67TH ANNUAL MEETING

PRESENTED BY SPONSORED BY

JANUARY 19TH, 2017 COURTYARD BY MARRIOTT

CENTERVILLE:7TH HAPPIEST CITY IN WARNER ROBINS

ZIPPIA.COM

HOUSTON COUNTY‘PEOPLE’S CHOICE’

Houston County’s patrioticwater tank is named ‘People’s Choice’ in 2016 Tank of the Year competition sponsored by TNEMEC Company, Inc.

30.8K VIEWS3.7K CLICKS278 REACTIONS55 SHARES

VOTE ROBINS REGIONAL ROCKSTAR

21K VIEWS2K CLICKS335 REACTIONS137 SHARES

CRITERIA INCLUDED:

INSURANCE RATES

% HOME OWNERS

EMPLOYMENT RATE

GOODCALL.COM

TOP 100PLACES FOR HISPANIC ENTREPRENEURSAccording to the most recent

Census Bureau Survey of Business

Owners, Hispanic-owned businesses

climbed to 3.3 million nationwide.

A 46.3% increase from 2007 to 2012

LIVABILITY.COM

WARNER ROBINS

GEORGIA’S MOSTAFFORDABLE CITY

2016- BY THE - NUMBERS OFFICERS

Michael Chalmers, ChairSpherion Staffing Services of Middle Ga

Gary Garrard, Chair-ElectAppraisal Services

Priscilla Raffield, Immediate Past ChairHouston Healthcare

Sara Murph, TreasurerParrish Construction Group, Inc.

April Bragg, President & CEORobins Regional Chamber

BOARD OF DIRECTORS

Dave French, Aerospace Industry Comm. Mercer Engineering Research Center

Cathy Cotton, Military Affairs Comm. State Bank & Trust Company

COMMITTEE CHAIRSChad Bryant, Membership Dev. Ocmulgee, Inc.

Rosemary Reehling, Government Affairs McCullough Funeral Home

DIRECTORS Shon Barnwell, Events of ExcellenceJoe Brownlee, Georgia Power CompanyChad Bryant, Ocmulgee, Inc. Beau Collins, State Bank & Trust Company Michael Collins, Total Computer SolutionsAndrea Griner, Central Ga. Technical CollegeBrian Joiner, Morris Bank Beth McLaughlin, Ho. Co. Bd. of Education

Jon Nichols, First Response Services, Inc.James Pettis, The Pettis GroupRosemary Reehling, McCullough Funeral HomeJoe Richardson, VECTR CenterSteve Smith, Middle Ga. Orthopedic Surgeryand Sports MedicineGlen Starlnecker, Courtyard by MarriottAl Stewart, Goodwill Industries Ron Weigle, Sun Trust Bank of Middle Georgia

806 TOTAL MEMBERS

100 NEW MEMBERS

39RIBBON CUTTINGS

$28.6k PLUS IN KIND DONATIONS RAISED BY LEADERSHIP ROBINS REGION TO BUILD A GREENHOUSE & OUTDOOR CLASSROOM FOR WESTSIDE ELEM. #PLANTADREAM

2821 LIKES

UP 28% FROM 2015

30.4% OPEN RATE

88NETWORKING

EVENTS

WEEKLY E-NEWS

ROBINS REGIONAL EDUCATION FOUNDATION Christina O’ Brien, ChairRobins Financial Credit Union

Kim Chalmers, Vice Chair Spherion Staffing Services of Middle Ga.

David Carr, Treasurer

Lynda Saunders, Secretary Bill CraigFickling and CompanyConrad NixSports MicEd Dyson

ROBINSREGION.COM 478-922-8585

1228 WATSON BLVD.WARNER ROBINS, GA 31088

#RRawards17

ORGANIZATIONAL PERFORMANCE

MEMBERSHIP DEVELOPMENT

TALENT RETENTION & LEADERSHIP DEVELOPMENT

MEMBER ENGAGEMENT & COMMUNICATION

ADVOCACY

Maintain the leadership and resources necessary to carry out the mission and vision of the organization

DUES PRESERVATION: Set performance indicators for growth and retention

ENHANCE STAFF & VOLUNTEER DEVELOPMENT/TRAINING: Increase staffing in 2017 with a focus on member value & retention

FINANCIAL STABILITY: Grow revenue

STAFF EXCELLENCE: Continue to invest in staff professional development

PERFORMANCE MEASURES: Identify performance metrics within each committee and report through scoreboard to support knowledge-based board decision making

