1034 TEWV Insight 54 Summer 2016 Layout 2 07/06/2016 …

Drawing bringsthoughts to life

To find out more turn to page 3

making a

difference

together

CelebratingTEWV’s firstten years

page 4

page 6

Sensoryexperiencewith Alice inWonderland

page 12

Raisingawareness totackle stigma

Summer 2016 issue 54

trust newsletter

insightSarah Walker, communitylearning disability teammanager, York withMichael Scott, a serviceuser who took part in the'Have Your Say' event

1034 TEWV Insight 54 Summer 2016_Layout 2 07/06/2016 11:59 Page 1

insight ISSUE 54 Summer 20162

There have been a number of changes recently to our Board and Councilof Governors.

Colin Martin has now taken over as chief executive and I would like toofficially welcome him to the role. We are now recruiting his successor andin the interim Drew Kendall is acting director of finance and information.

One of our non-executive directors, Barbara Matthews, will leave us at theend of August when her term of office ends and we will be interviewingshortlisted candidates very soon.

We have also appointed our first public governors for York and Selby and Iwas pleased to meet two of them when they attended their first Councilof Governors meeting in May.

I was invited to meet with a group of experts by experience in May andenjoyed a really interesting afternoon with them. As well as sharing theirrecovery stories they also asked me lots of challenging questions andwanted to know how the Trust intended building on the recovery workwe’ve done to date. This is clearly a really powerful programme andexperts by experience have a lot to offer the Trust. This is something that Iand the Board of Directors are taking an active interest in and will receiveregular updates on progress.

This is also a priority for our governors, who are keen that we continue todevelop meaningful involvement of service users and carers across all ourservices. Involvement and engagement is the focus of this year’s AnnualGeneral Meeting (AGM) and I’m looking forward to hearing our guestspeaker, Ian Callaghan from Rethink, talk about how he has championedinvolvement within mental health services (see page eight).

Our AGM is always well attended and I hope to see many of you there.

Lesley Bessant

The chairman and non-executive directors welcome invitations to events(no matter how small). If you would like to invite them to your eventplease email [email protected]

Service users of Ridgeway’s forensicmental health occupational therapy (OT)service at Roseberry Park inMiddlesbrough have been taking part invarious vocational rehabilitation activities.One of these is working with Tees ValleyWildlife Trust (TVWT) where service usersvolunteer to conserve the naturalenvironment on different reserves.

This partnership started around 12 years agoand gives service users the opportunity to gain

skills and learn about involvement. SomeRidgeway volunteers are now experiencedenough to work alone. In recognition of thesupport and involvement offered by TVWT, theOT team have donated £500 to help them buynew tools and materials.

The cheque was handed over to TVWT staff atMargrove Heritage Centre in Boosbeck by KellyPeare, occupational therapy clinical lead.

Out and aboutwith your chairman

Digging in with the wildlife trust

Cheque presentation l-r Kelly Peare with Jenny Haganand Dan van den Toorn from TVWT

March 2016 Ruth Newton (left), community nurse and systemicpractitioner, child and adolescent mental health(CAMHS) and Dr Zoe Gilder, consultant child andadolescent psychiatrist, Dover House, Hartlepool.Ruth and Zoe were nominated by a service user’sparent for their work supporting her daughter.“Thank you for all you have done for my daughter.You both gave so much comfort and kept ushopeful even in the very dark days. I’ll never be ableto thank you both enough for inspiring her to bewhat she is now.”

April 2016 Freda Cairns (pictured above right) and AngelaBarnett (not pictured), housekeepers, Elm ward,West Park Hospital, Darlington. Freda and Angelawere nominated by a service user who said “Youalways have a genuine warmth for patients andgreat smiles. You run around all day ensuring thatwe have a very clean environment to live in andfood to feed us. I want to send a big thank you.”

May 2016 The trustwide information team was nominatedby Catherine Moiser-Nagaur, mental health socialworker, Worsley Court, Selby for the exceptionalservice she, and her colleagues, experienced. “If theinformation team are any indication of what it willbe like working under the Trust then it is somethingto look forward to.” Particular mention went toSteven Forster, server team manager; RobertD’Arcy, server engineer and Jane Peacock,systems administrator, Paris team.

