1
Agenda
• Challenges for Email Marketers in 2009
• 10 Trends in 2010
1. Email is the Cornerstone
2. Email Automation as an Essential
3. Web Analytics as an Email Enhancer
4. Social Media Entwined with Email
5. Get Mobile!
6. Search Marketing Extends Email Marketing Intelligence
7. Global Reach Opportunity
8. Building Relevance will Build Engagement
9. Integration of Online Marketing Messaging and Campaigns
10. Marketing Technologies Used as Competitive Advantage
• Q&A
2
2009 Challenges
• Unsteady economy
Longer sales cycles
Less frequent purchases
Fewer dollars spent per sale
Harder to meet revenue goals
• Resource scarcity
People, money, time, bandwidth
Email Marketers Faced Extreme Challenges
3
2009 Challenges
Learning from Past Challenges and Preparing for Challenges AheadChallenges to Email Marketing in the Past 12 Months
4
Email Marketing 2010
Companies can grow moving into 2010 using
email marketing.
If they know the key trends affecting the market.
Here’s how…
5
Trend #1: Email is the Cornerstone
Email is the Most-Used Online Marketing ToolJune 2009 ―Interactive Marketing Channels To Watch In 2009‖
Interactive Marketing Channel Adoption
6
Trend #1: Email is the Cornerstone
And It’s the Highest Performing Online Marketing Tool
Source: Datran Media 3rd Annual Marketing & Media Survey Results, 2009
80.4%
7
Trend #1: Email is the Cornerstone
SEM/ PPC
Social Texting
SMS
8
Trend #2: Email Automation as an Essential
How Marketers Improve the Relevancy of Email Content
9
Why Automate?
• High ROI
Create it once, send to thousands over and over
Targeted, relevant content without a lot of resources
• Improved conversions and customer experience
Offers that matter tend to convert at higher rates
Recipients love getting content that matters to them
Automated email programs can
generate a 30-70% open rate
Trend #2: Email Automation as an Essential
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Trend #2: Email Automation as an Essential
• Establish a welcome program
Welcome new subscribers or customers
Fold into a nurture or trigger campaign based on their
subscription preferences
• Develop & maintain a nurture or trigger program
Ongoing offers and/or relevant content with the goal of:
Converting prospects to customers
Retaining & upselling existing customers
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Trend #3: Web Analytics = Email Enhancer
• More and better analytics
from more powerful tech-
nologies are available to
email marketers
• Email marketers are getting
more savvy about mining
Web analytics to diagnose
improvements to email
campaigns
• Analytics are moving to the next level of value:
Enabling action based on data
Platform for managing online marketing
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PPC
Social
Mobile
Analytics
WebsiteConversions
$$
Trend #3: Web Analytics = Email Enhancer
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Trend #3: Web Analytics = Email Enhancer
- Forrester Research, Inc., , Integrating Web Analytics with Email
Marketing to Improve Campaign Performance, February, 2009
Which of the following would most influence your
decisions to integrate Web analytics data into your
email marketing campaign
activities?
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Trend #3: Web Analytics = Email Enhancer
• Optimize your site to make sure
your targets can be easily
identified
• Use Website data as a baseline
(and a key informant)
• Track results using more than just click-through,
open rates and response
• Use Website visitor behavior to better
target email
15
Trend #4: Social Media Entwined with Email
Marketers are Happy with Social Media’s Influence on Email
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Trend #4: Social Media Entwined with Email
Email is Social, and It’s Not Going Anywhere
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• Expands reach – in between
the email send
• Grows your opt-in list virally
• Increase s response
exponentially
• Establishes online reputation and trust, which
improves email deliverability
…all of which improves results and ROI
Trend #4: Social Media Entwined with Email
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Trend #4: Social Media Entwined with Email
1. Establish your company on a relevant
social site
2. Link across programs
3. Contribute to an existing blog and get others
to contribute to yours
4. Automatic post
and share
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Trend #5: Get Mobile!
• In 2008, U.S. cell phone
subscribers sent and received
on average 357 text messages
per month, compared to
making 204 voice calls a
month. Source: Nielsen Mobile
• Mobile marketing revenues
are expected to reach $24
billion by 2013, jumping from
just $1.8 billion in 2007. Source: ABI Research
20
Trend #5: Get Mobile!
Mobile devices reach people wherever they
are, at any time of day or night, giving a
sense of an intimate communication—―the
message is right here in my pocket.
Due to its very nature, mobile messaging
is imbued with a sense of immediacy.
