Leveraging Learning Infrastructure for Your Learners and Your Organization
May 15 & 16, 2014
101
Learning Infrastructure:
A Broader View of Learning and Technology
Steve Foreman, InfoMedia Designs
Leveraging Learning Infrastructure for Your Learners and Your Organization — May 15 & 16, 2014
Session 101 – Learning Infrastructure: A Broader View of Learning and Technology – Steve Foreman, InfoMedia Designs
Page 1
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
8:30-9:45AM Pacific Time, Thursday, May 15, 2014
Steve Foreman, InfoMedia Designs
Learning Infrastructure
A Broader View of Learning and Technology
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
Learning Infrastructure
What is a learning infrastructure?
What are the ingredients?
What technologies are used?
What’s new and innovative?
How do the technologies fit
together?
Case study snapshots
2
Leveraging Learning Infrastructure for Your Learners and Your Organization — May 15 & 16, 2014
Session 101 – Learning Infrastructure: A Broader View of Learning and Technology – Steve Foreman, InfoMedia Designs
Page 2
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
3
Infrastructure is basic physical and
organizational structures needed for
the operation of a society or enterprise.
- Wikipedia
Infrastructure definition
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The eLearning GuildOnline Forum May 15-16, 2014: Session 101
4
Learning Infrastructure is the
technological structure (i.e.,
applications, systems, networks)
needed for the learning operations of
an enterprise.
Learning infrastructure definition
Leveraging Learning Infrastructure for Your Learners and Your Organization — May 15 & 16, 2014
Session 101 – Learning Infrastructure: A Broader View of Learning and Technology – Steve Foreman, InfoMedia Designs
Page 3
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
5
Infrastructure Soup
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
Ways people learn
Baseline proficiency
Training
Tools
Teamwork
Shadowing
Networking
Knowledgebases
Work Experiences
6
Leveraging Learning Infrastructure for Your Learners and Your Organization — May 15 & 16, 2014
Session 101 – Learning Infrastructure: A Broader View of Learning and Technology – Steve Foreman, InfoMedia Designs
Page 4
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
Learning Infrastructure
What is a learning infrastructure?
What are the ingredients?
What technologies are used?
What’s new and innovative?
How do the technologies fit
together?
Case study snapshots
7
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
Talent
Management
Performance
SupportStructured
Learning
Access to
Experts
Social
Networking &
Collaboration
Knowledge
Management
• Enhance skills
• Achieve certification
• Improve in current job
• Prepare for a new job
• Complete processes & tasks
• Make decisions
• Look up information
• Access tools
• Ask questions
• Get guidance
• Discuss experiences
• Exchange ideas
advance
consult
8
Leveraging Learning Infrastructure for Your Learners and Your Organization — May 15 & 16, 2014
Session 101 – Learning Infrastructure: A Broader View of Learning and Technology – Steve Foreman, InfoMedia Designs
Page 5
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
Learning Infrastructure
What is a learning infrastructure?
What are the ingredients?
What technologies are used?
What’s new and innovative?
How do the technologies fit
together?
