleway or BMX Track Open every day
Western Plains Cultural CentreOpen 6 days Closed Tuesdays
DUBBOHERITAGE
TOURWalk | ride | drive
For more reasons to smile, visit www.dubbo.com.au
Four people are buried in the prison grounds and the location of their bodies is still a mystery.The existing buildings seen at the Old Dubbo Gaol today were constructed in 1871, but a gaol has existed on this site since 1848. Map ref 38
OLD DUBBO GAOL
» A ‘lunatic keeper’ would sit inside padded cells to ensure ‘insanes’ didn’t harm themselves.
» When the Gaol closed in 1966, eight men had been hanged in the gallows.
DID YOU KNOW?
WEsTERN PLAINs CULTURAL CENTRE
Dominated by a nine-tonne wool wagon and a re-constructed tree centrepiece,
the Dubbo Regional Museum at Western Plains Cultural Centre relays the
fascinating account of the people who shaped this City and region.
www.wpccdubbo.org.au
MACqUARIE REGIONAL LIBRARY
Drawing on a wide range of resources, the local studies collection at Dubbo
Branch is a valuable source of information on the history and development of Dubbo
from 1818 to the present.www.mrl.nsw.gov.au
sT BRIGIDs CATHOLIC CHURCHConstruction was delayed by four years because ‘the builder had done a bunk,’ according to the Bishop. The Church was completed in 1874. Map ref 18
THE COURT HOUsEThe Coat of Arms, the building and the gate posts all show different dates.The Coat of Arms was commissioned in 1884, however due to bankruptcy the building wasn’t completed until 1887. The final touches on the gates were completed in 1888. Map ref 9
THE OLD sHIRE BUILDING Built in 1867 using local sandstone by W. Sutton for the Commercial Banking Company. The middle windows of this building (above the door) are false, in order to maintain the symmetry. Map ref 27
COLONIAL MUTUAL BUILDINGThis was, for many years, the tallest building in Dubbo. When originally built, the main entrance was on a splayed corner protected by and ornate portico. Map ref 33
TELsTRA BUsINEss OFFICE Constructed in 1887 as Dubbo’s Post Office, colonial architect James Barnet also designed the Sydney Post Office in Martin Place and Dubbo’s Court House. The building is Italianate in style, featuring central porticos, marble Corinthian columns and a raised British Coat of Arms. Map ref 37
HORRIFIC ACCIDENTOn the 8th April 1936, the local newspaper reported a ‘horrific accident, one of the worst in Dubbo’s history’. It occurred at the Macquarie View Hotel when one of the ‘ramshackled and unsafe’ wooden verandahs holding 80 people ‘smashed to the footpath’. Twenty eight people were admitted to hospital with injuries, while only one fatality was recorded (although it is believed there were others). Map ref 1
Walk in the footsteps of our pioneersDubbo has an intriguing past.From bushrangers and underworld figures, to renowned architects and ornate buildings, Dubbo is steeped in history.
Proclaimed a village in 1849 and a town by 1872, Dubbo officially became a City in 1966.
Here are just a few historic highlights for you to discover on the Dubbo Heritage Tour.
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TO DO IN DUBBO4
10 MORE THINGSTO DO IN DUBBO
1. Visit our world famous ZooNo Dubbo experience is complete without a visit to the City’s iconic attraction – Taronga Western Plains Zoo.
2. Take a trip back in timeBe entertained by comical theatrical performances and characters at the Old Dubbo Gaol. Visit Australia’s oldest slab homestead at Dundullimal, stroll through the CBD on a heritage walk, or enjoy a night of star gazing at the Dubbo Observatory.
3. PlayLet the kids be dazzled by a kaleidoscope of colour at a house made of bottles, get a perfect strike tenpin bowling, or find your inner child at an interactive model railway village. Take a spin on the back of a three wheeler motorbike and visit the Royal Flying Doctor Service.