Garry Stephenson senior IT officer, DavidMassam senior network officer and DawnStephens, desktop training advisor, Flatts LaneCentre, Middlesbrough and Chris Stainsby seniorIT officer and Manikandan Thiruchitrambalamsenior network officer, Tarncroft, Durham werealso nominated by Rob Berry, team manager, St.Andrews psychotherapy unit, York. “Thanks for allyour hard work switching us over to the TEWVnetwork.”

Living the Values is the chairman’s award for staff whohave made a difference to service users, carers andfamilies, colleagues or other customers.

Living the Values award

Livingthevalues


insight ISSUE 54 Summer 2016 3

A great turnout at a ‘Have Your Say’ event in March allowedthe York and Selby learning disability health team to gathervaluable feedback from service users, carers and their familieson what they think about the service, as well as lots of ideason how it can be improved.

Occupational therapists RebeccaFisher and Alice Cook, integratedadult learning disability team,County Durham, have beenpromoting occupational therapy(OT) as a career to local GCSE andA-level students.

Rebecca and Alice, who both experienceda lack of information about OT careerswhen younger, decided to run workshopsand practical activities for students andprovide information to careers advisors tohighlight OT as a career choice.

“A lack of understanding of what an OTdoes puts many young people off theprofession, so we set up various simulationactivities to help students experiencedifficulties faced by service users and thenasked them to be the ‘OT’ and think ofpractical solutions” said Rebecca.

Their sessions with students reaped results,with one saying “Coming along hasconfirmed this is the profession for me andI am definitely going to apply.”

Talking OTwith schoolleavers

Last year we launched our ‘compassionproject’, which was developed to helpsenior leaders see how their systemsimpact on patient care and staff wellbeing.Now, one year on and over 120 seniorleaders have attended engagementworkshops to look at their personalmotivations around compassion. They alsoworked as groups to look at which Trustsystems help to create a culture ofcompassion and which would make thebiggest difference if they worked better.

Participants also increased their knowledgeand attitudes about compassion.

Attendees pledged to promote and embeda compassionate culture at TEWV and todedicate time to valuing compassion inhow we provide services for the people wehelp.

Find out more atwww.tewv.nhs.uk/compassion

Staff organised the event after service userssaid they felt they did not know much aboutTEWV and its plans for learning disabilityservices in York and Selby, and to shareinformation about the closure of White Horse View.

The event, held at Folk Hall, New Earswick, wasfollowed by graphic designer Tom Bailey fromArts and Minds Network, Leeds who broughtto life in pictures the service users’ themes,ideas and key messages of the day.

Feedback, as captured and drawn by Tom,included that service users felt listened to, staffare friendly and helpful, information providedis easy-read and jargon free and response in acrisis is good.

Sarah Walker, community learning disabilityteam manager, York said “The service users,carers and families who took part in the dayshared so many great ideas which we can nowtry to use to help further improve our service.The staff involved in preparing for the eventand taking part in the day did an amazing joband are looking forward to giving feedback ata future event.”

l-r Rebecca Fisherand Alice Cook

l-r Lauren Aylott andAngela Kennedy from thecompassion project team

Gatheringvaluablefeedback inYork and Selby

Leading the way in compassionate care



Centre stage

Ten years ago, in April 2006, TEWV was createdfollowing the merger of County Durham andDarlington Priority Services NHS Trust and Teesand North East Yorkshire NHS Trust. Our aim hasalways been to provide a high quality range ofmental health and learning disability services forthe people who live in our areas, and beyond.

We have expanded both geographically, taking in much ofNorth Yorkshire, and in the number and type of services weprovide, welcoming more service users and staff into theTEWV family.

Over the past ten years, we have prided ourselves on formingpartnerships with organisations including the police and prisonservice, to provide mental health services to those who mayfind themselves in challenging positions.