Case study snapshots
9
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
• Complete processes & tasks
• Make decisions
Talent
Management
Structured
Learning
Performance
Support
Knowledge
Management
Social
Networking &
Collaboration
Access to
Experts
• Improve in current job
• Prepare for a new job
• Enhance skills
• Achieve certification
• Look up information
• Access tools
• Discuss experiences
• Exchange ideas
• Ask questions
• Get guidance
• Talent Mgmt Systems (TMS)
• Performance Mgmt Systems (PMS)
• Authoring Tools
• Learning Content Mgmt Systems (LCMS)
• Learning Mgmt Systems (LMS)
• Help System Applications
• Performance Support Systems (PSS)
• Inference Engines
• Search Engines
• Content Mgmt Systems (CMS)
• Document Mgmt Systems (DMS)
• Knowledgebases
• Blog Applications
• Microblog Applications
• Wiki Applications
• Communities of Practice (CoP) Applications
• Expertise Location & Management
System (ELM)
10
Leveraging Learning Infrastructure for Your Learners and Your Organization — May 15 & 16, 2014
Session 101 – Learning Infrastructure: A Broader View of Learning and Technology – Steve Foreman, InfoMedia Designs
Page 6
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
Talent
Management
• Improve in current job
• Prepare for a new job• Talent Mgmt Systems (TMS)
• Performance Mgmt Systems (PMS)
11
Relevant Features:
• Career Development
• Performance Management
• Recruiting and Hiring
• Succession Planning
• Talent Pool Tracking
people
competenciesjobs
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
• Authoring Tools
• Learning Content Mgmt Systems (LCMS)
• Learning Mgmt Systems (LMS)
• Enhance skills
• Achieve certification
Structured
Learning
12
Relevant Features:
• Content Development
• Content Management
• Content Delivery
• Training Scheduling and Registration
• Training Resource Management
• Transcripts and Reports
Leveraging Learning Infrastructure for Your Learners and Your Organization — May 15 & 16, 2014
Session 101 – Learning Infrastructure: A Broader View of Learning and Technology – Steve Foreman, InfoMedia Designs
Page 7
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
• Help System Applications
• Performance Support Systems (PSS)
• Inference Engines
• Complete processes & tasks
• Make decisions
Performance
Support
13
Solutions that assist
users of software
products.
• Simulations
• Walk-through’s
• Examples
• Templates
• Wizards
Software Help
Solutions that assist
people who need to
complete a complex
task or process.
Task & Process Support• Explanations
• Sample outputs
• Step-by-step instructions
• Advice
• Links to related materials
Diagnostic Tools
Solutions that assist
people in diagnosing
and solving complex
problems.
• Structured interviews
• Explanations
• Calculators
• Configurators
• Analysis and recommendations
• Links to relevant materials
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
• Search Engines
• Content Mgmt Systems (CMS)
• Document Mgmt Systems (DMS)
• Knowledgebases
• Look up information
• Access tools
Knowledge
Management
14
Relevant Features:
• Meta-tagging
• Publishing / approval workflow
• Relevance engine
• Robust search capability
• User-generated content
• User likes, ratings and comments
Leveraging Learning Infrastructure for Your Learners and Your Organization — May 15 & 16, 2014
Session 101 – Learning Infrastructure: A Broader View of Learning and Technology – Steve Foreman, InfoMedia Designs
Page 8
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
• Blog Applications
• Microblog Applications
• Wiki Applications
• Communities of Practice (CoP) Applications
• Discuss experiences
• Exchange ideas
Social
Networking &
Collaboration
15
Relevant Features:
• Connect with others
• Communicate with others
• Crowdsourcing
• Discuss, ask, comment, respond
• Follow others
• Join communities and groups
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
Access to
Experts
• Ask questions
• Get guidance
• Expertise Location & Management
Systems (ELM)
16
Relevant Features:
• Areas / categories of expertise
• Expert profiles
• Expert-published content
• User ratings and reviews
• Office hours and contact information
Leveraging Learning Infrastructure for Your Learners and Your Organization — May 15 & 16, 2014
Session 101 – Learning Infrastructure: A Broader View of Learning and Technology – Steve Foreman, InfoMedia Designs
Page 9
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
Learning Infrastructure
What is a learning infrastructure?
What are the ingredients?
What technologies are used?
What’s new and innovative?
How do the technologies fit
together?
Case study snapshots
17
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
Convergence of Working and Learning
18
Bring the worker to learning
Bring learning to the worker
Leveraging Learning Infrastructure for Your Learners and Your Organization — May 15 & 16, 2014
Session 101 – Learning Infrastructure: A Broader View of Learning and Technology – Steve Foreman, InfoMedia Designs
Page 10
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
SCORM vs. Experience API
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The eLearning GuildOnline Forum May 15-16, 2014: Session 101
Activity Provider(s)
20
The Experience API Architecture
Course App
System
Learning
Record Store
(LRS)
Activity
Statements
Leveraging Learning Infrastructure for Your Learners and Your Organization — May 15 & 16, 2014
Session 101 – Learning Infrastructure: A Broader View of Learning and Technology – Steve Foreman, InfoMedia Designs
Page 11
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
21
xAPI Activity Statements
The Experience API describes
learning activities as statements.