Mobile phones are with most people
almost 24 hours a day.
When these messages are received at just the
right time and contain the exact information
the recipient is seeking, there’s an ultimate
sense of relevancy that consumers appreciate.
Intimate
Urgent
Relevant
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• Expands reach
Beyond your email opt-in list to
reach new targets, expand
subscriber base
• Extends viral campaigns
Enable and accelerate content
sharing
• Builds customer retention and loyalty
• Acquires customers
• Improves ROI
Low cost to execute
Trend #5: Get Mobile!
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Trend #5: Get Mobile!
•Offer mobile-only incentives
for opting into SMS or email
alerts
•Ask prospects to text for a
a free guide and encourage
email opt-in
•Deliver your email content via
mobile to expand your reach
Sign up today for our email alerts on
specials and future discounts,
[email protected] to opt-in.
23
Trend #6: SEM Extends Marketing Intelligence
Forecast: US Interactive Marketing Spend, 2009 To 2014
July 2009 ―US Interactive Marketing Forecast, 2009 To 2014‖
Search Marketing Continues to Grow and Mature
24
The Economy Will Drive
Search Sophistication
• Economy will drive cost
consciousness “When money is tight, consumers are
constantly looking for deals. And, today,
that means they are going online to search
for better prices, selection and services.”-eMarketer, Search Marketing Trends: Back to Basics, 2009
• Search volume will increase “Rising consumer search volume… combined with marketers
expanding use of multi-keyword or long tail phrases means simply that
there are more searches for sale.”- Forrester Research, Inc., US Interactive Marketing Forecast, 2009 to 2014, July, 2009
Trend #6: SEM Extends Marketing Intelligence
25
The Economy Will Drive
Search Sophistication
• Search programs will grow in
sophistication “Nearly two-thirds of all marketers spend
to manage search programs through
advanced tools or outsources partners –
an indication that search programs are
gaining sophistication.”- Forrester Research, Inc.,
US Interactive Marketing Forecast, 2009 to 2014, July, 2009
Trend #6: SEM Extends Marketing Intelligence
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• Drive traffic and build opt-in lists
Drive traffic to opt-in points
Convert opt-ins to sales through ongoing email
marketing programs
• Turn search click and conversion rates into
email marketing gold
Segment lists based on campaign/ad groups; analyze
CTR by segment
Incorporate campaign/ad group information into offers to
track recipients who convert again
Trend #6: SEM Extends Marketing Intelligence
27
• Use PPC to drive email opt-ins
• Use search data to better target email
• Leverage PPC learning to fold into organic
search results
• Increase investments in
resources (tools and
people) to make
more informed paid
search buys
Trend #6: SEM Extends Marketing Intelligence
28
Trend #7: Global Reach Opportunity
• The US$ has fallen
in value, but U.S.-
made products
(including tech) have
gained in popularity
• China and India
continue to be
major market
opportunities
Ranking the Importance of Transnational Email,
by Organization Size
Slow U.S. Movement into Global Market
Creates Major Opportunities
29
Trend #7: Global Reach Opportunity
Which best describes the importance given email marketing to
recipients outside the country in which your organization is primarily
located?
But marketers should act fast to take advantage
of this opportunity…
30
Trend #7: Global Reach Opportunity
• Email marketers must get educated about
localization and messaging that resonates with
target foreign audiences
• Marketers must get
up-to-speed on country-
specific spam and
privacy laws
31
Trend #7: Global Reach Opportunity
• Marketers will need to spend international
marketing budgets online
Better accountability, more efficient, more agile
• In many markets, email marketing has not reached
the saturation
level that it has in
the U.S.
Companies have
the opportunity to
stand out and be
heard
32
Trend #8: Relevance Builds Engagement
• Interruptive marketing
losing ground –
engagement marketing
rising fast
―Engagement marketing is the,
“new age of marketing that
respects the power of the
informed customer and catapults marketing to a
whole new level of effectiveness
and influence.”
“Engagement marketing takes this one giant step further into a
world where customers assert more control… and fully expect
companies to participate in dialogues with them.”- iMedia, The Rules of Engagement Marketing, March 2009
33
Trend #8: Relevance Builds Engagement
• Content relevance continues
to be a significantly effective
email marketing tactic
“It„s clear that marketers
consider content
relevancy to be a top
element in terms of
effectiveness and
importance.”-MarketingSherpa, 2010 Email
Marketing Benchmark Survey
Has your organization done or does it plan to do
any of these to improve the relevancy of
email content?