Our innovative quality improvement system (TEWV QIS) isensuring service users get the most benefit from everythingwe do, and our research teams are looking to the future tomake sure we can provide the best possible care andtreatment for those most in need.

Colin Martin, chief executive, said “Our work covers all agesfrom children in crisis to the elderly and those with dementia.As we continue to work with more and more people indifferent locations we are committed to supporting ouramazing staff who give the best possible care to those whouse our services and help them on their recovery journey.”

Services users who’vecompleted a year-longtherapy course havecelebrated with an awardsceremony at Ridgeway inMiddlesbrough.

People from the forensiclearning disabilities and autismsecure services took part inindividual and group therapysessions as part of the dialecticalbehaviour therapy (DBT)programme, used to treat severeand enduring emotional andbehavioural difficulties.

Clare Whitton, highly specialistclinical psychologist said “DBT isan intensive therapy and we feltit was important to recognisethe hard work individuals putinto their treatment. Eachservice user received a certificateand a trophy for completing theprogramme and personalawards were voted for by otherservice users.”

One patient who attended said“All year you’ve worked hardand then you get your medal.I’ve pushed myself this far and Ifelt happy with myself.”

Our first decade

Celebrating serviceusers’ successes

Forward thinkingprofessionals from ourchildren's and youngpeople’s services tookcentre stage at theinaugural Malta Child andAdolescent Mental HealthConference, sharing bestpractice with colleaguesfrom across Europe.

Jose Mediavilla and CatherineTobias, consultant psychiatrists;Jacqueline Bone,psychotherapist and KathrynCurrah, clinical nurse specialistpresented to an audience ofover 200 people on topicsincluding developingassessment and diagnosis

services for young people withattention deficit hyperactivitydisorder (ADHD), promotingplay and imagination intherapeutic work and early-onset psychosis.

The two day conference,hosted by the Association forChild and Adolescent MentalHealth (ACAMH), looked at thechallenges facing mentalhealth professionals workingwith children and youngpeople, integrating services,best practice standards andinternational guidelines anddeveloping services with afocus on early intervention.

Catherine Tobias (l) and KathrynCurrah (r) with conferenceorganiser Nigel Camilleri (centre)



New look patient and carerinformation will shortly beavailable at the click of abutton.

Research undertaken earlier this yearhighlighted that the most important thing tousers of our services, their carers andsupporters is that information is current,accurate and given in a timely manner. Peoplealso told us they were less concerned with howthis looked or if it was given as a folded leaflet.

From June, information will be given as an A4document that staff can print directly from acentral location on the Trust’s IT network. Thismeans that service users and their carers willalways receive the most up-to-date, approvedinformation as soon as they need it.

The new format prominently shows the datethe information was last updated and when it isnearing archive, so that individuals can beconfident they are receiving currentinformation. Details like contact numbers andservice opening times will also be available atthe start of the document, saving people timelooking for essential information.

We’re committed to making sure that theinformation we create meets the needs of thepeople who use it and are asking people to letus know how useful they have found ourinformation. Printed information will includeguidance on how to give feedback and all newlycreated or re-versioned information will beavailable on the Trust website for publiccomment.

New format forpatient information

Smoke-free progressIn March the Trust becamecompletely smoke-free,meaning no one can smoke onany Trust site, includinggrounds and car parks.

Three months in and the newpolicy has generally been wellreceived. We now have 180 stafftrained to provide advice andguidance to patients about goingsmoke-free and the nicotinereplacement options available.Further staff are also beingidentified to begin training overthe coming months.

Additional activities to replacesmoking breaks on wards havebeen welcomed and manypatients have taken theopportunity to stop smokingcompletely. This is a significantachievement and a step in theright direction to improving thelong-term health of our serviceusers.

We are now planning to roll outthe policy to include ourcommunity services from June.

Jigsaws are a popularalternative activityfor service users

Patient informationgets a makeover

Making apositiveimpact onyoungpeople’slivesThe North Yorkshire lookedafter and vulnerablechildren’s (LAC) service, setup to support the mentalhealth needs of local lookedafter children, is celebratinga successful first year.