FRONT DOOR OF COMMUNITY: Invest in “organizational image” (i.e. facilities, signage, furnishing, technology) and increase attendance/visibility at key local, regional, state, national events as well as the Robins Regional Christmas Parade

COMMITTEES: Executive Committee - Michael Chalmers, Chairman Finance Committee - Sara Mitchem, Treasurer Facilities Task Force - Gary Garrard, Chair-Elect

S T R A T E G I C P R I O R I T I E S F O R 2 0 1 7 Implement opportunities to develop leaders through mentoring, leadership programs and supporting education efforts in community

Align Robins Regional Education Foundation with Chamber Mission with a clear objective and purpose Support STAR Student and Teacher of the Year programs Explore feasibility of hosting an outreach event for target sectors

COMMITTEES: Robins Regional Education Foundation – Christina O’Brien, Chairwoman Workforce Development Task Force – Define purpose and first year goals

Be the voice of business by representing business interests at the local, state and national levels.

INFLUENCE: Affect change in public policy and elected leaders through documented strategic action by the Chamber.

RELEVANCE: Develop Relevant & Measurable Regional Legislative Agenda/Priorities

ACTION: Take Informed Positions & Support Efforts on Local/Regional issues (transportation, business licensing, “quality of place” initiatives, etc.)

VISIBILITY: Increase Visibility of Support for RAFB from Staff & Volunteer Leadership

COLLABORATION: Collaborate with public and private organizations that support a business and Robins Regional platform

EVENTS: Eggs & Issues, State of the Base, PEO Review & Outlook

COMMITTEES: Government Affairs - Rosemary Reehling, Chairwoman Aerospace Industry (AIC) - Dave French, Chairman Military Affairs (RMAC) - Cathy Cotton, Chairwoman

Communicate the impact of the Chamber, support business and promote the Robins Region through strategic communication efforts. MARKETING: Improve awareness of programs and value through documented strategic action to reach internal and external audiences. Rely on the marketing strategy to support other program communications. Budget accordingly for effective marketing.

ENGAGEMENT: Implement strategic approach to social media and use online resources to connect members with resources and subject-matter experts

FOCUS: Reinforce message that RobinsRegion.com website is go-to resource for need-to-know information about the Robins Region and for member resources through external and internal print, web and social campaigns

TARGET: Explore and develop plan to deliver content to members on their terms, not ours. Select topical distribution lists, email frequency, etc

A LOOK BACK AT 2016

GACCEGEORGIA CERTIFIED

CHAMBER

COMMUNITY Leadership Robins

Region partners with Westside Elementary

School and local businesses to builda greenhouse and

outdoor classroom.

UPDATEDBY LAWS

ROBINS REGIONAL ROCKSTAR

ADVOCACYTook position and

action on legislative and regulatory issues critical to or members

and community. Ex: FLSA, ESPLOST

Recruit, retain & reward our members

INCREASE MEMBER VALUE > RETENTION: Develop systematic retention plan recognizing stages of members from prospects to new members, renewals and milestones

PUT MEMBERS FIRST: Utilize enhanced capabilities of ChamberMaster and RobinsRegion.com provide Greater Value to Members through Tools & Resources track Member Benefits & Usage > Fulfillment Reporting provide Targeted Communication via Member Preferences

MAKE DUES MAKE SENSE: Roll out updated membership levels and sponsorship opportunities to membership

RECOGNIZE EXCELLENCE: Enhance awards program and member recognition efforts

BUSINESS BENEFITS AND SERVICES: Identify the challenges and needs of business in order to develop programs, benefits and service of significance

EVENTS: Business After Hours, Coffee with the Chairman, News @ Noon, Maximize Your Membership, Pinnacle Awards, Golf Tournament, Ribbon Cuttings/Ground Breakings

COMMITTEES: Membership Development – Chad Bryant, Chairman

NEW PROGRAMS: HyPE – Houston Young Professional Engage - Increase network-building, visibility and volunteer opportunities for young and emerging professionals in the Robins Region

NRG – Nonprofit Resource Group - Exclusive program for nonprofit members that provides access to industry experts, network-building opportunities with peers, identifies areas of need and opportunity in the community and provides a vehicle for sharing resources

Most engaging effort on social mediaRecord-breaking 16k hits on RobinsRegion.com

COORDINATED COMMUNITY SUPPORT OF $234,000

CASH & IN-KINDDONATIONS

ROBINS AIR SHOW