Each statement is comprised of an
actor, an action, and an object.
I (actor) did (action) this (object).
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
Experience API Example
22
Proposal writing learning program API statements:
• Jane attended a workshop on proposal writing.
• Jane passed a test on proposal writing.
• Jane read a sample project proposal.
• Jane attended a meeting about the sample proposal
with her manager.
• Jane created a proposal.
• Jane attended a meeting about the proposal with her
manager.
• Jane completed revisions to the proposal.
• Jane attended a meeting about the revised proposal
with her manager.
• Jane completed delivering the proposal to a
customer.
• Jane completed closing the sale.
The first two
statements reflect
traditional programs
offered by the learning
department.
The remaining
statements reflect on-
the-job work
assignments,
experiences and
accomplishments.
Jane is able to learn
while producing work
outputs and results.
This blend of learning
and working is a
powerful model.
Leveraging Learning Infrastructure for Your Learners and Your Organization — May 15 & 16, 2014
Session 101 – Learning Infrastructure: A Broader View of Learning and Technology – Steve Foreman, InfoMedia Designs
Page 12
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
23
Learning Experience Management
Company: Cognitive Advisors
Product: Trek
Category: Learning Experience Management
Description: Instructional Designers - define performance objectives and
design experiential learning paths that span the 70:20:10
model.
Learners - link to learning resources in a variety of external
repositories, document learning experiences and outcomes
with multimedia tools, collaborate with others, and manage
progress through the learning path.
Coaches - evaluate performance outcomes with observation
checklists and provide coaching with multimedia collaboration
and feedback tools.
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
24
Social Network for Learning
Company: Float Mobile Learning
Product: Tappestry
Category: Social Network for Learning
Description: Learners - record learning experiences in a personal data
locker with options to share those experiences with other
people in one’s social network and/or organization’s
learning record store.
Leveraging Learning Infrastructure for Your Learners and Your Organization — May 15 & 16, 2014
Session 101 – Learning Infrastructure: A Broader View of Learning and Technology – Steve Foreman, InfoMedia Designs
Page 13
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
25
Adaptive Learning and Analytics
Company: Skilitics
Products: Interact, Thrive
Category: Adaptive Learning and Analytics
Description: Instructional Designers – create adaptive, immersive learning
experiences, analyze learning and performance outcomes.
Learners – learn by doing where there may be no “correct”
answer, but rather one answer is better than another.
Learning Analysts – track, visualize and report on learning
context and performance outcomes.
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
Learning Infrastructure
What is a learning infrastructure?
What are the ingredients?
What technologies are used?
What’s new and innovative?
How do the technologies fit
together?
Case study snapshots
26
Leveraging Learning Infrastructure for Your Learners and Your Organization — May 15 & 16, 2014
Session 101 – Learning Infrastructure: A Broader View of Learning and Technology – Steve Foreman, InfoMedia Designs
Page 14
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
27
Business Strategy
Learning Strategy
Learning Infrastructure
Drives
Drives
Focus on strategic linkages
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The eLearning GuildOnline Forum May 15-16, 2014: Session 101
Example: Learning Infrastructure Topology
LCMS
HRMS
Web
server
Browser
Authoring
tools
Search
EngineResource Repositories
LMS KMS
ELM CoP
Talent
MgmtNightly feeds
LDAP
authentication
Courseware
is developedCrawler
Performance
Support
Applications
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Data
Warehouse
Reports
Leveraging Learning Infrastructure for Your Learners and Your Organization — May 15 & 16, 2014
Session 101 – Learning Infrastructure: A Broader View of Learning and Technology – Steve Foreman, InfoMedia Designs
Page 15
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The eLearning GuildOnline Forum May 15-16, 2014: Session 101
29
Example: Learning Ecosystem Architecture
Knowledgebase CoursesCommunities
Portal
Search Engine
Learning Record Store (LRS)
xAPIxAPI xAPI
Aggregator
Newsfeed
Reports
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
30
Leveraging Learning Infrastructure for Your Learners and Your Organization — May 15 & 16, 2014
Session 101 – Learning Infrastructure: A Broader View of Learning and Technology – Steve Foreman, InfoMedia Designs
Page 16
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
Learning Infrastructure
What is a learning infrastructure?
