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The Big Deals
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Big Oil Big Deals
http://upload.wikimedia.org/wikipedia/commons/8/89/Big_Oil.svg7/29/2019 100904 the Big Deals
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Information Requirements
May we get on your approved vendor list?
1. Company Name
2. CIO/Procurement Contact
3. Opportunity Description
4. RFP and Rollout Dates
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Phone Pitch
My Name is XYZ and I work with Getronics - a Dutch IT company.
I got your contact from the Dutch Chamber of Commerce.
We do Outsourcing, Technical Refreshes, Desk Top Support, Communication
Services, and Office Moves.
When can we visit you to explain our services?
(How do we get on your approved vendor list?)
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E-Mail Correspondence
Dear Mark,
Getronics, a leading Dutch global ICT services provider, with extensive
presence in Asia Pacific & Japan. We do Outsourcing, Technical Refreshes,
Desk-top Support, Communication Services and Offices Moves.
Our interest is to demonstrate how Getronics may significantly lower
operation costs and increase end user up-time. We ask to meet next week to
learn more `about your requirements at ABN AMRO and how we may be of
help.
Would Aug-23rd at 11:00 AM be convenient for you?
Kind regards,
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Leaving Messages
Speak with confidence and authority.
When you're able to talk with a secretary or with the assistant to the person
with whom you'd like to talk, ask about a time that might be best to call
back. Offer choices. Rather than, "When is a good time to call?", you
might say, "Is morning or afternoon best?" or "Would 2:00 or 4:00 be abetter time to call?"
When asked if you'd like to leave a message, you might state, "I'll be in and
out of meetings; it's probably best if I just call again." This lets the
screener know that you're a busy professional, too.
Try to call early in the morning or late in the evening when secretaries might
not be in the office screening calls.
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Follow-up Note
Hi Mark !
A note of appreciation for the meeting we had last week on Monday. Both
John and I enjoyed our conversation and are keen on providing our ICT
services to ABN AMRO in the region in the near future.
We are planning to be in contact with in early November to learn more about
your evolving requirements. Looking forward to speaking with you then, if not
earlier.
Our regards,
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GETRONICSSingapore
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Agenda
Overall ChallengeThe Opportunity
Efficiency Gain (Shift Left)
Managed Services
Global Service CenterGetronics, A KPN Company
Asia Pacific & Japan Presence
Next Steps
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Overall Challenge
IT Concerns being faced by CXOs today are spiralling costs of non-core services, anddeclining service levels taking a long time to resolve, leaving key workers under
employed.
Pressures are to cut IT budgets through CAPEX/OPEX-orientated efficiencies
providing higher levels of service. There is a perceived lack of optimisation with most
problems resolved by desk side support.
Multiple suppliers cause a division of responsibility and no single point of contact.
Also, there is a lack of immediacy with IT service problems having to make an
appointment to resolve increasing worker down time.
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The Opportunity
Getronics is offers service improvement, capability enhancement, andrisk avoidance, all with a cost savings.
Service Improvement disciplined project management; Better
response times for break/fix and enhancements
Capability Enhancement updated processes, tools & technologies.
Skills retention & upgrades to meet existing and new business needs
Risk Avoidance reduced overall operating risk via stable & technical
environments; increased compliance with industry standards protocol
Cost Savings of operating and capital expenditures reduces IT spend
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Efficiency Gains (Shift Left)
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Managed Services
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Global Service Centre
One # to Call; 7x24
Vendor Dispatch
Assignment & Escalation
Enterprise Reporting
Troubleshooting
Shrink-Wrap, Custom Apps,
Desktop O/S
Asset Verification
Onsite Support
Creation & Deletion of Network
Accounts
Management of Distribution Lists
Assignment of Permissions
Password Reset
Direct Ticket Entry
Self-Help Knowledgebase
Request Management
Password Reset
Registration
Escalation
Tracking
Trend Analysis
SLA Measurement
Status Desk
Status Line
Remote Desktop Control
09 March 2013 Page 14
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Getronics, A KPN Company
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Partners - APJ Presence
Getronics direct presence
India
Malaysia
Singapore
South Korea
Taiwan
Getronics Service Partners
Australia
Bangladesh
Brunei
Cook Islands
Fiji
Guam
Indonesia
New Caledonia
New Zealand
Pakistan
Papua New Guinea
Philippines
Samoa
Solomon Islands
Sri Lanka
Thailand
Vanuatu
Vietnam
Getronics Joint Venture
China
Hong Kong
Japan
Regional Service Center
Global Service Center
09 March 2013 Getronics Confidential Page 16
Direct alliance presence in the worlds top 35 countries
Extension to 74 countries with service partners
6.1M workspaces
40,000 professionals
3,800 ITIL certifications
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17 / MAXIMAAL DRIE
THANK YOU