The team, commissioned by,and working with, NorthYorkshire County Council,provides young people infoster care, or who have beenadopted, across Scarborough,Northallerton, Harrogate andSelby with access to specialistmental health advice,guidance, assessment and,where needed, treatment.

The service has been praisedfor its swift response, agencyinvolvement and short waitingtimes, which saw 90% ofyoung people seen within twoweeks.

Claire Reed, team manager,said “Our clinicians spendtime in the local authoritymeaning not only are theydeveloping workingrelationships, they’re also onhand to informally discuss ayoung person’s needs. This hasled to early referrals andmanagement plans.”


Bowes Lyon Unit, Lanchester Road Hospital, Durhamtook some patients to a music, memories and reminiscencesession at Beamish Museum. Patients on Roseberry andPicktree wards including Marjorie (pictured right), enjoyeda visit from a therapy pony.

Dementiaawareness week 15 - 21 May

Mental health awarenessweek 16 - 22 May


Raising awarenessStaff and service users have been showing their support andraising awareness for Mental Health Awareness Week andDementia Awareness Week in May.

The patients ofLincoln ward,Sandwell ParkHospital, madea ‘relationship’tree. Each leafhad a wordsymbolisingrelationships.

Staff and patients on ward 15,The Friarage Hospital,Northallerton held a number ofevents including a coffee andinformation morning in thehospital reception, an afternoonof fun to highlight theimportance of fun in relationshipsand relationship themed groupdiscussions. Staff and serviceusers also transformed a tiredgarden bench into a cheerfulgarden seat.

The Evergreen Centre, WestLane Hospital, Middlesbroughhas been involved in the ‘LivingEgg’ project, which involveswatching chicks hatching andgrowing. Service userscompleted daily observationsand watered and fed the chicks.This put the importance ofphysical and mental wellbeingin context and everyoneenjoyed taking part. Durham and Darlington

crisis and recoveryhouse enjoyed a day offancy dress.


Here’s a snapshot of otherevents which took placeduring both weeks:

Dementia Awareness Week• Staff at Springwood, Malton, held an

afternoon of music and food. Displayboards provided information aboutdementia.

• Staff from various departmentsacross the Trust also held informationstands at Auckland Park Hospital, BishopAuckland; Scarborough GeneralHospital; University Hospital of NorthDurham; Chester-le-Street CommunityHospital and James Cook UniversityHospital, Middlesbrough.

• Ward 14 at The Friarage Hospital,Northallerton celebrated DementiaAwareness Week and Mental HealthAwareness Week together, to reflect theservice they provide. Staff made thankyou cards with service users whowanted to thank someone who hashelped them in their recovery.

• Harrogate acute hospital liaisonservice held a session at HarrogateDistrict Hospital looking at lonelinessand the importance of relationships withdementia, combining both awarenessweeks. Gill Quinn, F1 doctor, DementiaForwad led the presentation andquestion and answer session.

Mental HealthAwareness Week• Mental health staff at Deerbolt

Young Offenders Prison, BarnardCastle, displayed information on mentalhealth and relationships in the prisonmain entrance and educationdepartment.

• Members of the Roller Coastersupport group at The Acley Centre,Newton Aycliffe discussed what makesa good friendship/support group as partof the relationships theme.

• Staff at Meadowfields and WorsleyCourt, York and Selby organisedexercise taster sessions, including, chairbased, tai-chi, yoga and ball games. Atthe end of the session staff answeredquestions about simple changes inlifestyle which could in turn improvefitness and health.

• Staff at Cherry Tree House, York heldexercise taster sessions, as well asactivities such as pottery, baking,creative writing and seed planting.


Nurses in our forensic services atRoseberry Park, Middlesbrough celebratedInternational Nurses Day in May with amini awards ceremony.

The awards highlighted the achievements ofregistered nurses, health care assistantsand associate practitioners working inmental health and learning disabilityforensic services.

Categories included the people’s award,voted for by service users, nurse of theyear, health care assistant/associatepractitioner of the year, frontline leader,resilience and making a difference.