What are the ingredients?
What technologies are used?
What’s new and innovative?
How do the technologies fit
together?
Case study snapshots
31
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
Case Study: Healthcare Company
Audience:
Goal:
Metrics:
Infrastructure
Components:
Technologies:
32
300 clinical care
specialists
Increased consistency
and quality in interaction
with network clinicians
Group audits, network clinician satisfaction data,
clinical outcome data
• Clinical & pharmacological knowledgebases
• Process-based performance support
• Audio simulations for practice during downtime
KMS, PSS, Authoring Tools
Leveraging Learning Infrastructure for Your Learners and Your Organization — May 15 & 16, 2014
Session 101 – Learning Infrastructure: A Broader View of Learning and Technology – Steve Foreman, InfoMedia Designs
Page 17
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
Case Study: Financial Services Company
Audience:
Goal:
Metrics:
Infrastructure
Components:
Technologies:
33
20,000 field agents
and staff
Decrease time required
to find information
Lost opportunity: $11M/year
• Development plan creation, review and tracking
• Product & sales collateral knowledgebase
• Learning paths for new hire certification
• Product expert contacts w/office hours
TMS, KMS, LMS, ELM
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
Case Study: Communications Company
Audience:
Goal:
Metrics:
Infrastructure
Components:
Technologies:
34
10,000 sales and
marketing associates
Increased revenue
from solutions selling
Size of sales, revenue
• Solutions selling knowledgebase
• Process-based performance support
• Ask an expert feature
• Communities of practice
• Learning/mentoring program
KMS, PSS, ELM, CoP, LMS
Leveraging Learning Infrastructure for Your Learners and Your Organization — May 15 & 16, 2014
Session 101 – Learning Infrastructure: A Broader View of Learning and Technology – Steve Foreman, InfoMedia Designs
Page 18
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
Case Study: Manufacturing Company
Audience:
Goal:
Metrics:
Infrastructure
Components:
Technologies:
35
30,000 engineers
Optimize inventory
management
Decreased inventory
ERP metric: “days on hand”
• Diagnostic performance support
• Inventory management knowledgebase
• Inventory expert profiles & contact info
• Engineering communities of practice
• Inventory management courseware
Enterprise Search, KMS, DMS, PSS, ELM, CoP, LMS,
Authoring Tools
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
36
Like a mosaic
Assemble your infrastructure one piece at a time.
Leveraging Learning Infrastructure for Your Learners and Your Organization — May 15 & 16, 2014
Session 101 – Learning Infrastructure: A Broader View of Learning and Technology – Steve Foreman, InfoMedia Designs
Page 19
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The eLearning GuildOnline Forum May 15-16, 2014: Session 101
37
Work across perceived boundaries
Learning
HRIT
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The eLearning GuildOnline Forum May 15-16, 2014: Session 101
38
“Start where you are.
Use what you have.
Do what you can.”
Arthur Ashe
Where do you start?
Leveraging Learning Infrastructure for Your Learners and Your Organization — May 15 & 16, 2014
Session 101 – Learning Infrastructure: A Broader View of Learning and Technology – Steve Foreman, InfoMedia Designs
Page 20
© 2014, InfoMedia Designs, Inc. All rights reserved.
The eLearning GuildOnline Forum May 15-16, 2014: Session 101
Thank you!
39
Steve Foreman
Principal
InfoMedia Designs, Inc.
Phone: 610.867.1154
Email: [email protected]
Web: www.infomediadesigns.com
Linked In: www.linkedin.com/in/steveforemanimd