10.15am AGM Welcome Address Michael Gelling OBE Chair of TAROE

10.15amAGM Welcome Address

Michael Gelling OBEChair of TAROE

TAROE AGM AND NATIONAL CONFERENCE 2011

HousekeepingTAROE AGM AND NATIONAL CONFERENCE 2011

FIREPHONES

TOILETSPHOTOS


Request for Tellers


Apologies


Minutes of 2010 AGM


Chairs Report


Officers Report


Accounts


Presentations from Candidates

Cora Carter MBE Kirklees

ELECTIONS ONTO THE TAROE BOARD 2010


Dennis Rees OBEDACP


Michael Gelling OBERuncorn


Elections


Results


Vote of Thanks

TAROE Board Member


CLOSE OF AGM


10.45am

Chairs Conference Address

18

Background

Funding


19

Background

Issues being dealt with include

asert


20

Background


Growing Together


21

Background


A framework for Standardised Tenant and Resident Satisfaction surveys

S. T. A. R.


22

Background


Department of Communities and Local Government

Housing Sounding Board


23

Background


Review of the Regulatory Standards


24

Background


Serious Detriment


25

Background


New Dawn


26

Background


Housing and Migration Network


27

The Localism Bill on Housing

Removal of security/assurity of tenure

Minimum 5 year tenancy


28


Rent increases up to 80% of market rents on new build and relets


29

The Localism Bill on Housing(Welfare Rights Reform Bill)

Spare room tax


30

The Localism Bill on Housing(Welfare Rights Reform Bill)

Direct Payment and the removal of local Benefit offices


31

The Localism Bill on Housing(Tenants rights being removed)

The designated person referral process


32


Watering down of regulation on tenants rights


33

Office of the High Commission for Human Rights 2005

Adequate housing is universally viewed as one of the most basic human rights needs


34

Background

Audit Commission•Regular Inspections•Key Performance Indicators•Tenant Inspectors

What Now?


35

A backstop regulator

The key to engagement is SERIOUS detriment


36

Background

The Big Societyand the Localism


37

Tenant Panels(these could be our localism)


38

Tenants (all tenants) working with landlords and contractors


39

Background

Disciplines of this nature need training and funding

No idea how or where the funding is to come from


40

Background

External Scrutiny in

•service delivery• governance

•decision making


41

Background

Value for moneyor

Best Value(not a new concept) should

cover all landlords


42

The designated person referral process (democratic filter)Ombudsman/RegulatorWhat role Cllrs and MP’s


43

Background

Lets not forget that tenants still have at their disposalLandlord complaints system

District Auditor County CourtJudicial Review

(the press?)


44

Remember it is not the strongest nor the most intelligent of the species that survives

It is the one that is the most adaptable to change


45

We have learnt to be very adaptable to all this change


46

No matter what, we will survive

Thank you



11.15

Comfort Break


11.30am

Clear Lloyd-Jones

Chief Executive TSA

Keynote Speaker

TAROE NATIONAL CONFERENCE

26 OCTOBER 2011

Claer Lloyd-Jones

• The future for social housing providers and tenants

• Overview of the changes

• Co-regulation continues

• Setting standards

• Consumer regulation

• Economic regulation

Context

• Government reforms

• Public expenditure

• Economic and financial environment

Overview of changes

• Transfer of regulation functions to independent Regulation Committee within HCA

• Regulator sets standards

• Proactive role in relation to economic regulation

• No proactive monitoring of compliance in relation to consumer regulation

• Intervention powers broadly unchanged, but the basis on which they can be used changes

• Consultation from November 2011

• Implementation from April 2012

Co-regulation

Co-regulation central to the operation of the regulatory system

1. Boards and councillors who govern providers are responsible and accountable for delivering their organisation’s social housing objectives

2. Providers must meet the regulatory standards

3. Transparency and accountability is central to co-regulation

Co-regulation

4. Tenants should have opportunities to shape service delivery and to hold the responsible boards and councillors to account