The winners were selected by an

independent panel of service users andnursing directorate managers, and awardswere presented by doctors and nurses fromthe clinical team and service users.

Nurses in Darlington and Teesdale mentalhealth services for older people communityteam also celebrated International NursesDay with tea and cakes, followed by a quizbased on naming famous nurses.

Internationalnurses day

Nurses celebrate

Staff from learning disability services inTeesside have transformed the quality of life of a service user who had beenseverely traumatised by repeatedplacement breakdowns. This resulted in an emergency admission to lowsecure services.

The team worked with the forensic learningdisability service to successfully transfer theyoung woman into her own home in thelocal community.

Using positive behaviour support (PBS), aframework which helps professionals tounderstand challenging behaviour based onthe situation in which it occurs, the teamhave supported the service user toparticipate in meaningful activities and re-establish contact with her family.

The specially adapted private residenceallows a core team of staff to provide care ina homely environment and use withdrawals

from the immediate living environment as analternative to seclusion.

Since moving into her own home, she hasflourished and has seen improvements to herlife including a reduction in one-to-onesupport, requiring less medication, anincrease in access to activities in thecommunity, weekly visits and telephone callsfrom her family and zero seclusions.

Talking about the support her daughter hasreceived her mother said “I know for the firsttime in a very long time she is happy, safe,well cared for and understood.”

The dedicated team has recently beenrecognised for their work by the BritishInstitute of Learning Disabilities (BILD) in theirpositive behavioural support leadershipawards, winning in the category ofinnovative practice in supporting people withintellectual disabilities through positivebehaviour support.

Positive approach transformsservice user’s quality of life

Learning disability services staff


Highlights of some of your governors’ work:• Betty Gibson through her appointment on the Equality, Diversity and Human Rights (ED&HR)

Steering Group has been considering how the group can ensure that accurate, up to dateinformation is captured from our wards on ED&HR.

• Sarah Talbot-Landon has met with the director of operations for Durham and Darlingtonservices to talk about how to improve the experience of patients on wards at West ParkHospital in Darlington and whether improvements could be made for family visiting, especiallyyoung children.

• Vanessa Wildon has been working with staff at Redcar, planning an event on 7 October forWorld Mental Health Day which will help raise awareness, and reduce stigma.

• A number of governors attended a development day where a demonstration of the new virtualrecovery college was provided where service users will be able to access a wide range ofcourses online to help their recovery and self-development.

Governors get involved

Join usYour governors inviteyou to attend...Board of Directors meetingRoseberry Park, Middlesbrough, TS4 3AFThursday 21 July at 9.30am

West Park Hospital, Darlington, DL2 2TSTuesday 16 August at 9.30amTuesday 27 September at 9.30am

Council of GovernorsMiddlesbrough Football Club, TS3 6RSWednesday 13 July at 6pm (specialmeeting)Thursday 29 September at 6pm

Members news

Nominations have been sought to fill 15 public governor seats in our annualelection. We are pleased to announce that Hilary Dixon, Chris Gibson, HazelGriffiths, Jean Rayment, Vanessa Wildon and Elizabeth Forbes-Browne havebeen elected uncontested. Balloting started on 8 June for the contested seatsand we will introduce your governors to you in our next issue.

Annual Election

The Council of Governors will be hosting its AnnualGeneral Members Meeting this year on Wednesday 20July at Middlesbrough Football Club. This year our focusis on involvement and engagement and we are pleasedto announce that Ian Callaghan, Rethink recovery andoutcomes manager, will be our guest speaker. Ian is arenowned speaker in the field of service userinvolvement who relates personally to his ownexperiences and how he has championed involvementwithin mental health secure services.

Building on the success of previous years an extensivemarketplace of information on a wide range of ourservices will be available. Members are urged to booktheir place early by contacting us on the details below. Governor

question timeThe Council of Governors is always keento hear from members. Do you have acomment, feedback or a question youwould like to ask? Please [email protected] or write toCouncil of Governors, West Park Hospital,Edward Pease Way,Darlington DL2 2TS.