4. Shop ‘til you dropIn Dubbo you will find well-known stores and brands alongside speciality boutiques and regional produce – all with smiling local service.
5. Explore the great outdoorsWalk or cycle along the banks of the Macquarie River and read the story of legendary Aboriginal tracker Sergeant Alec Riley. Discover the beauty of the bush on horseback and indulge your senses at the Botanical Gardens.
6. Be artyVisit the Western Plains Cultural Centre, the largest gallery west of the Blue Mountains, or enjoy a more intimate art space at one of the smaller art galleries and purchase a locally made piece.
7. Eat out Enjoy traditional Australian fare to tasty Thai, Italian, Vietnamese, Spanish, Japanese, or Indian cuisine. Relax at the end of a busy day with a local drop from one of the City’s wineries.
8. Get in the gameGet in the game – whether you want to play or watch, there are 35 sporting codes and approximately 90 hectares of sporting fields to cheer on your team or pull the boots on yourself!
9. Treat yourselfIndulge in a day at the spa, get your hair done, or unwind with a massage. We have an abundance of hairdressing salons, beauticians, massage therapists, alternative therapists and more.
10. See it liveTake in live entertainment at the Dubbo Regional Theatre and Convention Centre or Dubbo RSL Theatrette, catch the latest movie at Reading Cinemas or enjoy a live band at one of the City’s local hotels.
For more information go to dubbo.com.au or call 6801 4450
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SPORTSPEOPLE
ARTS
10 FIELDS OF FAMOUS FACES
Stephen Peacocke Home and Away
Kirsty Lee Allan Sea Patrol
Bethany Simons The Weather and Your Health
Andrew RyanRugby League
(NSW and Australian teams)David PeacheyRugby League
(NSW and Australian teams)Dean Pay
Rugby League (NSW and Australian teams)
Luke PriddisRugby League
(NSW and Australian teams)Ron Gibbs
Rugby League (NSW Country and Australian teams)
Don ParishRugby League (Australian team)
Beau RobinsonRugby Union (Queensland Reds)
Adrian LeijerSoccer
(Australian team, English Premier League)Nicole Sykes
Soccer (Young Matilda’s Australian team)Ashleigh Sykes
Soccer (Young Matilda’s Australian team)
Kyle NokeUFC fighter (International)Thomas ‘Bomber’ Carney
Boxer (Commonwealth Games)Brian Tink
Boxer (Olympic Games)Katrina GibbsHigh Jumper
(Commonwealth Games)Megan Dunn
Cyclist (Commonwealth Games gold medallist)
The late Robert (Bob) SpearsCyclist (World Sprint Champion)
The late Reggie ‘Ironman’ McNamaraCyclist (International champion)
Charles BartleyDancer
(So You Think You Can Dance finalist)Kellie Dickerson
Musical director, pianist and conductor (Legally Blonde – Stage show)
Geoffrey LancasterClassical pianist and conductor
(international)The late Marion Hall Best
Interior designer (international)Joseph Simons
Dancer (West Australian Ballet)
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FOOTBALL
ACTORS
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LITERATURE
PROFESSIONAL
FILM
FASHION
HUMANITARIAN
Karl Robertson Matthew Baker
Phil Stack Thirsty Merc
Dave Mason The Reels
Julienne Van LoonAuthor (Road Story)
Libby GleesonAuthor (Mahtab’s Story)The late Lennie Lower
Humorist/columnist (The Sunday Telegraph)
Paul O’MalleyCEO, BlueScope Steel
Michael GleesonReporter (ABC)
Rolf BoldrewoodMagistrate and author (Robber Under Arms)
Geoff MannSports reporter (ABC Radio)
The late Jean Emile SerisierDubbo’s first businessman
Gerry CollinsCommentator (ABC Radio)
Lizzy GardinerCostume designer
(Mission: Impossible II)Stephen Bornemann
Graphic artist (Happy Feet)Michael Riley
Indigenous photographer (collections at National Gallery
of Australia)
Suzanne GraeFounder (Suzanne Grae)
Lauren Burke2012 Youth Representative
(Commission on the Status of Women)Ray Peckham
Member (Aborigines Progressive Association)
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MUSIC7
