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Makin’ It Makin’ It WorkWork

Lesson 7:Lesson 7:

Identifying Identifying GoalsGoals

Module III: Solving Problems LogicallyModule III: Solving Problems Logically © 2008 © 2008 by Steve Parese, Ed.D.by Steve Parese, Ed.D.

Transitioning from Corrections Transitioning from Corrections to Community and the World of to Community and the World of WorkWork

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Words of Words of WisdomWisdom“Focus on

SOLUTIONS, not on BLAME.”

What do you get out of this? How does it apply

to you?

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1. Refer back to last story about

Anna

2. Frame our own goal statements

3. Frame reverse goal statements from the other point of view

4. Review & MiniQuiz

Today’s Today’s LessonLessonToday’s lesson will focus on

identifying realistic goals for work-related problems, from BOTH perspectives.

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1.1.Recall Problem Solving Recall Problem Solving

StepsSteps 5. 5. ChooseChoose& Act& Act

4. 4. Choices &Choices & ConsequenceConsequencess

3. 3. IdentifyIdentify GoalGoal

2. 2. DefineDefine ProblemProblem

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Remember: Problem Solving is like using Remember: Problem Solving is like using a road map when you’re lost in a road map when you’re lost in

unfamiliar country.unfamiliar country.Step 1: Stop & Think. Pull over and consult the map.Step 2: Define Problem. Figure out where you are NOW.Step 3: Identify Goal. Figure out where you WANT to be.Step 4: Consider Choices & Consequences. Weigh the pro’s and con’s of all possible routes.Step 5: Choose & Act. Choose the best route to reach your goal. Get back on the road.

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Remember: Problem Solving is like using Remember: Problem Solving is like using a road map when you’re lost in a road map when you’re lost in

unfamiliar country.unfamiliar country.

Step 3: Identify Goal. Figure out where you WANT to be.

Your goal is just your DESTINATION, not your ROUTE. A goal statement describes a positive

outcome to the problem situation, not your strategy for accomplishing it.

Today’s lesson focuses on

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Anna’s Problem StatementAnna’s Problem Statement

Anna was talking with the other women at Hope House, getting ready for a job interview the next day. Recall what she was feeling, and why.

What was her problem statement?

ANNA’S PROBLEM STATEMENT: ANNA’S PROBLEM STATEMENT: “I am __________about _______________.”

a. "I am confused about how to handle questions about my past in tomorrow's job interview."b. "I am worried I won't get Jenna back if I don't get a job right away."c. "I am scared because I'm feeling the urge to use again."

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About Goal Statements

A problem statement helps us figure out what’s really wrong.

A goal statement helps us identify how we’d like things to be instead.

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2. 2. IdentifyingIdentifying ….. Goals Goals

Framing GoodFraming Good Goal Goal StatementsStatements• Keep it SIMPLE (What you

really want, and possibly want to avoid.)

• Keep it SELF-FOCUSED (On what YOU can do or change.)

“I want _______________ (without _________________).”

“I’d like _______________ (but not _________________).”

POS’T POS’T OUTCOMEOUTCOME

NEG NEG OUTCOMEOUTCOME

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Damon’s Goal StatementDamon’s Goal Statement

Situation: Damon came in 15 minutes late one morning. His supervisor tried to pull him aside, but Damon played it off and acted like it was no big deal. His boss ended up yelling at him in front of his co-workers.

POOR GOAL STATEMENT: POOR GOAL STATEMENT: “I want my boss to treat me with more

respect!” GOOD GOAL STATEMENT: GOOD GOAL STATEMENT:

“I want to straighten things out with my boss, without losing my job.”

Why is the second one better?

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Goal Statement ExamplesGoal Statement Examples

Situation #1:Your kids have the day off from school. They’ve called you 6 times this morning complaining that they’re bored.

Complete the examples on page 40

Write a Better Goal Statement: “I want ____________________ (but without _________________).” Positive Outcome Optional Negative Outcome

Problem Statement: ”I am irritated at my kids because they’ve called me 6 times today.”Poor Goal Statement: ”I wish my kids would just leave me alone when I’m at work.”

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Better Goal StatementsBetter Goal Statements

Situation #1:Your kids have the day off from school. They’ve called you 6 times this morning complaining that they’re bored.

Complete the examples on page 40

Better Goal Statements:

“I want to explain to my kids why they can’t call me at work with minor problems.”

“I want to find some ways to keep my kids better occupied when they are home from school.”

Problem Statement: ”I am irritated at my kids because they’ve called me 6 times today.”

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Goal Statement ExamplesGoal Statement ExamplesComplete the examples on page 40

Write a Better Goal Statement: “I want ____________________ (but without _________________).” Positive Outcome Optional Negative Outcome

Problem Statement: ”I am upset that my coworker reported me to our supervisor.”Poor Goal Statement: ”I want to teach him a lesson so he’ll never do it again.”

Situation #2:You’re stocking shelves when an old friend walks in. The two of you spend 15 minutes laughing, drawing angry looks from your coworker.

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Better Goal StatementsBetter Goal StatementsComplete the examples on page 40

Problem Statement: ”I am upset that my coworker reported me to our supervisor.”

Situation #2:You’re stocking shelves when an old friend walks in. The two of you spend 15 minutes laughing, drawing angry looks from your coworker.

Better Goal Statements: ”I want to talk with my coworker about coming to me first with problems, but without scaring him."

"I want to just let this incident go, not let it turn into a major issue between my coworker and me."