Coming to an event? Would you like to speak to your governor or the Trust secretary’s team? Tel. 01325 552314 Email. [email protected] Write to: Council of Governors, West Park Hospital, Edward Pease Way, Darlington DL2 2TS

Keep up-to-date with events and meetings

Like us on Facebook TEWV.FT Follow us on @TEWV

or visit www.tewv.nhs.ukJanice Clark, publicgovernor, Durham

Annual General Meeting


Governorspotlight Janice Clark, public governorand expert by experience talksabout how she first gotinvolved with the Trust andhow this has benefited her.

“My involvement journey has, andcontinues to be, a challenging, rewardingand enjoyable one.

My first involvement was as a publicgovernor representing the membership ofDurham. I nominated myself for this roleas I felt passionate about encouragingmore dialogue and understandingbetween clinical staff and service users.

Following my appointment I attended lotsof training events and had opportunitiesto see other aspects of the Trust’s work,such as assisting on ward inspections andvisiting a learning disabilities team towitness the impact positive behaviorsupport plans were having.

Events such as these really helped meunderstand the complexities of providinga service that meets the needs of ourservice users in the current economicclimate and I continue to be impressed bythe enthusiasm and dedication of somany staff.

I have extended my involvement bybecoming a member of the mental healthlegislation committee, a member of theforce reduction steering group and Ihave trained as an expert byexperience.

In these roles I have been able toshare my experiences of what hashelped and hindered my ownrecovery from mental ill health.Most certainly the involvementopportunities have been, and stillare a vital element of my recoveryjourney and have assisted me tofulfil a valued role in mycommunity.”

MEMBERS NEWS insight ISSUE 54 Summer 2016 9

In December 2014 we pledged oursupport to the Sign up to Safetycampaign, a national, three year,patient safety campaign with a missionto make the NHS the safest healthcaresystem in the world. By pledging oursupport we aim to listen to patients,carers and staff, learn from incidentsand take action to improve our patient’ssafety.

To date we have worked with serviceusers and carers to identify what safetymeans for them, updated oursuicide/harm minimisation training andopened this to all our services.

Additionally, our force reduction projecthas reduced the use of restrictiveinterventions across the Trust.

A monthly learning lessons bulletin whichincludes learning from incidents and goodpractice examples has also been wellreceived by staff.

Signing up to safety

A national research trial to helppeople with severe mental illness stopsmoking has signed up its 100thservice user.

Through the SCIMITAR+ trial, service users receive either bespoke smokingcessation intervention, delivered by mentalhealth staff trained in smoking cessationsupport, or conventional NHS stopsmoking services.

Dr Suzy Ker, consultant psychiatrist,Harrogate and Wetherby adult mentalhealth service, and one of the Trust’sprincipal SCIMITAR+ investigators, said

“People with mental health problems doexpress a desire to stop smoking but mayrequire different strategies and support,hence this bespoke approach. Having 100people taking part so far is a wonderfulachievement.”

The effectiveness of the approach is beingassessed in a £1.6m National Institute forHealth Research (NIHR) funded review ledby the mental health and addictionsresearch group at York University.

For more information about SCIMITAR+ inTEWV contact [email protected]

100thservice usersigns up

TEWV's research anddevelopment teamawarded for signingup 100th service user

Membership updateTotal number of members


Staff, service users, carers, governors and partnerorganisations are being asked to have their say on theTrust’s 2017-2020 business plan.

The plan sets out what TEWV is going to do to better meetservice users, carers and families’ needs, improve quality, retainand develop our workforce, work well with partners and ensurewe are an efficient, well-run organisation.

Over the summer, we want to hear about issues that peoplethink our business plan should focus on.

All suggestions, along with information from patient and staffsurveys, Trust performance data, national guidelines and othersources, will be considered by TEWV’s Board when they identifydraft priorities in October.

Chris Lanigan, head of planning and business development, said“The business plan affects everyone, as it sets our prioritiesgoing forward so it really is important people share their ideas.”Email [email protected] by 15 August or visitwww.tewv.nhs.uk/businessplan

An insight into...