34
Trend #8: Relevance Builds Engagement
• Relevance in email delivers
information that is valuable
to prospects
Builds a relationship between
the prospect and your
company
Helps prospects make
informed purchasing decisions
• Relevance boosts deliverability
• Email as the touchstone to create dialog and
engagement
Through personalization
Through transactional emails
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Trend #8: Relevance Builds Engagement
• Develop your rules of engagement
Method for segmenting customers –
e.g. by brand, products purchased,
product affinity, etc.
Set criteria for classifying customers
- e.g. latest product purchased,
average order value
Select the appropriate products
• Empower your prospects/customers; explore
developing an email ―preference center‖
• Employ customized trigger and drip emails
campaigns
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Trend #9: Integrated Messaging & Campaigns
• Multiple touch points across multiple mediums
are now a minimum requirement
“[The Internet] stands as the only medium that consists of multiple
different marketing channels. In
order to have a successful online
marketing campaign, you must
take an integrated approach and
use all of the channels that the
Internet affords you.”- Clay Schossow, New Media Campaigns
37
Trend #9: Integrated Messaging & Campaigns
• Lines between media will continue to blur;
―channels‖ will begin to dissolve
It’s no longer clear, or important, where one screen
begins and another ends
• Symbiotic relationships
will form where competing
interests left off
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• Consistent messaging through a variety of online
mediums helps cut through the clutter
• Various online mediums provide many touch
points to extend email messaging
Particularly at the prospect’s place
of preference and therefore,
greatest point of influence
• Cohesion in online marketing
messaging and goals enables
greater marketing efficiencies
Trend #9: Integrated Messaging & Campaigns
39
Trend #9: Integrated Messaging & Campaigns
• Don’t walk…run to create the infrastructure
necessary to take advantage of all available online
mediums
• Create messaging, offers, and
creative that can be leveraged
across multiple mediums
• Leverage data and metrics from one online channel
to inform optimization on other online channels
40
Trend #10: Technology as Competitive Advantage
• Marketing technologies
are the new strategic
business tools
“…marketing is gradually
assuming more organiza-
tional leadership…As part
of this shift, CMOs will begin
to buy their own technology,
prioritizing interactive solutions like campaign management,
Web analytics, and email marketing.” - Forrester Research, Inc., US Interactive Marketing Forecast, 2009 to 2014, July, 2009
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Trend #10: Technology as Competitive Advantage
• With efficiencies gained
through interactive
tools, budget will go to
other investments,
including marketing
technology
“… marketers will allocate
unused advertising dollars
into investments like…marketing-specific technology and IT
staff, in order to further marketing’s strategic influence within
their companies.”- Forrester Research, Inc., US Interactive Marketing Forecast, 2009 to 2014, July, 2009
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Trend #10: Technology as Competitive Advantage
• Automate and streamline the email marketing
process
Dynamic content
Email triggers
API integration
Templates
• Enable data sharing across multiple
disciplines
Email, search, social, mobile, Web analytics, etc.
Integrated online marketing tools…
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• Provide deliverability tools
and metrics
Detect, fix and prevent email
delivery issues
• Integrate with databases and
CRM systems
Easily ID qualified leads and automatically route them to
sales reps for immediate follow up
• Uncover which marketing campaigns Produce
the best results at the lowest cost
Integrated online marketing tools…
Trend #10: Technology as Competitive Advantage
44
Trend #10: Technology as Competitive Advantage
“Interactive trends will redefine your business.”- Forrester Research, Inc., US Interactive Marketing Forecast, 2009 to 2014, July, 2009
• Survey your marketing technology solution/s
Determine if efficiencies, improvements or
additions are necessary
• Integrate your processes
Two (or three, or four)
heads are better than one
• Break down your silos
Comprehensive data tells
an important story that can
be used to competitive advantage
45
10 Trends in 2010
1. Email is the Cornerstone
2. Email Automation as an Essential
3. Web Analytics as an Email Enhancer
4. Social Media Entwined with Email
5. Get Mobile!
6. Search Marketing Extends Email Marketing
Intelligence
7. Global Reach Opportunity
8. Building Relevance will Build Engagement
9. Integration of Online Marketing Messaging and
Campaigns
10. Marketing Technologies Used as Competitive
Advantage
46
Summary
• Online marketing means innovation – innovation
that has a direct impact on business success
• Email is the anchor and core performer of online
marketing initiatives
• Online media boundaries
are dissolving, creating
new opportunities to
engage with your audience
47
Q & A
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J.D. Peterson
Vice President, Product,
Lyris Inc.