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2. 2. IdentifyingIdentifying ….. Goals Goals

Framing ReverseFraming Reverse Goal Goal StatementsStatementsPut yourself in the other

person’s shoes. Try to imagine what motivated their behavior.

“I guess s/he probably wanted __________ (without __________).”

“Maybe s/he was hoping ____________ (without _____________).”

POS’T POS’T OUTCOMEOUTCOME

NEG NEG OUTCOMEOUTCOME

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Damon’s Reverse Goal Damon’s Reverse Goal StatementStatement

Situation: Damon came in 15 minutes late one morning. His supervisor tried to pull him aside, but Damon played it off and acted like it was no big deal. His boss ended up yelling at him in front of his co-workers.

REVERSE GOAL STATEMENT: REVERSE GOAL STATEMENT: “I guess my supervisor wanted me to know how important it is to be on time… without having to make a big scene about it.”

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Reverse Goal Statement Reverse Goal Statement ExamplesExamples

Situation #1:Your kids have the day off from school. They’ve called you 6 times this morning complaining that they’re bored.

Complete the examples on page 41

Reverse Goal Statement: “I guess my kids probably want ____________ (without __________).” Positive Outcome Optional Neg Outcome

Write a Reverse Goal Statement, considering the situation from your children’s point of view.Write a Reverse Goal Statement, considering the situation from your children’s point of view.

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Reverse Goal Statement Reverse Goal Statement ExamplesExamples

Situation #1:Your kids have the day off from school. They’ve called you 6 times this morning complaining that they’re bored.

Complete the examples on page 41

Good Reverse Goal Statements: ”I guess my kids probably want something fun to do.”

”I guess my kids want me to know how miserable they are."

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Reverse Goal Statement Reverse Goal Statement ExamplesExamples

Situation #2:You’re stocking shelves when an old friend walks in. The two of you spend 15 minutes laughing, drawing angry looks from your coworker.

Complete the examples on page 41

Write a Reverse Goal Statement, considering the situation from your coworker’s point of view.Write a Reverse Goal Statement, considering the situation from your coworker’s point of view.

Reverse Goal Statement: “I guess my coworker probably wanted __________ (without ______).” Positive Outcome Optional Neg Outcome

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Reverse Goal Statement Reverse Goal Statement ExamplesExamples

Situation #2:You’re stocking shelves when an old friend walks in. The two of you spend 15 minutes laughing, drawing angry looks from your coworker.

Complete the examples on page 41

Good Reverse Goal Statements: "I guess my coworker probably wanted me to do my share of the work without having to face me directly.”

"I guess my coworker wants to let me know he resented what I did, without coming right out and saying it."

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Anna’s Goal StatementAnna’s Goal StatementAnna was getting overwhelmed talking with the other women at Hope House. She was thinking about the job interview the next day, and wishing for something to “take the edge off.”

Before she makes a big mistake, Anna has to stop & think. Then she must define her problem and goal, keeping in mind the things that are most important to her.

What What isis most important to most important to her in the long run?her in the long run?

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Anna’s Goal Statement 1Anna’s Goal Statement 1Anna was getting overwhelmed talking with the other women at Hope House. She was thinking about the job interview the next day, and wishing for something to “take the edge off.”

Before she makes a big mistake, Anna has to stop & think. Then she must define her problem and goal, keeping in mind the things that are most important to her.

If Anna’s PROBLEM STATEMENT is: "I am confused about how to handle questions about my past in tomorrow's job interview."

Then what should her GOAL STATEMENT be?Then what should her GOAL STATEMENT be?"I want to know the best way to answer questions about my incarceration and drug use."

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Anna’s Goal Statement 2Anna’s Goal Statement 2Anna was getting overwhelmed talking with the other women at Hope House. She was thinking about the job interview the next day, and wishing for something to “take the edge off.”

Before she makes a big mistake, Anna has to stop & think. Then she must define her problem and goal, keeping in mind the things that are most important to her.

If Anna’s PROBLEM STATEMENT is: “I am worried that I won't get Jenna back if I don't get a job right away."

Then what should her GOAL STATEMENT be?Then what should her GOAL STATEMENT be?"I want to know how long I have to get a job before I risk losing Jenna for good."

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Anna’s Goal Statement 3Anna’s Goal Statement 3Anna was getting overwhelmed talking with the other women at Hope House. She was thinking about the job interview the next day, and wishing for something to “take the edge off.”

Before she makes a big mistake, Anna has to stop & think. Then she must define her problem and goal, keeping in mind the things that are most important to her.

If Anna’s PROBLEM STATEMENT is: “I am scared because I'm feeling the urge to use again."

Then what should her GOAL STATEMENT be?Then what should her GOAL STATEMENT be?"I want to find a way to get through this night without relapsing."

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Group Activity

What about What about YOURYOUR Goal Goal Statement? Statement?

Think about your hot spot situation. Copy your Problem Statement from page 37 onto page 41.We will work together as a group to create good Goal Statements for your situations.

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KEY POINT #1KEY POINT #1Identifying a good goal keeps us focused on solving the problem, rather than looking for someone to blame.

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KEY POINT KEY POINT #2#2

Trying to understand what the OTHER person

probably wanted can help us see their

behavior in a new light, and do a better job finding a common

solution.

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MiniQuiz #7MiniQuiz #7Let’s complete the

MiniQuiz in the workbook and review

it as a group.

√√

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Today’s Words of Today’s Words of Wisdom:Wisdom:

“Focus on SOLUTIONS, not on BLAME.”

How does this fit in with our lesson?

What is ONE THING you learned in this class that you will remember after

leaving?