Colin Martin Chief executive, West Park Hospital


Have your say

A successful book scheme foradults and older people hasnow been extended to offeryoung people with mentalhealth problems access toself-help books onprescription.

The Reading Agency’s national‘Books on Prescription’scheme has added 35 booksfor 13 to18 year-olds. Thesecan be recommended by GPs,IAPT workers, school nurses orsecondary care professionalsor requested directly free ofcharge.

The book list, developed byhealth professionals workingwith young people, includes

cognitive behaviour therapyself-help approaches. Topicscovered include anxiety, self-harm, body image, bullying,ADHD and autism.

Paul Blenkiron, consultantpsychiatrist, adult mentalhealth services, York, hasworked with the agency onthe project. He said “Thisexciting scheme offers freepractical help to those withmental health problems andevidence shows this can beeffective alongsideprofessional support.”

For more information seewww.reading-well.org.uk oremail [email protected]

Paul Blenkiron

‘Shelf help’ foryoung people

What is the best thing aboutyour job?At the moment it’s probably tooearly to say as I’ve only been inpost for three weeks, but so farintroducing myself to people fromwithin and outside the Trust hasbeen enjoyable.

What was your first job, whereand what did it involve?As a higher clerical officer in thefinance department of South TeesHealth Authority, based at PooleHospital, Nunthorpe,Middlesbrough. I worked in ateam of three producing thebudget reports for SouthCleveland Hospital (now known asJames Cook University Hospital).

Who’s had the greatestinfluence on your career?My family as they’ve supportedand encouraged me throughoutmy career.

What is your best childhoodmemory?Summer holidays on the beach atLlanbedrog, North Wales. I thinkwe probably spent about 12consecutive summer holidays in avariety of guest houses or self-catering cottages in or nearby toLlanbedrog. The weathergenerally seemed ok and therewas always lots to entertain meand my sister.

Whose picture did you havepinned on your wall as ateenager?I had a number of posters rangingfrom ELO to Deep Purple, butprobably the one that I wouldsingle out would be Debbie Harryfrom Blondie.

How do you like to spend yourleisure time?Helping to run a Boys’ BrigadeCompany two nights a week. Ialso enjoy running, golf and a bitof gardening.

If you could witness any eventpast, present or future, whatwould it be and why? The building of Stonehenge inWiltshire. There are a number oftheories as to why it was built andhow it was done, but nobodyreally knows.

What was the last book youread?Meltdown The End of the Age ofGreed by Paul Mason. It tells thestory of the financial crash in2008.

Where did you spend your lastholiday?In a village called Anstrutherwhich is in Fife, Scotland to watchthe Open Golf Championship at StAndrew’s in July last year. A lovelycottage on the shores of the Firthof Forth, surrounded by golfcourses and with an awardwinning fish and chip shop a shortwalk away. What could bebetter?


FOCAL POINT insight ISSUE 54 Summer 2016 11

More information is available on our website

www.tewv.nhs.uk/site/get-involved

The involvement andengagement (I&E) team,formerly known as patientand public involvement(PPI), supports the Trust’sframework for involvingservice users, carers and thegeneral public in the workthat we do.

Led by Kathryn Ord, deputy trust secretary,the team consists of four involvement andengagement officers and an administrator.

Commenting on the team’s work Kathrynsaid “The officers work closely with servicesand staff, advising where and how serviceusers and carers may be able to assist withthe work that they do. This may includethings like providing valuable feedback onservice changes, suggesting improvements,helping to appoint a new member of staffor sharing their experiences at trainingevents.

“They also help to identify service users andcarers who meet the criteria for involvementopportunities and support and encouragethem to participate.

“There is rarely a typical day for ourinvolvement and engagement officers,although a first task is usually catching upon emails and phone messages. Then it’sstraight out to attend meetings with serviceusers, carers and staff.

“As each officer covers their own localityarea, there is a fair element of driving

involved in their post; you won’t often findone of our officers at a desk! It is importantthat they are out and about, making face-to-face contact, including meeting withservice users and carers who may wish toget more involved in the Trust in the future.