5. Providers should understand the particular needs of their tenants

6. Value for money goes to the heart of how providers ensure current and future delivery of their objectives

Co-regulation

• Government policy is clear that good co-regulatory work between landlords and tenants is essential for delivery with the localism agenda for social housing

• Continued progress on local offers between tenants and landlords

• Development of tenant panels

• Annual reports from providers to tenants

• Opportunities from the Tenant Empowerment Programme

Consumer regulation

• Regulator sets standards

• Co-regulation – providers must meet standards and tenants must have an opportunity to hold them to account

• Regulator has intervention powers where there is serious harm

Consumer regulationSetting standards

• We set economic standards and consumer standards

• What we plan to consult on in relation to consumer matters:

-Tenant involvement and empowerment

- Home

- Tenancy

- Neighbourhood and community

Consumer regulationSetting standards

• We set economic standards and consumer standards

• What we plan to consult on in relation to economic matters:

- Governance and financial viability

- Value for money

- Rents

Consumer regulationCo-regulation

Responsibility of providers and others

• Standards apply to all registered providers

• Primary responsibility of Boards and those in LAs responsible for provision of housing services

• Coregulation/’localist’ arrangements

• Regulating consumer standards will be the responsibility of providers working with tenants through tenant panels, and with councillors and MPs

Consumer regulationA backstop regulator

What the Regulator is responsible for

•sets standards

•will not undertake proactive monitoring of compliance with standards

•intervenes only in cases of serious harm

•duty to minimise interference

•has no role in relation to individual complaints

•does not have a role in relation to developing or disseminating guidance or good practice

Backstop consumer regulation

What constitutes ‘Serious harm’?

• No definitive list of specific circumstances which will amount to serious harm

• The assessment is in relation to harm or potential harm to tenants

• Consideration of evidence, including extent to which there are systemic problems, and determining how the regulator will respond

Proactive economic regulation

• Private registered providers only

• Primary responsibility of Boards

• Regulator

•purpose to ensure sector remains well run, and uses resources effectively

•continued focus on governance and financial viability

•clearer expression of what is expected of Boards on value for money

•alive to sector and provider risks and engaging accordingly

•duty to minimise interference

The future

• All to play for

• Different approaches for different communities

• Opportunities for tenants with landlords to take co-regulation further and make it part of how business is done


12.30pm

LUNCH

13.30 – 14.30 WORKSHOPS – SESSION 1Main Hall - Universal Credit Department for Work & Pensions & Department for Communities and Local

Government Chaired by Michael Gelling OBE

Workshop 1 – Growing Together - Tenant Training Debbie Lucas TPAS Chaired by Dennis ReesWorkshop 2 - Star – Survey of Tenants and Residents HouseMark Chaired by Ann Thomas

Workshop 3 - Tenant Panels Nic Bliss CCH

Chaired by Derek Corkell

Workshop 4 – Direction on Regulation TSA

Chaired by Val Imeson


2.30pm

COMFORT BREAK

14.45 – 15.45 WORKSHOPS – SESSION 2Main Hall - Universal Credit Department for Work & Pensions & Department for Communities and Local

Government Chaired by Michael Gelling OBE

Workshop 1 – Growing Together - Tenant Training Debbie Lucas TPAS Chaired by Dennis ReesWorkshop 2 - Star – Survey of Tenants and Residents HouseMark Chaired by Ann Thomas

Workshop 3 - Tenant Panels Nic Bliss CCH

Chaired by Derek Corkell

Workshop 4 – Direction on Regulation TSA

Chaired by Val Imeson


15.45pm

CLOSING ADDRESS


16.00pm

PRIZE DRAW – Sponsored by

Made by

http://www.mearsgroup.co.uk/


16.15

CLOSE OF CONFERENCE

THANK YOU AND SAFE JOURNEY HOME

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10.15am AGM Welcome Address Michael Gelling OBE Chair of TAROE

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