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10 DAY TRIPS
DUBBO TO MOLONG (1HR 15MINS) • Banjo Paterson Bush
Park, Yeoval• ‘Animals on Bikes’
Drive, Cumnock• Gelato Factory,
Molong
MAP NOT TO SCALE
DUBBO
TO BRISBANE
TO NEWCASTLE
TO SYDNEY
TO SYDNEYTO MELBOURNE
TO CANBERRA
30MINS
1 HR
GILGANDRA (45MINS)
• Cooee Heritage Centre
• Rural Museum
GULGONG (1HR 15MINS)
• Town of the old $10 • Henry Lawson
• 19th Century Gold Rush town
MUDGEE ( 1.5HRS )
• Wine Region• Galleries and Art
NARROMINE (30MINS)
• Glenn McGrath Statue • Andonbel Alpacas • Aviation Museum
• Lime Grove
WARREN (1.5HR)
• Macquarie Marshes• Warren Races
• Cultural Centre
COONABARABRAN (2HRS)
• Astronomy Capital of Australia
• Pilliga Pottery• Warrumbungle
Ranges WELLINGTON
(45MINS) • Wellington Caves• Lake Burrendong
• Wellington Bottlehouse
PEAK HILL (1HR)• Ninda gallery
Indigenous artwork • Bogan Weir picnic area
• Peak Hill Open Cut Mine
PARKES (1.5HRS)
• Parkes radio telescope
• Elvis Museum
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10 DUBBO FACTS
is the Aboriginal word for Red Earth and was founded in 1849. The traditional owners are
the Tubbagah people of the Wiradjuri Nation.
789,000 people visit Dubbo each year. Dubbo has 3500 commercial accommodation beds and the average length of stay is 2.3 nights.#
In 2009 Dubbo was recognised as NSW’s most affordable city to purchase a house with the
median price of $270,000. If you live in Dubbo 38% of your family income is spent on your mortgage repayments compared to 82% for
families living in Sydney.*
The top three tourism destinations are Taronga Western Plains Zoo, Old Dubbo
Gaol and Western Plains Cultural Centre.#
Seven streets that run parallel to the Macquarie River are named after NSW Governors. They are Bligh,
Macquarie, Brisbane, Darling, Bourke, Gipps, and Fitzroy.
Dubbo sources its water from Burrendong Dam, which, when at capacity holds
3.5 times the volume of water as Sydney Harbour.
The top three sectors for employment in Dubbo include retail, healthcare
and social assistance and education and training.
40,491 people live in Dubbo. The median age is 36.^
Over one quarter of all households in Dubbo generate their own power
through solar panels.
Dubbo is known for servicing a catchment area of 120,000, (one third of NSW). There are in excess of 3500 businesses in Dubbo.
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YOU DIDN’T KNOW!
DUBBO
VISITORS
HOUSE PRICES
TOURISM
NSW GOVERNORS
WATER
EMPLOYMENT
PEOPLE
POWER
BUSINESS
^ABS Census 2011. * Residential Development Council RD Data 2009. #Dubbo LGA Profile: Tourism Research Australia, National Visitor Survey and International Visitor Survey YE Sept 2008 – YE Sept 2011
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Bris
bane
Str
eet
Talbragar Street
Erskine StreetBl
igh
Stre
et
Mac
quar
ie S
tree
t
Dar
ling
Stre
et
Church Street
Wingewarra treet
Bultje Street
Cobar Street
WHERE IS THE...?Dubbo CBD *map not to scale,
indicative only
Riverdale Shopping Centre
North
Centro Shopping Centre
to Delroy Park Shopping Centre / West Dubbo to Orana Mall Shopping Centre / East Dubbo
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Cobra Street
Moonah Street
Alder Place
Oak Street
Birch Avenue
Birch Avenue
Wheelers Lane
Wheelers Lane
Wheelers Lane
Windsor Parade
Mitchell Highway
Minore Road
Minore Road
Camegie AvenueTorvean Place
Baird Drive
Airport
Map references
Baby change room
*map not to scale, indicative only
Orana Mall Shopping Centre Delroy Park Shopping Centre
Church
Disabled Parking
Hospital
Information Centre
Library
Medical Centre
Parks/Playground
Parking (free)
Petrol Station
Public Telephone
Post Office
Shopping Centre
Taxi Bay
Public Toilets
Train/coach terminal
Wifi spots
FINDING A GREAT PARK FOR THE KIDS (BIG & SMALL)Dubbo has 27 playgrounds scattered around the City. Listed below are ten of the most popular.