“Officers also attend involvement meetingswith members of staff, third sectorrepresentatives, service users and carers, todiscuss items of interest. In York andHarrogate there is currently much debatearound the provision of new hospitals.

“Recently, through their involvementjourney, two service users have gone on tosecure paid employment with TEWV asexpert trainers.

Administrator, Gillian Taylor also plays acrucial role in the team and is invaluable tothe service users and carers who rely on herto address their transport needs or processtheir reimbursements.”

All involvement is extremely valuable, nomatter how small, as it is the voice ofpeople who have lived experience of ourservices that helps us continually improvethe work that we do.

Anyone who has had experience of ourservices within the last two years canrequest to become involved. All we ask isthat a simple registration form is completedwhich the relevant locality officer will thenpick up with you.

Making a difference together

The I&E teaml-r Kathryn Ord, Heather Simpson,Gemma Gray, Gillian Taylor, Linda Sloan

“Initially I wanted to get involved, togive something back to the servicesthat I felt had saved my life. Thesupport I’ve received in doing this hasbeen excellent.” Service user, Harrogate

FionaBainbridgehosting a publicdrop in sessionat Whitbylibrary



News in brief

What’s going onTo publicise your service news in insight, social media or the press,contact the communications team at West Park Hospital, Darlington,give us a call on 01325 552023 or email [email protected]

Keep up to date with what’s happening at TEWV, follow us on social media:

Great places to work

Well done to Aysgarth,Kilton View, North Teeslearning disability (LD)community and thehospital liaison team inScarborough for theirexcellent staff friends and

family test results.

Aysgarth scored 100% in

six areas, Kilton View and

the hospital liaison teamscored 100% in all nine

areas and North Tees LD

scored between 90-100%

in six areas.

Colourful butterflies carrying feedback andcomments from staff and service users arebrightening up the wall at Ceddesfeld ward,Auckland Park Hospital, Bishop Auckland.

Developed as part of the safer wards andmeaningful engagement approach, the‘butterfly moments’ display helps staff andservice users share their experiences.

The butterfly theme portrays how we can allconnect with others and bring colour, loveand care and how staff can live ‘in themoment’, changing someone’s day throughsmall things.

Sensoryexperiencewith Aliceand friends Staff at Kilton View dayservice, Brotton, held an Alicein Wonderland-themedsensory experience day fortheir service users in March tocelebrate World Book Day.

The event had a strong focuson the senses, includingvisual, taste and auditorysensation. Service users, whohave a range of complexphysical health needs andlearning disabilities, took partin sensory experienceactivities in the run up to theday including creating arts andcrafts props used by staff intheir performance of Alice in

Wonderland, and baking fortheir Mad Hatters tea party.

Staff really got into the swingof things, each dressing up asa character from the famousLewis Carroll book to helpbring the colourful event tolife.

Deputy charge nurse HelenJones said “I would like tothank staff for their dedicationand enthusiasm.”

Butterfly moments

Accreditationachievementfor crisis teams The crisis resolution and home basedtreatment teams in York and Selby andHambleton and Richmondshire have bothbeen accredited by the Royal College ofPsychiatrists’ Home Treatment AccreditationService (HTAS).

HTAS works to improve care provided byhome treatment teams and to create anational network to support hometreatment staff.

Assessments were carried out over a sixmonth period involving staff, services usersand carers, to look at the service providedfrom initial patient involvement to transferor discharge.

The York and Selby team was praised byHTAS for being well-integrated, havinggood knowledge and partnerships withthird sector services and providing timelyand thorough responses to assessmentsand treatment during crisis.

The HTAS panel was particularly impressedwith the work the Hambleton andRichmondshire team has implemented insupporting carers and the level ofsupervision available for the team.

Staff dressed asstory characters

Story telling at KiltonView day service

Staff from Aysgarth,

Stockton-on-Tees

York and Selby team

Hambleton and Richmondshire team

Ceddesfeld ward staffcapturing feedback


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