Park Name BBQ Facilities Play Equipment Bike Path Gardens
Victoria Park
Elston Park
Wahroonga Park
Orana Mall playground
Savannah Visitors Plaza
Skate Park
Sir Roden Cutler
Lions Park
Lions Park West
Elizabeth Park Botanical Gardens
North North
For more information go to dubbo.com.au or call 6801 4450
Bris
bane
Str
eet
Talbragar Street
Erskine Street
Blig
h St
reet
Mac
quar
ie S
tree
t
Dar
ling
Stre
et
Church Street
Wingewarra treet
Bultje Street
Cobar Street
Mac
quar
ie S
t
Erskine St
Blig
h St
YOUR VISITOR INFORMATION CENTRE1. Find out what to see and do
2. Collect your copy of the latest Dubbo City Guide
3. Pick up a free map and plan a day trip
4. Find out something about Dubbo you did not know
5. Purchase local products and produce
6. Purchase an I love Dubbo t-shirt
7. Grab a drink or snack
8. Use the clean public amenities (including a parents room and disabled toilets)
9. Park your caravan or bus
10. Find out what’s on in Dubbo
10 REASONS TO VISIT...12
Emergency
Emergencies 000 Dubbo Police 6883 1599 Dubbo Base Hospital 6885 8666 After hours medical assistance 6884 2100
Information for visitors, new residents and event organisers
Dubbo Visitors Information Centre www.dubbo.com.au 6801 4450
Council Information
Dubbo City Council www.dubbo.nsw.gov.au 6801 4000
Community Support Programs
Dubbo Neighbourhood Centre 6882 2100
Post Offices
Dubbo Post Office 6841 3212 Dubbo East Post Office 6882 4104 Dubbo Grove Post Office 6882 2059 Dubbo West Post Office 6882 2782
Pet accommodation
Pinecrest Kennels 6882 1842 Rovers Run Bed and Bone 6887 2310 Nelnic Kennels 6882 9547 Merooka Kennels 6888 5610
Licensing
Roads and Maritime Services 13 22 13
Library / Internet Access
Macquarie Regional Library Dubbo Branch 6801 4501
Transport Information
Regional Express 13 17 13 QantasLink 13 13 13 Taxi 131 008 Dubbo Buslines 6882 2900
Regional and Interstate Coaches Countrylink 13 22 32 Greyhound 1300 473 946 Sid Foggs Coaches (Newcastle) 4928 1088
HAVING IMPORTANT NUMBERS
For more information go to dubbo.com.au or call 6801 4450
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10 THINGS YOU LOVE...
Remind yourself of ten things to love about your business:
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Remind yourself of ten things to love about Your Dubbo:
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Thank You
Major partner
program supporters
Media supporters
Dubbo Secretarial Services Pty Limited
Dubbo Secretariat
copycolourshop
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For a refreshing banking alternative that is focused on supporting Dubbo
locals, visit Orana Mutual…
…at the heart of our community.128 Macquarie Street 132 067 www.communitymutual.com.au
Orana Mutual is a trading name of Community Mutual Ltd. ABN 21 087 650 360 : AFSL 241167